Alphabetical Acronyms按字母排序ADRAverageDaily Rate.The average realised price per room sold in a hotel or channel.Totalrooms revenue divided by total rooms sold日均房價：在酒店或其他渠道的平均銷售房價。總房間銷售額除以銷售房間數AffiliatesIndependentinternet sites who provide a click-through link to group owned website andreceive a commission when a booking is made聯盟網頁：獨立的網站提供集團網頁的鏈接，從而由此得到的預定ANZSPAustralia,New Zealand and South Pacific澳大利亞，新西蘭和南太平洋APRMAsia-PacificRisk Management亞太地區風險管理ARIAverageRate IndexCalculatedby dividing the hotelsaverage room rate by the average of the competitor set market rate平均房價指數：酒店平均房價除以市場同期競爭者平均房價BAT ForecastBusinessAlignment Team Forecast商業聯盟預測BCEBrandedConsumer Experience品牌賓客體驗BFRBestFlex Rate最優上門散客價BTABusinessTravel Agent - the same as TMC Travel Management Company商務旅游旅行社C&IConferenceand Incentive會議和獎勵Thetwo sales segments relating to conference and incentive group travelCAMCapitalAsset Management 資本資產管理CAPComplianceAssurance Process.擔保依法納稅措施CAPEXCapitalExpenditure資本支出CCACapitalconstruction authorization基本建設批準CMHCompanyManaged Hotel.Includes hotels that are owned and operated hotels, and thoseoperated under management agreement酒店管理公司：包括自行經營酒店方和酒店管理方Competitive SetGMdefined local hotels (usually four or five) with which a particular hotelcompetes競爭對手ConfirmationThepercentage of offered calls in a CRO that actually turn into bookings.確認預定百分比COOChiefOperating Officer首席營運官COS/COGSCostof Sales or Cost of Goods Sold銷售成本CPCCustomerProfit Contribution.The revenue supplied by a customer inayield contribution model, minus the cost undertaken to service, complete thesale and the displaced revenues (Displacementis a measure of demandthat was declined as a result of accepting this business.)客戶利潤貢獻在收入貢獻模型中，來自客戶的收入減去所發生的服務成本，就得到銷售與因(業務)替代分流的總利潤其中所謂的替代分流是指由于使用本業務而減少的對其它業務的需求CRMClusterRevenue Manager.A Revenue Manager with responsibilities for more than one hotel區域收益管理經理：其職責超過1家酒店CROCentralReservations Office中央訂房辦公室CROCCECashReturn on Cash Capital Employed使用資本額的現金收益CRSCentralReservation System.Holidex Plus being rolled out globally replacing Holidex andGlobal II中央預定系統CSAControlSelf-Assessment (online internal control questionnaire)內部控制自我評估CSSCentralShared Services中央共享服務CTPContributionto ProfitThehotelscontribution to group Profit (Total of management and incentive fees)收益貢獻：酒店提交給集團的收益（包含管理費和提成）ECSElectronicCommission Services.The group that manages our outsourcing partner and internalsystems which make sure travel agent commissions are paid by our hotels (theTACP programme)在線傭金服務系統EEOEqualEmployment Opportunities均等就業機會EMEAEurope,Middle East and Africa歐洲、中東和非洲EMEROTheEMEA Central Reservations Office (call centre) located in Amsterdam.位于阿姆斯特丹的歐洲、中東、非洲中央預定辦公室EOWAEqualOpportunity Woman Agency (Australia Only)婦女均等就業機會機構（僅在澳大利亞）ERTEmergencyResponse Team緊急反應小組ESEmployeeSurvey員工滿意度調查FAMFinanceand Asset Management (1 of 8 business units). Responsible for corporatemanagement reporting, external financial reporting, Tax, Treasury, IR capitaland project appraisals財務及資產管理：對企業管理報告負責，外部財務報告，稅收，財政，風險資本和項目評估FISFranchiseInformation System加盟信息體系Flow-throughThepercentage of change in revenue that flows through to profit against last yearor budget. GOP is usually used as theprofit measure. Also known as drop through收入變化率計入去年或預算利潤通常用營業總收入測算利潤也稱為直接測算FLSFireLife Safety消防救生索及配件系列FPMMFireprotection maintenance management消防防護維修管理FranchiseeAnoperator who uses a brand under licence from the brand owner特許經營人FranchisorThebrand owner who licences brands for use by other operators授予特許者GBSGlobalBrand Services (1 of 8 business units).Responsible for the delivery of brandservices such as reservations offices globally, and the definition of thosebrand standards that apply globally全球品牌服務GDSGlobalDistribution System全球分銷系統GFIGroundFault Interrupter斷電器GOPGrossOperating Profit before fixed costs and overheads, i.e. before management fees,rent/lease expense, tax, insurance, interest, depreciation, amortisation,gain/loss on sale of property毛營業利潤:扣除各項固定費用如管理費，租借費，稅收，保險，利息，折舊費，分攤費，損益GOPPARGrossoperating Profit per available room.(revenue after variable costs)每間房間的毛營業利潤GRRGrossRooms Revenue房間毛利潤GSAGeneralSales Agent總經紀人GSSGuestSatisfaction Index (the key measure within GSTS)賓客滿意度指數GSSGlobalSales Support全球銷售支持GSTSGuestSatisfaction Tracking System賓客滿意度追蹤系統HACCPHazardAnalysis Critical Control Path (Food Safety)危害分析臨界控制途徑HIROHotelInventory Reservation Optimiser.The revenue maximisation or yield managementsystem whereby information about guest demand for a particular hotel is compiledand analysed on a hotel by hotel basis and is then used to suggest “Hurdle” values based on thisanalysis.It is a highly automated system which assists individual hotels intheir management of rates based on patterns and statistical insights derivedfrom the hotels operating history酒店空房預訂優化系統（方案）酒店收入最大化或稱酒店生產管理系統，它收集（酒店的）客戶需求（信息），并對酒店進行逐個分析，基于這樣的分析，系統（可為酒店）提供臨界（障礙）值這是一個高度自動化的管理系統，可以根據酒店類型和酒店歷史數據的統計信息幫助各個酒店進行費用（入住率）管理HMAHotelmanagement agreement.The agreement under which the owner of a hotel contractsout the operation of the asset. Sometimes called an OMA酒店管理協議HMGHotelManagement Group酒店管理團隊IBPIntegratedBusiness PlanFormsintegral part of budget process and used to track actual sales compared tobudget and forecast.Also contains rolling forecast for next 12 months整合的企業管理流程計劃：預算組成部分，采用實際銷售與預算比較及預測跟蹤反饋系統，同時也包含對未來12月的滾動預測IBTIndividualBusiness Travellers 個體商務旅行者IDSInternetDistribution Systems (e.g. Hotwire, Priceline, Orbitz, Travelweb, Travelocity,Expedia)互聯網分銷體系IGUIncomeGenerating Unit.Used in financial accounting to aggregate hotels intohomogeneous groupings收益產出單元：用于財務生成酒店同品牌體系計算IRRInitialrate on return回報初始率KNRKeyNegotiated Rate關鍵協議費率KPOKeyPerformance Objectives主要績效標準LIRGLowestInternet Rate Guarantee最低網站預定保證LNRLocalNegotiated Rate當地協議匯率LOILetterof Intent意向書LTILosttime injuries浪費機會的損害LTOLabourTurn Over勞動力流動MACROMarketArea Central Reservations OfficeThesystem by which all reservations for properties in a given market are forwardedto a dedicated, specially trained team based in one of our central reservationsoffices.A fee is levied on the hotel based on the volume of calls handled市場區域中央預定辦公室MMRManagers Monthly Report經理月度報告MPIMarketPenetration IndexCalculatedby dividing the hotelsactual market share by fair market share市場滲透指數，酒店實際市場份額除以平均市場占有率MTDManager,Talent Development管理層與人才發展MTMManager,Talent Management管理層與人才管理Net RevCoNetrevenue per call offered.A key efficiency measure for the CRO which measuresthe amount of money generated per call through to the CRO每個所打電話的凈收益NOPNetoperating profit凈營業利潤OHS OccupationalHealth & Safety職業保障OSHOccupationalSafety & Health職業安全OSIOverallSatisfaction Index總體滿意度指數P2PPay2 Produce貨到付款PAFPersonnelAction Form個人行動表格PDPPerformanceDevelopment Plan個人發展計劃PDRPerformanceDevelopment Review個人發展回顧PFPPayfor Performance.The collective name for all revenue generation programmes notcovered by a franchisees reservations or marketing assessments. These include VCRO, MACRO and Affiliatemarketing按效果付費（聯營模式）PIPPropertyImprovement Plan.A detailed review of a hotel property assessing whatimprovements/investments are required for the property to meet brand standards資產改進計劃PMSPropertyManagement System資產管理體系PPPriorityPrivilege優先特權PSCPrioritySales Campaign優先促銷活動QESQualityEvaluation System質量評估體系Atool used to measure the consistency of compliance of our hotels and resorts toproduct and service standards relevant to hotel brandRCDResidualCurrent device漏電保護器RDOSRegionalDirector of Sales區域銷售總監RevPARRevenuePer Available RoomCalculatedby dividing the hotelsrooms revenue by the number of rooms available.Rev Par will equal the hotels average room rate whenoccupancy is 100%. 房間總收益除以可用房總數。當入住率100%時，此用來平衡平均房價RevPASHRevenuePer Available Seat Per Hour每位每小時收益RFPRequestfor Proposal提案申請RGIRevenueGeneration IndexCalculatedby dividing the hotelsRev Par by the total Rev Par of your hotels direct competitors每間可售房收入除以競爭對手總可售房收入RGMRegionalGeneral Manager區域總經理RMECRegionalMajor Expenditure Committee區域支出委員會負責人ROCEReturnon Capital Employed, calculated as operating profit before exceptional itemsdivided by net operating assets, less revaluation reserve but adding backwritten off goodwill已投資資本回報：主營業務收入（扣除額外項目）由凈營業資產，極小重估價準備及商譽注銷生成ROIReturnon Investment投資利潤率RPCRedeemedPoint Cost.The estimated cost to the PCR fund of redeeming one of theoutstanding points awarded to PCR members.Based on the estmated % of pointsthat will be redeemed plus the current amount of money paid to hotels or thirdparties for redemptions積分回收RTWRet