LiuzhouRailwayVocationalTechnicalCollege明德礪志求知篤行客運規(guī)章體系Basicrequirementsforpassengertransportwork雙語客運值班員BILINGUALPASSENGERATTENDANT教學團隊TeachingteamYinTian尹天雷蓮桂Leiliangui李秀聰Lixiucong周雯Zhouwen目錄contents1基本規(guī)章Passengerorganizationwork2適用規(guī)章Qualificationrequirementsofpassengertransportstaff1基本規(guī)章基本規(guī)章Passengerorganizationwork鐵路旅客運輸辦理細則Ticketsales鐵路旅客運輸管理規(guī)則Organizationofenteringthestation,waiting,ticketchecking鐵路站車服務質(zhì)量規(guī)范platformorganization鐵路旅客運輸規(guī)程－Passengeronizationwork鐵路客運價規(guī)則Organizationofleavingthestation鐵路旅客運輸管理規(guī)則Organizationofenteringthestation,waiting,ticketchecking鐵路旅客運輸規(guī)程－Passengeronizationwork鐵路客運價規(guī)則OrganizationofleavingthestationTicketsales鐵路旅客運輸管理規(guī)則Organizationofenteringthestation,waiting,ticketchecking鐵路站車服務質(zhì)量規(guī)范platformorganization鐵路旅客運輸辦理細則－Passengeronizationwork鐵路客運價規(guī)則Organizationofleavingthestation鐵路旅客運輸辦理細則Ticketsales鐵路旅客運輸管理規(guī)則Organizationofenteringthestation,waiting,ticketchecking鐵路站車服務質(zhì)量規(guī)范platformorganization鐵路客運價規(guī)則－Passengeronizationwork鐵路客運價規(guī)則Organizationofleavingthestation高鐵快運作業(yè)（高速）/行包作業(yè)（普速）High-speedrailexpressoperation(highspeed)/luggageoperation(classicrailway)應急處置Emergencytreatment列車給水、吸污作業(yè)（高鐵大型車站，普速大、中型車站)Watersupplyandsewagesuctionoperationsfortrains(large-scalehigh-speedrailwaystations,largeandmedium-sizedstationswithclassicrailway)客運組織工作Passengerorganizationwork2客運人員素質(zhì)適用規(guī)章Qualificationrequirementsofpassengertransportstaff1鐵路總公司廣電Ingoodhealth2相關法律法規(guī)Haveregularfeatures身體素質(zhì)要求Physicalqualityrequirements新職人員具備高中（職高、中專）及以上文化程度Newemployeeshavehighschool(vocationalhighschool,technicalsecondaryschool)educationlevelorabove.LiuzhouRai