Grooming&Hygiene

個人儀表與衛生LookingYourBest!展示給客人你最佳的儀容,儀表.

CreatingAnImpression.給客人留下深刻的印象.

OurHotel’sImage.我們酒店的形象.

You-ARepresentation.你就是這一切的代表.

3/20/20251LESSONOUTLINES

課程目錄GeneralGroomingStandards個人儀表基本標準FemalesGroomingStandards女員工儀表標準MaleHairstandards男員工儀表標準KitchenEmployees

廚房員工儀表

3/20/20252OBJECTIVE

培訓目的通過本次培訓，你將能夠列出并解釋出酒店的個人儀表和衛生方面的標準。Attheendofthetraining,youwillbeabletolist&explainHolidayInnDayaBayGrooming&Hygienestandards.

3/20/20253Uniformsshouldbechangeaccordingtodepartmentprocedures.要穿部門所規定的制服Nametagtobewornatalltimesandcorrectlypositionedonthelefthandup-sideoftheuniformed.上班時名牌一定要隨時佩戴在制服左上方正確的位置DressCode/Uniforms

服裝3/20/20254UniformsoranypartoftheuniformmustnotbewornoutsideoftheHotelunlessspecificdutiesrequiredoingso.AnydamagetotheuniformmustbereportedtotheLinenRoomimmediatelysothatrepaircanbedone

除非工作需要，禁止在酒店外穿整套或任何一部分的制服。制服若有損壞，必須立即通知制服間，以及時修補。DressCode/Uniforms服裝/制服

3/20/20255Whywearanametag?

為什么要戴名牌？Itenablenewstafftointegratefaster。它能使新員工快速進入狀態Itgivesanorganizationafriendlierandmorepersonalimage。可以帶給飯店親切及個人化服務的形象Customersandvisitorsliketoknowwhotheyaretalkingto?顧客想知道他們在和誰講話3/20/20256Whywearanametag?

為什么要戴名牌？Itencouragesstafftotakegreaterresponsibilityfortheiractionsandbehavior.它能加強員工對自己的表現及行為的責任感Itenablenewstafftointegratefaster.它能使員工很快的辨認新同事3/20/20257GeneralGroomingStandards

個人儀表基本標準Hairmaynotlookwetandoily.頭發看起來不要非常油膩，要保持清潔。Nostronghairspray,gel,lotiononhair.不要在頭發上涂抹過多的發膠Nofancydesignhairstyles.不要留怪異的發型Nofancyjewelry.Youareallowedasimpleweddingband,awatchandapairofsmallearstudsforfemales不要佩帶耀眼的首飾，只可佩帶結婚戒指、手表，女員工可佩帶小耳釘，且一只耳朵只能戴一個耳釘3/20/20258Nonecklacesmayshowoutsidetheuniform.項鏈不要佩帶在制服外Thecolorofinnergarmentsmustbekeptconcealedundertheskirt/blouse/shirt.內衣顏色必須與裙子、男女襯衣的顏色相符Longjohnsmustnotprotrudejackets/trousers.內衣領口、褲邊不得露出襯衣和外套3/20/20259GeneralGroomingStandards

個人儀表基本標準Pocketsmaynotcontaintoomanyarticles,norlookbully.工裝口袋不允許裝太多的東西，或看起來臃腫Shoesshouldbepolished.保持皮鞋的光亮Fingernailsshouldbeclean,short,welltrimmed.指甲要整潔、整齊3/20/202510GeneralGroomingStandards

個人儀表基本標準Avoidgarlic,onion,andstrongspicysmellingfoodbeforereportingtowork.

工作前要去除口腔或身體的異味，如：蒜，元蔥及某些刺激性食品較強的氣味。

Handsmustbewashedaftereachvisittothetoilet,beforeandaftermealsandhandlingoffood.飯前便后要洗手。3/20/202511GeneralGroomingStandards

個人儀表基本標準

Hairmustbeclean,neatandtidyatalltimes.時刻保持頭發干凈整潔。

Fringemustbeabovetheeyebrow.垂在額前的短發，不可遮蓋眼。

Colorofhairmustbeofa“natural”color.頭發的顏色要自然。

Nofancyunnaturalcoloredhair.頭發不可染刺眼的或不自然的顏色3/20/202512WOMEN’SGROOMING

女員工儀表標準3/20/202513Mustbeclean,well-cutandregularlymaintained.頭發要梳理整齊Loosehairmustnottoughtheshoulders,Ifso,itmustbewornupinanelegantprofessionalstyle.E.g.:braided,pony-tail,bun.頭發長度不能到肩膀，否則的話一定要優雅專業扎起來。如：辮子、綁成馬尾狀、盤成發髻。WOMEN’SGROOMIN

G女員工儀表標準Hair發型3/20/202514Hairworninapony-tailonthecrown.頭發像皇冠似的綁的很高的馬尾Hairfringecoveringtheeyebrows.流海遮住了眉毛Wetlook.頭發看起來是濕的Extremestyleorlight-colors.奇怪的發型或顏色NOTACCEPTABLE不允許3/20/202515Hairaccessoriesmustbeofaconservationnature.頭發上戴的飾品一定要保守自然Allribbons,ready-madebowsandscrunches’shouldbeblack。頭飾僅能使用黑色HairAccessories

頭發上戴的飾品3/20/202516Male&Femalestaffisnotallowedtowearjewelryorotheraccessorieswiththeiruniforms男女員工上班均不允許佩戴首飾或飾物JEWLLERY珠寶Brooch,bracelet,ankletsandlip/nose/earringsnotallowed.不允許佩戴胸針，手鐲，腳鏈，嘴\鼻\耳環3/20/202517Exceptforwristwatch,weddingringandstudearringsforfemalestaff.Themaximumdiameterofringcannotwiderthanthefinger.Earringsshouldbeeithergold,silver,orpearlStuds,Nohangingearringsshouldbeworn.手表、結婚戒指除外，女員工可允許佩戴釘狀耳環）,戒指寬度不能寬于手指。耳環只能戴金、銀或珍珠，不能戴吊式耳環。Bangle(foot-lace)shouldnotbeworn.不能戴腳鏈.3/20/202518MAKE-UP化妝Make-uphastobelight,andclassic化妝必須是淡妝并且高雅Ladiesarerequiredtowearaminimumofalipstickandblusher.女員工最基本要涂口紅即腮紅Usesimple/light/closetoskin’snailpolish.使用透明色或接近膚色的指甲油3/20/202519FemalesGroomingStandards

女員工儀表標準Falseeyelashesnotpermitted.不允許戴假睫毛。NoStrongperfume.不允許用味道過濃的香水。Noblackordarkmarooncolorlipstick.不可涂抹黑色或深褐色的口紅。Notattooedeyelid/browsandlips.不準紋眉。紋眼線；紋唇3/20/202520Stockings絲襪MustbewornbyallfemaleAssociate.所有女員工都要穿絲襪Skirtsmustalwaysbewornwithpantyhosestockings.Plain,skincolourandnoruns/noholes.應穿酒店統一發放的絲襪。并保證絲襪無破洞、無抽絲3/20/202521MaleHairstandards

男員工儀表標準

3/20/202522Hair,whichmustbecleanandofaconservativestyle,shouldbemaintainedregularly,Andnotreachingthecollar.MinimumhairlengthofNumber2onrazorsetting.Nohairfringecouldcovertheeyebrows.Sideburnsshouldnotextendbeyondthemiddleoftheear.男員工的頭發要保守，并梳理整齊，長度不到衣領，最短長度為2公分前面的頭發不能擋住頭發,鬢角不能超過耳中央MEN’SGROOMING3/20/202523NoPrintT-Shirtshouldbewornunderuniforms.不能在制服下穿著有印花的T恤Handsandnailsmustbeandwellmanicuredatalltimes.Lengthofnailcouldnotbeoverthetopofthefinger.雙手及指甲要整齊清潔，指甲不宜超過Uniformsmustbeclean,well-ironedandfreefromspotsandstainswithnoButtonsmissingandonloosethreads.制服須干凈，熨燙平整，無污漬，鈕扣齊全，無開線MEN’SGROOMING3/20/202524MEN’SGROOMINGFacemustbeclean,shavenatalltimes.保持面部清潔

Noearringsofanysortallowed.不準佩帶耳環及其他小飾品Plainblackordarkcolortonesocksonly.只允許穿黑色襪子Blackshoes,cleanandpolished.只允許穿酒店統一發放的工鞋皮鞋要光亮3/20/202525KitchenEmployees

廚房員工儀表

3/20/202526KitchenEmployees

廚房員工儀表

Hatsmustbewornatalltimes.工作時必須佩帶工作帽Hairmustbewashedeveryday.每天必須洗頭3/20/202527KitchenEmployees

廚房員工儀表

Femalesmustwearhairnets.女員工應該佩帶發網Nojewelryofanysortallowed.不準佩帶任何裝飾物mustwearkitchenshoes/boots.必須穿廚房的鞋和靴子3/20/202528PersonalHygiene

個人衛生

3/20/202529PersonalHygiene

個人衛生

Bathedaily.每天洗澡。Brushyourteeth.每天刷牙Washyourhairandkeepitcleananddandrufffree.清洗頭發，保持頭發干凈，沒有頭皮屑3/20/202530PersonalHygiene

個人衛生

Usedeodorant.

可使用除臭劑Useperfumeorcologneinmoderation.

可使用溫和清淡的香水3/20/202531PersonalHygiene

個人衛生Avoidgarlic,onion