1、Temporary staffThe retailer company you work for needs to employ a number of temporary sales assistants to cover a busy period in its shops.You have been asked to consider how to recruit these staff.Discuss the situation together, and decide: What type of people would be suitable for the positions W

2、hat the company can offer to attract temporary staff第1頁/共38頁A: You see, Christmas is coming. It seems our current sales staff cannot manage the busy season alone.B: Yes, to cover the busy period, we need to employ 5 temporary sales assistants. What type of person do you think would be ideal for the

3、vacancy?A: In my opinion, our ideal sales assistants would be experienced, since a green hand in sales just dont possess the necessary skills to communicate with the customers and its impossible for us to offer them training.B: Yes, experience is the indispensable qualification. Besides, we should c

4、onsider the necessary personalities, such as hard-working, honest, enthusiastic, out-going, clean and neat in appearance and even good-looking.A: Good-looking?B: That sounds a bit critical, doesnt it, but handsome or charming faces really help a lot, you cannot deny it.第2頁/共38頁A: Yes, I think so. Ho

5、wever, if our recruiting criteria are too critical, it may be difficult for us to find excellent sales assistants in such a busy commercial season. Sales assistants are in great need these days, you know.B: You are to the point. Thats why we have to think about how to attract good sales assistants.

6、Any good ideas?A: Since we hire sales assistants on temporary basis, we can forget those long-term benefits, training opportunity, career development and so on. Instead, we should focus on salary.B: I cant agree more. We can offer them handsome salary, such as commission salary based on their sales

7、volume. For example 10% commission of their sales volume. Thats tempting, isnt it?A: Good idea! That is to our mutual benefits. Besides, to encourage them to work harder, we can also try by decorating our shop much nicer, by offering them free lunch.B: You see, I myself even hope to join them.A: Why

8、 not?第3頁/共38頁I. Staff trainingWhyWhomWhatHow第4頁/共38頁For a tryWho do you think should contribute towards the cost of employees training, the employer or the employees? Is it important for you to be offered opportunities for training in a job?Should firms train their employees? How can the staff be st

9、imulated to attend the training class?第5頁/共38頁2. To whom How do you think a supervisor should select employees for training courses? Is training experienced employees as easy as training new employees?第6頁/共38頁3. What Is it necessary for companies offer English language training? Should the company o

10、ffer different levels of training? Is it important to train employees in interpersonal skills? Is it important to train employees in problem-solving skills?第7頁/共38頁4. HowLocationTransportationTimeCostTrainerContentMaterialsFollow-up advice 第8頁/共38頁 A: In arranging a training course, I think the the

11、trainertrainer is important. The trainer should be competent and expertisecompetent and expertise in the field. B: AbsolutelyAbsolutely. We can learn more things from a flexibleflexible trainer. ExperiencedExperienced trainer knows how to organize the class and will give more constructive advice on

12、our study. A: And the timethe time for the class is also very important. It should not interfere with our routine work. Nobody will go to classes at the cost of quitting our present job. B: You can say that againYou can say that again. The purpose of our choosing the course is to guarantee that we c

13、an stay with our present position and get promoted. A: The costThe cost should also be reasonable. B: ExactlyExactly. If it was too high and beyond our means, we would not think about taking the course. A: To sum upTo sum up, the trainer, time and cost are the most important to take into account whe

14、n arranging a training course for staff.第9頁/共38頁 What training would you hope to have in What training would you hope to have in future?future? Is it better to attend a full-time or part-time Is it better to attend a full-time or part-time training course?training course? Do you think companies shou

15、ld provide Do you think companies should provide training for all their staff?training for all their staff? Do you think more companies will use Do you think more companies will use external agencies to run their staff training external agencies to run their staff training program in the future?prog

16、ram in the future? Are there any disadvantages of turning to an Are there any disadvantages of turning to an external agency to run staff training external agency to run staff training program?program?第10頁/共38頁What training would you hope to have in future?What training would you hope to have in fut

17、ure? The training of The training of , such as English. The , such as English. The globalization of globalization of economyeconomy and the wide-spread and the wide-spread international cooperationinternational cooperation all all of a common language. And English is one of the of a common language.

18、 And English is one of the languages. languages.第11頁/共38頁a full-time or part-time training course?a full-time or part-time training course? A full-time training is A full-time training is preferablepreferable. Because it . Because it allowsallows the employees a the employees a complete range of tim

19、e complete range of time to focus on learningto focus on learning. . Without the interruptionWithout the interruption of work, they can concentrate on of work, they can concentrate on acquiring acquiring new knowledge and skillsnew knowledge and skills, thus they can get effective training., thus th

20、ey can get effective training.第12頁/共38頁external agencies to run their staff training program ? external agencies to run their staff training program ? It Its difficult to predict. s difficult to predict. It It depends ondepends on the development and reputation of the external agency, the developmen

21、t and reputation of the external agency, on on people peoples attitudes towards training agency, s attitudes towards training agency, onon the finance of the companies, etc. the finance of the companies, etc.第13頁/共38頁disadvantages of turning to an external agency?disadvantages of turning to an exter

22、nal agency? Yes. Using external agency to train staff Yes. Using external agency to train staff involvesinvolves a great deal of a great deal of investigationinvestigation and and can be riskycan be risky. . An An inexperiencedinexperienced external agency will not only cost time but also external a

23、gency will not only cost time but also waste money.waste money.第14頁/共38頁Model Practice 2What is important when What is important when choosing a business training choosing a business training course?course?ContentContentInstructorInstructorLength of the courseLength of the course第15頁/共38頁Three thing

24、s should be taken into consideration when Three things should be taken into consideration when choosing a business training course.choosing a business training course. First, the content of the course is very important. We First, the content of the course is very important. We must choose the course

25、 must choose the course . Even a . Even a perfectly conceived training program perfectly conceived training program can fail ifcan fail if the the of the course is not of the course is not . . Second, the strength of the course comes primarily from Second, the strength of the course comes primarily

26、from the instructor in front of the students, since it is the the instructor in front of the students, since it is the instructorinstructors ability to transfer knowledge. s ability to transfer knowledge. , we , we should make sure they are should make sure they are before we choose the course. befo

27、re we choose the course. Third, the course should have an appropriate length. Third, the course should have an appropriate length. If If it its too longs too long, it might interrupt our normal business or , it might interrupt our normal business or even make us lose business. even make us lose busi

28、ness. If itIf its too shorts too short it won it wont t achieve the results we desire.achieve the results we desire. To sum up, the content, the instructor and the length of To sum up, the content, the instructor and the length of the course are important when we choose a business the course are imp

29、ortant when we choose a business training course.training course.第16頁/共38頁Assignment 1WhatWhats important whens important when? ? Designing an effective training planDesigning an effective training plan Training needs Training needs company budgetcompany budget第17頁/共38頁II. Staff promotionDo you wish

30、 to be promoted? Brings higher salary, sense of fulfillment, More opportunity and more responsibility第18頁/共38頁whypromotion is the best incentive to reward those staff who 工作態度：work harder, loyalty, dedicated 工作表現：productive, contribute 創造力：a creative mind第19頁/共38頁Model Practice 2What is important wh

31、en What is important when promoting staff members?promoting staff members? Attitude to workAttitude to work Current performanceCurrent performance CreativityCreativity第20頁/共38頁I think three things are important when we choose a candidate to promote. I think three things are important when we choose

32、a candidate to promote. The first consideration is attitude to work, because when we promote a staff we The first consideration is attitude to work, because when we promote a staff we aim to aim to and have and have in our in our company. So we can only promote those staff company. So we can only pr

33、omote those staff to the to the company and intend to grow with the pany and intend to grow with the company.第21頁/共38頁Secondly, current performance is very Secondly, current performance is very important. Promotion is important. Promotion is those staff who are highly those staff who are highly prod

34、uctive and contribute most to the productive and contribute most to the growth of the company. Promoting the growth of the company. Promoting the staff with good performance is staff with good performance is . .Lastly, I think a creative mind should also be Lastly, I think a creative mind should als

35、o be encouraged. Only a team with creativity encouraged. Only a team with creativity can achieve much and develop the company can achieve much and develop the company quickly.quickly.第22頁/共38頁Model Practice 3你們所在公司的銷售部經理這個職位空缺，公司已決定從公司內部提拔。請你們就提拔政策提出建議。討論并決定：第23頁/共38頁 A: As you know, there is a job

36、opening for sales manager A: As you know, there is a job opening for sales manager in our company and it is decided that the opening should in our company and it is decided that the opening should be filled from within the company.be filled from within the company. B: It is a sound decision, isnB: I

37、t is a sound decision, isnt it? You see, our company is t it? You see, our company is a big and well-established corporation. There are a big and well-established corporation. There are abundant human resourcesabundant human resources we can make full use of. we can make full use of. A: Yes, I compl

38、etely agree with you, since external A: Yes, I completely agree with you, since external recruitment will recruitment will entail more costs for orientation and entail more costs for orientation and trainingtraining, and it, and its sometimes difficult to determine s sometimes difficult to determine

39、 whether the efforts to locate promising talents are whether the efforts to locate promising talents are effective and cost-efficient.effective and cost-efficient. B: Furthermore recruiting external candidates will B: Furthermore recruiting external candidates will discourage / undermine the morale

40、and productivity of discourage / undermine the morale and productivity of our employeesour employees, while promoting someone from within , while promoting someone from within has motivational value.has motivational value. A: Yes. Promotion-from-within can A: Yes. Promotion-from-within can for for t

41、he sales staff with ability and outstanding work the sales staff with ability and outstanding work performance performance B: Precisely. B: Precisely. serve as a rewardserve as a rewardand encourage them to continue their efforts.and encourage them to continue their efforts.第24頁/共38頁 A: Undoubtedly,

42、 promotion-from-within A: Undoubtedly, promotion-from-within contributes to both the career development of contributes to both the career development of individual and the overall growth and success of individual and the overall growth and success of our corporation.our corporation. you know, as a c

43、oin you know, as a coin has two sides, promotion-from-within, sometimes, has two sides, promotion-from-within, sometimes, can lead to can lead to among employees. among employees. B: I see. But we can B: I see. But we can manage to sidestepmanage to sidestep this issue. this issue. A: Oh! How to man

44、age it?A: Oh! How to manage it? B: By B: By with clear description of with clear description of qualifications, experience, merits, personal qualifications, experience, merits, personal qualities required.qualities required. A: I see. So A: I see. So when selecting a sales managerwhen selecting a sa

45、les manager, , 第25頁/共38頁we should make an investigation of all related we should make an investigation of all related aspects of the candidates, such as experience in aspects of the candidates, such as experience in communicating with people of various communicating with people of various background

46、s an past performance, and their backgrounds an past performance, and their ability in expanding market and so on. B: ability in expanding market and so on. B: Quite right.Quite right. A: Besides, we should also make sure that our A: Besides, we should also make sure that our promotion decisions are

47、 based only on promotion decisions are based only on qualificationsqualifications, demonstrated performance, and , demonstrated performance, and skill base of the applicant and not on race, sex, skill base of the applicant and not on race, sex, seniority or other irrelevant criteria.seniority or oth

48、er irrelevant criteria. B: Yes, the existence of discrimination can B: Yes, the existence of discrimination can undermine both the morale ande productivity of undermine both the morale ande productivity of its victims.its victims. A: A: It Its really crucial to avoids really crucial to avoid all for

49、m of all form of discrimination in promotion when making a good discrimination in promotion when making a good and sound promotion decision. B: Of course.and sound promotion decision. B: Of course.第26頁/共38頁Back-up questions Are Are interpersonal skillsinterpersonal skills important when important wh

50、en promoting an employee?promoting an employee? Is Is loyaltyloyalty important when selecting an important when selecting an employee for promotion?employee for promotion? Which do you think is more important, Which do you think is more important, ability ability or performanceor performance? ? Is s

51、atisfying performance important when Is satisfying performance important when selecting a sales manager from sale staff?selecting a sales manager from sale staff? Would you consider a competent candidate Would you consider a competent candidate who is a stranger in sales when filling the who is a st

52、ranger in sales when filling the vacancy of sales manager?vacancy of sales manager?第27頁/共38頁Assignment 2Your company is going to promote some employees Your company is going to promote some employees to management positions. Talk together about to management positions. Talk together about some of th

53、e things that are important for the some of the things that are important for the positions and decide what would be the most positions and decide what would be the most important. Here are some ideas to help you.important. Here are some ideas to help you. Personal qualityPersonal quality Experience

54、Experience Education backgroundEducation background Business achievementsBusiness achievements Length of serviceLength of service Team spiritTeam spirit Current positionCurrent position Communication skillsCommunication skills第28頁/共38頁Assignment 3The department you work in has recently been The depa

55、rtment you work in has recently been praised for being the most efficient in the praised for being the most efficient in the company. The managing director has asked you to company. The managing director has asked you to make suggestions about how efficiency could be make suggestions about how effic

56、iency could be increased throughout the company.increased throughout the company.Discuss, and decide together:Discuss, and decide together: How to motivate all staff in the company to How to motivate all staff in the company to achieve a high level of efficiencyachieve a high level of efficiency Wha

57、t practical steps could be taken to improve What practical steps could be taken to improve efficiencyefficiency第29頁/共38頁Teamwork Why What第30頁/共38頁1.Why Would you enjoy working in a team? Do you prefer to work in small teams or big ones? Is it important for a team to have regular meetings? How import

58、ant is the team leader?第31頁/共38頁Model Practice 2What is important whenWorking in a team Mutual trust Common goals第32頁/共38頁I think mutual trust, common goals and individual I think mutual trust, common goals and individual role are all important when working in a team. role are all important when wor

59、king in a team. Firstly, mutual trust is the foundation for an Firstly, mutual trust is the foundation for an effective teamwork. effective teamwork. If If the team members the team members cannotcannot trust each other, trust each other, they would notthey would not cooperate wellcooperate well. .

60、Secondly, common goals are what the team is Secondly, common goals are what the team is striving for. Specified common goals help to striving for. Specified common goals help to bond bond the team membersthe team members together and work better. together and work better. Thirdly, to work in a team,