英語商務函件寫作題姓名_________________________地址_______________________________學號______________________-------------------------------密-------------------------封----------------------------線--------------------------1.請首先在試卷的標封處填寫您的姓名，身份證號和地址名稱。2.請仔細閱讀各種題目，在規定的位置填寫您的答案。正文：WordSelection一、WordSelection1.Fillintheblankswithappropriatewordstopletethesentences.

Wearelookingforwardto__________yourpany'sproducts.

Themeetingwasrescheduledto__________nextMondayduetothebadweather.

2.Choosethecorrectwordorphrasetopleteeachsentence.

Thepanyisplanningto__________itssalesstrategy.

a)reviseb)reviewc)reviseagain

Theexecutiveteamdecidedto__________thebudgetforthenewproject.

a)allocateb)assignc)distribute

3.Identifythecorrectwordformtopleteeachsentence.

Wehavereceivedyourorderandwill__________shipmenttheendoftheweek.

a)sendb)sendingc)tosend

4.Matchthewordsorphraseswiththeirmeanings.

(a)Followup

1.Alettersentafteraninitialcontacttomaintainmunication.

(b)Clarification

2.Theactofmakingsomethingclearormoreunderstandable.

(c)Confirmation

3.Adocumentthatverifiesthedetailsofanagreementororder.

5.Completethesentencesusingthecorrectprepositions.

Wewouldappreciateitifyoucouldsendtheinvoice__________usassoonaspossible.

Themeetingagendashouldincludeallthetopics__________discussion.

6.Selectthecorrectwordorphrasetofillintheblanks.

Duetothehighdemand,wearecurrentlyexperiencingdelaysin__________orders.

a)shippingb)processingc)packing

7.Choosethecorrectverbformtopletethesentences.

Theproposalwas__________themarketingdepartmentbeforesubmission.

a)reviewedb)reviewc)reviewing

8.Fillintheblankswiththecorrectpasttenseformoftheverbs.

We__________thecontractaftercarefulconsiderationandarereadytosign.

Theproductwas__________inourcatalogandisnowavailableforpurchase.

答案及解題思路：

1.

Wearelookingforwardtoreviewingyourpany'sproducts.

ThemeetingwasrescheduledtonextMondayduetothebadweather.

2.

Thepanyisplanningtoreviseitssalesstrategy.

Theexecutiveteamdecidedtoallocatethebudgetforthenewproject.

3.

Wehavereceivedyourorderandwillsendshipmenttheendoftheweek.

4.

(a)Followup1.Alettersentafteraninitialcontacttomaintainmunication.

(b)Clarification2.Theactofmakingsomethingclearormoreunderstandable.

(c)Confirmation3.Adocumentthatverifiesthedetailsofanagreementororder.

5.

Wewouldappreciateitifyoucouldsendtheinvoicetousassoonaspossible.

Themeetingagendashouldincludeallthetopicsfordiscussion.

6.

Duetothehighdemand,wearecurrentlyexperiencingdelaysinprocessingorders.

7.

Theproposalwasreviewedthemarketingdepartmentbeforesubmission.

8.

Wereviewedthecontractaftercarefulconsiderationandarereadytosign.

Theproductwaslistedinourcatalogandisnowavailableforpurchase.

解題思路：

保證填入的詞匯符合商務函件寫作的正式和準確要求。

選擇正確的時態和語態，保證句子結構完整和邏輯清晰。

注意句子之間的邏輯關系，保證填入的詞匯能夠使句子意思連貫。二、SentenceStructure1.Rearrangethesentencepartstoformapletesentence.

Original:"Thebook,itwasgiventomeJohn,thatIreadyesterday."

Corrected:"ThebookthatIreadyesterdaywasgiventomeJohn."

2.Identifythemainideaandsupportingdetailsofthesentence.

Sentence:"Althoughtheweatherwaspoor,theteammanagedtopletetheprojectontime."

MainIdea:Theteampletedtheprojectontime.

SupportingDetails:Theweatherwaspoor.

3.Correcttheerrorsinthesentencestructure.

Original:"Shedidn'tgotothestorebecausedidn'twanttospendmoney."

Corrected:"Shedidn'tgotothestorebecauseshedidn'twanttospendmoney."

4.Combinethesentencestoformapoundsentence.

Sentence1:"Thereportwasdueyesterday."

Sentence2:"However,itwasnotsubmitted."

Combined:"Thereportwasdueyesterday;however,itwasnotsubmitted."

5.Identifythesubject,verb,andobjectinthesentence.

Sentence:"Themanagerapprovedthenewproject."

Subject:Themanager

Verb:approved

Object:thenewproject

6.Correcttheerrorsinsentenceconstruction.

Original:"Ifitwillraintomorrow,wewillcancelthepicnic."

Corrected:"Ifitrainstomorrow,wewillcancelthepicnic."

7.Transformthesentencesfromactivevoicetopassivevoice.

Original:"Themitteewillreviewtheapplication."

Passive:"Theapplicationwillbereviewedthemittee."

8.Identifythecoordinatingconjunctionsusedinthesentence.

Sentence:"Hestudiedhard;therefore,hepassedtheexam."

CoordinatingConjunctions:"therefore"

答案及解題思路：

1.Rearrangethesentencepartstoformapletesentence.

解題思路：重新排列句子成分，保證句子完整且語法正確。

2.Identifythemainideaandsupportingdetailsofthesentence.

解題思路：確定句子的中心思想，并識別支持這一中心思想的具體細節。

3.Correcttheerrorsinthesentencestructure.

解題思路：識別并糾正句子中的語法錯誤，保證句子結構正確。

4.Combinethesentencestoformapoundsentence.

解題思路：使用并列連詞將兩個獨立的句子合并成一個復合句。

5.Identifythesubject,verb,andobjectinthesentence.

解題思路：識別句子中的主語、謂語和賓語，理解句子的基本成分。

6.Correcttheerrorsinsentenceconstruction.

解題思路：檢查句子結構，糾正任何語法或邏輯錯誤。

7.Transformthesentencesfromactivevoicetopassivevoice.

解題思路：將主動語態轉換為被動語態，通常是通過改變動詞的形式和位置來完成。

8.Identifythecoordinatingconjunctionsusedinthesentence.

解題思路：識別句子中使用的并列連詞，這些連詞用于連接句子中的相關部分。三、ParagraphDevelopment1.Identifythemainideaoftheparagraph.

Example:Themainideaoftheparagraphistheimportanceofeffectivemunicationinabusinesssetting.

2.Analyzethesupportingdetailsintheparagraph.

Example:Thesupportingdetailsincludethebenefitsofclearmunication,suchasincreasedproductivityandreducedmisunderstandings.

3.Identifythetransitionwordsusedintheparagraph.

Example:Transitionwordsusedinclude"however,""furthermore,"and"therefore."

4.Evaluatethecoherenceandcohesionoftheparagraph.

Example:Theparagraphiscoherentasitflowslogicallyfromoneideatothenext,anditiscohesiveduetotheuseoftransitionalwordsandconsistenttopicfocus.

5.Revisetheparagraphtoimproveitsclarity.

Example:Original:"Effectivemunicationisimportantinbusiness,asithelpsinreducingmisunderstandingsandimprovingproductivity.However,itisoftenoverlooked."

Revised:"Effectivemunicationiscrucialinabusinessenvironment,asitminimizesmisunderstandingsandenhancesproductivity.Nonetheless,itisfrequentlyundervalued."

6.Identifythelogicalsequenceofeventsintheparagraph.

Example:Thelogicalsequenceofeventsistheintroductionoftheimportanceofmunication,theexplanationofitsbenefits,theacknowledgmentofitsneglect,andtheconclusionemphasizingitssignificance.

7.Revisetheparagraphtomakeitmoreconcise.

Example:Original:"Effectivemunicationisessentialinabusinesssetting,asithelpsinreducingmisunderstandings,enhancingproductivity,andmaintainingapositiveworkenvironment.However,itisoftenundervalued,whichcanleadtovariousissues."

Revised:"Effectivemunicationisvitalforbusinesssuccess,reducingmisunderstandingsandfosteringproductivity.Yet,itisoftenundervalued,potentiallycausingproblems."

8.Identifythepurposeandtoneoftheparagraph.

Example:Thepurposeoftheparagraphistohighlighttheimportanceofeffectivemunicationinabusinesscontext.Thetoneisinformativeandpersuasive.四、LetterWriting1.Writeaformalletterofintroduction.

Scenario:YouaretheHumanResourcesManageratABCCorporation.Writeaformalletterofintroductiontoaprospectiveemployee'snewsupervisortowelethemtothepany.

SampleQuestion:

Whatisthepurposeofthisletter?

Whoistheletteraddressedto?

Howdoestheletterexpressawelingatmosphereforthenewemployee?

Whatdetailsaboutthenewemployee’spositionareprovided?

2.Writeabusinesslettertorequestinformation.

Scenario:YouareamanageratXYZCompanyandneedinformationaboutthelatestsafetyregulationsfromtheOccupationalSafetyandHealthAdministration(OSHA).

SampleQuestion:

Whatinformationareyourequesting?

Whydoyouneedthisinformation?

Howdoyoupolitelyrequesttheinformationfromtherelevantauthority?

3.Writeafollowuplettertoconfirmameeting.

Scenario:Youarewritingtoconfirmameetingwithapotentialclienttodiscussbusinesscollaboration.

SampleQuestion:

Howdoestheletterconfirmthemeetingdetails?

Whatinformationisincludedaboutthepurposeofthemeeting?

Howdoestheletterensurethattheclientisawareoftheimportanceofthemeeting?

4.Writealettertoapologizeforadelay.

Scenario:Asavendor,youhavenotbeenabletodeliveraproducttoaclientontimeduetounforeseencircumstances.

SampleQuestion:

Whyistheletteranapology?

Howdoestheletterexpressregretforthedelay?

Whatalternativesolutionorplanisoffered?

5.Writealettertoinquireaboutaproductorservice.

Scenario:Youarethemanagerofalocalbakeryandyouneedtoinquireaboutanewovenforyourbakery.

SampleQuestion:

Whatisthepurposeoftheletter?

Howdetailedistherequestabouttheproductorservice?

Howdoesthelettershowthatyouareseriousaboutpurchasing?

6.Writealettertothankacustomerfortheirbusiness.

Scenario:Aclienthasrecentlypletedalargeprojectwithyourpany.

SampleQuestion:

Howdoestheletterexpressgratitude?

Whatspecificaspectsoftheclient'sprojectarehighlighted?

Howdoestheletterencourageongoingbusinessrelationships?

7.Writealettertoprovidefeedbackonaproductorservice.

Scenario:Yourecentlypurchasedapieceofofficeequipmentfromalocalsupplierandyouneedtoprovidefeedbackontheproduct.

SampleQuestion:

Whatisthepurposeoftheletter?

Howspecificisthefeedbackontheproduct?

Howdoesthelettersuggestimprovementsorexpresssatisfaction?

8.Writealettertoexpressdissatisfactionwithapany.

Scenario:Youhavehadapoorexperiencewithaserviceprovidedarenownedpany.

SampleQuestion:

Howdoestheletterexpressdissatisfaction?

Whatspecificissuesareoutlinedintheletter?

Howdoesthelettersuggestaresolutiontotheproblem?

答案及解題思路：

答案及解題思路內容

1.Theletteraimstointroducetheprospectiveemployeetotheirnewsupervisorandestablishawelingatmospherewithinthepany.Detailsabouttheemployee'spositionandawarmgreetingareincluded.

2.TheletterrequeststhelatestsafetyregulationsfromOSHA,statingtheneedforpliancewithinthepanyandexpressingpoliteandformalinquiry.

3.Thefollowupletterconfirmsthemeeting,providingallnecessarydetailssuchasdate,time,andlocation.Italsoreiteratesthepurposeofthemeetingtoensuretheclientiswellprepared.

4.Theapologyletteracknowledgesthedelayandexpressesregret,followedaclearexplanationofthereasonsforthedelayandanalternativesolutionoranewdeliverydate.

5.Theletterinquiresaboutanewovenforthebakery,providingspecificdetailsonthetypeandfeaturesrequired,andindicatingtheimportanceofapromptresponse.

6.Theletterofthanksacknowledgestheclient'srecentprojectandhighlightstheirpositiveimpactonthepany,encouragingongoingcollaboration.

7.Thefeedbackletterprovidesdetailedmentsontheproductorservice,outliningbothpositiveaspectsandareasforimprovement,whilemaintainingaconstructivetone.

8.Thedissatisfactionletterclearlyexpressesthenegativeexperience,specifyingtheissuesencounteredandsuggestingaresolutionorstepsforimprovingthepany’sservice.

Theseanswersshowcaseaprehensiveapproachtotheletterwritingtasks,emphasizingclarity,formality,andeffectivemunicationinEnglishbusinessletters.五、EWriting1.Writeaformaletorequestinformation.

Scenario:YouareamarketingmanagerforasoftwarepanyandyouneedinformationaboutanewCRMsystem.

Question:WriteaformaletorequestdetailedinformationaboutthenewCRMsystemfromavendor.

2.Writeafollowupetoconfirmameeting.

Scenario:Youhavescheduledameetingwithapotentialclienttodiscussaprojectproposal.

Question:Writeafollowupetoconfirmthedetailsofthemeetingwiththeclient.

3.Writeanetoapologizeforadelay.

Scenario:Youareaprojectmanagerandtherehasbeenadelayindeliveringareporttoyourclient.

Question:Writeanetoapologizeforthedelayandexplainthereasonsforthedelay.

4.Writeanetoinquireaboutaproductorservice.

Scenario:Youareconsideringpurchasinganewprinterforyourofficeandyouneedmoreinformationaboutaspecificmodel.

Question:Writeanetoinquireaboutthespecificationsandpricingofthenewprintermodel.

5.Writeanetoprovidefeedbackonaproductorservice.

Scenario:Youhaverecentlyusedanewsoftwareapplicationandyouwanttoprovidefeedbacktothedeveloper.

Question:Writeanetoprovidefeedbackonthenewsoftwareapplication,highlightingbothpositiveaspectsandareasforimprovement.

6.Writeanetoexpressdissatisfactionwithapany.

Scenario:Youhavehadanegativeexperiencewithapany'scustomerservice.

Question:Writeanetoexpressyourdissatisfactionwiththepany'scustomerserviceandrequestaresolution.

7.Writeanetointroduceanewproductorservice.

Scenario:Youareaproductmanagerandyouneedtointroduceanewlineofofficesuppliestoyourcustomers.

Question:Writeanetointroducethenewlineofofficesupplies,highlightingtheirfeaturesandbenefits.

8.Writeanetofollowuponaproposalorquote.

Scenario:Youhavesentaproposaltoapotentialclientandithasbeenafewdayswithoutaresponse.

Question:Writeanetofollowupontheproposalorquote,askingfortheclient'sfeedbackordecision.

答案及解題思路：

1.答案：

[ESample]

解題思路：在郵件中表達請求的正式性，提供具體的信息需求，并請求對方提供相關資料或安排會議。

2.答案：

[ESample]

解題思路：在郵件中確認會議的時間、地點和與會人員，表達對會議的期待。

3.答案：

[ESample]

解題思路：在郵件中誠懇地道歉，解釋延遲的原因，并承諾采取措施加快進度。

4.答案：

[ESample]

解題思路：在郵件中明確詢問所需信息，包括產品規格、價格和交付時間等。

5.答案：

[ESample]

解題思路：在郵件中客觀評價產品或服務的優點和不足，提供具體的使用體驗。

6.答案：

[ESample]

解題思路：在郵件中表達不滿情緒，詳細說明問題所在，并請求對方采取行動解決問題。

7.答案：

[ESample]

解題思路：在郵件中介紹新產品或服務的特點，強調其優勢，激發客戶興趣。

8.答案：

[ESample]

解題思路：在郵件中禮貌地提醒對方關于提案或報價的事宜，并詢問其決策進度。六、BusinessReportWriting1.Writeabriefreportonarecentbusinessmeeting.

MeetingDate:March15,2023

Attendees:JohnDoe,JaneSmith,MichaelBrown,andSarahWilson

Location:OnlineConferenceRoom

Report:

ThebusinessmeetingheldonMarch15,2023,focusedonthestrategicplanningfortheupingquarter.Keypointsdiscussedincluded:

NewProjectApproval:Theteamagreedtoproceedwiththe"ProjectX"afterreviewingthefeasibilitystudy.

ResourceAllocation:JaneSmithwasassignedastheprojectmanager,andJohnDoeastheleaddeveloper.

Deadlines:TheprojectisscheduledtobepletedJune30,2023.

2.Writeareportonthepany’sfinancialperformance.

Quarter:Q12023

Revenue:$10million

Profit:$2million

Report:

Thefinancialperformanceforthefirstquarterof2023indicatesastrongstart.Therevenueincreased15%paredtothesameperiodlastyear,reaching$10million.Theprofitmarginstoodat20%,asignificantimprovementfromthepreviousquarter.

3.Writeareportonthemarkettrendsandpetition.

IndustryAnalysis:Technologicaladvancementshaveincreasedmarketpetition.

KeyCompetitors:ABCCorporationandXYZLtd.

Report:

Markettrendsindicateagrowingdemandforourproducts,driventechnologicalinnovations.TheindustryisbeingmorepetitivewithABCCorporationandXYZLtd.leadingthepack.Ourpanyneedstofocusoninnovationandcustomersatisfactiontomaintainourmarketposition.

4.Writeareportonthepany’smarketingstrategy.

Objective:Increasemarketshare5%theendoftheyear.

Campaigns:Digitaladvertising,socialmediamarketing,andinfluencerpartnerships.

Report:

Themarketingstrategyfortheupingyearaimstoincreaseourmarketshare5%.Wewillbeinvestingindigitaladvertising,leveragingsocialmediaplatforms,andcollaboratingwithinfluencerstoreachawideraudience.

5.Writeareportonthepany’semployeesatisfactionsurvey.

OverallSatisfactionScore:4.5/5

HighSatisfactionAreas:Salaryandbenefits,worklifebalance

Report:

Theemployeesatisfactionsurveyforthefirsthalfof2023yieldedanoverallscoreof4.5/5.Employeesarehighlysatisfiedwithsalaryandbenefitsaswellasworklifebalance.Areasforimprovementincludeprofessionaldevelopmentopportunitiesandmunicationchannels.

6.Writeareportonanewproductlaunch.

ProductName:SmartHub3000

LaunchDate:April1,2023

TargetMarket:Smalltomediumsizedbusinesses

Report:

TheSmartHub3000,ourlatestproduct,waslaunchedonApril1,2023.Targetingsmalltomediumsizedbusinesses,thisinnovativeproductoffersenhancedfeaturesandauserfriendlyinterface.Prelaunchsurveysindicateahighdemandfortheproduct.

7.Writeareportonthepany’senvironmentalpolicies.

SustainabilityGoals:Reducecarbonfootprint30%2025.

CurrentInitiatives:Energyefficientofficeequipment,recyclingprograms.

Report:

Ourpanyismittedtosustainabilitywithagoaltoreduceourcarbonfootprint30%2025.Wehaveimplementedseveralinitiatives,includingenergyefficientofficeequipmentandaprehensiverecyclingprogram.

8.Writeareportonthepany’ssalesperformance.

QuarterlyGrowth:8%increaseinsales

TopPerformers:SarahWilsonandMichaelBrown

Report:

Thesalesperformanceforthemostrecentquarterreflectsan8%increaseinsales,atestamenttothehardworkofoursalesteam.SarahWilsonandMichaelBrownwereidentifiedastopperformers,exceedingtheirsalestargets.

答案及解題思路：

1.解題思路：簡報應包括會議日期、參會人員、地點，以及會議的主要內容和決策。答案需要簡潔明了，突出會議的重點。

2.解題思路：財務報告需要提供具體的財務數據，如收入和利潤，并對比前一年同期數據進行分析。答案應強調業績增長或改善的原因。

3.解題思路：市場趨勢報告應分析行業動態、主要競爭對手，并提出應對策略。答案需基于市場研究和行業趨勢。

4.解題思路：營銷策略報告應說明目標、主要營銷活動和預期效果。答案應具體說明如何提升市場占有率。

5.解題思路：員工滿意度調查報告應提供整體滿意度得分和主要滿意領域。答案需展示員工滿意度的優勢和改進空間。

6.解題思路：新產品發布報告應包括產品名稱、發布日期和目標市場。答案需突出新產品的亮點和潛在市場反響。

7.解題思路：環境政策報告應列出可持續發展目標和當前實施的措施。答案應強調公司的環保承諾和行動。

8.解題思路：銷售績效報告應提供季度增長率、表現優秀的員工名單。答案需展示銷售業績的提升和優秀員工的貢獻。七、PresentationSkills1.Identifythekeypointstobecoveredinapresentation.

1.1Whatarethekeypointsyouwouldincludeinapresentationaboutthelatesttrendsinthetechindustry?

1.2Ifyouweregivingapresentationonclimatechange,whatthreemainpointswouldyouhighlight?

2.Writeanoutlineforabusinesspresentation.

2.1Outlineabusinesspresentationonthebenefitsofadoptingaremoteworkpolicy.

Introduction

Currentworkcultureandchallenges

Advantagesofremotework

Casestudies

Conclusion

Q

3.Developastrongopeningandclosingforapresentation.

3.1Writeanopeningstatementforapresentationoncustomerserviceimprovement.

3.2Craftaclosingstatementforapresentationaboutfinancialplanningforsmallbusinesses.

4.Usevisualaidseffectivelyinapresentation.

4.1Whichofthefollowingvisualaidswouldbemosteffectiveforillustratingtheprocessofanewsoftwaredevelopmentlifecycle?

a)Infographic

b)Slidedeck

c)Flowchart

d)Graphs

4.2Howcanyouusestorytellinginapresentationtomakeitmoreengaging?

5.Practiceactivelisteningduringapresentation.

5.1Describehowyouwouldpracticeactivelisteningwhilegivingapresentationtoadiverseaudience.

6.Overenervousnessandanxietyduringapresentation.

6.1Whatarethreetechniquesyoucanusetoreducenervousnessandanxietybeforeapresentation?

7.Engagetheaudienceduringapresentation.

7.1Howcanyouaskquestionseffectivelytokeepyouraudienceengagedduringa