《港航函電與單證操作》函電部分Module9ComplaintsandClaims目錄01LearningTask1Complaints02LearningTask2ClaimsLearningTask2ClaimsModule9ComplaintsandClaimsDiscussionWhatshouldwepayattentiontowhenmakingaclaim?Module9ComplaintsandClaimsDearSirs,ThegoodsofOrderNo.567,whichcovers300metrictonsofcorns,arrivedonMay20.However,oninspection,wefoundthat190bagshadburstandthatthecontents,estimatedat8000kgs,hadbeenirretrievablylost.P203Letter1AClaimforShortDeliveryModule9ComplaintsandClaimsWeproceededtohaveasurveyreportprepared,whichconfirmedourinitialfindings.Thereportindicatesthatthelosswasduetotheuseofsubstandardbagsforwhichyou,thesupplier,shouldberesponsible.P203Letter1AClaimforShortDeliveryModule9ComplaintsandClaimsIntermsofthesurveyreport,weherebylodgeourclaimagainstyouasfollows:Shortquantitydelivered$260Surveycharges$60Totalclaimed$320WeenclosedsurveyreportNo.TS5080andlookforwardtoearlysettlementoftheclaim.Yoursfaithfully,(Signature)P203Letter1AClaimforShortDeliveryModule9ComplaintsandClaims小組討論回答以下問題貨物有什么問題？收貨人接下來做了什么事情？surveyreport里面怎么說？發貨人要賠多少錢？Module9ComplaintsandClaimsproceededtohaveasurveyreportprepared著手進行調查報告準備proceedto接著...Aftereveryonewasseated,thechairmanproceededtoannouncehisplan.大家就坐后,主席接著開始宣布他的計劃.Module9ComplaintsandClaimsDearSirs,Wereceivedyourletterof21Mayinwhichyoulodgeaclaimforshortdeliveryof8000kgsofcorns.P204Letter2ClaimAcceptedModule9ComplaintsandClaimsWewishtoexpressourdeepregretatthisincident.Wehavecheckedwithourwarehouseanddiscoveredthatpartofyourconsignmentswasnotpackedintothebagsasspecifiedinthecontract.Thiswasduetothenegligenceofourwarehousestaff.P204Letter2ClaimAcceptedModule9ComplaintsandClaimsWearemostconcernedtomaintainourlong-standingtradingrelationship.Wethereforeencloseachequefor$320infullandfinalsettlementofyourclaim.Wetrustthatthisunfortunateerrorwillnotadverselyaffectourfuturerelations.Yoursfaithfully,(Signature)P204Letter2ClaimAcceptedModule9ComplaintsandClaims小組討論回答以下問題收貨人是否同意賠償？翻譯“Wehavecheckedwithourwarehouseanddiscoveredthatpartofyourconsignmentswasnotpackedintothebagsasspecifiedinthe