第1頁_____________________學校地勤服務英語教案標題中橫線上請填寫課程或學科名稱；授課日期周次課次授課班級課時6課型課型可根據實際授課情況選填：新授課、練習課、復習課、講評課、實驗課、實訓課、實習課或實踐課；③正文打印要求：如無特殊需要，文字請統一用宋體五號，段首縮進2個字符，行距固定值16磅。新授課練習課課題名稱ModuleOneUnit3SettingDisputes執教教師一、教學目標知識與技能：Ssareabletomastertimeexpressionfordomesticflight;masterthereadingforflightcode;solvetheproblemthatpassengersmeetinproperway;broadcastannouncementsabouturgingthepassengerstocheckinfortheirplanes.過程與方法：Sscanunderstandandusewordsandrelatedphrasesthroughreadingexampledialogues,practicing,translatingandrole-playing.3、情感、態度與價值觀：Flightattendantsshouldservepassengersheartandsoul.二、教學重點與難點重點：Keysentencesaboutservingpassengers;難點：Role-playingthedialogue;Solvingtheproblemthatpassengersmeetinproperwayaccordingtothecertainsituation.三、教學方法Task-basedCooperativeapproach四、教學輔助器具Multi-mediateachingfacilities五、教學過程BasicPoints:SettlingDisputes解決爭端PoliteFormulas禮貌用語Comedown,sir.Don’tworry.Iamsorryfortheinconvenience.Thanksforyourunderstandingandcooperation.請冷靜,先生.別擔心.我們為給您帶來的不便道歉.(及時地道歉)感謝您的理解和配合.(恰當地對乘客的理解與配合表示感激)TimeExpressionforDomesticFlight國內航班的時間表達

ReadingforFlightCode航班號的讀法

CA987CAnineeighty-five(orCAnineeightfive)MU5471MUfifty-fourseventy-oneCZ3503CZthirty-fiveohfourBA09BAohnineDialogue1

WordsandExpressionsstandby候補noise噪音vacancy空缺remaining剩下的Inconvenience不便Translatethekeysentences.IamastandbypassengeronFlightMU535.Thereisavacancynow.I’dliketotakeafrontseat.Thereislessnoise.Theonlyremainingseatis38B.我是MU535航班上的候補旅客。這里有空位。我想要前艙座位，那里噪音小。只剩下38排B座了。Readthewholedialoguealoud.PracticerememberingthedialoguebydoingLessandLesswork.P:Excuseme.__1__.CanIcheckinrightnow?A:JustamomentpleaseandIwillcheckforyou.A:Thankyouforwaiting.___2___.MayIhaveyourpassport,please?P:Hereyouare.___3___A:Thankyou.Iamafraidyoucouldn’tchooseyourseat…P:It’sunfair.Ihaverighttochoosemyseat.A:Comedown,sir.__4___P:OK.Iwilltakeit.A:Thisisyourboardingpass.__5__Enjoyyourflight.IamastandbypassengeronFlightMU535.Thereisavacancynow.I’dliketotakeafrontseat.Thereislessnoise.Theonlyremainingseatis38B.YourboardinggateisE29.Yourboardingtimeis10:30a.m.andbesuretoboardtheflight15minutesbeforeflightdeparture.HomeworkCopythenewwordsandsentences;RecitetheDialogue1inpairs.

Dialogue2WordsandExpressionsCancel取消Technicalproblem技術故障Transfer轉移Translatethekeysentences.Iamsorrythatithasbeencancelledbecauseoftechnicalproblem.AllthepassengersaretransferredtoSingaporeAirlinesFlight806.Iamsorryfortheinconvenience.我很抱歉由于技術故障航班被取消了。所有的乘客被轉移到新加坡航班806。我為給您帶來的不便表示抱歉。PracticerememberingthedialoguebydoingLessandLesswork.P:Excuseme.WhencanIboardMU535?A:Iamsorrythat_________________________________________________.P:What?I’vealready_______________thatflight.A:Don’tworry._______________________________________________________Flight806.P:ShouldIcheckinagain?A:Yes,ButIamafraid_________________________.Iamsorry______________________.P:I______________________.Windowseatisbetter.A:___________,19Aisthebest.Is19AOKforyou?P:_____________.Readaloudagainandactoutthedialogueinpairs.Dialogue3

WordsandExpressionsoverbook超額預定space位子confirm確認fare費用furthermore此外present目前的partypassenger團隊乘客exclude把…排除在外upgrade提升座位等級solution解決方案Translatethekeysentences.1.1.Iamsorrytheflighthasbeenoverbooked.很抱歉飛機已超額預定了。2.I’vegottheconfirmedticket.我有一張已確認的機票。3.Bookingsystemwon’tshowtheexactremainingseatsuntil9seatsareleft.訂票系統在只剩9個座位時才開始顯示確切的座位數。4.Furthermore,theriskofpartypassengerisnotexcluded.此外，不排除團體乘客訂票的因素。5.Doyoumindupgradingyourtickettothefirstclass?您是否介意提升你的機票等級至頭等艙？6.Youcouldnotenjoyfirstclassserviceunderyourpresentticketfare.在現有票價下，您不能享受頭等艙的服務。PracticerememberingthedialoguebydoingLessandLesswork.A:GoodMorning,sir.______________________,please?P:Hereyouare.A:Oh,Iamsorry__________________________.Thereisnospaceonthatflight.P:_________?______________________________.A:Bookingsystem_______________________________________________.Furthermore,__________________________________.P:I___________________andboardonthatflightrightnow.A:_________________________________________?P:Isittheonly____________?A:Or,I___________________________,but_______________________________________________________________________P:Itisawful.____________________.A:OK._________________.P:__________________.Whataday!A:That’sallsettled.Thanksforyourunderstandingandcooperation.Homework:Copythenewwordsandsentences;RecitetheDialogue2orDialogue3inpairsPracticeAConverttimeof12-hoursystemtotimeof24-hoursystem.航班號起飛時間到達時間飛行時間12小時制24小時制12小時制24小時制CA12569:30a.m.09:301:20p.m.13:203小時50分CZ341210:10a.m.10:101:30p.m.13:303小時20分FM53172:45p.m.14:457:15p.m.19:154小時30分KA5688:20p.m.20:201:10a.m.01:104小時50分MU5040:45a.m.00:453:00a.m.03:002小時15分CFillouttheformaccordingtothedialoguesinUnit3.例：D1SpecialSituation特殊情況:Thepassengerwantstotakeafrontseat.Explanation解釋原因:Theonlyremainingseatis38B.Solution解決方法:Theonlyremainingseatis38B.D2SpecialSituation特殊情況:Theflighthasbeencancelled.Explanation解釋原因:Itisbecauseoftechnicalproblem.Solution解決方法:AllthepassengersaretransferredtoSingaporeAirlinesFlight806.D3SpecialSituation特殊情況:Thepassengerhasaconfirmedticket,buthecan’tboardtheflight.Explanation解釋原因: