Navigatingthe

newindustrial

digitallandscape.

ApragmaticperspectiveforCXOsand

digitaltransformationpractitioners.

2

Intelligence,meetexperience:Convergenceofphysicalanddigitalrealities,-atscale

Foreword

Intelligenceismeetingexperience:

thephysicalanddigitalconvergence,

poweredbyagenticandphysicalartificialintelligence,isredefiningtheindustrialdigitallandscape-servingpeoplebetterandimprovingtheefficiencyofindustrialprocessesatscale.

AlexandreEmbry

CTIO

HeadoftheCapgeminiAIRobotics&ExperiencesLab

TheChallenges

Industrialcompaniesareincreasinglyunderimmense

pressure,fromexternaleconomicandgeo-politicalstresses,aswellassi9∩i?ca∩ti∩ter∩al?∩a∩ciala∩doperatio∩al

challenges.Ifbusinessesaretomanagethesepressures,

they∩eedtoimprovetheiroperatio∩ale代cie∩cy.Theymustreduceproductdevelopmenttime,accelerateinnovation

integrationcycles,andoptimizeproductioncosts,whilemaintainingqualityandenhancingsupplychainresilience.

Moreover,theyalsoneedtoachieveastep-changein

sustainabletransformationoverthenext5-10years,by

focusingonsustainableproductdesign,carbonneutrality,andcircularityprinciples.Finally,inthecontextofaglobaltalentwar,theymustrethinktheiremployeeexperience,modernizetheiroperationsandimproverecruitment

attractiveness,particularlyfortheyoungergeneration.

TheSolution

Toaddresstheseimperatives,akeypathistoaccelerate,

convergeandscale-upongoingdigitaltransformation

streams,suchasdataandAI-drivenstrategy,digital

co∩ti∩uity,IIoT(theI∩dustrialI∩ter∩etofThi∩9s)or

softwarecentricity,whilealsoleveragingcutting-edge

tech∩olo9ies.Thiswillachievethe∩eededtra∩sformatio∩,withe代cie∩cy,seamlessi∩te9ratio∩a∩daccuracybe∩e?ts.KeytothisachievementistheIndustrialMetaverse,whichisbothanapproachandatechnologyconvergenceplatform,withauniqueabilitytoconvergephysicalanddigital,and

si9∩i?ca∩tly,dosoatscale.

Thebe∩e?tsarecomprehe∩sive:

?GreaterOperationalEfficiencies:Thisco∩ver9e∩ce

enablescompaniestoimprovetheirabilitytocollaborate,design,simulate,operate,optimizeandautomateindustrialprocesses.Itimpactsproductdesignandoperations’

e代cie∩cy,by9e∩erati∩9qua∩ti?ablecostsavi∩9s,boostingautomation,reducingtimetomarketandimprovingquality.

?ImprovedEmployeeExperience:Throu9hrolea∩d

processredesign,reducedjobrisk,enhancedon-sitesafety,improvedtrainingandlearning-includingreducingby50%thetimespent-industrialrolesbecomemoreattractivetoscarcetalent.

?PositiveImpactonSustainability:Theimpleme∩tatio∩ofanindustrialmetaverseapproachdecreasestheneedforphysicalassets,minimizeswaste,optimizesenergy

andresources,andsupportssubstantialreductionsinCO2emissions-uptoa50%reductioninsomeindustriessuchasautomotive.

Collectively,thebe∩e?tsoutli∩eddemo∩stratewhya∩industrialmetaverseapproachisclearlyanappropriatesolution,abletotacklethemajorissues,andaligningbusiness,peopleandplanetaryobjectives.

How?

Fromatechnicalperspective,theindustrialmetaversehasbeenbornfromtheconvergenceofabreadthoflegacy

techandmoreimportantlyemerginggame-changing

technologies.InspiredbyIndustry4.0ignited10yearsago,thecurrentlandscapeofindustrialdigitaltransformationincludeskeytransformationstreamssuchasDigital

Intelligence,meetexperience:Convergenceofphysicalanddigitalrealities,-atscale3

Continuity,IIoT,IT/OTconvergenceorData/AI-driven

operationsthatimproveprocessefficiency,andresultin

themajorachievement-theDigitalTwin.Whenmerged

withemergingtechnologies,suchasnatural,immersiveandAI-driveninterfaces,edge-AI,smartadvisorsandagentic

systems,thisgivesrisetothefullandpowerfulconceptofindustrialmetaversethatpushestheboundariesofwhat’spossibleinindustrialoperations.

Thisprogressivetransformationneedstobeachievedstepbystep.

OneofthefirstfoundationsisourconceptofInternetof

DigitalTwinsthatbringsafirstlayerofadvancedexperiences:

collaboration,visualizationandinteraction.

Then,byassessingdata,mobilizinganontologicalapproachpositionedasacoremodel,andinjectingmoreintelligence,thevirtualenvironmentbecomesmorecognitive,more

understandingofwhatishappeningintherealworld,andabletoanticipate,predictandadvise.

Asaconsequence,thevirtuallayerbecomesautonomous,

thesystemdevelopsself-healingcapabilitiesandcan

autonomouslyoptimizeprocessesinrealtime.Thisis

achievedbydeployingautonomousAI-agentsthatmirrorthe

humanorganization,capableofinteractingwitheachother,withhumans,machines,robots,andabletoreactandact

autonomouslyintherealworld.

Thismightbeperceivedasalongjourneytotravel,but

adoptingastructuredandincrementalapproach,atthe

enterpriselevel,enablesvaluetobedeliveredquicklyat

eachstepofthedeploymentprocess,whetheraddressing

greenfieldorbrownfieldtransformationprojects.Thevalueisachievedatspeed,astheIndustrialMetaverseroadmap

doesnotreinventbutisacontinuationofexistinginitiatives,adaptabletodifferentstartingpointsanddigitalmaturity

levels,andrelyingonexistingandmaturetechnologies.Thereisminimaloperationaldisruptionbecauseitislayeredontopofexistingsystemswithoutneedingacompleteoverhaul,

providingthatorganizationshaveorcanbuildrobust

foundationsandadoptastructuredend-to-endapproach.

Capgeminiplaysacriticalroleinenablingthisconvergence

andrealizingsubsequentbenefits.Asyourbusinessand

digitaltransformationpartner,webringourcorebusiness

andtechnologyexpertise,provenmethodologiesandabroadecosystemofspecialistpartnerstosuccessfullydesign,buildanddeployahigh-valueIndustrialMetaverse,atscale.

Intelligence,meetexperience:Convergenceofphysicalanddigitalrealities,-atscale4

CapgeminiIntelligentIndustryandIndustrialMetaverse

WithitsIntelligentIndustryvalueproposition,Capgeminiispositionedtodayasamajor

strategicpartnerforindustrialcompanies.Witharangeofservicesthatisuniqueonthe

market,andthecross-disciplinaryskillsofover70,000engineers,IT/OTarchitects,datascienceexpertsandconsultants,Capgeminisupportsitsclients’businessanddigitaltransformations,endtoend.IntelligentProducts&Systems,IntelligentOperations,IntelligentSupportand

services,it’sacrosstheentirelifecyclethatusecasescangeneratevalue.

Facedwithaparticularlyintenseglobalcontext,allourclientstodayhavetotacklemajor

challengesandacceleratetheirdigitaltransformationandthemobilizationofthebest

technologiesatscale,startingwiththedazzlingmaturationofartificialintelligence.However,thetechnicalandorganizationalcomplexityofsuchtransformationsmustbemastered,

sequencedandorchestrated.Thevalueofthesetransformationsmustalsobemadeavailabletoeveryoneintheformofanattractive,relevantexperience.

ThisiswheretheconceptoftheIndustrialMetaversecomesintoitsown.Botha

transformationalapproach(iterativeandvalue-oriented)andaplatformfortechnologicalandexperientialconvergence,weseetheIndustrialMetaverseasthenewpathtoscalethatwill

enableIntelligentIndustrytoreinventitself.

Thisreportdefinesthewhy,thewhatandthehow.Let’shopeitwillbeusefultoallinopeningthewaytoaworldwhereIntelligencemeetsExperience.

PierreBagnonetOlivierSaignes

CapgeminiIntelligentIndustryAccelerator

Intelligence,meetexperience:Convergenceofphysicalanddigitalrealities,-atscale5

YourguidetoimplementingtheIndustrialMetaverse:

Gainacompetitiveedgeandbecomeapioneer

Thisreporto阡ersvaluablei∩sightsi∩totheevolutio∩a∩dbe∩e?tsofthei∩dustrialmetaverse.Ithasbee∩speci?callywritte∩forCXOsa∩dleadersi∩R&D,data,e∩gi∩eeri∩g,a∩di∩∩ovatio∩i∩ma∩yi∩dustrialsectors.Thei∩formatio∩a∩di∩sightsfromusecaseswillbe∩e?tleadersi∩digitaltra∩sformatio∩,acrossvariousma∩ageme∩tfu∩ctio∩s.Wetakeapragmaticapproachtotheimpleme∩tatio∩ofthei∩dustrialmetaversea∩ddecodetheappare∩tmysteriesbehi∩dtheco∩cept.Theapplicatio∩

ofanindustrialmetaverseapproachwillgenerateacompetitiveadvantageforthesepioneers,whetherinsupplychain,

manufacturingandretail,aswebelievethattheindustrialmetaversewillundoubtedlydevelopfroma‘buzzword’and‘science?ctio∩’toa∩esse∩tialcompo∩e∩tofi∩dustrialprocesses.

Intelligence,meetexperience:Convergenceofphysicalanddigitalrealities,-atscale6

Introduction

It’s4:30intheafternoon,andJohnisstandingintheheartofasprawlingfactory.Butthisisn’tjustanyfactory–it’sonethatdoesn’texistyet.Well,notinthephysicalworldatleast.JohnslipsonhisVRheadset,andwithafewquickadjustments,heistransportedintoahigh-fidelitydigitaltwinoftheproposedmanufacturingsite.

Thefactoryisbustlingwithactivity,astarkcontrasttotheemptyplotoflandthatexistsinreality.Thepurposeofhisvirtualvisittodayistoperformasafetyinspection.Inthepast,thiswouldhaverequiredblueprints,3Dmodels,and

countlessmeetings.Ashenavigatesthevirtualcorridors,heencountersalargeindustrialpress.Inaphysicalfactory,thismachinewouldbeincrediblydangeroustooperatewithoutpropersafetyprotocolsinplace.Here,however,Johnobservesitsfunctionupclose,analyzesitsoutput,andevensimulatesvariousfailurescenariostoensurethesafety

measuresarefoolproof.

Hemovestowardstheassemblyline,whereroboticarmsmeticulouslyperformtasks.Oneofthearmspausesabruptly

–apre-programmedfaulttotesttheresponseprotocols.Johnpullsupaholographicinterface,diagnosestheissue,andinitiatesavirtualrepair.Thisexerciseallowshimtofine-tunemaintenanceprocedureslongbeforethefirstboltisevertightenedinthephysicalworld.Heremoveshisheadsetandreturnstothephysicalworld.Thesunissettingovertheemptylotwherethefactorywillonedaystand.

Readyornot…

Theindustrialmetaverse(IM)hasbeenadreamfordecades,alwaysjustoutofreachduetotechnologicallimitations.

Onebyone,thosechallengeshavebeensolved.Recent

advancementsinAI,connectivity,andanincreasein

processingpowernowmakeitpossibletoconnectthedigitalandthephysicalworlds.Real-time3D(RT3D)technologynowallowsforreal-timesimulationsandvirtualprototypingthatdrasticallyreducetime-to-marketandcosts.

Anewdimensionofinformation

We’veenteredthenextstepofdigitaltransformation.

Informationismovingfrom2Ddeviceslikesmartphonesto3Dimmersiveexperiences.Since3Dinformationcapturing

closelyresembleshowhumanscaptureandunderstand

information,thisshiftwillredefinehowcompaniesoperate.

Thesenewconnectionsbetweenthedigitalandthephysicalwillleadtodigitaltwinsofentireproductionlineswhere

you’llbeabletosimulate,test,andoptimizeprocesseswithnophysicalrisk.Envisioncollaborative,virtualenvironmentswhereteamsfromaroundtheglobecaninteractinreal-time,enhancingproductivityandinnovation.Thesecapabilitiesarenolongeradream,butarenowbeingadoptedbypioneers

acrossindustries.

Aswedelveintothecoreofthisplaybook,weinviteyouto

envisionthepotentialoftheindustrialmetaverseintheheartofyourbusinessoperations.

What’sinside

08WhyistheMetaversea

disruptorforindustries?

11WhatistheIndustrialMetaverse?

14HowistheIndustrialMetaversebuilt?

22Howcanyouaccelerateyour

IndustrialMetaversejourney?

Intelligence,meetexperience:Convergenceofphysicalanddigitalrealities,-atscale8

1|WhyistheMetaveΓseadisΓuptoΓfoΓindustΓies?

Companiesarefacingtoughchallenges

ThelndustΓialMetaveΓseisbΓinginganewΓoutetoscalingthephysical-digitalconveΓgence.OΓganizationsaΓe

adoptingtheindustΓialmetaveΓsetoboostefficiency,stΓengthensupplychains,peΓsonalizecustomeΓexpeΓiences,andenhancesustainability,aswellasachievingsignificantcostsavingsandpΓoductivitygains.

Organizationstodayarefacingarangeoftoughchallenges

inkeepingupwithindustrytrends.Sustainabilityisbecomingmoreimportant,withgrowingpressurefromcustomers

andΓegulatoΓstoΓeduceenviΓonmentalimpacts.While

companieswanttogogreen,thecostofmakingthose

changescanbehardtomanage.Atthesametime,customersareexpectingmorepersonalized,high-qualityproducts,

whichputsextΓastΓainonΓesouΓces.TomakethingshaΓdeΓ,

thecostofownership,materials,andenergyisrising,makingittoughfoΓbusinessestostaycompetitive.BalancingthesedemandswhileΓemainingpΓofitableisaconstantstΓuggleintoday’sfast-pacedworld.

Ourresearchshowsthatorganizationsarelookingtoindustrialmetaversesolutionstoaddressthevariouschallengeswithwhichtheyarefacing.

Extenttowhichorganizationsagreethatthebelowarethekeydriversoftheirdigitaltwininvestments

Top-linedrivers

Bottom-linedrivers

Others

Reducingtimetomarket

IntroducingnewbusinessmodelsCustomer-centricityIncreasingsales

Savingcosts Improvingoperationale?ciencySimplifyingwork?owsandprocess

complexitiesforemployees

TechnologicaladvancementIncreasingemployeesafety

Improvingsustainabilitye?orts Improvingreputationamongemployeesandprospectiveemployees

73%

67%

65%

61%

79%

71%

62%

77%

64%

60%

56%

Figure1:Digitaltwininvestmentsaredrivenbytopandbottomlinesaswellassafety,sustainabilityandbrandreputation

Source:CapgeminiResearchInstitute:,DigitalTwins:addingintelligencetotherealworld2022,N=1000organizations

organizationshaverealizeda13%decreaseincosts,acrossthevarioususecasesoftheindustrialmetaverse1.

BMWhasintΓoducedaDigitalVehicleFilethatcΓeatesa

digitaltwinfoΓeachvehicle,tΓackingitsentiΓelifecycle.ThisfileincludesdetailedinfoΓmationabouteveΓycomponent,maintenancehistory,andupgradesmadethroughout

thecaΓ,slife.ThiscompΓehensiveΓecoΓdaidsinbetteΓ

maintenanceandΓecyclingpΓocesses.FuΓtheΓmoΓe,BMWiscreatingavirtualfactoryforitsnewplantinDebrecen,

HungaΓy.ThisdigitaltwinallowsΓeal-timesimulationsof

themanufacturingprocess,optimizinglayoutsandlogisticsbefoΓephysicalconstΓuctionbegins.TheplatfoΓmpΓovidesimpΓovedcollaboΓationbetweenteamsacΓossdiffeΓent

locations,significantlyΓeducingplanningtimewith30%andcostswith20%2.

Organizationsareinvestinginindustrialmetaverse

technologiestoaddresschallengeslikesustainability,risingcosts,andcustomerexpectations,asthesetechnologies

offeΓpotentialbenefitsthatalignwiththeiΓneeds.

IndustrialMetaversereducesoperational

inefficienciesandcosts

TΓaditionalmethodsofmonitoΓingandmanagingopeΓationscanbeinefficient,leadingtoincΓeasedcostsanddowntime.

BypΓovidingΓeal-timeinsightsandsimulations,thelM

enablesbusinessestooptimizeprocesses,allocateresourcesmoΓeefficiently,andΓeducedowntime.Thisleadstocost

savingsandimprovedproductivity.

AreportfromCapgeminiResearchInstituteshowsthat

Intelligence,meetexperience:Convergenceofphysicalanddigitalrealities,-atscale9

1|WhyistheMetaverseadisruptorforindustries?

TheIndustrialMetaverseisanall-inonesolution

IndustrialMetaversehelpsbuildresilientsupplychain

Aswesawin2020withtheCovid-19pandemic,andnow

withthewarsinUkraineandtheMiddleEast,escalating

geopoliticaltensionsposearisktobusinessoperationsandsupplychains.Acrossearningscallsandcorporatefilings,

chiefexecutivesofS&P500companiesreferredtothe

word“geopolitics”around12,000timesin2023,threetimesasmanyasin20213.Thisshowsgrowingconcernsabout

geopoliticalrisks.

Globalsupplychainsareincreasinglycomplexandprone

todisruptions,affectingproductionschedulesand

inventorymanagement.TheIMenablesbettervisibilityandcollaborationacrossthesupplychain.Companiescanuse

digitaltwinstosimulatesupplychainscenarios,optimize

logistics,andrespondproactivelytodisruptions.OnenotableorganizationtodosoisAirbusUTM.ThisdivisionofAirbus

isfocusedondevelopingtheinfrastructurenecessaryforfutureairmobility,includingthesafeoperationofdeliverydrones.Theirindustrialmetaversetechnologyallowsthemtomodel,simulate,andscalevariousscenariosforcriticalstakeholderssuchasdronepilotsandregulators.This

capabilityhelpsinidentifyingpotentialrisksearly,therebyminimizingdisruptionsintheirsupplychainoperations4.

IndustrialMetaversemeetsincreasingcustomerexpectations

Meetingcustomerdemandsforpersonalizedproducts

andexperiencescanbechallengingwithtraditional

manufacturingprocesses.TheIndustrialMetaverseallowsforgreatercustomizationandflexibilityinproduction.

Virtualenvironmentsenablecustomerstovisualizeandconfigureproductstotheirspecificationsbeforetheyaremanufactured.

customerstocustomizewatchstrapsandotherleathergoodsinahighlyimmersiveandphotorealisticmanner.Thisresultedin66%moreuserengagementand5-foldincreaseinconversion6.

IndustrialMetaverseaugmentsemployeeexperiencebyimprovingsafety,

allowingcollaborativewaysofworkingandsupplementingtraining

Industriesfacechallengesinmaintainingtheirworkforce

withturnoverrateshigherthan20%7.Thislevelofturnoverdisruptsoperations,duetoinsufficientpersonneland

knowledgeleakage.Furthermore,trainingemployees,

especiallyforcomplextasksorhazardousenvironments,canbecostlyandrisky.

TheIMprovidesworkerswithbettertrainingtoolsandon-the-jobsupportthroughsmartAIassistants.TheseAItoolscanalsosaveandshareimportantknowledge,soexpertiseisn’tlostwhenemployeesmoveon.Bymakingfactories

moreengagingandexcitingplacestowork,theIndustrialMetaversehelpsattractnewtalentandkeepoperationsrunningstrongly.

Industrialmetaversetechnologycanalsoincreaseemployeesafetybysupportingremoteoperationsandremovingtheneedfordirecthumaninvolvementinphysicallydangerousworksituations.

InaCapgeminisurveyTotalImmersion:HowImmersive

ExperiencesandtheMetaverseBenefitCustomer

ExperienceandOperationsamong8000consumers,77%

answeredthattheybelievethatimmersiveexperienceswillsignificantlychangetheirinteractionwithpeoplebrandsandservices.And78%ofshopperspreferimmersiveinteractiveexperiencesovervideo5.

CamilleFournet,aluxuryleathergoodsbrandfounded

in1945,hasrecentlyenhanceditscustomerexperience

throughaninteractive3DproductconfiguratordevelopedincollaborationwithSmartPixels.Thisinnovativetoolallows

Intelligence,meetexperience:Convergenceofphysicalanddigitalrealities,-atscale10

1|WhyistheMetaverseadisruptorforindustries?

TheIndustrialMetaversecanbringthreefoldvalue

Business

Impactonproductdesignandoperations’e?ciency

Costsavings

Automation

Fastertime-to-market

Quality

People

Impactonemployeeexperience

Reducedrisk

Safety

Attractivity

Training

Planet

Impactonsustainability

Physicalassets

Wasteminimization

Energyand

resourceoptimization

CO2emissions

ThroughitsdigitaltwinEcho,Equinor,aninternational

energycompany,hasbeenabletoachieveareductionofupto50%ofoffshoremanhoursatitsJohanSverdrupoilfield,reducingemployeeexposuretorisks7.

There’salsoasignificantgapinformaltrainingprovidedby

companies:59%ofemployeesreporthavingnoworkplace

training,withmostoftheirskillsbeingself-taught.

Additionally,33%ofU.S.workersfindtheircompany-

providedtrainingineffective8.Toaddressthisgap,3D-basedtrainingprogramswithintheIMprovideimmersive,risk-freeenvironmentsforemployeestolearnandpracticetheirskills.Carl’sJR.usesanARappforself-pacedlearninganduses

realtime3Dvisualizationstosimulateauditinspections.

Thisresultedina73%reductionintrainingcostsforthe

franchiseesandadoubledamountofplatinumauditscores9.

IndustrialMetaversetechnologiesareenablingasustainablefuture

Thereisincreasingpressureoncompaniestoreducetheirenvironmentalfootprintandimprovesustainability.

TheIMcanhelporganizationsunderstandandquantifytheimpactoftheirpastdecisions,aswellascomparevarious

scenariosthatcanhelpforecasttheoutcomeofdifferent

decisions.Assuch,theycanhelpreducewaste,increase

efficiencies,proposeinterventions,andpossiblyautomatechange,helpingorganizationsandsocietiesbecomemore

sustainableastheybecomemoredigital.Heinekencreatedavirtualbrewery.Thesimulationshowedapproximately70%

ofenergyusewaslinkedtothegenerationofheatingand

coolingnecessaryforthebrewingprocess.Byoptimizingandmonitoringthesecoolingandheatingsystemsthroughan

end-to-endprogram,15-20%energysavingateachsite,andanaverageCO2reductionof50%ateachsitewererealized10.

TheenvironmentalimpactoftheIndustrialMetaverseisacriticalconsiderationasitheavilyreliesonenergy-intensivetechnologies.However,researchfromCapgeminiResearchInstituteTheEco-DigitalEraTMresearchshowsthatover

thenextfiveyears,digitaltechnologiesareanticipatedtomakeanetreductioninemissionsbecausetheirreductionsoutweightheassociatedcarbonfootprint.

Intelligence,meetexperience:Convergenceofphysicalanddigitalrealities,-atscale11

2|WhatistheIndustrialMetaverse?

TheIndustrialMetaverseisaconvergenceoftechnology

IndustrialMetaverseisbothanapproachandatechnologyconvergenceplatformthatbridgesphysical&digitalenvironments,tobettercollaborate,design,simulate,operate,optimize,andautomateindustrialprocesses.Thisbridgeisestablishedthroughtheconvergenceofsimulationexperienceandintelligencetechnology.

TheIndustrialMetaverseisanexcitingnewapproach,

emergingasthenextlogicalstepfromthreepreviouslysiloedinitiatives:IndustrialDigitalTransformation,Data-Driven

Transformation,andExperienceTransformation.Historically,eachofthesetransformationshasoperatedindependently,creatingseparatepathwaysforindustrialadvancement.

However,theirlackofintegrationhashadsignificantchallenges,particularlyinscalingtheseinnovationseffectivelyacrossindustries.

Challengesinscalingseparatedinitiatives

Thedisconnectionbetweentheseinitiativeshasled

tobarriersinscalability.Forinstance,IndustrialDigital

Transformationinitiatives,whichaimtocreatestreamlined,tech-enabledindustrialprocesses,havestruggledtoachievetheirfullpotentialatscale,duetoalackofintegrationwithdatainsightsandadaptiveuserexperiences.

Similarly,Data-DrivenTransformation,whilepowerfulin

providingdatamanagementanddatasciencecapabilities,hasprimarilybeenthedomainofhyper-specialists.Asaresult,

theseinsightshavenotbeenfullyleveragedbybroader

businessteamsoroperationalstaff,limitingtheirimpactinpractical,day-to-dayindustrialcontexts.

ExperienceTransformationhasintroducedengaging,oftenimmersivetechnologies,enhancinghowusersinteractwithindustrialenvironments.However,withoutintegrationofreal-timeintelligenceanddatainsights,theseexperiencescansometimesfeeldisconnectedorlackinginfunctional

value.Thisshortfallhascontributedtoskepticismaroundmetaverseconcepts,astheexperiencescanbeseenasgimmicky,ratherthanimpactful.

As-islandscapeCutting-edgeTech

Industrialdigitaltransformation

Data-driventransformation

Experiencetransformation

DigitalTwins

Digital

Continuity

Simulation

IT/OT

Convergence

Data

Management

IndustrialMetaverse

Analytics&AIIntelligence

Experience

DataScience

RT3D&XR

Visualization

Collaboration

SmartAdvisors&Agenticsystemscollaborating

AdvancedExperienceAI-driveninterfaces|XR|SpatialComp

Edge/GenAI

Figure2:IndustrialMetaverseisaresultofearliertransformationsresultinginaconvergenceoftechandanapproachtoanewwayofworking

Intelligence,meetexperience:Convergenceofphysicalanddigitalrealities,-atscale12

2|WhatistheIndustrialMetaverse?

Thenewpathforimproved

industrialperformanceatscale

Whyconvergenceisnowpossibleandpowerful

Today,rapidimprovementsintechnologyaremakingitpossibletobringthesethreeareastogether,creatingaunifiedplatformthatdeliversimpactatanewscale.

Asbothanapproachandatechnologyconvergence

platform,theIndustrialMetaversebridgesphysical&digitalenvironmentstobettercollaborate,design,simulate,

operate,optimize,automateindustrialprocess.This

bridgeisbuiltthroughtheconvergenceofexperienceandintelligence,creatingadigitalframeworkthatmirrorsandinteractswiththephysicalworld.

AtCapgemini,weviewtheIndustrialMetaverseasadualconcept:Itisbothanapproachandtheresulto