Roomtohaveagreatstart成的開HealthClubAttendant健身俱樂部服員HotelLevel:

IV

Department:Division店級JobBand:位級

—99

門ReportsTo:屬級

務RecreationManager樂經OVERVIEW職位概述

AttendstoallguestswithinHealthClubfacility.滿足健俱樂部客人的切需求AtInterContinentalHotels&Resortswewantourgueststofeelspecial,cosmopolitanandInKnowmeansweneedyouto:

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,attentivetakingownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我們希望賓客感覺風格獨特、時尚現代和入洞悉這意味們需要：

親切、滿自信體現尊來展現有力你。理解和測賓客需要、到細心到、具人翁精、把事辦好，持注下見多識、分享歷、展你的風來創造人感覺別的時，做到令人難。DUTIESANDRESPONSIBILITIES作職責

Provideprompt,efficientandcourteousservicestoguests,membersandvisitors向客人會員和訪者提及時、效和禮的服務MaintainHealthClubfacilitiesaccordingsetstandardsoforderandcleanliness按照既次序和潔標準維護健俱樂部施。Reportrepairsandmaintenanceproblemstosupervisor向主管報維修保養問。Familiarizeyourselfwithfacilities,activities,equipment,servicesandpertinentinformationinordertoprovideguestwithaccurateinformation熟悉酒的設施活動、備、服和其它關情況以便向人提供確信息

Beknowledgeableallhotelfacilitiesinordertopromoteandsellthemtoguests熟知酒所有設，以便客人進推銷。Ensureguestsamenities,towels,linenandotherguestsneedshavesupply確保充供應客的用品毛巾、草等。Followhotelinrelationtopooltowelissueandretrieval遵守酒關于泳毛巾的放和回的工作序。Liaisewithinter-facingdepartmentssuchasLaundry,HousekeepingandEngineeringtoprovidegreatservice與關聯門，如衣房、房部和程部進溝通，向客人供上乘務。Conductactivitiesservicesforguest,membersandregisteredchildrenwhilegivingproperinstructionandsafetyreminders為客人會員和登記的童開展動與服，對其相關說并提醒注意安。Abidebyrulesandregulationsandpoliciesandofhotel遵守酒的各項章制度政策和作程序Conductregularinspectionsofpoolgroundstoensurecleanlinessstandardsaremaintained對游泳進行定視察，確保其到清潔準。Applycorrectchargesguestsandvisitorswhereapplicableforuseofpool,spaandgym,posttoroombillinaccordancewithprocedure就游泳、Spa和體育的使用客人和訪者正收費并按照作程序費用計房間帳。Attendscheduledtraining參加排的培訓動。Participateactivelyinactivities積極參員工活。Adheretospecifiedhygienepersonalappearancestandards遵守規的衛生個人儀標準。Participateinactivitiesconcerningprotectionofenvironment參加與保相關活動。Ensureonlyqualifiedpersonssuchasin-houseguests,membersandguestswhopaidtheentrancefeeareallowedtouse確保只許符合格的人使用相設施，住店客、會員交付入費的客。ACCOUNTABILITY責任范圍Numberofemployeessupervised–管理的員DirectN.A.直接

無IndirectN..A.Pageof4第2頁，4頁

IC/JD_CustomTemplate/CMHGC/ZH-CN/A4/04.2012

間接

無Metrics–主要績效標

Completionofassignedtasks完成分給的工的情況DecisionMakingResponsibilities(DecisionRights)–決策職責決策

WithinauthorityasassignedforHotelBandrole酒店級職權范內的事QUALIFICATIONSANDREQUIREMENTS任職要求RequiredSkills–技能要求

Communicationskillsareutilizedsignificantamountoftimeinteractingwithothers;demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.擁有在他人交時大多時間所用的溝技能；全代表店，品和公司顧客，工和第方交往的能力AbletoreadandwriteEnglish能夠讀英語Qualifications–學歷

HighSchoolorVocationalCertificateorequivalent高中學或專業書Experience–經歷

1yearrelatedexperience,oranequivalentcombinationofeducationexperience.1年相關作經歷或與此當的教和相關作經驗合的背。Thestatementsinthisjobdescriptionareintendedtodescribetheessentialnatureandlevelofworkbeingperformed.TheynotintendedtobeALLresponsibilitiesqualificationsofthejob.Employee(prin