Unit16AppointmentEtiquette約會禮儀UnitSixteenAppointmentEtiquette

約會禮儀FocalPoints1.Howtoarrangeanappointment.2.Howtocancelanappointment.3.Howtorescheduleanappointment.ContentsLeadin1ReadingA2ReadingB3ReadingC45ExercisesTestyourAppointmentEtiquette1.Receptionist:“Goodmorning.”You:“Goodmorning,I'vecometo_______Mrs.Twain.” A.visit B.see C.dobusinesswith D.holdatalkwith 2.Receptionist:“Haveyougota(n)_____________?” A.meeting B.arrangement C.date D.appointment Whichsoundsthemostnatural?“I'mafraidshe's_________atthemoment.” A.withsomeone B.engaged C.taken D.outofstockWarming-upTestyourAppointmentEtiquetteWhichofthefollowingwouldbethemostappropriatetouseinabusinessenvironment?“Mrs.Smithwillbeafewminutes,__________.” A.sitdown B.pleasetakeaseat C.takeapew D.taketheweightoffyourfeet 5.Onthetelephone:“IhaveanappointmentwithRichardJonesat2.15,butI'mafraid____________.” I'mnotattime B.I'mrunningabitlate C.I'montime D.I'moutoftime 6.WhichofthefollowingisNOTpossible? callameeting B.arrangeameeting C.attendameetingD.appointameeting Warming-upHowtoScheduleAppointmentsEfficiently

Anappointment-crammedschedulecantakeonalifeofitsown,gobblingup

yourworkdayslikearavenousbeast.Tameyourschedulebyadoptingsomeofthefollowingsimpletechniques.Thesecrettosuccessliesinapplyingthemfirmlyandconsistently.1．Blockouttimeonyourscheduleforsolitarywork.Guardthisappointmentwithyourselffiercely.Makeitclearyou'llacceptnophonecallsorpop-invisits.Ifpossible,escapetoasolitaryspotduringthistime.2．Deflectexcessiverequestsforyourtimefromco-workers.Askthosewhosquanderyourtimetosubmitwrittenproposals,orschedulemeetingtimeswiththemfarenoughoutsothattheymightjustsolvetheissuesontheirown.ReadingAUnitSixteenAppointmentEtiquetteHowtoScheduleAppointmentsEfficiently

3．Allotblocksoftimeformakingandtakingphonecalls.Avoidphonetagbysuggestingthesetimestocallers.Takealistofcallstomakewhenyouhaveadriveoflongerthan10minutes.4．Clusterout-of-officemeetingsgeographically.Travelingtoandfromappointmentsusesupvastamountsoftime.5．Communicateclearlyhowmuchtimeyouhavetomeetwithpeople,andthenenforcethefinishtimes.Scheduleappointmentsinyourownofficeback-to-backsothearrivalofonepersonencouragesthedepartureoftheother.6．Keeptrackofhowmuchofyourworkweekyoudevotetoappointments.Iftheamountexceeds50percent,evaluatewhetherotherpeople'sagendasareoverpoweringyours.ReadingAUnitSixteenAppointmentEtiquetteHowtoScheduleAppointmentsEfficientlyTips&WarningsBerealisticabouttraveltimetooff-sitemeetings.Manyaschedulehasbeensabotagedbecauseitdidn'tfactorinheavytrafficorpublictransportationdelays.Bewareofthephrase"Let'sdolunch."Meetingforarestaurantlunchwillsuckaminimumof90minutesfromyourschedule.Askyourselfwhetherwhatyouwillaccomplishwillbeworththetimeinvested.Sometimesitwill.Ifyou'vebeentryingtomeetwithyourbossforweeks,forexle,gettinghimorheroutoftheofficeforlunchmayprovideuninterrupted,focusedtime.ReadingAUnitSixteenAppointmentEtiquetteHowtoCancelanAppointmentPolitelyIfyouhaveabusyschedule,chancesareyouaregoingtohavetoeventuallycancelanappointment.Acancelledappointmentequateswithchanginganother’sschedule.Whenyoucancelanappointmentyouareaffectingthedayofthosewithwhomyouarecancelling.Yourreasonmaybeimportant(youmighthaveanemergency)itmaybevalid(conflict)oritmaybeanoversight(double-booking).It’spossible,however,yourneedtocancelmaybemoreselfish.Youmayhaveabetteroffer.Thatiswhereetiquetteandconsiderationcomein.ReadingBUnitSixteenAppointmentEtiquetteHowtoCancelanAppointmentPolitelyYourfirstorderofbusinessistobeginyourchangeofplansbycallingandcancellingwithstyle.Yes,Ididsaycall.Inthisdayofemail,havingtomakeanactualphonecallmightbeabitofashock.Butyouarenowimpingingonsomeoneelse’sday.Convenienceisnolongeraboutyou.Youallowedinconveniencetoruleyouwhenyoudecidedtocanceltheappointment.Nowyouneedtomakeyourdecisionconvenientforthecanceled.Properetiquetteinsiststheleastyoudoismakeaphonecallandpersonallytakecareofthis.Ifit’spossibletotalktothispersonfacetofacethenallthebetter.Oddsare,however,thataphonecallismuchmorereasonable.ReadingBUnitSixteenAppointmentEtiquetteHowtoCancelanAppointmentPolitelyYourphonecallshouldbeginwithyouasking,“Isthisagoodtimetocall?”Actually,mostphonecallsshouldbeginwiththatlittlequestion.Makingsureyourcallisconvenientforthem.Letthemknowyoucareenoughaboutwhattheyaredoing,andyouarewillingtocallback.Nextyouneedtoexplainwhatyourcallisregarding.Simplysay,“I’mcallingabouttheappointment(orlunchorphonecall,etc.)wehavescheduledforWednesdayat3:00.”Lettingthemknowthatyouaretalkingaboutaspecifictimeinbothofyourweekallowsthelistenertorealizethatyouhavetheminyourcalendarandit’saquickrecallforthem.Ifthereissomethingspecificyouweresupposedtotalkaboutyoucanmentionthattoo.ReadingBUnitSixteenAppointmentEtiquetteHowtoCancelanAppointmentPolitelyNowthatyou’vecalled,madesureit’sagoodtimetotalkandidentifiedwhatyouarecallingabout,allthat’sleftistosimultaneouslyapologizethatyouneedtocancel,explainwhathappened(orwhyyouneedtocancel)andthenrescheduleifnecessary.Beginningbysaying“I’mreallysorry,Mary,butI’mgoingtohavetocancelourappointment.Yousee,I’veaccidentallydouble-bookedthattimeandtheotherappointmentinvolvedthreeotherclients.”LetMaryknowthatyou’dliketoseeherbutreschedulingwithher,theoneperson,iseasierthanaffectingthreeotherpeople’slives.Followthisupbyapologizingagain.“Mary,IrealizethisisinconvenientandIdoapologize.CouldwepleaserescheduleforFridayofthesameweek?Ihavethesametimeof3:00available.Whatdoesyourschedulelooklike?”ReadingBUnitSixteenAppointmentEtiquetteHowtoCancelanAppointmentPolitelyFinally,it’samatterofironingoutthedetailsofwhentomeetagain.Andmakesuretherearenopossibleconflictsforthisfuturedate.Oncethat’sdoneyouneedtothankthemfortakingthetimetotalk,forunderstandingandreschedulingandthenreconfirmwhenyourfutureappointmentis.Somethinglike,“Mary,thankssomuchfortakingmycall.Ireallyappreciateyourunderstandingaboutthiscancellation.I’mlookingforwardtoseeingyouonFriday,the22ndat3:00.I’llseeyouhereatmyoffice.Thanksagain,Mary.Goodbye.”Schedulesarefullandthere’sboundtobeaconflicthereandthere.Whenyoudoneedtocancelanappointmentwithanotherhumanbeing,keepinginmindthatyouareaffectingtheirscheduleandbeingconsciousofthatwillmakecancellingeasieronthemandonyou.ReadingBUnitSixteenAppointmentEtiquetteAProfessionalWaytoRescheduleaJobInterviewHowyougoaboutdoingreschedulingajobinterviewreflectsonyourprofessionalism

andabilitytohandleconflictandstressfulsituations.Youcantalkyourselfoutofajobifyoutrytorescheduleinappropriately.Thisisasbadasifyoudidnotshowupfortheinterviewwithoutcalling.Employersaremorelikelytosympathize1withyourneedtorescheduleifyouapproachthemasaprofessional.Dramatization

andoverblown

excusesarenotthebestwaystorelateyourproblemtointerviewers.Calmandpoliterequeststorescheduleaninterviewarethewaytogo.ReadingCUnitSixteenAppointmentEtiquetteAProfessionalWaytoRescheduleaJobInterview1．Calltheemployerassoonasyoudiscoverthetimeconflict.Evenifyoucallafteryourinterviewwastobeginandyoucan'tspeaktotheinterviewerdirectly,leaveamessagefortheemployeraboutwhathappenedandaskhimtocallyouwhenitisconvenienttorescheduletheinterview.2．Speakcalmlyandclearlyifyouareinanemergencysituation.Brieflystatethereasonforneedingtorescheduleandaskifitispossibletodoso.3．Emailtheemployerifhepreferstoemailandyoustillhaveafewdaysbeforeyourinterview.Ifyouaredowntothewire,however,aphonecallispreferable.ReadingCUnitSixteenAppointmentEtiquetteAProfessionalWaytoRescheduleaJobInterview4．Avoidexcessiveapologiesorlongexplanations.Simplystateyoursituationandrequestanothertimefortheinterview.Speakconfidentlytoportrayyourabilitytostaycalmunderpressureandtocontrolanotherwisedifficultsituation.Forexle,ifyoucalltheinterviewer,say,"Hello,Mr.Wilson.ThisisBobSmith,andIhaveanunforeseenconflictwithourinterviewnextTuesday,the16that4p.m.Woulditbepossibletoreschedule?“5．Rescheduletheinterviewonlyifyouhaveavalidreason,suchasbeingveryill.Don'tgototheinterviewifyouhaveacontagiousillness.ReadingCUnitSixteenAppointmentEtiquetteI.Role-play:Makeanappointment.Actouttherole-playaccordingtothefollowingcues.Exercises

StudentA:PatientStudentB:Secretaryofadoctor’sofficeA:Youneedtomakeadoctor'sappointmentbecauseyouhurtyourbackwhileyouwerecleaningthehouse.Callthedoctor'sofficeandmaketheappointment.B:Youworkinadoctor'sofficeansweringthephones.II.Rescheduleanappointment.Actouttherole-playaccordingtothefollowingsituation.Exercises

StudentA:JulietStudentB:DavidJuliethasphonedDavidtotellhimthatsomethinghashappenedsoshecan’tmeethimonMondayafternoon.Theytrytorearrangetheappointment,butDavidisbusyonTuesdayandWednesday.DavidarrangesthemeetingtimeonThursdaysohecanmeetJulietat9:00.JulietasksDavidtocallherifanybodycancelshismeetingonTuesday.III.

WriteanemailExercisesYouhavemadeanappointmentwithLisaScott,FinanceExecutiveofAppleSoftwareLimited,tomeetheronDecember20,at10:30a.m.atheroffice.Butyou’vejustlearnedthatyourfriendhadacaraccidentandyouneedtogothehospital.WriteanemailtoLisatocancelyourappointmentwithher.Partoftheemailhasbeendoneforyou.III.WriteanemailExercisesDearLisa,IamsorrytocancelmyappointmentonDecember20,at10:30a.m.atyourcorporateofficeasIamgoingoutofstationforpersonalreasons._________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________________________________Idecidedtogotothehospitalthisverymorning,soI'mwritingthislettertoinformyou.Ihopethiswillnotdisturbyourschedule.Sorryforinconvenience.IlookforwardtomeetyouinpersonfortheappointmentwhichIwillrescheduleandmyofficewillletyouknowthetime,dateandvenueinadvance.Yourstruly,ChristopherSmithcrammedADJIfaplaceiscrammedwiththingsorpeople,itisfullofthem,sothatthereishardlyroomforanythingoranyoneelse.塞滿的例：Thehouseiscrammedwithpricelessfurnitureandworksofart.這房子里堆滿了價值連城的家具和藝術品。

Words&Expressionsgobbleup狼吞虎咽；貪婪地抓住

例：EmergingfirmsareadvancingonagreaternumberoffrontsthantheJapanesedid30yearsagoandalsoadvancingmuchfaster,gobblingupWesternrivals.新興企業正在蓬勃發展著，無論是從廣度還是速度上來說，取得的成績都比30年前日本國的興起還要優異，勢將鯨吞蠶食其西方的對手們。Words&Expressionsravenousadj.貪婪的；渴望的；狼吞虎咽的

例：Theravenousappetiteforfossilfuelstracespartlytoaneconomicstimulusprogramin1997.現在對化石燃料的貪婪需求部分的源于一項始于1997的經濟刺激計劃。Words&ExpressionssolitaryADJApersonoranimalthatissolitaryspendsalotoftimealone.獨處的例：Paulwasashy,pleasant,solitaryman.保羅是個靦腆的、討人喜歡的、慣于獨處的人。

Words&ExpressionsdeflectV-TIfyoudeflectsomethingsuchascriticismorattention,youactinawaythatpreventsitfrombeingdirectedtowardyouoraffectingyou.轉移例：Cagechangedhisnametodeflectaccusationsofnepotism.凱奇改了名字以轉移裙帶關系的指責。

Words&Expressionssquander

V-TIfyousquandermoney,resources,oropportunities,youwastethem.浪費(金錢、資源或機會)例：Hobbsdidn'tsquanderhismoneyonflashycarsorothervices.霍布斯沒有把錢揮霍在奢華汽車或其他惡習上。

Words&ExpressionsallotV-TIfsomethingisallottedtosomeone,itisgiventothemastheirshare.分配例：Theseatsareallottedtothecandidateswhohavewonthemostvotes.這些席位被分配給了贏得了最多選票的候選人。

Words&Expressionsgeographicallyadv.在地理上；地理學上

例：Backinthedriver'sseat,heisnowdoingpreciselytheopposite:tryingoutnewapproachesanddiversifyingDell'sbusinessmodelbothgeographicallyandcommercially.回到駕駛員的席位，他要做的是相反的事情：嘗試新的方法，以及從地理和商業角度多元化戴爾的商業模式。Words&ExpressionsenforceV-TToenforcesomethingmeanstoforceorcauseittobedoneortohappen.強制執行例：Theystruggledtolimitthecostbyenforcingalow-techspecification.他們通過強制執行一種低技術規范來竭力限制成本。

Words&Expressionsoff-siten.工地外；廠區外

例：Today'sworkerstendtodressastheywant,shunthefactorycanteenandliveoff-sitewiththeirfriends.如今的工人們往往穿著隨意，不去工廠食堂就餐，與朋友們住在廠外。Words&ExpressionssabotageV-TIfamachine,railroadline,orbridgeissabotaged,itisdeliberatelydamagedordestroyed,forexle,inawarorasaprotest.蓄意破壞例：Themainpipelinesupplyingwaterwassabotagedbyrebels.主供水管道被叛亂分子故意破壞了。Words&ExpressionsequateV-T/V-IIfyouequateonethingwithanother,orifyousaythatonethingequateswithanother,youbelievethattheyarestronglyconnected.將…等同于;等同于

例：Butnowthediscountequatesto$60aton,whilethespotisabout$90aton.但現在，折扣為每噸60美元，而現貨價格則約為每噸90美元。Words&ExpressionsaffectV-TIfsomethingaffectsapersonorthing,itinfluencesthemorcausesthemtochangeinsomeway.(某事物)影響(某人或物)例：Morethansevenmillionpeoplehavebeenaffectedbydrought.七百多萬多人受到了干旱的影響。

Words&Expressionsoversight

1.N-COUNTIftherehasbeenanoversight,someonehasforgottentodosomethingwhichtheyshouldhavedone.疏忽例：Williamwasangeredandembarrassedbyhisoversight.威廉對自己的疏忽感到惱火和尷尬。2.ADJAnoversightcommitteeorboardisresponsibleformakingsurethataprocessorsystemworksefficientlyandcorrectly.監督的

例：Thebillcreatesanoversightboardwiththeauthoritytoinvestigateandpunishaccountingfirms.該法案創建了一個有權調查并處罰會計師事務所的監督委員會。Words&Expressionsimpingevi.撞擊；侵犯vt.撞擊例：Itmaynotcomeasasurprisetoparents,buthavingchildrenreallydoesimpingeonmaritalbliss.它的到來對父母不再是個驚喜，孩子的到來真的會影響婚姻的質量。Words&ExpressionsoddsN-PLURALYourefertohowlikelysomethingistohappenastheoddsthatitwillhappen.可能性例：Whataretheoddsoffindingaparkingspacerightoutsidethedoor?就在門外找到一個停車位的可能性有多大？Words&ExpressionssimultaneouslyADV同時地例：Thetwogunsfiredalmostsimultaneously.兩支槍幾乎同時開火。

Words&ExpressionsaccidentallyADV意外地例：Apolicemanaccidentallykilledhistwobestfriendswithasinglebullet.一位警察意外地用一顆子彈殺死了他的兩個最好的朋友。

Words&Expressionsreconfirmvt.再確認；再證實例：Iwanttoreconfirmmyreservation.我要再確定我的預約。

Words&ExpressionsconflictN-VARAconflictisaseriousdifferencebetweentwoormorebeliefs,ideas,orinterests.Iftwobeliefs,ideas,orinterestsareinconflict,theyareverydifferent.(信念、觀點、利益之間的)沖突例：Thereisaconflictbetweenwhattheyaredoingandwhatyouwant.他們在做的和你想要的之間存在沖突。

Words&ExpressionsconsciousADJIfyouareconsciousofsomething,younoticeitorrealizethatitishappening.意識到的[v-linkADJ]例：ShewasveryconsciousofMaxstudyingher.她十分清楚馬克斯在仔細端詳著她。

Words&Expressionspro