1、測測你對商務(wù)禮儀知多少Busin ess and social etiquette can be tricky, and making the right moves can make a big differe nee. Take this quick quiz and see how you fare in the follow ing bus in ess situati ons.商務(wù)與社交禮節(jié)技巧性很強(qiáng)。舉止得當(dāng)會帶來很大的區(qū)別。做一做下面的快速 測驗，看看遇到以下的商務(wù)情況你會怎么做。題目：測測你對商務(wù)禮儀知多少你對商務(wù)禮儀了解多少？在國內(nèi)做生意，本國的禮數(shù)大家一般都不會錯；可是 和

2、老外做生意，我們就得多了解了解西方的商務(wù)禮儀了。Social a nd busi nessetiquette can be tricky, and making the right moves can make a big differenee.Take this quiz and see how you fare in the followi ng bus in ess situati ons. Thean swers are at the bottom of the page.1. Your boss, Ms. Alpha, enters the room when youre meeti

3、ng with animporta nt clie nt, Mr. Beta. You rise and say Ms. Alpha, Id like you to meet Mr. Beta, our clie nt from San Diego. Is this in troductio n correct?當(dāng)你正在接見一個重要的客戶貝塔先生時，你的上司阿爾法女士走了進(jìn)來。你站起來說阿爾法女士，這是我們的客戶，來自圣地亞哥的貝塔先生。”這么介紹對嗎？2. At a social function, you meet the CEO of an important corporation.

4、After abrief chat, you give him your bus in ess card. Is this correct?在一次社交集會，你遇到了一家重要公司的總裁。在簡短的交談后，你給他一張你的名片，這種 做法妥當(dāng)嗎？3. You answer the phone for a peer whos available, and ask Whos calling, please? Are you correct? 你幫朋友接聽電話，并問是打電話的是哪位，而當(dāng) 時他也在場，你的做法恰當(dāng)嗎？4. Youre entering a cab with an important clie

5、nt. You position yourself so theclie nt is seated curbside. Is this correct?你和一個重要的客戶坐進(jìn)一輛出租車?yán)铩Ｄ阕尶蛻糇诳柯愤叺哪且粋?cè)。這么做正確嗎？5. Youre hosti ng a dinner at a restaura nt. Youve pre-ordered for every one and in dicated where they should sit. Are you correct?你在酒店請客吃晚飯,你為預(yù)先訂好了菜單并指示客人該坐的位置，你的做法恰當(dāng)嗎？6. A toast has b

6、ee n proposed in your honor. You say tha nk you and take asip of your drink. Are you correct?人們提議向你敬酒。你說 謝謝”然后喝一小口你的酒水。你做對了嗎？7. Youre in a restaura nt and a thi n soup is served in a cup with no han dles.To eat it you should:在餐廳里，你的面前端上來一盅清湯，容器無柄。你將會 怎么喝？A. pick it up and drink itB. use the spo on p

7、rovidedC. eat half of it with a spo on and drink the rema in der8. Youre at a dinner and champag ne is served with the dessert. You simplycant drink champag ne yet know the host will be offeri ng a toast. Do you:你參加晚宴，這時香檳和甜品被端上來了，你其實不能喝酒，然而你知道主人會向 你敬酒。你該怎么辦？A. tell the waiter no champagneB. tur n o

8、ver your glassC. ask the waiter to pour water into your champag ne glass in steadD. say nothing and allow the champag ne to be poured9. Youre at a table in a restaura nt for a bus in ess dinner. Midway through themeal, youre called to the teleph one. What do you do with your n apk in?你正在飯館吃工作餐。吃飯的時候

9、，有人叫你去聽電話。你怎么處理你的餐巾？A. Take it with youB. Fold and place it to the left of your plateC. Loosely fold it and place it on the right sideD. Leave it on your chair10. Youre host ing a dinner party at a restaura nt. I ncluded are two other couples, and your most valuable clie nt and his wife. You in stru

10、ct the waiter to: 你請客在飯店吃晚飯。客人中有兩對夫妻，還有你最珍貴的客人及其妻子。你 會讓侍應(yīng)生先為。服務(wù)？A. serve your spouse firstB. serve your clie nts spouse firstC. serve you and your spouse last11. Youre invited to a reception and the invitation states 7:00 to 9:00 PM.You should arrive:宴會邀請函上注明時間“晚上7 9點”，你應(yīng)該幾點到?A. at 7:00 PMB. an ytim

11、e between 7:00 PM and 9:00 PMC. between 7:00 PM and 7:30 PMD. go early and leave early12. Youre greeti ng or say ing good-bye to some one. Whe ns the proper timeto shake their hand?跟他人見面打招呼或者道別的時候。握手的合適時機(jī)是什么時候？A. When youre in troducedB. At their homeC. At their officeD. On the streetE. Whe n you sa

12、y good-bye13. Youre talk ing with a group of four people. Do you make eye con tact with:你跟有四個人的一群人交談，你應(yīng)該跟哪些人保持目光交流？A. just the person to whom youre speaking at the moment?B. each of the four, moving your eye con tact from one to ano ther?C. no one particular pers on (not look ing directly into anyon

13、 es eyes)?14. The waiters coming toward you to serve wine. You dont want any. Youturn your glass upside dow n. Are you correct?侍應(yīng)生走到你跟前要為你倒酒，你不想喝，所以講杯子倒過來放，這種做法對嗎？15. When you greet a visitor in your office, do you:當(dāng)你在辦公室接待來賓時，告訴她隨意坐，還是指定位置。A. say nothing and let her sit where she wishes?B. tell her

14、 where to sit?C. say Just sit any where16. Youre in vited to dinner in a private home. Whe n do you take your n apk infrom the table and place it on your lap?受邀到朋友的家里做客時，該何時將餐巾從桌上取來放置大腿上？A. Open it immediatelyB. Wait for the host to take his n apk in before tak ing yours?C. Wait for the oldest pers

15、on at the table to take his?D. Wait for the ack no wledged head of the table to take hers before tak ing yours?17. Youre scheduled to meet a bus in ess associate for work ing lunch and youarrive a few minutes early to find a suitable table. 30 minutes later your associate still hasnt arrived. Do you

16、:你跟一商業(yè)伙伴約好共進(jìn)工作午餐，你提前幾分鐘到達(dá)了餐廳并找了一個合適的座位，半個小時后，你的商業(yè)伙伴還沒到，你應(yīng)該怎么做？A. order your lunch and eat?B. continue waiting and fuming 生氣 that your associate isnt there?C. tell the head waiter youre not stay ing and give him our card with in structi ons to prese nt it to your associate to prove you were there?D.

17、after 15 minu tes call your associate?18. Youve forgotte n a lunch with a bus in ess associate. You feel terrible and know hes furious. Do you:你忘了和一個生意上的伙伴去吃午餐了。你覺得很 糟糕，而且知道他生氣了。你該怎么做？A. write a letter of apology?B. send flowers?C. keep quiet and hope he forgets about it?D. call and set up ano ther

18、appo in tme nt?You will find the answers to the etiquette test here. Good luck.答案 Answers to Business Etiquette Quiz :Lets see how you did.1. No. In troduce the more importa nt pers on first. You should address yourclie nt and say Mr. Beta, Id like you to meet our Vice Preside nt of Developme nt, Ms

19、. Alpha. (Alter native an swer in troduce the clie nt as themore importa nt perso n!)不對，總要先介紹更重要的那個人。你應(yīng)該稱呼你的客戶說：貝塔先生，這是我們部門的副部長，阿爾法女士。”記住要使用人們的正式商務(wù)頭銜-這么做有助于讓他們覺得他們舉足輕重。2. No.通常是職位高的或年長的先主動出示名片；而且也一般不主動向他人索 取名片。交換名片一般應(yīng)在私下進(jìn)行；3. No.4. Yes. When your client steps out of the car, (s)he will be on the cur

20、bside 靠 路邊的座位 therefore wont have to deal with getting out in traffic or sliding across the seat.正確。當(dāng)你的客戶下車時，他/她就會站在路邊，因此就不必 擔(dān)心往來車輛或者挪位置下車了。5. Yes.預(yù)先點菜和指示客人的座位可以較好地防止來賓局促。6. No. If you do, then youre toasting yourself.變成自己給自己敬酒.不對。如果你這么做，就是自己給自己敬酒。在座位上坐著，等每個人都給你敬完酒再 站起來，對給你敬酒的人說一聲簡短的謝謝”然后開始致敬酒詞。7. B

21、. Its not a cup of coffee, for heave ns sake. And dont slurp, either.另 U忘了是湯而不是咖啡，應(yīng)該使用所提供的湯匙來喝，也不可發(fā)岀聲音。高湯 thin soup; light soup; clear soup; consomme清湯 thin soup; light soup; clear soup; consomme濃湯 thick soup; pottage/potage老湯 soup stock肉湯broth8. D. Its more polite not to call attention to the fact

22、that you cant drink champagne.禮節(jié)性地喝一點比鄭重提出自己不喝香檳更禮貌9. D. Leave it on your chair. Definitely dont put it on the table-what if youhave crumbs on it? 把它放在你的椅子上。千萬別放在桌子上萬一上面有食物殘渣呢？要么讓侍應(yīng)生最后10. B and C. Sort of a trick questi on, but this is importa nt.招呼自己與自己的配偶，要么讓他先為貴客夫婦服務(wù)。11. A, B, or C. Its terribly impolite to arrive early.比邀請函上面的時間早到達(dá)是非常不禮貌的。12. A, B, C, D, and E. In other words, its rarely improper to shake some on es hand. Make sure you have a firm (but not pain ful) han dshake for both men and wome n.當(dāng)你在他們的家里、辦公室或者街上被介紹和