1、精品文檔民航實用英語之值機柜臺民航實用英語之一一在值機柜臺UNITTHREEATTHECHECK-INCOUNTER第三單元在值機柜臺DIALOGUE11ATTHECHECK-INCOUNTER(1)S:hello,Sir.Pleaseshowmeyourticketandpassport.P:Certainly.Hereyouare.S:Haveyougotanybaggagetocheckin?P:Yes,justonesuitcase.S:Wouldyoupleaseputyourbaggageonthebelt.P:OK.S:Whatkindofseatdoyouprefer?P:Aw

2、indowseatisbetter.ThisisthefirsttimeformetocometoChina,youknow?AndthatismyspecialtriptoChinatowatchtheOlympicfootballmatches.Duringflight,Icanlookatthemountains,rivers,seas,lakes,oceans,andespeciallytheGreatWallfromtheaircraft.Thatwillbeawonderfulmemoryforme.S:Oh,Isee.Hereareyourboardingpassandbagga

3、gecheck.Yourseatistawindowseatinthenonsmokingsection.P:That'sgreat.Ihatesittinginthesmokingarea.Thankyouverymuch.S:It'mypleasure.Bye!對t11-在值機卞I臺(I)職員：您好！請出示護照和機票。旅客：當然可以。職員：您有行李托運嗎？旅客：有一個衣箱需要托運。職員：請您把行李放在傳送帶上。旅客：好的。職員：您喜歡什么樣的座位？旅客：最好是靠窗的座位。你知道這是我第一次到中國來，我是專程到中國來看奧運會足球比賽的。所以，我想在飛行途中，再觀看一下沿途的江

4、、河、湖、海、大洋特別是長城。對我來說，那將是一個美好的記憶。職員：好，我明白了。給您登機牌和行李牌。您的座位是在無煙區靠近窗口的座位。旅客：真是太好了。我不喜歡坐在吸煙區。謝謝你！職員：這是我應該做的。再見！DIALOGUE12ATTHECHECK-INCOUNTER(2)S:Goodmorning!WhatcanIdoforyou?P:Yes,IwouldliketocheckinforDalianbyCA953.S:WouldyoupleaseshowmeyourticketandIDcardplease?P:Ihaveanelectronicticket.S:Ok,pleaseshow

5、meyourIDcardplease.Hereweare,Ihavegotit.Yes,youhaveareservationforDalianbyCA953,sodoyouhaveanycheck-inbaggage?P:No,thankyou.S:Windowseatoraisleseat?P:Anaisleseat,please.S:OK,yourseatis11c.YourflightwillboardthroughGateNo.23th,pleasehavearestinthatwaitinghall.Andpayattentiontotheannouncements,please.

6、P:Iwill.Thankyou.S:Haveanicetrip.對t12-在值機卞g臺（II）職員：您好！旅客：我想辦理國航953航班去大連的手續。職員：請您出示機票和身份證。旅客：我買的是電子客票。職員：那么請您出示您的身份證，我找到您訂的國航953航班前往大連的紀錄了，請問您有托運行李嗎？旅客：沒有。職員：您喜歡靠窗口還是靠過道座位？旅客：靠過道座位。職員：您的座位是11c,您得航班將在23號登機口登機，請您在23號登機口休息候機弁請您注意聽廣播。旅客：我會的。謝謝！職員：希望您有一個愉快的旅途。DIALOGUE13ATTHECHECK-INCOUNTER3）S:Goodmorning,

7、pleaseshowmeyourpassportandplaneticket.P:Hereyouare.S:Thankyou.Doyouhaveanyspecialneedsorseatingrequests?P:Iwouldlikeaseatnexttotheaisleifpossible.S:Iwillarrangeitforyou.Doyouhaveanybaggagetocheck-in?P:Yes.Ihavetwopiecestocheck-in.S:Pleaseputthemonthescale.Isthereanythingfragileinside?P:No.S:ShallIc

8、heckedyourbagstoyourfinaldestination?P:Yes.S:Hereisyourboardingcardandbaggagetag.Pleaseproceedtothesecurityarea.Haveaniceflight.P:Thanks.對t13-在值機卞M臺（III）職員：早上好，請您出示您的護照和機票。旅客：給您。職員：謝謝，請問您有什么特殊要求或者是對座位有什么要求嗎？旅客：可以的話我想坐在靠近過道的位子上。職員：我會給您安排好的，請問您有托運的行李嗎？旅客：我有2件行李要托運。職員：請您把托運行李放在傳送帶上，行李里有易碎物品嗎？旅客：沒有。職員：請

9、問您的行李時直接托運的目的地。旅客：是的。職員：這是您的登機牌和行李牌，請您往里走去安檢處，祝您旅途愉快。旅客：謝謝！DIALOGUE14ATTHECHECK-INCOUNTER(4)P:Excuseme,miss.IwouldliketocheckinforFlightCA1345.S:Ok,showmeyouticketandIDcardplease.P:Ihavebookedanelectronicticketonthatflight.S:Then,justgivemeyourIDcardplease.P:Hereyouare.Ithankyoucanfindmyinformationo

10、nyourflightbyusingmyIDnumber.S:Yes.Oh,I'vegotit.ButIthinkIcan'tcheckinforyoureservaetioouseyostatussaidyourticketisbeingsuspended.P:Howcome!WhatshouldIdonow?S:Calmdown,please.AndIthankyoucancontacttheoriginalbookingoffice,maybetheycanhelpyou.P:Ok,Iwill.Seeyoulater.S:Seeyou.對t14-在值機卞g臺(IV)旅客：

11、你好，我想辦理國航1345航班的登機牌。職員：請出示您的機票和身份證。旅客：我訂的是電子客票。職員：那么請您出示一下您的身份證。旅客：給你。我想你可以用身份證號碼查到我的信息。職員：是的。我找到您得訂座信息了，我想我現在還不能幫您辦理乘機手續，因為您的訂座紀錄狀態顯示的是被掛起狀態。旅客：這怎么可能啊！那我該怎么辦呀？職員：您先別著急。我想您可以聯系原購票地點，沒準兒他們能幫您。旅客：好的。以會兒見。職員：再見。DIALOGUE15ATTHECHECK-INCOUNTER(5)S:Hello,mayIhelpyou?P:Hello,IwouldliketocheckinmyluggagetoL

12、ondon,please.S:Ok,haveyougonethroughalltheformalitiesofcustoms。P:Yes,Ihave.Whatisthefreebaggageallowanceforeachpassengertravelingonaninternationalflight?S:Accordingtotheregulations,oninternationalflights,thefreebaggageallowanceforeachpassengeris:firstclass,40kg;businessclass,30kg,economyclass,20kg.N

13、ofreebaggageallowanceisgrantedtoinfantspaying10%oftheadult-fee.P:That'smybaggage.Fourpiecesaltogether.re 50kgS:Pleaseputyourbaggageonthescaleonebyone,please.Well,theyaltogether,youboughtafirstclassseat,soyouhave10kgoverweight.P:HowmuchdoIhavetopayfortheexcessbaggage?S:Ican'tcalculateforyouhe

14、re.IamafraidyouhavetopayitattheCashieroverthere.Iwillkeepyourboardingpasshere,youcangetitwiththeoverweightreceipt,seeyoulaterthen.P:Ok,seeyou.對t15-在值機卞I臺(v)職員：您好！旅客：我想把我的行李托運到倫敦。職員：您得行李辦過海關了嗎？旅客：是的。請問國際航班每位旅客的免費交運行李額是多少？職員：根據規定，國際航班每位旅客的免費交運行李額為：頭等艙旅客可以免費托運40公斤，公務艙旅客可以免費托運30公斤，經濟艙旅客可以免費托運20公斤。而按成人票價

15、的10%寸費的嬰兒則沒有免費行李額。旅客：這是我的行李，總共4件。職員：請您把托運的行李一件一件的放到傳送帶上。您的行李總重是50公斤，您買的是頭等艙，您的行李超重10公斤。旅客：我應該交多少錢？職員：我現在不能給您計算。您得去那邊的收款臺去交款。您的登機牌在我這里，請您憑繳費憑證領取。那么咱們待會兒見。旅客：好的，再見。DIALOGUE16ATTHECHECK-INCOUNTER6）S:Mr.li,I'msorrytoinformyouthatduetoachangeofaircraftonyourflighttoday,we'llnotbeabletoofferaseatinthefirstclasscabin.Insteadwewillofferyouaeconomyclassseatintheforwardse