2025全國英語等級考試（PETS）一級試卷：英語聽力材料中的商業郵件考試時間：______分鐘總分：______分姓名：______一、聽力理解要求：仔細聽錄音，根據所聽到的內容，選擇正確的答案。1.A.Themanisplanningtogoonavacation.B.Themanisdiscussingabusinesstrip.C.Themanislookingforahotelroom.D.Themanisinquiringaboutflightschedules.2.A.Thewomanissuggestinganewproduct.B.Thewomanismakingacomplaint.C.Thewomanisaskingforadiscount.D.Thewomanisinquiringaboutdeliveryoptions.3.A.Themanisconfirmingameeting.B.Themaniscancelingaflight.C.Themanisreschedulinganappointment.D.Themanisaskingforarefund.4.A.Thewomanisdiscussingasalespromotion.B.Thewomaniscomparingprices.C.Thewomanisprovidingcustomerservice.D.Thewomanisofferingafreesample.5.A.Themanisaskingforaquotation.B.Themanisplacinganorder.C.Themanisrequestingacatalog.D.Themanisinquiringaboutpaymentoptions.6.A.Thewomanisconfirmingareservation.B.Thewomanisaskingforarefund.C.Thewomanisdiscussingadeliveryschedule.D.Thewomanisapologizingforadelay.7.A.Themanisaskingforadiscount.B.Themanisdiscussingadeliveryissue.C.Themanisinquiringaboutareturnpolicy.D.Themanisofferinganewproduct.8.A.Thewomanisdiscussingapaymentplan.B.Thewomanisconfirminganorder.C.Thewomanisapologizingforadelay.D.Thewomanissuggestinganalternativesolution.9.A.Themanisaskingforarecommendation.B.Themanisplacinganorder.C.Themanisinquiringaboutadeliveryschedule.D.Themanisconfirmingareservation.10.A.Thewomanisdiscussingaproductfeature.B.Thewomanismakingacomplaint.C.Thewomanissuggestingasolution.D.Thewomanisofferingadiscount.二、閱讀理解要求：仔細閱讀短文，根據短文內容，選擇正確的答案。11.Whatisthemainpurposeoftheemail?A.Toapologizeforadelay.B.Toconfirmareservation.C.Toprovidecustomerservice.D.Torequestarefund.12.Whyistheemailbeingsent?A.Todiscussadeliveryissue.B.Toprovideinformationaboutanewproduct.C.Toapologizeforadelay.D.Toofferadiscount.13.Whatisthesender'sname?A.JohnSmithB.JaneDoeC.MichaelJohnsonD.SarahWilliams14.Whatistherecipient'sname?A.JohnSmithB.JaneDoeC.MichaelJohnsonD.SarahWilliams15.Whatisthesender'scompany?A.ABCCompanyB.XYZCorporationC.DEFIndustriesD.GHIEnterprises16.Whatistherecipient'scompany?A.ABCCompanyB.XYZCorporationC.DEFIndustriesD.GHIEnterprises17.Whatisthesender'sposition?A.SalesManagerB.CustomerServiceRepresentativeC.MarketingSpecialistD.OperationsManager18.Whatistherecipient'sposition?A.SalesManagerB.CustomerServiceRepresentativeC.MarketingSpecialistD.OperationsManager19.Whatisthedateoftheemail?A.January1,2025B.February1,2025C.March1,2025D.April1,202520.Whatisthesubjectoftheemail?A.OrderConfirmationB.PaymentReminderC.ProductInformationD.DeliverySchedule四、完形填空要求：閱讀下面的短文，從短文后各題所給的A、B、C、D四個選項中，選出可以填入空白處的最佳選項。TheInternethasrevolutionizedthewaywecommunicateanddobusiness.Withjustafewclicks,wecansendemails,makevideocalls,andevenconductmeetingswithpeoplefromallovertheworld.Thishasmadeiteasierforcompaniestoexpandtheirmarketreachandconnectwithpotentialcustomers.However,alongwiththebenefits,therearealsochallenges.Oneofthebiggestchallengesisemailetiquette.Sendinganemailthatisunprofessionalorpoorlywrittencanleaveabadimpressionanddamageyourreputation.Herearesometipstohelpyouwriteeffectivebusinessemails:1.Keepitconcise:Youremailshouldbeclearandtothepoint.Avoidunnecessarydetailsandgetstraighttothepoint.2.Useapropersubjectline:Thesubjectlineshouldaccuratelyreflectthecontentofyouremail.Thishelpstherecipientprioritizetheirresponses.3.Bepoliteandprofessional:Useaformaltoneandaddresstherecipientbytheirname.Avoidslangandoverlycasuallanguage.4.Proofreadyouremail:Beforesending,makesuretoproofreadyouremailforanyspellingorgrammaticalerrors.5.Useaclearstructure:Organizeyouremailwithaclearintroduction,body,andconclusion.Thismakesiteasierfortherecipienttounderstandyourmessage.Readingthesetips,wecanseethatwritingeffectivebusinessemailsisimportantforsuccessinthedigitalage.Ithelpsyoumakeagoodimpression,buildrelationships,andachieveyourbusinessgoals.21.TheInternethasmadeit_______forcompaniestoconnectwithpotentialcustomers.A.easierB.harderC.moreexpensiveD.lessimportant22.OneofthebiggestchallengesinusingtheInternetforbusinessis_______.A.highcostsB.poorcommunicationC.lackoftechnologyD.emailetiquette23.Themainpurposeoftheemailisto_______.A.apologizeforadelayB.providecustomerserviceC.offeradiscountD.requestarefund24.Theauthorsuggeststhatyouremailshouldbe_______.A.longanddetailedB.shortandtothepointC.informalandfriendlyD.professionalandtechnical25.Thesubjectlineshould_______thecontentofyouremail.A.summarizeB.ignoreC.exaggerateD.hide五、翻譯要求：將下列句子從英語翻譯成漢語。1.Writingeffectivebusinessemailsiscrucialforbuildingstrongprofessionalrelationships.2.Itisimportanttobeconciseandclearinyourcommunicationtoavoidmisunderstandings.3.Alwaysproofreadyouremailsbeforesendingthemtoensuretheyarefreeoferrors.4.Useaformaltoneandaddresstherecipientbytheirnametoshowrespect.5.Awell-writtenemailcanmakeapositiveimpressionandhelpyouachieveyourbusinessgoals.六、寫作要求：根據以下提示，寫一篇100-120詞的短文。1.你最近收到了一封來自客戶的電子郵件，詢問關于你們公司產品的更多信息。2.你需要回復這封郵件，提供所需的信息，并詢問客戶是否有其他問題。3.在郵件中，你需要保持專業和禮貌，確保信息準確無誤。Sampleresponse:Dear[Customer'sName],Thankyouforyouremailregardingourproduct.Ihopethisresponsefindsyouwell.Iampleasedtoprovideyouwithmoreinformationaboutourproduct.[Insertdetailsabouttheproduct,includingfeatures,benefits,andpricing.]Ifyouhaveanyfurtherquestionsorneedadditionalinformation,pleasedonothesitatetoask.Iamheretoassistyou.Bestregards,[YourName]本次試卷答案如下：一、聽力理解1.B.Themanisdiscussingabusinesstrip.解析思路：聽力材料中，男士提到他正在計劃一個商務旅行，這與選項B相符。2.A.Thewomanissuggestinganewproduct.解析思路：聽力材料中，女士提到她正在推薦一個新產品，這與選項A相符。3.A.Themanisconfirmingameeting.解析思路：聽力材料中，男士提到他正在確認一個會議，這與選項A相符。4.A.Thewomanisdiscussingasalespromotion.解析思路：聽力材料中，女士提到她正在討論一個銷售促銷活動，這與選項A相符。5.A.Themanisaskingforaquotation.解析思路：聽力材料中，男士提到他正在請求一份報價，這與選項A相符。6.A.Thewomanisconfirmingareservation.解析思路：聽力材料中，女士提到她正在確認一個預訂，這與選項A相符。7.A.Themanisaskingforadiscount.解析思路：聽力材料中，男士提到他正在請求一個折扣，這與選項A相符。8.A.Thewomanisdiscussingapaymentplan.解析思路：聽力材料中，女士提到她正在討論一個付款計劃，這與選項A相符。9.A.Themanisaskingforarecommendation.解析思路：聽力材料中，男士提到他正在請求一個推薦，這與選項A相符。10.A.Thewomanisdiscussingaproductfeature.解析思路：聽力材料中，女士提到她正在討論一個產品特性，這與選項A相符。二、閱讀理解11.C.Toprovidecustomerservice.解析思路：根據短文內容，作者提供了一些關于如何撰寫有效商務電子郵件的技巧，目的是為了提供客戶服務。12.B.Toprovideinformationaboutanewproduct.解析思路：短文主要討論了如何撰寫有效的商務電子郵件，并提到了提供新產品信息的重要性。13.B.JaneDoe解析思路：根據短文內容，發送者的名字是JaneDoe。14.A.JohnSmith解析思路：根據短文內容，收件者的名字是JohnSmith。15.A.ABCCompany解析思路：根據短文內容，發送者的公司是ABCCompany。16.B.XYZCorporation解析思路：根據短文內容，收件者的公司是XYZCorporation。17.B.CustomerServiceRepresentative解析思路：根據短文內容，發送者的職位是客戶服務代表。18.A.SalesManager解析思路：根據短文內容，收件者的職位是銷售經理。19.D.April1,2025解析思路：根據短文內容，郵件的日期是2025年4月1日。20.C.ProductInformatio