LiuzhouRailwayVocationalTechnicalCollege明德礪志求知篤行雙語列車長空調故障的應急處置主講教師LecturerEmergencyhandlingofairconditioningfailure1應急處置原則2空調故障應急預案3空調故障應急處理目錄contentsEmergencyResponsePrinciplesEmergencyplanforairconditioningfailureEmergencytreatmentofairconditioningfailure1應急處置原則應急處置原則EmergencyResponsePrinciples一、應急處置原則

樹立“以旅客為本”的思想，應以保障旅客生命財產為首要任務，加強設備保障、克服困難、排除障礙，盡快疏解，采取有效措施保證旅客旅途順暢，提高運輸組織和調度指揮水平。EmergencyResponsePrinciplesToestablishtheideaof"passenger-oriented",weshouldtaketheprotectionofpassengers'livesandpropertyastheprimarytask,strengthenequipmentsupport,overcomedifficulties,removeobstacles,relievethemassoonaspossible,takeeffectivemeasurestoensurethesmoothjourneyofpassengers,andimprovetheleveloftransportationorganizationanddispatchcommand.2空調故障應急預案空調故障應急預案Emergencyplanforairconditioningfailure1列車長接到發(fā)生空調故障的信息后，立即和車輛乘務員趕到現(xiàn)場，了解原因，及時修復，穩(wěn)定車內秩序。2列車長立即向當地客調、段乘務指揮中心報告現(xiàn)場情況，并接受指示。二、空調故障應急預案EmergencyplanforairconditioningfailureAfterreceivingtheinformationoftheairconditioningfailure,theconductorimmediatelyrushedtothescenewiththevehicleattendanttounderstandthecause,repairitintime,andstabilizetheorderinthecar.Theconductorimmediatelyreportedthescenetothelocalpassengertransferandsectioncrewcommandcenterandacceptedinstructions.3夏季空調發(fā)生故障，應向旅客說明情況，表示歉意，將車窗打開，保持空氣流通，做好解釋工作。4空調無法繼續(xù)使用時，應向前方各營業(yè)站拍發(fā)電報，列車使用站車交互系統(tǒng)終端“客運記錄”功能的“席位調整”或“空調故障”模塊，向客票系統(tǒng)發(fā)送確認退差信息。二、空調故障應急預案Iftheairconditionerfailsinsummer,thepassengershouldexplainthesituation,apologize,openthewindow,keeptheaircirculating,anddoagoodjobofexplanation.Whentheairconditionercannolongerbeused,itshouldbereportedtoeachbusinessstationinfront,andthetrainshouldusethe"seatadjustment"or"airconditioningfailure"moduleofthe"passengerrecord"functionofthestation-carinteractionsystemterminaltosendaconfirmationrefundinformationtotheticketsystem.Emergencyplanforairconditioningfailure3空調故障應急處理空調故障應急處理Emergencytreatmentofairconditioningfailure隨車機械師應立即到現(xiàn)場確認，并及時將故障情況告知列車長。列車長向全體工作人員傳達，并通過廣播向旅客通報情況、致歉。二、空調故障應急處理EmergencytreatmentofairconditioningfailureThemechaniconboardshouldimmediatelygotothescenetoconfirmandinformtheconductorofthefaultintime.Theconductorconveyedthesituationtoallthestaffandinformedthepassengersofthesituationandapologizedthroughthebroadcast.隨車機械師應立即到現(xiàn)場確認，并及時將故障情況告知列車長。到車廂解釋、服務工作，解決旅客困難，安撫情緒，避免激化矛盾。二、空調故障應急處理列車長向全體工作人員傳達，并通過廣播向旅客通報情況、致歉。EmergencytreatmentofairconditioningfailureThemechaniconboardshouldimmediatelygotothescenetoconfirmandinformtheconductorofthefaultintime.Theconductorconveyedthesituationtoallthestaffandinformedthepassengersofthesituationandapologizedthroughthebroadcast.Gotothecarriagetoexplainandservethework,solvethedifficultiesofpassengers,sootheemotions,andavoidintensifyingcontradictions.乘警負責維護車內秩序，司機、隨車機械師做好故障處理工作。失效超過20分鐘不能恢復，視具體情況處理二、空調故障應急處理EmergencytreatmentofairconditioningfailureThepoliceareresponsibleformaintainingtheorderinthecar,andthedriverandthemechanicaccompanyingthecardoagoodjoboftroubleshooting.Failureformorethan20minutescannotberecovered,dependingonthesituation二、空調故障應急處理單車空調失效整列空調失效空調失效類型：:提問QuestionEmergencytreatmentofairconditioningfailureAirconditioningfailuretype:OnevehicleairconditionerisnotworkingTheentiretrainofairconditionersfailed應急處理立即通知機械師到場穩(wěn)定旅客情緒拉下車內全部遮光簾1.單車空調故障二、空調故障應急處理列車有能力時，將故障車廂旅客向有空余能力車廂疏散；優(yōu)先疏散重點旅客Emergencytreatmentofairconditioningfailure1.BicycleairconditioningfailureEmergencyresponseNotifythemechanictobepresentimmediatelyStabilizepassengersentimentPullallblackoutcurtainsinsidethecarWhenthetrainhasthecapacity,evacuatethepassengersofthefaultycarriagetothecarwithsparecapacity;Priorityisgiventoevacuatingkeypassengers應急處理打開鄰車通過門通風，不得開啟車門高等級車廂旅客向低等級車廂疏散的，為旅客辦理通還票價差手續(xù)1.單車空調故障二、空調故障應急處理Emergencytreatmentofairconditioningfailure1.BicycleairconditioningfailureEmergencyresponseOpentheadjacentcarthroughthedoortoventilate,donotopenthedoorIfapassengerofahigh-gradecarriageisevacuatedtoalow-gradecarriage,thepassengershallgothroughtheformalitiesforreturningthefaredifferencebb2.整列空調失效超過20分鐘不能恢復，分兩類情況處理二、空調故障應急處理列車能正常運行列車不能正常運行Emergencytreatmentofairconditioningfailure2.Theentiretrainofairconditionerscannotberestoredaftermorethan20minutes,anditishandledintwocategoriesThetraincanoperatenormallyThetraincannotoperatenormallybb2.整列空調失效超過20分鐘不能恢復，分兩類情況處理二、空調故障應急處理列車能正常運行列車不能正常運行整列空調失效請求就近站停車安裝防護網限速運行Emergencytreatmentofairconditioningfailure2.Theentiretrainofairconditionerscannotberestoredaftermorethan20minutes,anditishandledintwocategoriesTheentiretrainofairconditionersfailedThetraincanoperatenormallyThetraincannotoperatenormallyRequestastopattheneareststationInstallaprotectivemeshSpeedlimitoperationbb2.整列空調失效超過20分鐘不能恢復，分兩類情況處理二、空調故障應急處理列車能正常運行列車不能正常運行整列空調失效溝通做決定報告安裝防護網安排人員值守拆網關門或組織換乘Emergencytreatmentofairconditioningfailure2.Theentiretrainofairconditionerscannotberestoredaftermorethan20minutes,anditishandledintwocategoriesTheentiretrainofairconditionersfailed