Unit7

ServingFoodandBeverages

LearningObjective

Inthisunityouwilllearn：

※howtoprovideexplanationsforservingfoodandbeveragesbased

onairportregulations;

※howtoprovideservicesaccordingtotheprocedures;

※howtodealwithproblemsduringservices.

Guided

LearningThetypeoffoodvariesdependingupontheairlinecompanyandclassoftravel.Mealsmaybeservedononetrayorinmultiplecourseswithnotrayandwithatablecloth,metalcutlery,andglassware(generallyinfirstandbusinessclasses).Oftenthefoodisreflectiveofthecultureofthecountrytheairlineisbasedin.Theairlinedinnertypicallyincludes

meat

(mostcommonly

chicken

or

beef),

fish,orpasta;a

salad

or

vegetable;asmall

breadrollandadessert.

Condiments

(typically

salt,

pepper,and

sugar)aresuppliedinsmall

sachets

or

shakers.

Guided

LearningCaterersusuallyproducealternativemealsforpassengerswithrestrictivediets.Thesemustusuallybeorderedinadvance,sometimeswhenbuyingtheticket.Someofthemorecommonexamplesinclude:*Culturaldiets,suchas

Turkish,French,Italian,Chinese,Korean,

Japanese

or

Indian

style.

*Infantandbabymeals.Someairlinesalsooffer

children'smeals,containingfoodsthatchildrenwillenjoysuchas

bakedbeans,mini-hamburgers

and

hotdogs.Guided

Learning

Medicaldiets,includinglow/high

fiber,low

fat/cholesterol,diabetic,

peanutfree,

non-lactose,low

salt/sodium,

low-purine,

low-calorie,

low-protein,bland(non-spicy)and

gluten-free

meals.*Religiousdiets,including

kosher,

halal,and

Hindu,

Buddhist

andJainvegetarian(sometimestermedAsianvegetarian)meals.*Vegetarian

and

vegan

meals.Someairlinesdonotofferaspecificmealfornon-veganvegetarians;instead,theyaregivenaveganmeal.

WarmerI.Readthefollowingpicturesandanswerthequestions.1.Thefollowingarefoodanddrinksonboard.Areyoufamiliarwiththeirmeaningandcanyouaddanymore?

①②③④⑤⑥⑦⑧2.Matchingthenamewithitsimage.A．muffinB.yoghurtC.hotdogD.mineralwaterE.hamburgerF.orangejuiceG.teaH.coffee①__________②__________③__________④________⑤________⑥________⑦__________⑧________

II.FindthedefinitioninColumnBwhichmatchesthewordorphraseinColumnA.

A1.flavor2.dessert3.course4.vegetarian5.starter6.lemonade7.cream8.specialty9.mutton10.whiskyBA.partofamealservedatonetimeB.someonewhoeatsnomeatC.themeatfromanadultsheepD.adishservedasthelastcourseofamealE.thepartofmilkcontainingthebutterfatF.thetasteexperienceG.strongalcoholicdrinkmadefrombarleyH.afoodordrinkpreparedinaspecialwayI.sweetenedbeverageofdilutedlemonjuiceJ.foodordrinktostimulatetheappetiteSetting

Itis11:00am,themealtimeonboard,theflightattendantsarereadyforservingmealsanddrinkstopassengers.

Lookatthepictures.Whatdotheflightattendantsdo?Workwithapartnertomakeatleasttwosentencesforeachpicture.Topicone:FoodService(FA:flightattendantP:passenger)SampleConversation1FA：Pleasepullyourtabledown.It'slunchhour.

P：Allright.

FA：Whatwouldyoulike,sir?

P：What’syoursuggestion?

FA：Youmaychoosefromthefishandbeef.

P：I'dlikethebeef.

FA：Hereyouare.Wouldyoulikeacupofteaorcoffee?

P：No,I'dratherhaveaglassofjuice,please.Whatkindsdoyouhave?

FA：Wehaveaselectionoforange,apple,grapeandlemonade.

P：I'llhaveaglassoflemonade.Moreice,please.

FA：Allright.Willtherebeanythingelse?

P：Couldyougivememorepapernapkins?

FA：Sure.Hereyouare.

P：Thanks.

FA：You'rewelcome.Enjoyyourmeal.Pressthecallbuttonifyouneedanymorehelp.

VocabularyandExpressionsbeefn.牛肉aselectionof對于…的選擇lemonaden.檸檬水papernapkins餐巾紙callbutton呼叫按鈕

CheckYourUnderstanding1.Howdoyoucommunicatewithpassengersaboutservingdrink?

2.Howtoexpressyourselfwhenofferingdrinkservice?

3.Whatdoesthewomanwanttodrink?

SampleConversation2P:Excuseme,canIaskaquestionaboutthemenu,please?FA:Byallmeans.P:It'snotforme,it'sformydaughter.Thisisafullmeal,isn'tit?FA:Yes,that'sright…Look,itsaysstarter,maincourseanddessert.P:Ithoughtso,butthattoomuchformydaughter.Doyouhaveachildren'smenu?FA:Yes,wedo,butyouhavetopreorderspecialmeals.P:Whatapity.FA:Look,it'snotaproblem,I’llbringherthefulltrayandshecanpickandchoosewhatshelikes.P:That’sfinethen.Thankssomuch.VocabularyandExpressionsmenun.菜單afullmeal全餐startern.開胃菜coursen.一道菜dessertn.餐后甜點Whatapity！好可惜啊！pickv.挑選；采摘CheckYourUnderstanding1.Whatdoesthemanask?

2.Whatdoesafullmealconsistof?

3.What’stheprobleminorderingchildren’smeal?

SampleConversation3FA:Excuseme,Sir.MayIorderforyou?P:Ok.ButI’mnotsurewhattoeat.Wouldyouliketogivemesomerecommendation.FA:Areyouavegetarian?P:No.FA:Areyouallergictoanything?P:Iamnotcomfortablewithmutton.FA:Inthatcase,youcantrysomechicken.Itisthespecialtyinourflightandithassomespecialflavors.It’sverypopular.P:Inthatcase,Iwouldliketotryit.FA:Whatelsedoyouprefer?P:Thatisenough.FA:Whatwouldyouliketodrinktoyourdinner?P:Iprefersomewhiskey.FA:Howmuchdoyoulike?P:Justaglass.FA:OK.Waitforamoment.P:Thankyou.VocabularyandExpressionsvegetariann.素食者allergicadj.過敏的muttonn.羊肉specialtyn.特色菜flavorn.風味；風情whiskeyn.威士忌CheckYourUnderstanding1.Isthemanavegetarian?

2.Whatdoestheflightattendantsuggesthimtoorder?

3.Whatdoesthemanwanttodrink?

Tasks

Accordingtosampledialogues,makeconversationswithyourpartnerbyusingthepromptsgivenbelow.(P:passengerFA:flightattendant)Task1P:Isthesoupveryspicy?

FA:No,it’snotspicy.Task2P:Amanwantsfishforhismeal.FA:Available,butneedstime.Task3P:Amanordersalcoholtodrink.FA:Notavailableinthecabin.TopicTwo:BeverageService(FA:flightattendantP:passenger)SampleConversation1FA:Whatwouldyoulike,sir?P:CouldIhaveacupoftea,please?FA:Yes,ofcourse.Doyoumindwaitingamoment?We’reservingcolddrinksjustnow.P:Ohsorry,I’llhaveanapplejuicethen,andthetealater.FA:Areyousure?P:That’llbefine.VocabularyandExpressions

Doyoumind…您是否介意…

?waitamoment稍等colddrinks冷飲CheckYourUnderstanding1.Whatdoesthemanliketodrink?

2.Whydoestheflightattendantletthemanwait?

3.Whatwouldthemanliketodrinkfirst?民航情景英語SampleConversation2(Acabinattendantisreadytoclearupthetable.)FA:Doyouenjoyyourmeal,Madam?P:Yes,Ienjoyitverymuch.FA:MayIclearupyourtablenow?P:Oh…sure,please.FA:It'scleannow,Madam.Doyouneedanymoredrink？P:Eh…whatkindofdrinksdoyouhave?FA:Wehavecoffee,tea,juice,cokeandbeer.P:I’dlikesomeorangejuice.FA:OK,hereisyourorangejuice.P:Thankyou.VocabularyandExpressionsenjoy…meal享用一頓飯clearup清理；打掃drinkn.酒；飲料v.喝；飲coken.（Coca-Cola）可口可樂CheckYourUnderstanding1.Howdoyoucommunicatewithpassengersaboutclearingthewaste?

2.Howtoexpressyourselfwhenofferingdrinkservice?

3.Whatdoesthewomanwanttodrink?

SampleConversation3FA:Goodafternoon,sir.Wouldyoulikesomethingtodrink?P:Yes,please.Whathaveyougot?FA:Well,wehavecoffee,tea,juice,milk,Coca-cola,Sprite,Seven-upcreamorsugar,beer,andwater,whichwouldyouprefer?P:Acupofcoffee,please.FA:Howdoyoulikeyourcoffee?Withcreamorsugar?P:No,thanks.I’dliketohavemycoffeeblack.FA:Ok,waitamoment…Nosugar,nocream,straightcoffee.Hereyouare.Pleaseenjoyit.P:Thankyouverymuch.FA:Mypleasure.VocabularyandExpressionsSpriten.雪碧（碳酸飲料）Seven-upn.七喜creamn.奶油；奶酪sugarn.糖blackcoffee不加牛奶（或奶油和糖）的咖啡

CheckYourUnderstanding1.Whatdrinkdoesthemancanchoosefrom?2.Whatdoesthemanwanttodrink?

3.Whatkindofcoffeedoesthemanprefer？

TasksAccordingtosampleconversations,makeconversationswithyourpartnerbyusingthepromptsgivenbelow.(P:passengerFA:flightattendant)Task1P:thirtyC:awideselectionofbeveragesonboardTask2P:hungryC:twochoicesofmaincourseTask3P:allergictobeefC:offerchickenmeal

Section2ProgressCheck1.Translatethefollowingphrases呼叫按鈕餐巾紙素食者一道菜不加糖的咖啡冷飲餐后甜點開胃菜清理檸檬

2.AnswerthefollowingquestionsWhattraveldocumentsarenecessaryforcheckinginaflight？Whatthingsdoesapassengergetfromtheagentatthecheckincounter?Howdoyouhelpapassengerselecthisseat?Doallthepassengersneedtocheckinatthecounter?Howdofirstclasspassengerscheckinatairport?

FurtherReading

AlaskaAirlines

AlaskaAirlinessellshotmealsonflightsover2.5hours;afruitandcheeseplatterisavailableforpurchaseonmostflightsovertwohours.Pricesrangefrom$7to$8.Snacksknownas“picnicpacks”cost$6.There’saspecialselectionoffor-purchasemealsonflightstoandfromHawaii,includingredmisogingerchicken($7).

Non-alcoholicbeveragesarecomplimentary,whilebeer,wineandliquorscost$6to$7ineconomyclass(they’refreeinfirst).

AmericanAirlinesAmericanAirlinesrecentlybeganofferingfreesnacksineconomyclassonalldomesticflights(cookiesorpretzels),aswellasfreemealsonflightsbetweenDallas/FortWorthandHawaii.ComplimentarymealsarealsoofferedaboardflightsbetweentheU.S.andEurope,AsiaandsomedestinationsinLatinAmerica.Onotherinternationalflightsaswellasalldomesticflights,economy-classflierscanpurchaseitemssuchassnackpacks,sandwichesandotherlightfare($4–$9.99).Passengersinfirstorbusinessclassgetfreesnacks,“LiteBites”orfullmeals,dependingonthelengthandtimeoftheflight.Non-alcoholicbeveragesarefreeonallflights,whileeconomy-classpassengerswillpay$7to$9foralcoholicoptions.(Thesearefreeinbusinessandfirstclass.)

DeltaAirlinesDeltaoffersonecomplimentarysnack(pretzels,peanutsorcookies)onmosteconomy-classflights,aswellasamenuoffor-purchaseitemssuchasPringleschips,sandwiches,wrapsandfruit/cheeseplates($3.49–$9.99)onU.S.,CaribbeanandLatinAmericaflightsofatleast900miles.Complimentarymealsareavailableonlongerinternationalflights.First-andbusiness-classpassengersgetcomplimentarysnacksand/ormeals,dependingonthelengthoftheflight.Complimentarynon-alcoholicdrinksareofferedonallflights.First-andbusiness-classpassengersgetfreealcoholicdrinks,whileeconomy-classpassengerspay$6to$10.

FrontierAirlinesUltra-discounterFrontierdoesnotincludeanyfreesnacksorbeveragesaboarditsflights;instead,youcanpurchasetheseindividuallyorinpackages(suchascoffeeandasnackfor$4.49).JetBlueAirlinesJetBlueservesavarietyofcomplimentarysnacksandbeveragesinitseconomy-classcabins.Beer,wineandcocktailscost$6to$9.Theairline’sboxedsnackscost$7andareavailableonmostflightslongerthantwohours.There’salsoanEatUpCafeselection(sandwiches,salads,cheeseplate,etc.)onsomelongerflights,withoptionsrangingfrom$4to$12.JetBlue’spremiumcabin,calledMint,isavailableonlyonselecttranscontinentalorinternationalflights;faresinthiscabinincludecomplimentarymeals,smallplatesandalcoholicbeverages.

SouthwestAirlinesPeanuts,pretzelsandnon-alcoholicbeveragesarecomplimentaryonallflights.Beer,wine,spiritsandmixeddrinkscost$5.Onlongerflights,othercomplimentarysnacksareavailable.PassengersinBusinessSelectgetonefreepremiumdrink.SpiritAirlinesSpiritdoesn’tservemeals,butsnacks(muffins,candy,chips,nuts)areofferedfor$2–$6.50.Spiritalsochargesforalldrinks,includingsoftdrinksandwater($3).Hotdrinkslikecoffeeandteaare$2.Alcoholicbeveragesare$7to$8.Selectbundles(suchasnutsandasoftdrinkoramuffinandahotdrink)canbepurc