增強銷售能力的商務英語試題及答案姓名：____________________

一、多項選擇題（每題2分，共20題）

1.ThefollowingphrasesarecommonlyusedinbusinessEnglishformakinganoffer.Whichofthefollowingarecorrect?

A.Wecanofferyouadiscountifyouplacealargeorder.

B.Ourproductsareavailableatacompetitiveprice.

C.Unfortunately,wecannotofferanydiscountsatthemoment.

D.Weregrettoinformyouthatourpricesarenon-negotiable.

答案：ABC

2.Inabusinessmeeting,whichofthefollowingstatementsisaneffectivewaytostartanegotiation?

A.Ihopewecancometoanagreementonthisissue.

B.Weneedtodiscussthetermsandconditions.

C.Let'strytoreachacompromise.

D.Weshouldmakeadecisionassoonaspossible.

答案：ABC

3.Whichofthefollowingphrasescanbeusedtoexpressadesireforfurtherinformation?

A.Canyouprovidemewithmoredetails?

B.Iwouldliketoknowmoreaboutyourcompany.

C.Doyouhaveanyadditionalinformationabouttheproduct?

D.Pleasesendmesomeliteratureonthetopic.

答案：ABCD

4.Inabusinessemail,whichofthefollowingsubjectslinesareeffective?

A.Re:ProductInquiry

B.URGENT:MeetingFollow-up

C.YourInquiry–ProductInformation

D.Attention:SalesPromotion

答案：ABCD

5.Whichofthefollowingphrasescanbeusedtoshowenthusiasmforabusinessopportunity?

A.Thisisagreatopportunityforbothparties.

B.Weareexcitedaboutthepossibilityofworkingtogether.

C.Thisdealcouldbebeneficialforbothcompanies.

D.Welookforwardtodiscussingthedetailsfurther.

答案：ABCD

6.Whenrespondingtoacustomer'scomplaint,whichofthefollowingphrasesismostappropriate?

A.Iunderstandyourconcern,andwewilltakeimmediateaction.

B.Wearesorryfortheinconvenience,andwewillworktoresolvetheissue.

C.Pleaseacceptoursincereapologiesforanyfrustrationcaused.

D.Wewilladdresstheproblemassoonaspossible.

答案：ABCD

7.Inabusinessletter,whichofthefollowingclosingphrasesismostformal?

A.Bestregards

B.Sincerely

C.Kindregards

D.Regards

答案：B

8.Whichofthefollowingphrasescanbeusedtoconfirmabusinessappointment?

A.Pleaseconfirmyourattendanceforthemeeting.

B.Wewillmeetat10AMnextWednesday.

C.Iwillsendyoutheagendaforthemeeting.

D.Canyoupleasebepunctualfortheappointment?

答案：ABCD

9.Whenexpressinggratitudeinabusinesscontext,whichofthefollowingphrasesisappropriate?

A.Thankyouforyourassistance.

B.Iappreciateyourefforts.

C.Wearegratefulforyoursupport.

D.Yourhelphasbeeninvaluable.

答案：ABCD

10.Whichofthefollowingphrasescanbeusedtoapologizeforamissedbusinessmeeting?

A.Iapologizefornotbeingabletoattendthemeeting.

B.Iregrettheinconveniencecausedbymyabsence.

C.Wedeeplyapologizeforanydisruptioncausedbyourabsence.

D.Isincerelyapologizeforthemissedopportunitytodiscusstheproject.

答案：ABCD

11.Whensendingabusinessproposal,whichofthefollowingphrasesiseffective?

A.Wearepleasedtosubmitourproposalforyourconsideration.

B.Webelievethisproposalwillmeetyourrequirements.

C.Ourproposaloffersacomprehensivesolutiontoyourneeds.

D.Welookforwardtoyourpositiveresponse.

答案：ABCD

12.Inabusinessemail,whichofthefollowingphrasescanbeusedtoshowprofessionalism?

A.Ihopethisemailfindsyouwell.

B.Iamwritingtodiscussourrecentconversation.

C.Pleasefindattachedthedocumentsyourequested.

D.Thankyouforyourpromptattentiontothismatter.

答案：ABCD

13.Whichofthefollowingphrasescanbeusedtoencouragefeedbackfromacustomer?

A.Wevalueyourfeedbackandwelcomeyoursuggestions.

B.Youropinionisimportanttous,sopleaseshareyourthoughts.

C.Weareinterestedinyourexperiencewithourproduct.

D.Yourfeedbackwillhelpusimproveourservices.

答案：ABCD

14.Whenfollowinguponabusinessinquiry,whichofthefollowingphrasesiseffective?

A.Iwouldliketocheckonthestatusofyourinquiry.

B.Wearestillwaitingforyourresponse.

C.Canwescheduleafollow-upmeetingtodiscussthedetails?

D.Ihopewecanassistyoufurtherwithyourneeds.

答案：ABCD

15.Inabusinessletter,whichofthefollowingphrasesismostappropriateforexpressingappreciation?

A.Thankyouforyoursupport.

B.Weappreciateyourbusiness.

C.Yourloyaltyisgreatlyvalued.

D.Wearegratefulforyourpartnership.

答案：ABCD

16.Whennegotiatingabusinessdeal,whichofthefollowingphrasescanbeusedtoproposeacompromise?

A.Weareopentodiscussingamutuallybeneficialagreement.

B.Let'sfindamiddlegroundthatsatisfiesbothparties.

C.Wecanmakesomeadjustmentstomeetyourneeds.

D.Wearewillingtonegotiatethetermstoensureasuccessfulpartnership.

答案：ABCD

17.Inabusinesscontext,whichofthefollowingphrasescanbeusedtoshowinterestinapotentialclient?

A.Weareeagertoestablishabusinessrelationshipwithyou.

B.Weareexcitedaboutthepossibilityofworkingwithyourcompany.

C.Webelieveyourcompanycanbenefitgreatlyfromourproducts.

D.Wewouldlovetheopportunitytoexploreapartnershipwithyou.

答案：ABCD

18.Whenrespondingtoacustomer'sinquiryaboutproductavailability,whichofthefollowingphrasesismosteffective?

A.Theproductiscurrentlyavailableforpurchase.

B.Wehavelimitedstockoftheproduct.

C.Theproductisoutofstock,butweexpectrestockinginthenearfuture.

D.Weareunabletofulfillyourorderatthemoment.

答案：ABCD

19.Whichofthefollowingphrasescanbeusedtoexpressurgencyinabusinesscontext?

A.Weneedtoactquicklyonthismatter.

B.Timeisoftheessence,andwemustaddressthisissuepromptly.

C.Pleaseprioritizethistaskasitrequiresimmediateattention.

D.Wecannotdelayanyfurther;thesituationisurgent.

答案：ABCD

20.Inabusinessmeeting,whichofthefollowingphrasesismosteffectiveforclosinganegotiation?

A.Wehavereachedamutualagreementonallpoints.

B.Wehaveidentifiedareaswherewecanworktogether.

C.Let'sformalizethetermsofouragreementinwriting.

D.Ibelievewehaveachievedasuccessfuloutcomeforbothparties.

答案：ABCD

二、判斷題（每題2分，共10題）

1.Itisappropriatetouseslangandinformallanguageinabusinessemail._______

2.Whenmakingabusinessproposal,itisimportanttobeconciseandtothepoint._______

3.Theuseofcontractions,suchas"can't"or"won't,"isacceptableinbusinesswriting._______

4.Inabusinessletter,itiscustomarytoincludeacoverletteralongwiththemaindocument._______

5.Itisconsideredpolitetosendafollow-upemailafteraface-to-facemeetingtosummarizekeypointsdiscussed._______

6.Inabusinesscontext,itisacceptabletouse"I"and"we"excessivelytoemphasizepersonalinvolvement._______

7.Whenwritingabusinessreport,itisrecommendedtouseafirst-personperspectivetoenhancethereader'sunderstanding._______

8.Itisimportanttoincludeadetaileddescriptionoftheproductorserviceinasaleslettertoattractpotentialcustomers._______

9.Itisappropriatetouseemoticonsinbusinessemailstoconveyafriendlytone._______

10.Inabusinesspresentation,itiscrucialtomaintaineyecontactwiththeaudiencetoestablishaconnection._______

三、簡答題（每題5分，共4題）

1.Whataresomekeyelementstoincludeinabusinessemailwhenfollowinguponasalesinquiry?

2.Howcanasalespersoneffectivelyusebodylanguageduringabusinessmeetingtobuildrapportwithapotentialclient?

3.Describetheimportanceofculturalawarenesswhencommunicatingwithinternationalclientsinabusinesssetting.

4.Whataresomestrategiesforovercominglanguagebarriersinabusinessnegotiation?

四、論述題（每題10分，共2題）

1.Discusstheroleofeffectivecommunicationinbuildinglong-termbusinessrelationships.Provideexamplesofhowclearandprofessionalcommunicationcancontributetosuccessfulpartnerships.

2.Analyzetheimpactoftechnologyonbusinesscommunicationinthemodernera.Howhaveadvancementsintechnologychangedthewaybusinessesinteractwithclientsandcolleagues,andwhatchallengesdothesechangespresent?

試卷答案如下：

一、多項選擇題（每題2分，共20題）

1.ABC

解析思路：選項A、B和C都是商務英語中常用的表達方式，而選項D則表示價格不可協商，與題目要求的“增強銷售能力”不符。

2.ABC

解析思路：選項A、B和C都是開始談判的有效方式，它們都表達了希望達成協議的意愿。選項D則顯得過于直接，可能引起對方的抵觸。

3.ABCD

解析思路：所有選項都是請求更多信息或詳細說明的合適表達。

4.ABCD

解析思路：所有選項都是有效的電子郵件主題行，它們都清晰、簡潔地傳達了郵件的目的。

5.ABCD

解析思路：所有選項都是表達對商業機會熱情的合適表達。

6.ABCD

解析思路：所有選項都是對客戶投訴的有效回應，它們都表達了歉意和解決問題的意愿。

7.B

解析思路：選項B是商務信函中最正式的結束語。

8.ABCD

解析思路：所有選項都是確認商業會議的有效表達。

9.ABCD

解析思路：所有選項都是表達感激的合適方式。

10.ABCD

解析思路：所有選項都是對錯過商業會議的合理道歉。

11.ABCD

解析思路：所有選項都是發送商業提案時的有效表達。

12.ABCD

解析思路：所有選項都是商務電子郵件中表現出專業性的合適表達。

13.ABCD

解析思路：所有選項都是鼓勵客戶反饋的有效表達。

14.ABCD

解析思路：所有選項都是跟進商業詢盤的有效表達。

15.ABCD

解析思路：所有選項都是表達感謝的合適方式。

16.ABCD

解析思路：所有選項都是提出妥協的有效表達。

17.ABCD

解析思路：所有選項都是表達對潛在客戶興趣的合適方式。

18.ABCD

解析思路：所有選項都是對客戶產品可用性的有效回應。

19.ABCD

解析思路：所有選項都是表達緊迫性的合適方式。

20.ABCD

解析思路：所有選項都是結束談判的有效表達。

二、判斷題（每題2分，共10題）

1.×

解析思路：在商務電子郵件中，應使用正式、專業的語言，避免使用非正式的俚語。

2.√

解析思路：在商務提案中，簡潔和直接是關鍵，以避免混淆和延誤決策過程。

3.×

解析思路：在商務寫作中，應避免使用縮寫和口語化表達，以保持專業性和正式性。

4.×

解析思路：在商務信函中，通常只需附上主要文件，不需要額外的封面信。

5.√

解析思路：在面對面會議后發送跟進郵件是禮貌和專業的做法，有助于總結討論要點。

6.×

解析思路：在商務交流中，過度使用“我”和“我們”可能會顯得自我中心，不利于建立良好的關系。

7.×

解析思路：在商務報告中，應使用第三人稱來保持客觀性和專業性。

8.√

解析思路：在銷售信中，詳細描述產品或服務是吸引潛在客戶的關鍵。

9.×

解析思路：在商務電子郵件中，使用表情符號可能會被視為不專業，除非是在非常非正式的交流中。

10.√

解析思路：在商業演講中，與觀眾保持眼神交流有助于建立聯系和增強說服力。

三、簡答題（每題5分，共4題）

1.Keyelementstoincludeinabusinessemailwhenfollowinguponasalesinquiry:abriefintroduction,referencetopreviouscommunication,requestforspecificinformationorclarification,andacalltoaction,suchasschedulingameetingorprovidingadditionaldetails.

2.Effectivebodylanguageinabusinessmeeting:maintaininggoodposture,usinggesturestoemphasizepoints,makingeyecontacttoshowengagement,andbeingattentivetotheclient'sbodylanguagetoreadtheirreact