1、Module i: Siebel eBusiness Essentials Training Section 1: Introduction1Module ObjectivesThis module provides an introduction to the Training facilitiesSiebel eBusiness Essentials Training2Getting StartedCourse materialsStudent GuideAll slides presented during lectureLab BookHands-on lab exercises an

2、d solutionsSiebel Bookshelf CDContains Siebel technical publications (manuals) Name cards3Training Site Information BathroomsClass Duration and BreaksFire ExitsPhonesRefreshmentsQuestions? 4Course AudienceThis course is designed for Application DevelopersSystem Architects and Configurators Database

3、Administrators Systems Administrators5Introductions and ExpectationsWho are you?NameCompanyRoleWhat is your prior experience?Siebel applicationsRelational databaseProgrammingHow do you expect to benefit from this course?6Course ObjectivesIn this course, you will learn How to navigate the user interf

4、ace (UI) and manipulate Siebel dataAbout the Siebel architectureHow to install Siebel eBusiness softwareHow to configure the softwareHow to load data into the Siebel databaseHow to add business rules to your application How to deploy the application 7Course Methodology Subject matter will be deliver

5、ed via Lecture and slide presentations Software demonstrations Class discussionsHands-on labs Lab reviews8What is Siebel eBusiness? 9Siebel eBusinessSiebel eBusiness is an integrated suite of products that help manage customer relationships Siebel eFinance Siebel eInsurance Siebel eCommunications Si

6、ebel Industry Applications Siebel eAutomotive Siebel eEnergy Siebel ePharma Siebel ePublic Sector Siebel eConsumer Goods Siebel eApparel & Footwear Siebel eTechnology.COM Applications Siebel eSales Siebel eMarketing Siebel eService Siebel eChannel Siebel eBriefings Field Siebel Sales Siebel Field Se

7、rvice Siebel Configurator Siebel Phone Siebel Sales Handheld Channel Siebel eChannelMarketing Siebel Marketing Call Center Siebel Call Center Siebel Service Siebel Telesales10Multi-Channel SupportSiebel eBusiness allows prospects and customers to pick their communication channel and receive consiste

8、nt interactionsSiebel .COM ApplicationsSiebel Call CenterSiebel SalesSiebel Field ServiceSiebel eChannelSiebel MarketingBack Office WebPartnersTelephoneFieldProspects11A Unified DatabaseSiebel eBusiness uses a single database and integrates with the back office to ensure consistent customer interact

9、ionsBackOfficeChannel PartnersWeb & E-mailFieldCall CenterCustomer InformationDatabaseCustomer12Multi-platform SupportSiebel eBusiness supports a variety of clients, databases, and server platforms Intranet/Internet13Common Look and FeelSiebel eBusiness applications have a common structure and archi

10、tectureCommon feel UI navigation, data manipulation, querying, visibilityCommon lookScreens, views, appletsCommon tools for configuration and data loading QuestionsWhich Siebel applications will you use after this training? Which communication channels will your customers be using? 14Siebel Call Center15Training AgendaThe agenda for this course is as follows: FoundationsArchitecture &Installation Wrap UpBusiness Rule Automation Data LoadingConfigurationServerAdmin