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Inpartnershipwith
MAUK
TheManufacturers'organisation
Investment
Monitor2024:
UsingDatatoDriveManufacturing
Productivity
EXECUTIVESUMMARY
ExecutiveSummary
Long-termstrategiesareimperativetocreatingacompetitive,predictableandstableeconomicenvironmentforbusinesses.Thenewgovernmenthasanincredibleopportunitytoresetthe
riskappetiteofbusinessandgetinvestmentflowingagain.Thismeansacceleratingthedigitaltransitionthroughthemassadoptionofindustrialdigitaltechnologies,AI,dataanalytics,
robotics,automationandmakinguseofadditivemanufacturingtechniqueslike3Dprinting.
Manufacturerswillplayacentralroleinthatopportunity
byinvestingandactingasachannelfornationalgrowth,
enablingtheGovernmenttoachievetheirmissionforthe
UKtobethefastestgrowingeconomyintheG7.Thatgoaliscertainlyachievableifmanufacturingissetattheheartofanylong-termindustrialstrategy.
Asmanyofusknow,thisvibrantindustrycontinuesto
investmorethan£30bnayearincapitalassetsand
around£20bninR&D,accountingfornearlyhalfofthe
privatesector’stotalspendoninnovation.Ontopofthis,
manufacturersinvestheavilyinskillsbothinretraining
existingworkersandsupportingthepipelineoffuturetalentthroughapprenticeships.Itisimportantweensurebusinessinvestmentisadequatelysupported,andthisresearch
helpsuspinpointwhatweneedtodonext.
UsingtheInvestmentMonitorSurvey,weupdateand
highlightwhatmanufacturers'investmentprioritiesare
overthenext12months.Thisdatacanhelpusunderstandthedirectionofinvestment,whichwecanusetoinform
supportingindustrieslikefinance,tofuelthoseambitions.Thisfeaturealsoincludesafocusontheuseandbenefitsofdataanalyticsinthesector,aswellasalookatthefund-raisingaspectofinvestment.
Thesurveyhighlightsthatmorethanhalfcontinueto
prioritiseinvestmentinplantandmachineryandskills.
However,investmentinsoftware,sustainabilityandR&Dalsorankhighforbusinesses.Asaninterestingfollow-uptoMakeUKandRSMUK’spreviousinvestmentresearch,
investmentintensityincapitalequipmentexpenditurehas
increasedinthelasttwoyearsindicatingmanufacturers
areinvestingmoreinplant&machinery.Thisisapositive
signfortheUKgivenbusinessconditionsarethemost
stablethey’vebeeninoverhalfadecade.Though,therearesurprisingdifferencesbetweenUK-ownedandforeign-ownedcompanies.
Butclosingtheproductivitygapwithourwesterncompetitorswillnotbeeasy.Overthelastdecade,asthefourthindustrialrevolutiontakesplace,moreorganisationsareusingthe
powerofdatatodiscoverefficienciesinthemanufacturingprocess.Thefindingsofthisresearchshowsthatdata
analyticshaspenetratedeveryaspectofamanufacturingorganisation,fromtheproductionprocesstoallback-
officefunctionslikeIT,financeandHR.Dataisbeingusedtoaccelerateproductivityandreducecosts.Though,thenextopportunityliesinhowwetakethisfurther,asmostmanufacturersareonlyusingdataanalyticsforabouthalf,orless,ofprocesseswithineachdepartment,andonlyanaverageofabout10-20%havegonebeyondthisthreshold.
Governmentpolicydesigncanplayacrucialroleinenablingfurtheradoptionofdataanalytics.Thekeythemesidentifiedbymanufacturerslargelyechotheideasproposedbyour
previousinvestmentresearch,encouraginginvestment
incentivestobedesignedwithlongevity,generosityand
accessibility.Thefindingsofthissurveyshowmanufacturerswanttheseideastoextendtoalltypesofincentives,whichshouldbemadesimple,accessibleandtostickforthelonghaul.Inotherwords,thehallmarksofanindustrialstrategy.
INVESTMENTMONITOR2024:USINGDATATODRIVEMANUFACTURINGPRODUCTIVITY2
CONTENTS
CONTENTS
ExecutiveSummary2
Part1–InvestmentActivity4
Investmentpriorities4
Investmentintensity5
Investmentintensityinplant&machineryovertime6
Influencefactorsforinvestment8
Bringingitalltogether9
Part2–InvestmentandDigitalAnalytics10
Advancingproductivitywithdatapower10
Thebenefitsofdataanalytics13
Italwaysboilsbackdowntopeople14
Datacompatibility16
Sowhatshouldmanufacturersdotoovercomethebarriers?16
Part3–InvestmentandFinancing17
Differentmethodsoffundinginvestments18
Fundingresearchanddevelopment19
Barrierstoaccessingfinance20
Part4–GovernmentSupport21
Ruleofthreeinpolicy-making22
Conclusion23
Recommendations23
RSMViewpoint24
Makinginvestmentsindigitaltechnologies–5keysteps25
INVESTMENTMONITOR2024:USINGDATATODRIVEMANUFACTURINGPRODUCTIVITY3
PART1-INVESTMENTACTIVITY
PART1
INVESTMENTACTIVITY
INVESTMENTPRIORITIES
Nowthatthedusthassettledonthegeneralelection,
manufacturersarelookingforwardastheypreparefortheimplementationoftheUKIndustrialStrategy,followingitsannouncementattherecentInvestmentSummit.
Manufacturersachieveproductivitygrowththrough
investmentincapital,highlyskilledlabour,andtakingrisksonnewideas.Morethanhalf(53%)ofmanufacturers
plantoprioritiseinvestmentinplant&machineryoverthenext12months,whichwouldincludeequipmentsuchas
toolingmachines,CNCs/PLCs,whitegoodsandevenofficeequipmentsuchascomputers,chairsordesks.
Formanufacturersthereislikelytobeagreaterfocus
ontheproductivity-enhancingcapitalequipment,which
canbesplitintotwocategories.Eithernewinvestmenttoincreasethecapitalstockofthebusiness,ormaintenance
investmenttoupdateandreplacedepreciatingassets.
Theformercanresultinimprovedproductivitywhichthepreviousgovernmenthadsoughttoacceleratewithuseofincentivessuchasattractivecapitalallowances.
Almostequalinpriorityistheinvestmentinlabourandskills(52%),specificallyforproduction.Theaccessofskillsisoneofthegreatestbarrierstogrowththatmanufacturersfacetoday,soitisexpectedthatbusinessescontinuetoinvestinthisarea.Today,therearestillover60,000vacanciesinthesector,with2.5rolesvacantforevery100roles.1Investmentinlabourcanincludebothrecruitmentandretentionas
wellasupskilling,trainingandapprenticeshipstoensureapipelineoffuturetalent.Though,theApprenticeshipLevyhasfailedtomeetitsobligationstosupporttraininginnewtalent,withanearly40%declineinapprenticeshipstarts
sincetheLevy’sinceptionin2017.
Chart1:Manufacturers’investmentprioritiesinthenext12months
%shareofresponses
PlantandMachinery
LabourandSkills(productionstaff)DigitaltechnologiesandsoftwareSustainability
R&DprogrammesAItechnologies
LabourandSkills(non-productionstaff)SupplyChainsystems
Netzero
Internationalexpansion(Exports)Newandimprovedbuildings
Strategicacquisitions/supply-chainintegrationInfrastructure(e.g.transportationsystems,communicationnetworks)
Internationalexpansion(newplantsoverseas)
Other
None
53%
52%
39%
33%
33%
30%
30%
24%
24%
22%
18%
17%
16%
7%
0%
2%
Source:MakeUK/RSMUKInvestmentMonitorSurvey2024
1ONS
INVESTMENTMONITOR2024:USINGDATATODRIVEMANUFACTURINGPRODUCTIVITY4
PART1-INVESTMENTACTIVITY
5INVESTMENTMONITOR2024:USINGDATATODRIVEMAUHFACLTUHRIEINRGMPARNOUDFUACTIRITIGWORKFORCE-WELLBEINGANDWORKINUKMANUFACTURING5
Investmentindigitalrankedrelativelyhighly(third)amongstthelistofpriorities,whichissomewhatunexpected,givenR&Disusuallyoneofthemostimportantinvestments
manufacturersmake.Thoughonlyfor39%,therankingofthisprioritysendsasignalthatthemanufacturingsectorislookingtoacceleratetheadoptionofdigitaltechnologiesandiswillingtoprioritiseitaheadofinnovationspendin
thecomingyear.
Thisisagreatopportunityfortheindustrytobenefit
fromoptimisationstrategiesthatcouldleadtomassive
productivitygains.PreviousMakeUKresearchfoundthat
oneinfourmanufacturerswerestillatthe“conception”
stageofdigitalising,meaningtheywerebeginningto
exploredifferentsolutionsfortheirbusiness.Andnearlyhalfwereatthe“evolution”phaseindicatingtheywerealready
implementingnewdigitalsolutions.2Now,manufacturers
needtotaketheseinvestmentsforwardandreachthe
“revolution”stagewhendigitaltechnologiesreturnefficiencyandproductivitygains.
INVESTMENTINTENSITY
Investingcoversawiderangeofideas.Asthepriorities
highlight,mostinvestmentswilltaketheformofactionstohelpmanufacturersachievetheirgoals,fromdigitalisationtodecarbonisation.However,intermsofcost,notall
investmentsareequalassomecanrequiresubstantialfunds,expertiseandcarrydifferentrisks.Asaresult,
thereisadifferenceintheshareofacompany’sturnoverthatmaybeallocatedtocertaintypesofinvestments.
Comparinginvestmentinplant&machinerywithR&Dsuggeststhatmanufacturersspendmoreoncapitalequipmentthaninnovation,asexpected.
Theaverageforplant&machineryiscurrently8.1%,an
increasefromthelasttimethissurveyquestionwasposed(in2022)andreportedanaverageof7.5%.Thisispositiveasitsuggeststhatinvestmentintensitymayhaveincreasedinthelasttwoyears.
MANUFACTURERSSPENT8.1%
OFTHEIRTURNOVERONPLANT&MACHINERY
AND
OFTHEIRTURNOVERONINNOVATION
6.5%
R&D,alternatively,isslightlylessinvestmentintensivewiththeaveragemanufacturerspending6.5%oftheirturnoveroninnovation.Thelargestgroupofmanufacturers(59%)sitwithinthe6%orlesscategory.Itisnaturalthatthetypicalmanufacturerwouldinvestmoreinplant&machinerygiventhehighcostnatureofphysicalequipment,thoughinsomecasesthismaybeuntrueasmanufacturersinspecific
industries,likeaerospace,pharmaceuticalsorchemicals,maybesubstantiallymoreR&Dintensive.
Chart2:Investmentexpenditureasashareofturnover,plant&machineryvsR&D
%shareofresponsesforeachcategory
24%
22%
22%
■Plant&Machinery■R&D
19%
16%
15%
13%13%
11%
7%
7%
5%
5%5%
4%
3%3%
2%
1%1%
Don'tknow
<1%1-3%4-6%7-9%10-15%16-25%26-50%>50%No
expenditure
Source:MakeUK/RSMUKInvestmentMonitorSurvey2024
2MakeUK/AWS,DemystifyingDigitalisation(2023)
6INVESTMENTMONITOR2024:USINGDATATODRIVEMAUHFACLTUHRIEINRGMPARNOUDFUACTIRITIGWORKFORCE-WELLBEINGANDWORKINUKMANUFACTURING6
PART1-INVESTMENTACTIVITY
INVESTMENTINTENSITYINPLANT&MACHINERYOVERTIME
Investmentintensityasashareofturnoverhistorically
deviatedaroundthe7%mark,whichisconsistentwith
nationalstatisticsthatsuggestthemanufacturinginvestmentintensityforcapitaliscloserto6%.3However,thesurvey
findingsnowshowthatinvestmentintensityinplant&
machineryinvestmenthasexceeded8%forthefirsttimeinadecade,whichisapositivesignthatthesectorisinvestingmoreinproductivityenhancingcapitalequipment.Theneedfornew,energyefficientmachineryandtherisinginterestinroboticsandautomationisfuellinginvestmentintheseareas.
Amorestablepoliticalenvironment,combinedwiththeabsenceofunwelcomeeconomicshocks(suchasa
pandemicorenergycostcrisis)hasgivenbusinesses
moretimeandroomtobreathe.Thishasenabledsensibledecision-makingintheinvestmentsceneandresultedin
greatercapitalexpenditure.ThecollectionofdataforR&Dintensityhasonlyjustbegunbutitwillbeinterestingtoseewhetherinnovationspendtakesasimilarpath.
Yet,itshouldbeacknowledgedthattheincreasedshareofturnoverspendmayalsoreflectrisinginterestrateswhichhaverestrictedaccesstofinance,especiallyforSMEs.Asaresult,itispossiblethatmanufacturersaredippingintoagreatershareoftheirturnovertomeettheirinvestmentneeds.
Chart3:Investmentinplant&machineryasashareofturnover,weightedaverages
8.1%
7.5%
7.2%
7.5%
6.9%
6.5%
5.9%
2014201520162017201820222024
Source:MakeUK/RSMUKInvestmentmonitorsurvey2024,previousInvestmentmonitorsurveys
3MakeUKcalculationsofONSdata(BusinessInvestmentasashareofturnover)
PART1–INVESTMENTACTIVITY
7INVESTMENTMONITOR2024:USINGDATATODRIVEMAUHFACLTUHRIEINRGMPARNOUDFUACTIRITIGWORKFORCE–WELLBEINGANDWORKINUKMANUFACTURING7
UK-ownedmanufacturersbetmoreontheUKeconomy
Doesthetypeofownershipofabusinessmakeadifferencetoinvestmentintensity?Breakingdownthedatafor
bothplant&machineryandR&DwefindsurprisingdifferencesbetweencompaniesthatarewhollyUK-owned,
internationally-owned(withaUKpresence)andUKowned(withinternationalpresence).Thebreakdownofthisdatadrawsouttwomainthemes:
–UK-ownedfirmsinvestagreatershareoftheirturnoveroncapitalandinnovationthaninternationally-ownedcompanies.
–LargerUKorganisations,withamoreinternationalpresence,aremoreinvestmentintensivethanbothUKfirmswithoutanoverseaspresenceofinternationally-ownedfirms.
Chart2a:Averageinvestmentexpenditure(%shareofturnover),brokendownbyownershiptype
11%11%
9%
6%
5%
5%
UKcompany,basedonlyinUK
UKcompanywith
internationaloperations
InternationalcompanywithUKsubsidiary
■Plant&Machinery
■R&D
Source:MakeUK/RSMUKInvestmentMonitorSurvey2024
Basedonthisdataalone,fromapolicyperspective,itisworthconsideringwhethertheGovernmentshouldputgreaterfocusonunderstandingthebenefitsofforeignownershipandensurethattheydogainfromthedomesticeconomy.ThesurveyfindingsherewouldargueinfavourofUKownershipofUKmanufacturers,aswellasfocussingscalingupeffortsonthoseUK-ownedbenefits.Thatis,ofcourse,ifwewanttoseemorebusinessesincreasingtheirinvestmenthere.
8INVESTMENTMONITOR2024:USINGDATATODRIVEMAUHFACLTUHRIEINRGMPARNOUDFUACTIRITIGWORKFORCE-WELLBEINGANDWORKINUKMANUFACTURING8
PART1-INVESTMENTACTIVITY
INFLUENCEFACTORSFORINVESTMENT
Cost,accesstofinance,skills,riskappetite,competition.
Therearemanyfactorsthatcaninfluenceabusiness'
investmentchoices,andgenerallyitisnotalwayspossibletodictateinvestmentbypullingonpolicylevers.However,long-termstrategiesfromGovernmentcanprovidecertaintyandpredictabilityforindustry,andvisionssuchasachievingnetzeroandbecominganAIsuperpowercanincentivisegreaterinvestmentinproductiveactivities.Therecentlypublished
IndustrialStrategyGreenpaperhasnamedAdvanced
ManufacturingasakeysectorthatwilldrivetheUK'sstrategy
OFMANUFACTURERS
SAYCONFIDENCETHATDOMESTICDEMAND
HASIMPROVEDWILL
INCREASEINVESTMENT
59%
goingforward.Thismessagingwillhelpmanufacturersdirecttheirinvestmentinamoreappropriatedirection.
Forthisreason,nearlysixintenmanufacturerssaythatconfidenceinthedomesticmarketisthemostimportantfactorwhichwillinfluencetheirinvestmentdecisions,
whetherthatisinplant&machinery,innovationorlabour.Confidenceineconomicconditionssupersedeseven
theneedtoupgradeand/orreplaceequipment,whichisimportantfor43%ofbusinesses.
However,thereareotherfactors,includingexporting
conditions,theneedtoexpandaswellasGovernment
incentives,suchascapitalallowancesorR&Dtaxcredits,whichimprovethepotentialreturnoninvestments
(ROIs)fordifferentprojects.Foreachbusiness,themostimportantfactormaybeslightlydifferent,butitisclearexternalconditionsplayamoreprominentrolethan
internalbusinessconditions.
Chart4:Factorsthatwillinfluencedecisionstoincreaseinvestmentoverthenext12months
%shareofresponses
59%
43%
ConfidencethatdomesticdemandhasimprovedNeedtoreplace/upgradeequipment
40%
39%
ConfidenceintheexportoutlookhasimprovedExpandingintonewareasofactivity
30%
23%
NewGovernmentincentivesmakingitmoreattractivetoinvestEmergingcapacityconstraints
22%
19%
Needtoreducelabour(moreautomation)Thetaxenvironmentismoresupportiveforinvestmentnow
18%
16%
16%
GreaterpoliticalcertaintyIncreasesupply-chainresilience
14%
13%
13%
MoreinternalfinanceavailabletofundinvestmentImprovedsupplychaindecisionmakingandinsightImprovedinfrastructurenetworks
11%
MoreexternalfinanceavailabletofundinvestmentCompetitormodernisation
1%
2%
OtherDon'tknow
Source:MakeUK/RSMUKInvestmentMonitorSurvey2024
PART1-INVESTMENTACTIVITY
BRINGINGITALLTOGETHER
Prioritiesforthemediumtermareclearformanufacturers.Fromapolicyperspective,itisimportantthatwedon’tpulltherugfromunderthefeetofmanufacturerswithtoomanyradicalchangestoexistingincentives.Thiswillhelpproducethedomesticconfidencemanufacturersarelookingfor.
TheGovernmentshouldcommittokeepingfullexpensingofcapitalallowancesinplace,makingR&Dtaxcreditseasiertouse,anddirectlytacklingdisincentiveslikeunfairbusinessrates.Despitethedifferencesininvestmentintensityby
organisationownership,FDIwillplayaprominentrolein
achievingtheGovernment’smissions.Goingforward,itisimportantweadaptourbusinessenvironmenttoattractforeigninvestmentsofthehighestqualitywhichultimatelyleadstogreaterprosperityfortheUK.
Allofthisgoodworkshouldbecoupledwithproper
campaigningtoensurebusinessesarealsoawareof
thewidersupportecosystemthatexists,suchaspublic-privatefundedinstitutionsliketheCatapults,InnovateUK,theBritishBusinessBankorMadeSmarter.Collaborationbetweentheseinstitutionscanhelpacceleratethe
adoptionofthetechnologiesthatwillbekeytoeconomicprogress.
9INVESTMENTMONITOR2024:USINGDATATODRIVEMAUHFACLTUHRIEINRGMPARNOUDFUACTIRITIGWORKFORCE-WELLBEINGANDWORKINUKMANUFACTURING9
10INVESTMENTMONITOR2024:USINGDATATODRIVEMAUHFACLTUHRIEINRGMPARNOUDFUACTIRITIGWORKFORCE-WELLBEINGANDWORKINUKMANUFACTURING10
PART2-INVESTMENTANDDIGITALANALYTICS
PART2
INVESTMENTAND
DIGITALANALYTICS
ADVANCINGPRODUCTIVITYWITHDATAPOWER
Chart5:Hastheuseofdataanalyticsmade
anoverallpositivecontributiontoyourbusiness?
%shareofresponses
■Yes■No■Don'tknow
Sincetheonsetofelectronictelecommunication
technologiesinthelate1800s,tomoderninternetservices,thevolumeandvalueofdatathatbusinessesandpeople
producehasreachedunprecedentedlevels.Thevalue
ofthatdatabroadlydependsonhowitisanalysedand
usedtoinformdecisionssuchasinvestmentchoices,
14%
66%
recruitment,marketingstrategies,orresourcemanagement.Manufacturingbusinessesarealifespringfordatawhich
grantsgreatopportunityfordataanalyticsolutionsto
20%
providesupport.Nowmanybusinessesarebeginningtofinduniquewaystousetheabundanceofunstructuredinformationtheyhavetocreatebotheffectivenessandefficiencygains.
Theuseandimpactofdataanalytictechnologiesinthe
manufacturingsectorisoneofthekeythemesofthe
InvestmentMonitorsurvey.Manufacturersmakeuseofdataanalytictechnologiesinmanydifferentways,fromoptimisingthemanufacturingprocess;planningstocklevelsacrosstheirsupplychains;todevelopingsocialmediacampaignsand
calculatingreturnoninvestmentsforR&D.Theapplicationsareendless,thoughmanySMEsremainbehindthecurve
Source:MakeUK/RSMUKInvestmentMonitorSurvey2024
whenitcomestomaximisingadoptionofthesetechnologies.Despitethis,anoverwhelmingmajorityofmanufacturers
(66%)saythatdataanalyticshavemadeanoverallpositivecontributiontotheirbusinesswhichsuggeststhereislargelyawelcomingresponseforsuchtechnologyamongstthesebusinesses.
Theseareexcitingtimesfortheworldofdata,worthmorethan£15bntotheUK4,andmanufacturersareexploringdataanalyticsforallfunctionsoftheirbusinessestomaximise
theirbenefits.Whenaskingmanufacturersinwhichareastheyhadimplementeddataanalytics,atleast50%said,
encouragingly,allkeydepartmentshadsomelevelofdataanalyticsbuiltintotheirfunctionality.
4DepartmentforBusiness&Trade(DataanalyticsandartificialintelligenceapplicationsinLeedsCityRegion-.ukinternational)
11INVESTMENTMONITOR2024:USINGDATATODRIVEMAUHFACLTUHRIEINRGMPARNOUDFUACTIRITIGWORKFORCE-WELLBEINGANDWORKINUKMANUFACTURING11
PART2-INVESTMENTANDDIGITALANALYTICS
Formostitvariedanywherefrom1%and49%ofthe
particularareawhetherit’sinfinance,ITorHR.Onein
fourhaveimplementeddataanalyticsinto49-99%of
themanufacturingprocesstoo,highlightingprogressin
thedigitalisationjourney.Anillustrationofdataanalytic
examplesinthemanufacturingsectorarealsohighlightedbelow.
Furthermore,weaskedmanufacturers,ofthesevarying
functions,whichhavebenefitedthemostfromdataanalytictechnologies.
Theresultsplacethefollowinginthetopthree:
36%saidthemanufacturingprocess(qualitymanagement,material/productprocessing)
31%saidmarketingandsales(e.g.CRM)
30%saidbackoffice(fiance,billing,invoicing,procurementetc.)
Whilsttherewasamixedresponse,thetopthreeindicatesthatdataanalyticshavepositivelyimpactedmanufacturersacrossfront,middleandbackofficefunctions.
12INVESTMENTMONITOR2024:USINGDATATODRIVEMAUHFACLTUHRIEINRGMPARNOUDFUACTIRITIGWORKFORCE–WELLBEINGANDWORKINUKMANUFACTURING12
PART2–INVESTMENTANDDIGITALANALYTICS
EXAMPLESOFDATAANALYTICSUSES
ACROSSTHEMANUFACTURINGBUSINESS
EnergyManagementandEmissionscontroltoolsareagrowing
sectorfordataanalyticsasmoremanufacturersimplement
ESGstrategiestoreducetheircarbonfootprint.Theemergence
ofAIisalsocreatingnewopportunitiesinthisarea.
QualityManagementSystems(QMS)can
enablemanufacturerstoensureproductsmeetregulatedstandards,aswellassupportdefectdetectionusingmachinelearningtechniques.
ManufacturerscanuseEnterpriseResourceplanning(ERP)
orMaterialRequirementsplanning(MRP)softwareto
manageinputs/outputs.ERPscanconnectMRPstoother
partsofthebusiness,suchasenergymanagement.
Chart6:Dataanalyticspenetrationwithinvariousfunctionsinamanufacturingbusiness
%shareofresponsesshowingwhatshareofprocessescurrentlymakeuseofdataanalytics
■None(0%)■Some(1-49%)■Most(49-99%)■All(100%)
Themanufacturingprocess(qualitymanagement;
material/productprocessing,finitescheduling)
Marketingandsales(e.g.CRM)
Supplychainmanagement–planning,forecastingandcapacityplanning
ManufacturingproductdesignanddevelopmentCustomerExperience
Back-office:eg:Finance,billinginvoicing,reconciliations,etc.Compliance
Transportandlogistics
Procurement(supplierselection/performancemanagement,
inventorymonitoring)EnergymanagementSkillstraining
HR:recruitment,payroll,staffmanagement
Source:MakeUK/RSMUKInvestmentMonitorSurvey2024
26%
14%
56%
24%
18%
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