主講人：李秀聰鐵路客運(yùn)站售票崗位作業(yè)TicketingPositionOperationsattheRailwayPassengerTrafficStation

Presenter:LiXiucong01五字退票法Five-wordRefundMethod步驟一Protectthesite五字退票法Five-wordRefundMethod一“看”I.Look二“輸”II.Enter三“核”III.Check五“交”V.Give四“蓋”IV.Stamp02退票（現(xiàn)金支付）一次作業(yè)流程OneTimeOperationProcessforTicketRefund(CashPayment)步驟一StepI1.看：票、證是否符合退票條件Lookwhethertheticketandthecertificatemeettheconditionsforrefund.2.判斷退票方式，告知旅客相關(guān)規(guī)定Determinethewayofrefundingtickets,andinformthepassengertherelevantregulations.退票（現(xiàn)金支付）一次作業(yè)流程OneTimeOperationProcessforTicketRefund(CashPayment)步驟二StepII1.正確選擇退票理由Choosethecorrectreasonfortherefund.4.無法讀磁且掃描的車票，手工輸入車票Forticketsthatcannotneitherbereadmagneticallyandscanned,吸入制票機(jī)，界面顯示車票票面信息drawtheticketintotheticketmakingmachine,theinterfacedisplaystheticketinformation.3.無法讀磁的車票掃描車票二維碼ScantheticketQRcodeforticketsthatcannotbereadmagnetically,界面顯示車票信息theinterfacedisplaystheticketinformation.2.磁介質(zhì)車票（藍(lán)票）按ALT+M將車票Forthemagneticmediumticket(blueticket),press“ALT+M”to21位碼，還原車票票面信息manuallyenterthe21-digitcodeofthetickettorestoretheticketinformation.退票（現(xiàn)金支付）一次作業(yè)流程OneTimeOperationProcessforTicketRefund(CashPayment)步驟三StepIII核對票面信息Checkthattheticketinformation和系統(tǒng)顯示是否一致andthesystemdisplayarethesame.退票（現(xiàn)金支付）一次作業(yè)流程OneTimeOperationProcessforTicketRefund(CashPayment)步驟四StepIV1.確認(rèn)退票，按系統(tǒng)顯示凈退款額Confirmtherefund,andverifytherefundfeeaccordingtothenetrefund4.無發(fā)票時退保不退款Norefundonsurrenderofinsurancewithoutinvoice.核清退款feedisplayedonthesystem.3.有乘意險業(yè)務(wù)時保險費(fèi)全價退還Fullrefundofpassengerinsurancepremiumsandrecoveryofinsurance恢復(fù)購票次數(shù)identificationmachinetorestorethenumberofticketspurchased.2.學(xué)生票還需使用學(xué)生優(yōu)惠卡識別機(jī)Studentticketsalsorequiretheuseofastudentdiscountcard同時收回乘意險發(fā)票invoicesincaseofpassengerinsurancebusiness.退票（現(xiàn)金支付）一次作業(yè)流程OneTimeOperationProcessforTicketRefund(CashPayment)步驟五StepV1.在票面上蓋“車票已退”字章Stamp"TicketRefunded"ontheticketsurface.2.在退票費(fèi)報銷憑證上蓋站名章Stampthestationname,personalnameanddate收回原票（及客運(yùn)記錄）并妥善保管Retrievetheoriginalticket(andpassengerrecords)andkeepitproperly.個人名章、日期章ontherefundfeereimbursementvoucher.退票（現(xiàn)金支付）一次作業(yè)流程OneTimeOperationProcessforTicketRefund(CashPayment)步驟六StepVI退票款、退票費(fèi)報銷憑證Givetherefunds,redundfeereimbursementvouchers旅客證件交給旅客andIDcardtothepassengers.退票（