1、-. z.咖啡廳效勞用語接訂位：Good morning / afternoon / evening. This is coffee shop.(* speaking). May I help you您好，咖啡廳，請問有什么可以幫助嗎？2. May I have you name, please Under what name is this booking made,please請問您貴姓？/請問您以什么名義訂位？3Would you please spell it for me Spelling, please請問您的名字怎樣拼寫？4For how many people, please

2、/ How many people will be in your party, please請問多少人？5. For what time and what date, Mr. Smith史密斯先生，請問哪一天和幾點鐘來用餐呢？6. Would you like the smoking area or Non Smoking area請問您喜歡吸煙區還是非吸煙區？7. Any more request還有什么要求嗎？8. Yes, we will arrange a table by the window for you. / Im sorry, we can not guarantee th

3、at we can offer you a table by the window, because there have been many reservations today. But well do our best for you.好的，我們會為您安排一*靠江邊的桌子。/ 對不起，我們不能保證一定可以給您一*靠江邊的桌子，因為，今天有很多訂位，不過，我們會盡力為您安排的。May I have your room number or telephone number, please (So that we can contact you easily.)請問您的房間或聯系是多少？(這樣

4、我們可以方便聯系您)10. Mr. Smith, May I repeat it A table for two and non smoking area, at 7:30 this evening forMr./Ms smith, your telephone number is. Is that right我重復一下：史密斯先生，兩位，今晚七點半來，非吸煙區，聯系是對嗎？11.Thank you, Mr.Smith, usually, the table will be kept / hold for 15 minutes. We look forward to seeing you on

5、 time. Good-bye.謝謝，史密斯先生，餐廳的訂位將會保存15分鐘，我們將恭候您的到來，再見。二客人抵達餐廳，帶位：1. Good morning / afternoon / evening. Wele to coffee shop.您好，歡送光臨。Have you made a reservation請問您訂位了嗎？Yes, Mr. Smith. We have arranged a table (by the window) for you. 史密斯先生，我們已經為您安排了座位。How many people in your party, sir / A table for ho

6、w many, sir先生，請問幾位？Would you mind waiting for a while The table was occupied, and werecleaning the table now, but I assure well take your seat as soon as its cleaned.請稍等一會，那*臺的客人剛離開，我們正在收拾，我保證，一旦收拾好，馬上讓您入座。Im sorry, sir. Our restaurant is full now. Would you mind waiting for a moment Well arrange a

7、table for you as soon as possible. please have a seat here.先生，很抱歉，我們餐廳現已滿座，請您稍等片刻，一有空臺，我們馬上為您安排。7. Im sorry. Our restaurant is full now. Would you please wait for a moment, or maybe I suggest you another restaurant. It is also very good.對不起，我們餐廳已經滿座，能否請您稍等一下，或者我向您推薦另一個餐廳，那里也很好。8This way please.Be ca

8、reful of the steps. 這邊請，請小心臺階。9. Would you like the smoking area or Non Smoking area請問您喜歡吸煙區還是非吸煙區？10. May I have you name, please請問怎樣稱呼呢？11早餐Do you have breakfast coupon / ticket 請問您是否有餐券呢？May I have your room number, please 請問您的房間是多少？May I have a look at your hotel passport / room card, please 能讓我

9、看一下您的房卡嗎？ I just want to know if your breakfast is included. 我只是想看一下您是否享有免費早餐。12. How about this table / Is this table all rightMr. Smith.史密斯先生，請問這*臺好嗎？13. Mr. Smith, Take / have a seat, Please.史密斯先生，請坐！14. Here is your napkin. 這是您的餐巾。15. 有BB的客人時：Do you need a high-chair for your baby 請問是否需要BB椅呢？16.

10、 Would you like to have a la carte or buffet請問你喜歡散點還是自助餐呢？17. Here is our menu and drink list. Mr. Smith.史密斯先生，這是酒水牌和酒水牌。18. Mr. Smith.We have prepare the delicious lunch / dinner buffet for you. Please feel free to take it. / help yourself to it. I hope youll enjoy it.史密斯先生，我們為您準備好了豐富的自助餐，請您到自助餐臺隨意

11、選取食品，請慢用指示動作。 三效勞：1. Good morning / afternoon / evening, sir / madam.您好，先生 / 太太。2May I put this cover on your coat / bag請問可以為您套上衣服 / 袋子嗎？3Would you like coffee or tea, please早餐請問您喜歡咖啡還是茶呢？Mr. Smith.Would you like something to drinking before your lunch / dinnerHow about？ 史密斯先生，請問您餐前需要一杯飲料嗎？來杯好嗎？5. B

12、y the way. Would you mind paying e*tra for the drink先生，飲料是不包括在自助餐之內的，請問是否介意額外收費呢？6. For the buffet guests, just plus 20 yuan e*tra, you can enjoy the fresh juice, drought beer and soft drink buffet. 現在但凡用午、晚自助餐的客人，每位另加20元，可以有鮮榨果汁、生啤、汽水任飲。Our fresh fruit juice are freshly squeezed and without e*tra s

13、ugar in it.我們的鮮榨果汁是新鮮榨的, 不另加糖。Would you like to try our house (red /white) wine It reaches to the AOC level and is produced in Bordeau*, France. Its quite good to go with your dish.想不想試下我們的賓館特選葡萄酒呢 它到達AOC級, 產于法國波爾多區，很受客人歡送。用來配您的菜最好了。9. Would you like a full bottle of or half bottle請問您喜歡大瓶裝還是半瓶裝的？10.

14、 Sorry, this wine is only sold by bottle. Would you like to try our House Wine It can be sold by glass.對不起，這種葡萄酒只按瓶賣，或者試一下我們的賓館特選葡萄酒吧，它可以按杯賣。11. Im sorry. Our is not available now. May I suggest you instead It is also very nice.對不起，我們的賣完了，或者要不要嘗一下？也挺不錯的。12. Here is your . , Mr. Smith。 Enjoy your dri

15、nk.史密斯先生，這是你點的.,請慢用。13. Good evening! Mr. Smith. May I take your order / are you ready to order now 史密斯先生，請問可以為您點菜嗎？早餐：May I suggest the chinese breakfast to you It includes one bolw of congee, chinese dian *in and chinese tea. It will take about 15 minutes.我可以介紹中式套餐給您嗎？它包括一碗粥，一份中式點心和茶，大約需要15分鐘。Yes,

16、 Mr. Smith, An American breakfast. What kind of juice would you like We have orange juice, apple juice, pineapple juice, tomato juice, and grapefruit juice. Which one would you prefer好的，史密斯先生，您點一份美式早餐，我們有橙汁、菠蘿汁、番茄汁和西柚汁，請問您要哪一種果汁？What kind of cereal would you like We have corn flake, rice crisps, all

17、 bran, shredded wheat. Which one would you prefer請問您喜歡哪一種谷物類呢？我們有玉米片、脆米粒、麥絲卷和麥夫條，您選擇哪一款呢？How would you like your egg Fried egg, scrambled egg, poached egg or boiledegg請問您的雞蛋要怎樣做呢？要煎蛋、炒蛋、波蛋還是蛋呢？E. How would you like your boiled egg請問您的蛋要幾分鐘呢？FWith ham, bacon or sausage / Would you like ham, bacon or

18、sausage to go with your egg請問您的雞蛋要配煙肉、香腸還是火腿呢？G. What kind of bread would you like We have brioches, croissant, danish pastries, whole wheat bread and toast. Which one would you prefer我們有蛋奶包、牛角包、丹麥包、全麥包和多士，請問您要哪種面包呢？H. Would you like your bread served now or e with your egg請問您的面包是現在上還是和雞蛋一起上呢？15. 午、

19、晚餐：AThe soup of today is . would you like to have a try it 今天的例湯是.請問要一份嗎？B. Would you like a . salad first Its made with . It is very good.請問先要一份.沙拉，好嗎？它里面有.，挺不錯的。C. We have . dressing. What kind of dressing would you like我們有.沙拉汁，請問您喜歡配哪一種？DMay I remend the steak . to you We have really good beef he

20、re. 我可以介紹.牛扒嗎？我們這里的牛肉很好。E. How would you like your steak (Medium or medium well) 請問您的牛肉要幾成熟？(五成還是七成？)F. What kind of sauce would you like to go with your steak We have. 請問您要什么汁配您的牛扒？我們有.GWe have cream potatoes, baked potatoes and French fries. What potatoes would you like for your meat 我們有忌廉薯、局薯、炸薯條

21、，請問您喜歡哪一種？HThank you! Mr. Smith.Your have ordered . Is that all right 謝謝，史密斯先生，您點了，對嗎？You have ordered two appetizers / main dishes. Would you likethem served together orone after another您點了兩道頭盤 / 主菜，請問需要一起上，還是分開上？JWould you like your main dish served with their salad together or after the salad 請問您

22、的主菜是跟他們的沙拉一起上還是在沙拉后上？KIt will take some time for this dish. Could you wait a little bit longer or may be order a salad first請問是否介意等呢？或者您先要份沙拉，好嗎？LWould you like some dessert after your main dish 請問您要一些餐后甜品嗎？MIm afraid it is not on our menu. But Ill ask about my chef if it is available. Please wait a

23、 moment.這道菜餐牌上沒有，請稍等一會兒，但我可以問一下廚師能否為您制作。NI m sorry, That dish is mot available now . May I suggest you to try our.對不起，我們不能提供那道菜，我可以建議.給您嗎？O. How is your meal and our service Would you please give us some suggestions請問您覺得您的菜和我們的效勞怎么樣？能否提些建議給我們呢？P. May I take it away請問這碟子可以撤走嗎？Q. Would you like some m

24、ore wine / Would you like another .請問要加點酒嗎？/ 請問再要一杯.嗎？RWould you like some dessert 請問要些餐后甜品嗎？SWould you like a cup of coffee or tea We have. coffee,. Which one would you like請問要一杯咖啡或茶，好嗎？我們有.咖啡，請問您喜歡哪一種？四結帳：1Mr. Smith. Here is your bill. Totally is. yuan, thank you.先生，這是你的帳單，多謝.元。2Thank you so mush.

25、 Wait a minute please. Ill be back with your change and receipt.謝謝，共.元，請稍等，我馬上把零錢送來。3Here is your change and receipt. Thank you.這是您的找零和收據，謝謝。4Please sign your name and room number on your bill.請簽上*和房號。5Could you please write your name in block letters here請在這里用正楷寫上您的*，好嗎？6Could you show me your hote

26、l passport / room card Thank you!能讓我看一下您的房卡嗎？謝謝！7The e*change rate of US dollars is .今天美金的兌換率是。五送客：Thank you for ing. We all look forward to serving you again. Good- bye. 謝謝您的光臨，我們期待能再為您效勞，再見。2Good- bye. Have a nice day.謝謝，再見。3Thank you. Hope to see you again.謝謝，希望您能再次光臨。4Please remember to have all

27、 your belonging with you. Good- bye. 請帶齊您的物品，再見。5. Thank you for ing. Please e again.多謝，歡送下次再來。6. Thank you. Good-bye, and have a nice trip.謝謝，再見，祝您旅途愉快。六其他：According to our hotels regulations. People in slippers, vests or shorts are not allowed to enter the restaurant. Thank you for your cooperatio

28、n.根據我們酒店規定，穿拖鞋、背心、短褲者不可進入餐館，謝謝合作。2Im sorry, the tables by the river are full now. Would you like to sit here first Ill change the table for you as soon as there is one by the river available.對不起，靠江邊的桌子都坐滿了，或者您先坐在這里好嗎？一但江邊有空位，我會立刻為您安排。3Im sorry, sir. That table is booked / reserved. Would you like to

29、 sit here You can also enjoy the good view.對不起，先生，那*臺已經有客人預訂了，坐這里好嗎？您同樣可以欣賞到美麗的江景。4Do you mind sitting in the sunshine？您是否介意坐在陽光下5The price of our buffet is 228 yuan, plus a fifteen- percent15%surcharge per person.我們自助餐價格是每位228元, 另加15%的效勞費。6The service hour of our restaurant is 6:00AM to 12:00AM.我們餐

30、館營業時間是從早上6點到零晨。7Well give a 50 percent discount for children under 1.4 (one point four) meters. / we will give half price for children under 1.4 meters. 1.4米以下的兒童可獲五折優惠。/ 1.4米以下的兒童收費半價。8. Our manager will sign this childs bill specially for you this time. According to our hotel policy. Half price sh

31、ould be charged to children under 1.4 meters.這次我們特別給你們一個優惠，經理簽免了這小孩的餐費，按規定，1.4米以下的小童用自助餐是要收半價的。9I am sorry, sir. According to our hotels regulation, we dont accept that the guests bring their own drinks. The same kinds of drinks are available in our restaurant. Would you like to try對不起，先生，根據我們賓館的規定，

32、我們不承受客人自帶的酒水的。我們餐廳有同款的酒水提供，請問您是否需要點用呢？10E*cuse me. Theres alcohol in this drink. So it is not suitable for children. How about try a non-alcohol mocktail, like fruit punch or orange squash I think your child will like it.對不起, 特飲里有酒精, 或許不適合兒童，或者試一下健怡雞尾酒，像果汁賓治或橙什飲？我想您的孩子會喜歡的11Would you like a cocktail

33、 Martini or Martini Vermouth 請問您喜歡馬天尼雞尾酒還是馬天尼威末？ a. (Vermouth) Dry or sweet干馬天尼還是甜馬天尼？On the rocks or straight up凈飲還是加冰？ b. (Cocktail) Gin Martini or Vodka Martini 請問您喜歡氈酒馬天尼還是伏特加馬天尼？Dry or sweet 干馬天尼還是甜馬天尼？On the rocks or straight up 凈飲還是加冰？12Escargots is one of the most weled dishes in our buffet.

34、 局蝸牛是我們自助餐最受歡送的菜式之一。13. Sir, so totally you have 4 adults and 3 children (1 child) for the buffet. Isthat right先生，您們總共有4個大人3個1個小孩用自助餐，對嗎？14. Would you like to pay together or separately您是想一齊結帳還是分開結帳？/ 請問您們是一齊結帳還是分單呢？15. Could you please tell me how to separate the check您能告訴我們您的帳單怎樣分嗎？16. You may eit

35、her pay in cash、with credit card、cheque or charge to your room.您可以用現金、信用卡、支票方式付款或入房帳。17. E*cuse me. Our buffet will finish in fifteen minutes. If You (would) like more food, would you please take it soon 對不起，自助餐還有十五分鐘就要收餐了，如果您還想要點什么的話，請先取食品，再慢用。18. E*presso and cappuccino are included in buffet.特濃咖啡

36、和意大利鮮忌廉咖啡是包括在自助餐內的。19. Would you like some parmesan cheese to go with your您的-是否要跟芝士粉呢20. We have various kinds of cakes. Would you like to try我們有有各種各樣的蛋糕，要試一下嗎？21. Would you like to try our delicious cakes要試一下我們的精巧蛋糕嗎？22. E*cuse me, sir. Here is the No Smoking Area. If you wish to smoke. How about c

37、hange to anther table .對不起，先生，這里是禁煙區，如果您確實想抽煙的話，可否讓我幫你換*臺嗎？23. It is no good to feed the fish with bread / food.用面包 / 食物喂魚不好。24. It is dangerous running here and there boy /girl/ dear. Where are you parents. Let me take you back.到處跑是很危險的，孩子，您的父母在哪里，讓我帶你回去。25. Would you please take care of your child

38、 / children, madam/sir It isdangerous to leave him/her alone.能否請您看好您的孩子，如果讓他單獨一人很危險。26. Go straight ahead, out of the door. Youll see the Rest Room on your right hand side.請向前直走，出門，您就會看到洗手間在右手邊。27. Im sorry. Newspapers cant be taken out of the restaurant. You can buy one in our hotels book store.對不起，我們的報紙只供給在餐廳里閱讀，您在賓館書店里可以買到。28. Sorry, we dont have any map here. But you can get it in our hotels Book Store.對不起，我們這里沒有地圖，但是在賓館書店可以買到。29. Im sorry. I cant catch your meaning. Should I get the captain/manager對不起，我聽不明白，我可否讓班長/經理來幫您忙呢？30. Im sorry to have kept