1、常用場景對話英語常用場景對話英語前廳部前廳部u目錄目錄n酒店常用場景對話英語n前廳部常用場景英語預定(Reservation)定金/押金(Deposit)推薦其他房間(Recommend other rooms)登記入住(Check in)問詢(Information)查詢(Check)行李服務(Bell Service)向賓客有禮貌的介紹自己（Self-introducing）引領客人進房間(Guiding the guests to their room)介紹客房設施(Introduceroomfacility) 失物招領(Lost & Found)滿足客人合理需求服務(Conte

2、ntguestrequirement )征求客人意見的服務(Service of soliciting opinions from guests)為客人提供咨詢、解答疑難(Affording consultation & answering question )緊急服務（如客人生病）(Emergency service , eg . guest is ill .)n酒店常用場景對話英語（Sentences）10、您稍等一下好嗎？（打電話時）Could you hold a moment please?11、對不起，她還沒講完，您繼續等嗎？（打電話時）Im sorry, shes sti

3、ll tied up, and do you want to continue to hold?12、它離這不遠。Its not far from here.13、請把這張地址卡交給出租車司機， 他會送您到那里的。Please give the address card to the taxi driver and hell take you there.14、您對我們的服務有什么意見？What do you think of our service? 15、謝謝您告訴我們，我馬上處理這件事。Thank you for telling us about it. Ill look into th

4、e matter right away.1.感謝您的諒解Thank you for your kind understanding2.謝謝您給了我們這些信息Thank you for the information youve given us.3.抱歉，我們給您添了許多麻煩Were sorry to have caused you so much trouble. 4.我們的工作還做得很不夠。Theres a lot to improve in our work.5.請多提寶貴意見。Any comments and suggestions are most welcome.6.有什么能為您效

5、勞的嗎？Is there anything I can do for you?7.讓我來幫您。Let me give you a hand.8.讓我來告訴您。Let me tell you about it.9.請再說一遍好嗎？Can I beg your parten?n前廳部常用場景英語（Sentences）預定(Reservation)7、公司未跟我店簽約，這是我們能提供的最低折扣。If the company has not any contract us, this is the best available rate we can offer. 8、您打算住多久？How many

6、nights will you stay with us?9、您是否需要湖景房？Would you like a room with lake view?10、19樓、20樓的房間是無煙房。19th and 20th floors are no-smoking.1、請稍等一下，讓我檢查一下最近的訂房情況。Wait a moment, please. Let me check the recent reservations.2、請稍等，我查一下是否有空房。Just a moment, please, let me check if there is a room available.3、我們明天

7、有單人房。Yes, we do have a single room for tomorrow.4、很抱歉，單人房全部預定出去了。雙人房可以嗎？I sorry, were fully booked for single rooms. Would you like to have a double room instead?5、抱歉，但那天，酒店客滿。I sorry, the hotel already fully booked on that date.6、一間房每晚是100元，包含早餐。The room rate is RMB100 per night, included breakfast

8、.n前廳部常用場景英語（Sentences）11、請問您貴姓？電話號碼是？請問您朋友的名字？Could you give me your name and telephone number, please? / Could you tell me your friends name?12、怎么拼寫？How can I spell it?13、能告訴我您的航班號嗎？Could you tell me the flight number, please? 14、請通知您的朋友在明晚6點前登記住店。Please let your friend know the check in time befor

9、e 6pm tomorrow evening.15、詳情，請與銷售部聯絡，電話是XX。For further information, please call the Sales & Marketing Dept. The extension is XX.16、我們為您做好記錄，請您在到來的前一天打電話、發傳真或電子郵件通知我們確認一下具體時間。We have taken note (notice) of that. Please confirm the specific date by telephone, fax or email the day before your arriv

10、al.17、先生，謝謝您的電話。希望早日見到您。Thank you for calling, Mr.XXX. Good-bye. We are looking forward to have you with us soon.預定(Reservation)n前廳部常用場景英語（Sentences）定金/押金(Deposit)1、請問您的押金怎么交，是現金還是刷卡？Can I know how do you pay for your deposit, credit card or cash?2、如果您的費用由公司幫您付，能否請他們預交押金？Could you ask your company t

11、o pay the deposit to us ahead of your arrival, if they will cover your expenses?3、請問哪位買單?Who will pay the bill?4、服務費不打折。There is not any discount for service charge.5、公司付所有的費用嗎？Is the company going to cover all the expenses?n前廳部常用場景英語（Sentences）推薦其他房間(Recommend other rooms)、對不起先生，雙人房滿了，套間怎么樣？Sorry,

12、sir .All double rooms are booked .Why not have a suite?、對不起，所有的客房都客滿了。Sorry, all our rooms are fully booked.、很抱歉，大部分房間都客滿了，現在只有套房。套房包括客廳、臥室和浴室，房間是元，是否愿意體驗一下套房？Sorry, most of the rooms are occupied .Now, we only have some suites .A suite includes a living-room, a bed-room, and a bathroom. The rate is

13、Yuan .Would you like to have a suite?、今天晚上您先住一間雙人房好嗎？我們明天將會為您準備大床房間。Would you please take a double room for tonight? We will prepare the king size room tomorrow.、對不起，因為大多數房間都客滿了，我們只能給您兩間不同樓層的房間，可以嗎？Sorry, since most of the rooms are occupied at the moment, would you mind us arrange two rooms on the

14、different floor?6、一位客人下午3點離店，如果您不介意多等候，我們將為您安排那間單人房。Would you mind waiting to 3pm for the single room, due to one room will check out at that time.n前廳部常用場景英語（Sentences）登記入住(Check in)1、我想辦理入住。Id like to check in.2、您有預定嗎？Do you have reservation?3、請告訴我您的姓名好嗎？May I know your name?4、您是優悅會的會員嗎？Are you mem

15、ber of IHG Club Rewards? 5、您能出示會員卡嗎？Would you please show me your member Card?6、您需要哪種房？What kind of room would you like?7、我們有單人間，您需要哪種？We have single room, which would you like?8、房價是每晚元。The room rate is. yuan per night.9、房價有折扣嗎？Is there any discount of the room rate?10、優悅會可以免費使用網絡IHG Club Rewards ca

16、n free use the internet.11、您想住幾天？How long will you stay with us?n前廳部常用場景英語（Sentences）12、大約.天。About. nights. 13、您是需要無煙房嗎？Would you like non-smoking room?14、請出示您的護照。Could you please show me your passport?15、您能簽個名嗎？Would you please sign your name ?16、我可以刷您的信用卡嗎？ May I have your credit card?17、請您預交.元押金。

17、Can I get deposit .RMB.18、您希望在酒店用早餐嗎？Would you like breakfast in hotel?19、酒店提供自助餐，每位150元。We have buffet breakfast, 150 yuan per person.20、這是您的房間鑰匙。Heres your room key.21、您的房間在XX樓Your room is on the XX floor.登記入住(Check in)n前廳部常用場景英語（Sentences）問詢(Information)1、根據房態，最遲可至下午點退房。Late check-out is until -p

18、.m. subject to availability.2、前臺收銀處和房間內均有提供保險箱，您可以將貴重物品寄存在保險箱內，以免丟失。A safe box is offered both in the front cashiers counter and your room .You can deposit your Valuables are there.3、房費由接待單位付，請問怎樣支付您的雜費押金。The room charge will be paid by your reception unit, how would you like to pay the incidental d

19、eposit?4、商務中心提供有傳真和英特網服務，營業時間是.We have fax and internet service in our hotel business center. The operation time is from ton前廳部常用場景英語（Sentences）查詢(Check)1、請問，他的名字怎么拼寫呢? How can I spell his name？2、我可以知道他的國籍嗎? May I know his/her nationality ？3、這個團是從哪里來的? Where does this group come from ？4、對不起，你要查詢的客人尚

20、未入住，但他預訂房間，如你有事請留言，我們將代為轉告。Sorry，the gentleman /woman you are looking for is not check in yet. Would you like to leave a message? We will let him know upon his check in.5、我一定會將留言轉交給鄧先生的。Ill make sure Mr. Deng get the message.6、可以知道你的名字嗎? 我會通知他你來了。May I know your name ？Ill make a call and tell him yo

21、u are here.7、讓你久等了，李先生說他一會兒就下來，女士，你可以在沙發上稍坐一下。Thank you for your waiting ，Mr. Lee said he would be here in few minutes .Would you like to have seat in the sofa madam？8、我會做記錄的。我們有收到（郵件/物品等），會馬上通知你。Ill make a note of it. Well call you as soon as we get it，madam.9、別著急，先生。一有收到，我們會馬上通知你。Dont worry ，sir .

22、Youll be informed as soon as it arrives.n前廳部常用場景英語(Sentences)行李服務(Bell Service)1、這是你第一次住在我們酒店嗎?Is it your first time to stay in our hotel ？2、你可以把箱子放在前臺.You may leave your suitcases in the Front Desk .3、別擔心，你的行李很快就會送上的。Dont worry, your luggage will be sent up soon.4、我們乘電梯上去吧，這邊請。Lets go up by the lif

23、t, this way please. 5、先生您先請。我乘另一部電梯馬上將行李送上去。You first, please. Ill send the luggage up by another lift.6、這間房間寬敞舒適，您一定能休息好。/ 我相信您會喜歡它的.This room is spacious and cozy. Im sure you will have a good rest. / Im sure you will like Your room.7、如果您要退房，請打電話”0”，我們會馬上幫您運送行李的。When you check out, please call num

24、ber “0” and well help you with your luggage immediately.8、一共有幾件行李？How many pieces of your luggage do you have?9、是您全部的行李嗎？Is this all your luggage?10、您要寄存行禮嗎？Would you like to leave luggage? n前廳部常用場景英語（Sentences）11、請問您什么時候來取呢，過一會兒還是幾天后？When will you get them back, a few minutes later or in several da

25、ys?12、您可以拿著行李牌到禮賓部提取您的行李。You may pick up your luggage with your luggage tag to the concierge.13、食品、易燃品、貴重物品和易碎品都不給予保管。 We dont accept food, combustibles, valuables and fragile objects. 14、請把雨傘放在雨傘架上。Let me help you to put your umbrella on the rack.15、請把雨傘放在袋子里。Let me help you to put your umbrella in

26、 the bag.16、您需要出租車嗎？Would you like to get a Taxi? 17、請確認，這是你的全部行李嗎？Would you please confirm your luggage?18、這里到機場要多長時間？How long dose it take to the airport from here?19、到達機場需1小時。It takes one hour to the airport.20、請稍等，計程車馬上就到。Wait a minute please. The taxi will come here right away. 21、從飯店到機場的單程車費是1

27、00元。The rate for one way form the hotel to the airport will cost you RMB100.22、請稍等，我去拿一部行李車來。 One moment please. I will get a trolley.行李服務(Bell Service)n前廳部常用場景英語（Sentences）向賓客有禮貌的介紹自己（Self-introducing）1、歡迎來到梅江南皇冠假日酒店，我是XXX, 賓客服務接待員Welcome to Crowne Plaza Meijiangnan Hotel, Im XXX Guest Service Agen

28、t.2、如果有什么需要我幫忙的，請盡管告訴我。Just let me know if there is anything I can do for you./If you need any help please contact me directly.3.您好，梅江南皇冠假日酒店，有什么可以幫到您的 Good Morning/afternoon/evening, Crowne Plaza Tianjin Meijiangnan Hotel, how may I assist you?4.我是XXX，有什么可以幫到您的？This is XXX, may I help you?n前廳部常用場景英

29、語（Sentences）引領客人進房間(Guiding the guests to their room)1、先生，可以知道一下您的房間號碼？May I know your room number, Sir?Could you tell me your room number please, Sir?2、先生，我可以領您到房間嗎？May I show you to your room, Sir?3、請這邊走。This way, please.4、這是您的房間，請進！Here it is, sir. /Here you are, sir. /This is your room, please.

30、(Go in /this way, please)5、您覺得這個房間怎么樣？How do you like this room?6.祝您入住愉快 Enjoy staying here.n前廳部常用場景英語（Sentences）介紹客房設施(Introduceroomfacility) 1、這是飯店的服務指南，幫助您了解飯店服務和設施。Heres our hotels Service directory.2、浴室有電吹風。Theres a hair dryer in the bathroom.3、這兒有兩個電動剃須刀用的插座供您選擇，一個是220伏，另一個是110伏。Therere two so

31、ckets for the electric shaver for you to choose, one is 220 volt, and the other is 110 volt. 4、這是房間小冰箱價目單。Here is the Mini Bars menu.5. 房間電話可以撥打房間之間和外線，如果您需要撥打外線，請在電話號碼前加撥9。Telephone in the room can contact room to room or dial exterior line, if you need dial outside(long-distance) call, only dial N

32、o.9 first.n前廳部常用場景英語（Sentences）失物招領(Lost & Found)Q:先生，您能告訴我丟了什么東西嗎？A:丟了一個錢包，可是沒找到。錢包里有什么？有港幣和美元和一條金項鏈。Q:Could you tell me what have you lost, Sir? A:A wallet, I looked for it, but I couldnt find it. Whats in the wallet, please? / There are HK dollars, US dollars and a gold necklace in the wallet

33、.n前廳部常用場景英語（Sentences）滿足客人合理需求服務(Contentguestrequirement )1、您能給我一些信封和信紙嗎？Would you please give me some envelopes and writing paper?2、衛生間的香皂用完了，請給我再添一塊新的好嗎？/請稍等，我馬上把香皂送到您的房間。The soap in the toilet is used up. Can you please give me a new one? Ill send it/ them up to your room right away.3、您能幫我聯系“的士”嗎

34、？/當然可以。Can you arrange a taxi for me? /Sure, its my pleasure.4、您能替我寄這封信嗎？Would you mind mailing this letter for me?5、您是說要一個多功能插座用于手提電腦嗎？Do you need a multi-function socket for your laptop?n前廳部常用場景英語（Sentences）征求客人意見的服務(Service of soliciting opinions from guests)1.您需要行李車嗎？Do you need the baggage cart

35、?2.您需要接機/送機的服務嗎？Do you need pick up/ drop off service?3.請問您的房間今天需要打掃嗎？Do you need clean your room today?4.實在抱歉先生您預訂的大床房今天已經滿房，我們能否先安排您住進我們的雙床房間，待我們有大床房時為您更換So sorry sir, you booked king size room is fully book tonight, can I arrange you stay in the twin size room first, if we got king size room available we would help you to change room.n前廳部常用場景英語（Sentences）為客人提供咨詢、解答疑難(Affording consultation & answering question )1、如何撥打國際長途？/先撥9，然后撥您要得號碼。H