本文格式為Word版，下載可任意編輯——商務英語情景對話1.FaxesDialogueoneM:CanyouhavethebriefsfromtheAndersonfirm"slawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I"mafraidIcan"twaitanylonger.F:GettingthoseAndersonbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheirlawyermanytimes.ButeverytimeIcall,hissecretarysayshesinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.M:That"shighlypossible.Heknowsifwemissourfilingdeadline,wedontstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.F:WhatifIcan"tspeaktohimdirectly?

M:Askhissecretarytofaxthem.Itsthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartinsoffice.F:HowdoIfindMartinsfaxnumber?Isheinyourrollerdesk?M:No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.Illemailyoutheirofficenumberlatertoday.F:Ok,I"llgetonitfirstthing.M:Besureyoudo,IneedthosebriefsASAPDialoguetwoM:Didyouputthismorning"sfaxesonmydesk?I"mwaitingforsomeurgentfaxesfromheadquaters,I"mprettysuretheycameinlastnight.F:Evethingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadble,I"llcallthenandaskthemtorefax.

M:Yeah,you"regoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark.Ican"tmakeoutanyofthewords.F:Whataboutthatone?M:Thisone?ThisoneissolightandIcanbarelyreadit.Howcanthatbe?F:Youknow,Ithinkthefaxmachineisoutoftoner.Icanchangethetonercartridge.Thatshouldsolvetheproblem.M:Yes,butthisonewillhavetoberefaxedaswell.Andlook,there"sabout3pagesmissing.Itlookslikethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.F:Iguessthefaxmachineisoutofpapertoo.Don"tworry,I"llhavesomeonelookatitthisafternoon,andinthemeantime,I"llhaveyourdocumentsrefaxedtoourotherfaxmachine.

2.TelephoneCallsDialogue1A:Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?B:Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.A:Justamoment.I"llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?B:ThisisBillBurtonfromMilfordInsurance,I"mcallinginregardstoourmeetingnextTuesday.A:Thankyou,Mr.Burton.Canyoupleaseholdforamoment?I"llchecktoseeifsheisavailable.B:Noproblem.A:I"msorry,Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveamessageforher?B:Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It"sbestifshecangetintouch

withmebefore3pmtoday;shecanreachmeatmyofficenumber,635-8799.A:I"msorry,Ididn"tquitecatchthat,couldyoupleaserepeatthenumber?B:Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.A:I"msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?B:Yes,andIrepresentMilfordInsurance.A:IwilmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.B:Thankyouverymuch.Dialogue2A:Hello,PasadenaInn,thisisSandy,howmayidirectyourcall?B:I"dliketospeaktosomeoneaboutreservations.A:Icanhelpyouwiththat.whatdatewouldyouliketomakeareservationfor?B:We"llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.A:Oh,I"msorrysir,Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he"snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?B:Whendoyouexpecthimbackin?A:He"llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright?B:Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.A:Couldyoupleasespellyourlastnameforme?B:Sure.It"sD-A-R-C-Y.A:Okay.MrDarcy,andyourphonenumberis660-843-3233?

B:That"s3235.A:Sorry!3235.Great.I"llhaveTonycallyoufirstthingtomorrowmorning.

3.MakingTelephoneAppointmentsDialogueone

M:Hello,BillBertonspeaking.WhatcanIdoforyou?

F:Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall.Imsorryyoumissedmewhenyoucalledmyofficethismorning.MysacretarysaidyoucalledconcerningourmeetingnextTuesday?

M:YesMsJenkins,thankyouforreturningmycall.Imgladtofinallygetholdofyou.IwanttoletyouknowIwillnotbeabletomakeourmeetingnextTuesday.Iwouldbeoutoftownthatday.IsthereanypossibilitywecanmovethemeetingtoMonday?

F:Iamsorry.ImafraidIamcompletelybookedonMonday.WoulditbePossibletopostponeuntilyoureturn?

M:Oh,dear.IwascountingontakingcareofourmeetingbeforeIleave.ButIsupposeIcanshutoffafewthings.Yes,wecanarrangesomething.IwillbebackThursdaymorning.WhataboutThursdayafternoon?Wouldthatworkforyou?

F:Thatshouldbefine,shallwesayabouttwooclock?

M:Perfect!IlookforwardtoseeingyouattwooclocknextThursdayafternoon.Ifyouneedtochangethetime,plsfeelfreetocallmeonmycellphone.

F:ThanksBurdon,IllseeyouonThursday.

Dialoguetwo

F:Hello

M:Hello,isDorasavailable?

F:ThisisDoras,whoiscallingplease?

M:Hi,Doras,thisisMikecallingfromparkersdentistry.Imcallingtoconfirmyourappointmentfortomorrowmorningat9amwithDoctorParker.

F:Oh,Ialmostforgot.Thankyouforcallingtoremindme.Actually,Idoneedtochangethetimeofmyappointment.

Ihaveaschedulingconflict,andIcantmakeitthatearly.

M:IfIputyouinthatlaterslot,wouldthatworkout?

F:Itwouldhavetobeafterlunch.Doyouhaveanythingavailableabout2oclock?

M:Sorry,Mam.Theonlyopeningwehaveafterlunchis1:15,butImightbeabletoworkyouinat4:00.Wouldthatbeabettertime?

F:Thatsallright.IthinkIshouldbeabletomakeitat1:15.Canyouputmedownforthattimeslot?

M:Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorrowafternoonat1:15

F:Wonderful.Thanksverymuch.

4.Four.MemosDialogue1A:Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?whereisanyoneanyway?B:Didn"tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.A:What?themeetingwaspostponed?Noonetoldmeanythingaboutit.B:Didyougetthememo?

A:Whatmemo?Theyhavn"tanymemothiswholeweek,Icheckmyinboxeveryday.AndIhavn"tseenanything.B:Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.A:YouknowhowthingsgetpilotaboutmydeskwhenI"mbusy.IknowsometimesIdomanypleasethings,butIalwaysreadallthememosgoarround,theygodirectlytomyinbox.Areyousureweresendtowholeoffice?B:Itshouldhavegotarroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don"tyoueverlookatmeassagespostonthebulletinboard?

A:I"musuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,I"msurethememonevergettomyinbox,I"llhavetotalkoursecretaryaboutit.B.That"sright,Youwillneverknowwhatyourmissingoutofitifyoudon"treadthememos.Dialogue2A:Ms.Dorsen,Ineedtotakeadictationforme,

B:Yes,sir;A:Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready?B:Yes,sir,Goahead.A:Attentionallstaff:effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondanceasofficialmemos,theuseofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.B:Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications?A:Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.B:Butsir,manyemployeesuseinstancemessagingtocommuncatewithclients.

A:Thiswerejusthavetochangethecommunicationmethods,Idon"twantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtime.Now,please,continuethememos.Wherewerewe?B:Thisapplytointernalandexternalcommunications.A:Yes,anyemployeewhopersistusinginstancemessaging,willfirstrecieveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionregardingthisnewpolicymaybedirctlytothedepartmentofhis.B:Isthatall?A:Yes,pleasegivethismemotypeoutanddistributetoallemployeesbefore4:00PM.

5.BusinesCorrespondanceDialogueone.A:DidyouseetheletterIgotfromBradformfilms?Theysenttherespondstoyourphonecalllastweek.B:Ifyouwanttoseesomethingaboutmycalllastweek,whydidn"ttheysentittome?A:Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutmiltoncontract.B:CanIseeitfirstinseconds?A:Sure,hereitis.B:DearMr.Clock,bothertoyourtelephonecalllastFriday,I"mreadingtoconfirmourmeetingonJuly21st,aswediscussed,ourmeetingistoreviewthecontractdetails.A:Didtheyaskyoutosentthefilesbeforehand?B:Let"ssee,We"llbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeeting.Itlookslike...Hey!Wasthereanythingelsewassendalongwiththisletter?

A:Idon"tthinkso,whydoyouask?B:Theletterwrites:pleasefindtheenclosedcopyofouragendaforyourreview,Idon"tseeanythingelseintheenvelope.A:Maybetheyforgottoattachittotheletter.Youshouldgivethemanothercall.Dialogue2.A:Canyouhelpmeforaminute?B:Sure,whatIcandoforyou?A:I"mtrytowritealettertooneofourclients,ButIjustdon"tknowexactlywhattosay,Idon"tevenknowhowtogetstarted,IknowIshouldwritedearMr.Mrs.orMs.,buttheproblemisIdon"tknowthenameofcontactperson.B:YoucanjustputDearSirorMadam,officialesenotpersonal,youcanwritetowhommaycorcerned.A:OK,SoIfirstthanksthemfortheirbusiness,Icansaysomethinglikequot;weareverygratefulforyourcontinuesupportquot;,Howisthat?B:Good!Butalso,writeoffthebedyouwanttotellthemthereasonofyourwritting,givethemmorereference.A:Likequot;Regardingournewproductline,wewouldliketoanounceaspecialpricediscountquot;B:Right,doyouneedthemtorespond?A:Yes,theletterwouldhaveasurveyinside,andtheyshouldcompleteitandreturntoouroffice.HowshoudIwritethat?B:Youcantellthemquot;Pleasefindingtheenclosedcustomerservicesurvey,elsealso,youcansay:quot;Attachacustomersurveyquot;.Ifyouneedresourceitrightaway,youcantellthemtheurgentbysayingquot;Pleasereturnthesurveywithoutdelyassoonaspossible.Mayeitmorepolitewiththisasearlyasconvenience.quot;B:Great!andwhatdoyouthinkIshouldcloseitwith?

A:Sinceyoudon"tknowthemthatwellpersonally,probablythebestwayiswouldbeyour?oryoursincerely,youcanalsosayBestRegards.ButIdon"tthinkitwouldbepropretybecauseyoudon"thavethename.Andobviously,shouldhavethem.B:OK,Thanksalotforyourhelp!

6.PlacinganOrderDialogue1A:Ourtonercartridgesarealreadyoutofink...Couldyoumakeanorderforanewset?B:Wewillneednewcartridgesforalloftheofficeprinters?Thatwillbealargeorder,probablyabouttwoorthreecases.Theofficesupplystoreweusuallygothroughmightnothavethatmanyinstock.A:Youcandoublecheckwiththehousekeepingdepartment,butIamprettysureallofthemachineswillneednewcartridges.Lasttimewhenwemadeourordertothesupplier,thequantitywasalsoespeciallyhigh.Theyareusedtoreceivingsuchbulkordersfromus.Aslongaswegivethemaheadsupacoupledaysinadvance,theycanusuallyfilltheorder.B:OK,Iwillmakeafewcallsandrunourorderbyhousekeepingfirsttomakesure.IsthereanythingelseweneedtoorderwhileIamatit?

A:Ithinktheonlythingistoner.Trytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrow.Weshouldreallytrytodobetteraboutwaitinguntilthelastminutetofillordersthatareusuallymadeonamonthlybasis.Anyhow,seewhatyoucandotoexpeditetheorderthistime.B:OK,willdo.Dialogue2A:MayIhelpyou?

B:Yes,Iwouldliketoplaceanorderfortonercartridges.Wehaveastandingagreementwithyoucompany,sowewillneedthesameamountaslasttime.

A:Letmekeyinyourinformationintomycomputer.Iwillpullupourrecordsforyou.Doyouhaveanordernumber?Whatnameistheorderlistedunder?

B:ItshouldbeunderLeslieSmith.Thenumberis184796A.A:Yes,Mr.Smith.Ihaveanorderforthreecasesofcartridges,itthatwhatyouwouldliketorefill?B:Yes.

A:Istherethecorrectbillingaddress?

B:No,plspostthebillto124HildrodLane,MiltonCounty,98830.A:Iwillsendyouaninvoiceinthenextfewdays.YourordershouldbedeliveredbeforetheendofthedayonMonday.

B:Thankyou.

7Co-WorkersDialogue1A:I"mrealyfedupwithHarry!He"sthebiggestairheadI"veevermet.Healwaysmakescarelessmistakes,andhe"sapaintoworkwith.B:Yousouldn"tbesonegative.You"llalwayshavesomeco-workersthatarehardertoworkwiththanothers.Butifyouarenegativeandstartname-callingintheoffice,itwillmakeabadworkingenviromentforeverybody.A:Youonlysaythatbecauseyoudon"thavetoworkwithhim.Thepeopleinyourdepartmentseemtocapableandnicetobearound.TakeMaryforexample.She"ssmartandenthusiastic.I"veneveranyoneascheeryassheis.B:Everybodyhastheirstrengthsandweaknesses.EvenLarry.Hemightbeapaintobearound,buthe"salsoverygoodatstayinginbudgetonprojects.Mary,ontheotherhand,spendsourprojectmoneylikethere"snotomorrow.Also,she"sneverwillingtostayalittlelaterattheoffice.

Shealwaysleaveat5:00pmsharp.A:Isn"tthereanyoneintheofficethatisaperfectco-worker?WhataboutBob?EverybodylovesBob.Eventhoughhe"sfreshoutthecollegeandstillabitgreen,heisagreatco-worker.B:Youareright.He"sahardworker,easytogetalongwith,honest,andheneverstealsthecreditonprojects.Theonlythinghe"slackinginisexperience.A:Maybethat"swhyhe"ssonice!Dialogue2A:Doyougetalongwithyourco-workers?B:Igetalongprettywellwithmostofthem.Itseemstherearealwaysafewrottenapplesinthebunch,though.LikeMargaret.Idon"tknowwhymanagementhasn"tfiredheryet.She"saterriblegossip.A:Doyouthinkmanagementshouldfiresomeonejustbecausetheygrossip?B:It"snotonlythatshegossip,butshealsotriestostartproblemsamongotheremployeesbyspreadingrumorsandtellingliesaboutherco-workers.She"snottrustworthy,andinmyopinion,Ithinkshe"snuts.A:Sohowdoyoudevelopgoodrelationshipsintheoffice?B:Ithinkoneoftheimportantthingsisjusttobeconsiderateofyourco-workers"feelingsandneeds.Ifyouareawareofotherpeopleanddoyourparttomakeagoodworkingenviroment,youshouldbeabletogealongwihtmostofthepeopleyouworkwith.A:Ithinkyou"reright.Butitdoesseemsthattherearealwaysafewco-workersthatarehardertoworkwiththanothers.

8BossesDialogue1A:Howarethingsattheofficelately?

B:Justawful.Twoweeksago,wegotanewboss,andIcan"tstandhim.Heisreallyunreasonableaboutourworkload.Sincehecame,I"vebeensobusyIhaven"thadtimetobreathe!

A:Thatbad,huh?Whatabouthispersonality?It"saniceguyatleast?B:Ishouldbesolucky.Henotonlygiveustoomuchwork,butheisalsojustplainmeanaboutit.Heconstantlyyellsatusorcriticizesus.Heisalwaysdegradingtheemployees.

A:Whataterribleworkingenviroment!Haveyoutriedtotalkanyoneaboutit?Maybethebossofyourboss?B:Iwasgoingto,butmybossguessedwhatIwasthinking.HegavemesomuchworktodothisafternoonthatIdidn"tgetaroundtomeetingwiththesupervisorofourdepartment.A:Itmustbeterrible.Whydon"tyoujustquit?

B:Ifitwasn"tforthemoney,Iwouldquitinaheartbeat.Buttheprobelmis,Ican"tsupportmyselfifIdon"twork.A:Yeah.Butabosslikethat?Todealwithhimeveryday,youshouldgetaraise!Dialogue2A:Doyougetalongwithyourboss?B:ActuallyIdo.Sheisreallyunderstandingandreasonalbemostofthetime.TherewasonlyonetimeIdidn"treallyagreewithher.

A:Whenwasthat?B:Onceshefiredoneofmyco-workersfordrinkingonthejob.Ifeltbadforhim,becauseitissohardtofindajobthesedays,andhehasafamilytosupport.

A:Well,hesouldn"thavebeendrinkingonduty.It"syourboss"responsibiltytomakesureemployeesaresafe,andalsodoingtheirjobs.B:Youareright.Shewasbeingagoodbosswhenshefiredhim,ButIjustfeltsorryforhim,that"sall.A:Didthisincidentwithyourco-workeraffectyourrelationshipwithyourboss?

B:Notreally.Allofusattheofficerespectourbossalot.A:Youareluckyyoucangetalongsowellwithyourboss.Itmakesabigdifferenceinhowmuchyouenjoyyourjob.B:Nokidding.Ifyoudon"tlikeyourbossorco-workers,theycanmakeyourlifemiserable.

9BrainstormingDialogue1A:Haveyouthoughtupanygoodideasforourbusinessproposal?B:Ihaven"tcomeupwithanythinggoodyet.Somehowmybrainisn"tfunctioningtoday.

A:Maybeyoushouldtakeabreak,you"vebeensittingatyourcomputerforthreehourstryingtoputsomethingtogether.Nowonderyourmindisn"tverysharpnow.B:Icameupwithafewdifferentthoughtsontheproposal,butnowI"vecompletelyrunoutofideas.A:Maybewecanshelvetheproposalforawhilewhileyoubrainstorm.

B:Wecoulddothat,butIhatetoputeverythingonhold.A:You"reright,it"snogoodtohavethingsupintheairfortoolong.

Dialogue2A:We"vegottocomeupwithawaytosolvethisproblem!Nooneisgettingalltheirworkdoneduringtheworkday.Weneedtodosomebrainstormingtocomeupwithatime-managementsolutionforouroffice.B:Well,whatdoyousuggest?It"snotthatweareallwastingalotoftime.Factis,we"reunderstaffed.Peoplejusthavetoomuchtodo.A:Soyouthinkweshouldhiresomenewpeople?Thatisonepossiblesolution.Whatelsecouldbetheproblem?

B:Maybewedohavesomeproblemswithtime-management.Ifpeoplewerealwaysontimetowork,theymightgetmoredoneinthemorningbeforelunch.A:That"strue.Also,maybewecouldshortenthelunchbreakfromonehourtofortyfiveminutes.Thatwouldaddalittletimetoeveryone"sday.B:Fifteenminuteswouldbegood,butIwonderifitwouldmakeabigimpactontheemployees"output.Istillthinkit"saproblemwithtoomuchworkload.A:Weendeduprightwherewestarted.Maybeitistimetolookforsometempworkerstohelpwithafewprojects.Thatwouldlighteneveryone"sload.

10CommutingDialogue1A:Where"sBill?Theambassador[鎚"b鎠?d?]isalreadyhere.Themeetingissettostartat9am.

B:He"slateagain.Trafficisprobablyholdinghimup.Youknow,hecommutesfromthesuburbs.It"snoteasycommutingeveryday.Weshouldcuthimsomeslack.A:Eventhoughthetraficisbumper-to-bumperoutthere,Idon"tthinkit"sheavytrafficthatmakesBilllate.Hetakesthetrain,remember?

B:Oh,that"sright.Well,thetrainshouldn"tbelate.ThatmeansthereisonlyoneexplanationBillmusthaveoverslept.

A:Well,tobefare,sincehe"scomingallthewayfromLancaster,he"sgottogetupmuchearlierthantherestofus.Hemustgetstartonhiscommuteabout6:30,notellingwhattimeheactuallygetsup.B:That"sright,becausehe"sgottogettothetrainstationfromhishouse,thentakethebluelineintothecity,thenswitchtrainstotheredline.Inall,thetrip"sgottotakemorethan2hours.

A:Whydoesn"thejustdrivetowork?

B:It"stoodifficulttoparkyourcarinthecity.Also,thetrafficcominginfromthesuburbsisa

nightmare.Dialogue2A:Ican"twaituntilmycarisrepaired.Thecommutingwithpublictransportationiskillingme.B:Itcan"tbethatbad.A:Butitis!Takethismorningforexample.Thesubwaywassopackedthismorning,Igottotallysquishedbyaboutahundredbusycommutersonthewaytowork.B:Atleastthesubwayisbetterthanthebus.It"sfasterforonething.Andusuallylesscrowded.Butthedrawbackisthatthesubwayismoreexpensivethanthebus.Itaddsupovertime,ifyoutakeiteveryday.

A:That"strue.Thebusisevenworse.Justthinkingabouttakingthebuseverydaymakesmetired!Hey,howdoyougettoworkeveryday?B:Iridemybike.Idon"tlivetoofaraway,soit"sprettyconvenient.it"sonlyaboutatenminutebikeridefrommyhousetotheoffice.A:I"llbetit"sgoodexercise,too...agoodwaytokeepfit.B:Yes,notonlyagoodwaytokeepinshape,butagoodwaytorelievestressaswell.Whileyou"restressedoutbyyourcommute,I"mreleasingallthestressofthedaywithmine.

11TheworkinglunchDialogue1A:Excuseme,Don?Ihatetobotheryou,butIneedyourhelponsomething.DoyouhavetimetobriefmeontheMartinaccounttoday?B:Oh,that"sright.Youaresupposedtodeliverabriefonthataccounttomorrow.IknowtherearesomethingsIneedtosharewithyouaboutthat.But,gosh,Idon"tknowThingsarereallybusyformetoday,theonlytimeIcanmanagetosqueezeoutmightbeoverlunchbreakA:Ihatetomakeyouworkthroughyourlunchbreakwithhowbusyyouare

B:It"sokayI"vealreadyhadseveraldaysinarowworkingthroughlunchA:HowaboutthisWecanmakeitaworkinglunchthisafternoon,andI"llordersomeChinesefoodfordelivery.It"llbemytreat.B:Youdon"thavetodothatA:Iinsist.Ireallyappreciateyoutakingtimetoworkwithmein.Whatisyourfavoritefastfood?I"llcatertoyourtaste.B:ActuallyIdolikeChineseLet"smakeitadateforChopSueyandtheMartinaccountatabout12:30.Doesthatsoundgood?A:Great.I"llbringthefood.Dialogue2A:Forourlunchmeetingwiththeinvestors,dowehavetomakeareservationattherestaurantordowejustshowup?

B:Usuallyforlunch,wedon"thavetoreserveatable,theyshouldallowwalk-ins.Buttobeonthesafeside,I"llorderatableforhalf-pasttwelve.Willthatsuityourschedule?

A:I"vearrangedtomeetthemattherestaurantattwelve.Canyoumakethereservationalittleearlier?Ifwestartearlier,itwillgiveusmoretimeforalongerlunch.B:Areyouplanningontreatingtheinvestorstoafull-coursemeal?A:Yes,we"llstartwithappetizers,followwithasoupandsaladcourse,thenmaindishesofprimeriborcordonbleuchicken,andfinishupwithadeliciousrichdessertofsomesort.B:That"llbeprettyheavyforamid-daymeal,don"tyouthink?A:Asalongaswestayawayfromanythingalcoholic,weshouldbeokay.B:Withyourprimeribandchickenchoices,you"dbetterhopenobody"svegetarian.A:Wecanmakesomespecialarrangementifweneedto.Afterall,it"sthecompanywhoisfooting

thebill.

12InternationalBusinessTravelDialogue1A:Ihearyou"rebeingsenttoMadridfortheannualconference.Isthatright?B:Yes,itwouldbemyfirsttripoverseas.Actually,it"sgoingtobemyfirsttimeleavingthecountry.A:Areyouserious?Youhaven"tevenbeenanywhereonvacation?B:No,Ihavenevervacationedanywhereexotic.ButevenifIdon"tgetachancetotravelonmypersonaltime,atleastIcantraveloncompanytime!A:Well,beingabletogototheconferencesoundslikesuchagreatopportunity.Haveyouappliedattheembassyforavisayet?B:Yes,itwasn"ttoohardtoget.AllIhadtodowasfilloutthepaperworkandpaytheapplicationfee.A:YouleavenextTuesday,right?Whattimeisyourflight?B:Myflightdepartsat7am.Ihaveeverythingexceptformyluggageready.A:Ifyourflightisleavingsoearly,Icantakeyoutotheairportandseeyouoff.I"llstillbeabletomakeitintotheofficeby9.B:Thatwouldbegreat!Thanksalot!Dialogue2A:HowwerethingsintheTokyobranchwhenyouwerethere?B:Good!Theyhaveexpandedandaredoingbetterthantheywerelastquarter.It"snicetoseesomeimprovementforachange.

A:Doyouseethetrendcontinuingoverthenextfewmonths?B:Yes,especiallywithsomanyofourexecutivesgoingbackandforthfromheretoJapan.Theonlyproblemis,theymayhavetroublewhentheygotoopenupbusinesshere.A:Whywouldyousaythat?B:Theyaren"ttoofamiliarwithdoingbusinessoutsideofJapan.Therearealotofculturaldifferencestoaccountfor.A:I"llsay!Sometimestheyjustdothingsreallydifferently.ButonethingIcansay,theyarereallyhospitable.B:HaveyoueverbeentoJapan?A:Sure!Ijustgotbackyesterday.I"mstillsufferingfromjetlag.

13DressingforBusiness

D1

DidyouseethewaythatBriancametoworkyesterday?EversincehecamebackfromthatconferenceinSiliconValley,he"sbeencomingtoworkdressedinjeansandsweatshirts.It"slikehe"sdecidedtomakehimselfathomeinhisoffice.Idon"tknowhowlongit"lltakebeforethemanagementtalkstohimaboutit.

Hewasreallyinfluencedbythewaytheydothingsonthewestcoast.IguesstheworkingatmosphereisalotmorerelaxedandcasualinCalifornia.Itcomesfromtheinformationtechnologyindustry..thereisn"tsuchalargedivisionbetweenhomeandoffice,sopeoplewanttoworkintheclothestheyfeelmorerelaxedin.

Maybeso,butitseemskindofstrange,whichtherestofusinwhiteshirts,darksuites,andties.

It"snotasbadasthat...Weareallowedtowearmorecasualjacketsandtrousers.Besides,didn"tyouhearwhatBrian