甲方：XXX乙方：XXX20XXCOUNTRACTCOVER專業合同封面RESUME甲方：XXX乙方：XXX20XXCOUNTRACTCOVER專業合同封面RESUMEPERSONAL

2025年度客戶滿意度調查與改進合同本合同共三部分組成，僅供學習使用，第一部分如下：鑒于甲方為提高客戶滿意度，提升服務質量，特委托乙方進行2025年度客戶滿意度調查與改進工作，雙方經友好協商，達成如下協議：一、調查內容1.甲方業務范圍及產品服務概述。2.客戶對甲方產品服務的滿意度評價。3.客戶對甲方服務態度、服務質量、服務效率等方面的評價。4.客戶對甲方改進建議及需求。5.甲方競爭對手的市場表現及客戶評價。二、調查方法1.乙方根據甲方業務特點，制定調查問卷，包括選擇題、填空題、開放式問題等。2.乙方通過電話、網絡、現場等形式，對甲方客戶進行問卷調查。3.乙方對調查數據進行統計分析，形成調查報告。三、調查時間1.調查時間：2025年1月1日至2025年12月31日。2.調查報告提交時間：2026年1月31日前。四、調查費用1.乙方根據調查工作量及甲方需求，制定調查費用預算。2.甲方在簽訂合同后5個工作日內，向乙方支付50%的預付款。3.乙方完成調查報告后，甲方在收到報告之日起5個工作日內，支付剩余50%的款項。五、保密條款1.雙方對本合同內容、調查數據、客戶信息等予以保密。2.未經對方同意，不得向任何第三方泄露或使用。六、違約責任1.乙方未按時完成調查報告，甲方有權要求乙方賠償由此造成的損失。2.甲方未按時支付款項，乙方有權要求甲方支付違約金。3.如一方違反保密條款，造成對方損失的，應承擔相應的法律責任。七、爭議解決1.雙方在履行本合同過程中發生爭議，應友好協商解決。2.協商不成的，任何一方均可向甲方所在地人民法院提起訴訟。八、合同生效1.本合同自雙方簽字蓋章之日起生效。2.本合同一式兩份，甲乙雙方各執一份。甲方（蓋章）：________________________乙方（蓋章）：________________________甲方代表人（簽字）：____________________乙方代表人（簽字）：____________________簽訂日期：________________________第二部分：調查問卷一、基本信息1.客戶名稱：________________________2.聯系人：________________________3.職務：________________________4.電話：________________________二、客戶滿意度評價1.您對甲方的產品/服務總體滿意度如何？（1）非常滿意（2）滿意（3）一般（4）不滿意（5）非常不滿意（1）質量（2）價格（3）性能（4）售后服務（5）其他三、服務態度評價1.您認為甲方的服務態度如何？（1）非常好（2）好（3）一般（4）差（5）非常差（1）專業知識（2）溝通能力（3）耐心（4）責任心（5）其他四、服務質量評價1.您認為甲方的服務質量如何？（1）非常好（2）好（3）一般（4）差（5）非常差2.您認為甲方的服務流程是否合理？（1）非常合理（2）合理（3）一般（4）不合理（5）非常不合理五、服務效率評價1.您認為甲方的服務效率如何？（1）非常高（2）高（3）一般（4）低（5）非常低2.您認為甲方的服務響應速度如何？（1）非常快（2）快（3）一般（4）慢（5）非常慢六、改進建議及需求1.您對甲方的產品/服務有哪些改進建議？________________________2.您對甲方的服務有哪些改進建議？________________________3.您對甲方的其他需求有哪些？________________________七、競爭對手評價（1）質量（2）價格（3）性能（4）售后服務（5）其他2.您認為甲方的競爭對手在市場表現如何？（1）非常好（2）好（3）一般（4）差（5）非常差八、其他________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________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