第一篇PARTONEYouaregoingtospendholidaysinHawaiiinJune.Suddenlyyoureceivedaletterfromanimportantcustomer,Mr.EltonDeland,whowillarriveon25thJuneanddiscusstheclaim.YouhavetodelaythetriptillJuly.WriteashortmessagetoMs.AnneFolster,yoursecretary:explainwhyyoupostponeyourtripmentionthedatewhenMr.EltonDelandwillarriveaskhertoarrangeyourmeeting.Write30-40wordsonyourAnswerSheet.PARTTWODearMrs.DeanWewouldDearMrs.DeanWewouldbegratefulifyoucouldgiveusinformationabouttwoofyourcleaningproducts,SuperFloorCleanerandGeneralCleaner.Wewouldliketoknowthediscountyoucanofferifwebuy30litersofeachproduct.Wewouldalsoliketoknowwhenyoucoulddeliverthesequantities;thiswouldideallybefore18thOctober.Yourssincerely,H.WongWritealettertoMsthankingherforherinquirytellingheraboutyourdiscountconfirmingthatyouwilldeliverbytherequireddateaskinghertophoneifshewouldlikefurtherdetails.Write60-80words.Youhavetoorganizeanurgentmeetingat9a.m.tomorrowwithallthestafffromyourdepartment.Writeanemailtothestaff:sayingwhenthemeetingwillbeheldtellingthemwherethemeetingwillbeheldexplainingwhatthemeetingwillbeabout.Writeabout30-40wordsonyourAnswerSheet.PARTTWOReadthisnoteyouhavereceivedfromyourboss.WriteanemailtoMsBrown:thankingherfortheinvitationtoHeadOfficetellingherhowmanypeopleareplanningtogosayingwhichdepartmentspeoplewouldliketoseeaskingaboutthetimeofthevisit.Write60-80words.Donotincludeanypostaladdresses.YouworkforacompanywhichisgoingtobuyasetofequipmentfromChina.Youareaskedtotranslatealotofspecificationsandinstructionswithinfourmonths,whichisimpossible.Thereforeyoudecidetoadvertisefortwoexperiencedtranslatorsassoonaspossible.WriteashortnotetoMr.MaxRemington,thePublicRelation'smanager:askingforanadvertisementfortwotranslatorsexplainthereasonmentionyoururgency.Write30-40wordsonyourAnswerSheet.PARTTWOReadthisprogramforavisityouwentonlastweek.9a.m.9a.m.ProgramMeetingwithMr.Henry,ProductionManagerTourofmainfactory10a.m.----------Production----------Quality----------Deliverysystem12:30p.m. LunchWriteashortlettertoHenry:thankinghimforthetoursayingwhyitwasinterestingaskingforanothercopyofhiscatalogueinvitinghimtovisityourcompanyon8thJune.Write60-80words.Thestaffinyourofficedecidedtospendholidaystogetherthisyear.WhilereadingthenewsyouareattractedbytheadvertisementoftheGrandPalazzoHotelinItaly.AsnooneinyourofficehaseverbeentoItaly,youwantyoursecretarytocontactthehotelthroughtelephone.WriteashortmessagetoMs.EmilyMalan,yoursecretary:suggestthevisittoItalygivethehoteltelephonenumbertoheraskhertocontactwiththathotel.Write30-40wordsonyourAnswerSheet.PARTTWOReadingthismessagefromyoursecretary.TelephonemessageTelephonemessageMr.Johnsoncalled—ourquotationreceived,butthepriceistoohigh.Askedustoreduceby5%.IcontactedourSalesDeptandwasinformedcostofrawmaterialsisrising.Oursislowestprice.Also,ourqualityisbetterandordersarecoming.Impossibletoreduce.WritealettertoJohnson:tellinghimyoucannotreduceyourpricesayingwhyyoucannotreduceyourpricepersuadinghimtoreconsideryourpriceaskingforanearlyWrite60-80words.Youhavereceivedafaxfromacustomerwhointhefaxcomplainedthathehadreceived100greencolorbicyclesinsteadof50greenand50bluecolorbicycles.Inordertosolvetheproblemandfindoutthefacts,youwriteashortnotetothewarehouse.WriteashortnotetoMr.RandySimon,whoisinchargeofdeliveringgoodsfromwarehouse:tellhimabouttheclaimmentionthedateofdeliveryaskfortheduplicateinvoice.Write30-40words.PARTTWOReadthefollowingletter.DearMr.DingDearMr.DingMr.JohnGeneralbeinChangchunfromJune2to7andwouldliketocomeandseeJune3at2.00p.m.abouttheopeningofasampleroomthere.Pleaseletusknowifthetimeisconvenientforyou.Ifnot，whattimeyouwouldsuggest.Yoursfaithfully，TimForestYouareth