一、導游規范知識問答及參考答案（65問）(1)(2)(3)地方陪同導游員；(4)旅游景區Differentiatedbybusiness,whichkindofcategoriestourguidescanbedividedinto?Dividedintofourcategories,namely:NationalLocal(1)熟悉團員情況；(2)熟悉團隊特點；(3)Thefirststepofleadingagroupisbeingfamiliarwiththeteam,whataspectsofcontentitmostlyconsistsof?MainlyincludesthreeBeingfamiliarwithgroupBeingfamiliarwithteamBeingfamiliarwithhostingplansandtrip WhatshouldthetourguidedobeforethearrivingofthetouristConfirmthevehiclethetouristgrouptookandtheaccuratearrivaltime:Askclearaccuratetimewiththeinformationofficeoftheairportstrainstationsquay（碼頭）beforesettingout.Fixthetimeandplacewiththetourbusdriver:guaranteetoarrivehalfanhourinadvance;Tellthescheduleandarrangementoftimeandactivitytothedriverontheway;afterreachingthestationfixtheparkingplace.Checktherightarrivingtimeofthetouristgrouponcemore:arriveattheairport,stationorquayaheadoftime.porterandfixtheparkingplacewiththeluggagevan（行李車）Receivethetouristgroupwithsignsormeetingboardsatthestation:meetthetouristatastriking（突出的）positionatthestationexit,indicate（標明）groupnameandnumberleader’snameornationalguide’snameornameoftouristonthemeetingboard.(1)提前半小時到達接站地點 (2)手持接站牌迎候客人1/(3)核實團隊 (4)集合登車 (5)清點行李和人數The\hmain\hstation\hof\htourguides\hservice\hprogram,\hwhich\hseveral\hsteps\haredivided\h\h(\h1\h)\hHalfan\hhour\hearly\hto\hpickup\hpoints.\h(\h2\h)\hhand-held\hstopsigntogreet\hguests\h.\h(\h3\h)Verify\hteam\h.\h(\h4\h)Board\h\h(\h5\h)Inventthe\hbaggage\handthe\h\h(1)監督餐廳提供的餐食是否符合約定標準；(2)回答客人關于餐食方面的疑問；Tourguidesshouldbetimelyinspectingteamineatingmealsofthegroup.Whatarethemaincontentsofinspection?SupervisethemealintherestaurantwhetherisinconformitywiththeagreedAnswerquestionsabouttheUnderstandwhetherthecustomerssatisfiedwiththedishesforlatertargetedWhatthelocalguideshouldpayattentiontowhengoshopping?ModelAbidebytherulesofthetravelagencyrigorously(嚴格的Knowthetouristswell,andtaketide(趨勢atthefloodBeagoodguidewhileProtectthetouristsbenefitsactively.Deliverafarewellspeech,includingRecallingExpressthefeelingofreluctancetoThankstotouristcooperation,andseektheviewsandsuggestionsofWhereservicesarenotinplaceonthejourneyapologizedtotheguestsforyourindulgenceandunderstanding.Expresswishes,hopeonceDeliverafarewellspeechincludingthatfeelsreluctanttopart.表示惜別.expressesgratitudetocooperation.感謝合作2/reviewstraveling.回顧旅程solicitsthesuggestion.征求意見looksforwardtomeeting.(1)講解當日活動安排 (2)沿途風情、風光導游 Whatshouldalocalguidedoonthewaytoacertainscenicarea?Informthetouristsoftheitineraryofthedayagainincludingthetimeandplaceofmeals,reportthetimeofreachingthetoursite.Reportthenewsifnecessary.CommentonthelocalcustomsandsceneryalongthewayandanswerGivethegroupabriefintroductiontothetouristdestination,especiallythehistoricalvalueandfeature,rousingtheircuriosityofthetoursite.Organizeentertainmentactivities,promotingfriendshipbetweenthelocalguideandthetourists.強調集合時間、地點，提醒游覽注意事項 (3)景區內開展導游講解，并注意清點團隊人數；(4)處理突發事件；WhichlinksaremainlyincludedwhenatourguideservicesinonescenicEmphasizethecollectiontimeandplace,toremindVisitingBuyticketstotheBeginthescenicguide,andcountthenumberofteamsHandleWhentouratthescenic,thelocalguideshouldaccompanywiththeteamforfull-missionservice.Whentoursarriveatattractions,whatshouldtourguideGiveahighlygeneralizationforthescenicNotifynotesoftheattraction,residencetime,collectiontimeandplace,featureofthetouristbus.ExplainthesightsindetailwithintheplannedtimeandAfterthetour,giveaBeforegetoffthebus,remindtouriststaketheirbelongings,nextdayforecast,activities,collectiontimeandplace.(1)介紹海關、邊檢或運輸部門相關規定；(2) (5)Touraftercompletingtoursandputanendtooneofthelocaltour,thelocalguideshouldofferthedeliveryservice,includingwhichlinks?Introducecustomsandborderprotection,ortherelevantprovisionsofthetransportsector.Toafarewell3/Arrivetotheairport,stationorwharfGetthetraffictickets,leadingtheteamtoasecurityzoneoraHandletheWhatshouldtheguidedowhileseeingofftheDeliverafarewellspeech:includingthatfeelsreluctanttopart表示惜別,expressesgratitudetocooperation感謝合作reviewstraveling回顧旅程solicitsthesuggestion征求意見,looksforwardtomeeting期盼相逢.Reachtheairportaheadoftime:internationalflightshouldbe2hoursinadvance,domesticflightshouldbe90minsinadvance,andtrainshouldbe60minsinGothroughleavingformalitiesincludingdeliveringtransporttickets,checkingtheluggage.Afterthegroupleaving,thelocalguidecanleave.辦理離站手續 WhatanationalguideshoulddowhenaccompanyingwiththeTheconnectionworkbetweenthetravelagencyandthelocalInvolvedinteamQualityofserviceProblemsonthewayThesecuritymanagementduringthefull"Reasonableandprobable"principleisastartingpointthatguidestodealwithvisitors’individualrequirements,whatthemeaningof"reasonable"?Therequirementsofvisitorsarenotillegal,withChineseethics,compliancewithprofessionalethicsoftourguide.Thetouristsdonotbreachofthetourismagreementcontract,anddoesnotchangetheestablishedtravel.Althoughpartofthecontractchangesorthebookchanges.Butvisitorsarewillingtopaytherelatedcosts. Ifatourist’srelativewishestojointhetourgroup,whataretheproceduresaguidemustaccomplish?ProvidethatthereareemptyseatsofthecoachorothervehiclesTheguideshouldfirstgetallowancefromthetourleaderandgroupVerifytheidentityofrelativesandUponapprovalofthetravelagency,theguideisexpectedtoaskthetourist4/ (1)首先應如實地向游客說明原委 (2)誠懇地賠禮道歉(3)Howatourguidetohandlewiththeaccidentthattheguideisnotpresentwhentouristsarrive?(1)First,giveanexplanationoftheeventtovisitors.SincerelyActivelyworktowardsusingwarmandthoughtfulservicetowinthetrustof WhichthreemainchangesoftourismplanandschedulemainlyExtensionoflocaltravelAreductioninlocaltourForcedtochangepartofthe(1)致歡迎詞；(2)說明相關事項；(3)介紹本地概況和沿途風光；(4)介紹飯店Whichlinksareincludedwhenalocalguideservicestoagrouponthewaytothefirsthotel?GiveawelcomeDescribetherelevantIntroducelocalprofilesandtheIntroducethehotel (4)Atourleaderinservice,whatdetailsshouldpayattentiontoduetooverseasemergencypreventionandtreatment?(1)Thetourleadershouldfostersafety(2)Guidingtouriststorespectthelocalpopulationandfolklore.(3)Remindingtouristsisagainsttravelrisks.(4)Dealingavarietyofemergencysituationsdecisively,andputtingthepersonalsafetyofvisitorsinthefirstplace.5/TheguideshouldreportthefireimmediatelytotheTheguideshouldinformthetouriststhatthereisafireandleadthemtoasafeplacethroughasafeemergencyexit.Whilefleetingthefire,touristsmustbewarnednottotaketheelevator.Touristsmaybecometrappedintheelevatorduetopowerfailurecausedbythefire.Obeystaffmember’sunifiedcommand.EvacuatetouriststhroughtheextraexitLeadtouriststosavethemselves.Don'ttaketheelevator;usewetthingstocoveroneself,wavecolorfulthingstocallrescuepeople.Helptodealwithrehabilitation(3)WhichaspectscanatourguidereceivetounderstandthepsychologyofBynationality,occupation,age,sex,socialstatusandpsychologicaltogetunderstandingofvisitors.Bymotivationtounderstandtourists’Fromtheperformancesindifferentstagesoftouristactivitiestounderstandthepsychologyoftourists. Howateamleader,anationalguide,aguideandadrivertocooperatefriendlytobetterreception?Respectandsupportforeachother'sTakecareofeachotherinIfaproblemoccurs,accordingtothecontract,argueanalysis,toavoid (3)勇于檢討，把握尺度 (4)不計前嫌，更好服務Inthecourseoftravel,howatourguidetodowhentouristscomplaintothetourguideinthespotbecauseoftheirdamagedinterests?ListeningtothemcarefullyandSincerelyapologyandmakeCouragetoreviewandgrasptheToforgive,andofferbetter(1)政務型團隊；(2)宗教型團隊；(3)青少年團隊；(4)(5)(6)其他成員特殊、旅游目的特殊的團隊。Whattypesarespecialpackagetoursincluding?Thetypeofgovernmental6/Thereligion-orientedTheyouthTheseniorAspecialgroupOtherspecialteamswithspecialtourism(1)重視禮貌禮節，認可團員的社會身份；(2) Asatourguideoftheadministrativeteam,whatshouldhepaymoreattentionto?Thepolitenessrituals,socialidentityofanauthorizedNotifyinghisShowingthemainleadershipoftheUnlessexpresslyprovidedinthecontract,notpermittingarrangesdesignated(1)行程要適合孩子的特點 (2)每天的行程不宜過于緊密WhatservicespointsshouldatourguidetakeintheyouthtravelTheitinerarybeingsuitforcharacteristicsofThescheduleshouldnotbetooUnderstandingtheknowledgeareasthatyoungpeopleareinterested,andgraspingthepsychologicalcharacteristicsofyoungpeople,togiveinteractivePayingattentiontothesafety(1)(4)TourguidesfromwhichsilverGroupservicesThepatienceandcareintheExplain,accommodation,cateringandotherservicestargetingmanyreminderThestrokeImplementrelevantpreferentialpoliciestotheHowshouldtourguideservicesforolderExplainSlowtravelspeedSlowdownonToursprocess,themealandcollectiontime.Appropriateextendtime.AccidentsPreventionSelectsuitableattractionsfortheConcernabouttheelderly’sAttentiontodetails.Donotarrangetoomanyeveningactivities.Remindtheelderlytoprotecttheirmoneyanddocuments.Appropriatelyincreasethetimeofgo7/to(1)服務承諾的差異 WhatthecharacteristicstheyareforindependenttourThedifferencesofserviceThedifferencesofferedThedifferencesinsocialstatusofalltheThedifferencesofguests’Comparedwiththepackagetour,therearefivekeyLessamountofMoretimesofShorterreservationMore(1)精心化解矛盾的原則 (2)服務主導的原則(3)服務多樣性原則 Facingthecomplexindependenttourgroups,whichserviceprinciplesatourguideshouldadhere?TheprincipleofresolvingconflictsServices-orientedTheprincipleofservicingTheleadingprincipleofbuildingteamWhataretheprinciplesfortheguidetocomplywithwhenservingthetourPositivelystriveforcooperationofRespectauthorityandinterestofotherFoundarelationofmutualRespecteachotherandsharethe Atourguideshouldpayattentiontotheircultivationofaestheticaccomplishment,whatarethewaysofthedevelopment?Accumulatingknowledgeofaesthetics,andcultivatingconsciousnessofImprovingculturalqualityandcultivatingaestheticFocusingonthesummaryextraction,andimprovingaesthetic(1)微笑不語法 (2)先是后非法 (4)避實就虛法Inthepossessionofthegrouptour,visitorsmaymakesomerequirementswhichareimpossibletomeet,whatartsarefortourguidestodeny?Smilinginsteadof8/DenyingaftertheMakeThedeficiencybyavoidingthe Whichcollectionmethodsarethere,bywhichtourguidesareusedtocollectConsultingtheliteratureDeedsofoutstandingtourTrainingandintensiveAlwayspayingattentiontoStrengtheningpracticeand Whatthreefactorsshouldbeconsideredwhentourguidesdeterminetheexplainingtopicofascenicarea?ThecharacteristicsofscenicareasThecharacteristicsoftheexplainingKnowledgereservestheir ThefourprinciplesofguidinglanguagereferCorrectness,asabasicprincipleitrefertospeakinginstandardTobeclearembodythattheguidinglanguageshouldbeTobevividreflectsthattheguidinglanguageisartisticandTobeadaptabilityitmeansthatusinglanguageshoulddependonspecific導游語言的規范性是導游人員在講解時必須遵守的基本原則，它主要指什么？ Thestandardsoftourguidelanguagearebasicprinciplesthattourguidesmustrespectintheexplanationofatour,whatdotheymainlyreferto?ToproofreadtheexplainingcontentToselecttheappropriatewordstoTograspthelogicalcluescorrectlyintheexplaining表情生動，善于模仿 (3)適度夸大 Whichpointsshouldatourguidenoteinordertoletthetourguidespeechbeimage,vivid,acceptabletothetourists?Wearingavividlook,andbeinggoodat9/Beinggoodatnarratingwithvividlanguage,tobepopularforBeinggoodatusingvividandhumorous(1)情感手勢 Whatarethethreemaintypesofgesturesduringthetourguides(1)Theemotionalgestures,(2)theindicategestures,(3)theresemble(1)稱謂語言；(2)道歉語言；(3)答問語言；(4)勸說語言；(5)拒絕語言等。Communicativelanguageofatourguideisalanguageformwhentheguidecommunicateswithvisitors,whatkingofformsaretheyincluding?AppellationApologizingQuestionsandanswersRepulsionlanguage,(1)微笑式道歉 Duringtheworkoftourguiding,apologizingisanart,whatdoesitmostlyconsistGuilty-apologizeandso(1)(2)(3)道歉要把握好分寸；(4)道歉應有一Whatthe"threeprinciples"iswhenatourguideapologizestoAnapologymustbeToapologizeinTograspasenseofproprietywhenApologyshouldgetsomecommunicating Whataremainmethodswhenatourguideanswersguests’questions?ThestyleofsharpnessbetweenblackandThestyleofquestioninsteadofSong-weavetoInduced(1)誘導式勸說 Inthecourseoftheguidedtour,atourguideoftenneedpersuadevisitors,whatareseveralwaystousethere?InductionDetourto10/Suggestingthat(1)語義停頓；(2)暗示省略停頓；(3)等待游客反應的停頓；(4)強調語氣停Atourguideshouldbegoodatusinglanguagehaltwhenexplainsatourguidespeech,whatarethemainways?AmeaningApauseofomittingbyApauseofwaitingforthereactionofAhaltofthe Questionsandanswersisacommonlyusedmethodinguidingtours,inwhichenvironmentaremainlyused?WhenthetourguideneedtoremindvisitorstoWhenthetouristsmakethemapatheticorWhenthelinkaroundtwoattractionsWhenadjustmentsareneededbecauseasinglestatementtakestoolongto(1)第一種是圖文聲像導游 (2)第二種是實地口語導游Whattwocategoriesofthewaysoftheguidingservicesareusuallydividedinto?ThefirstisagraphicvideoThesecondisthefieldspeakingtourPractically,graphicvideoguideisasasupplementbutspeakingtourguideisontheground,theformerservicesforthelatter. Guidingserviceisaspecialserviceaimedatprovidingforvisitors,whataretheServiceEconomicCultural(1)工作獨立性強 (2)需要很強的責任心 Whatkindofcharacteristicsaretheywhenimplementaguidingservice?TheindependenceoftheworkisTakingastrongsenseofTheintensityofworkisverystrongsothathighly11/Theheightcombinationofmentaland (3)規范服務與個性化服務相結合的原則；(4)平等服務的原則。Principlesofguidingservicearethestartpointwhenatourguidethrowsthemselvesintoaguidework,whatprinciplesare?Theprincipleofguests’firstandqualityTheprincipleofmaintainingtourists’legalrightsandTheprincipleofthecombinationbetweenstandardandpersonalizedTheprincipleofequalWhatarethebasicjobdutiesforatourArranging,organizingandaccompanyingtouriststocompletetourismprojectsProvidingtranslation,explanation,guidingandtravelCoordinatingtherelationshipsandtodealwithProtectingthepersonalsafetyoftouristsandthesecurityoftheirAnsweringquestions,andarrangemeetingsforon-tourArrangetheitinerary（路線）ofvisitsandsightseeingaccordingtothe（合同）signedbetweenthetravelagencyandtheGuidethetouriststoandaroundthesitesandintroducethemChinesecultureandthelocaltourismresources.Arrangeformeals,accommodation,transportation,shoppingandentertainment,andensurethepersonalsafetyoftouristsandthesecurityoftheirproperty.Answertourists’questionspatientlyandhelpthemsolvetheirproblemsduringthejourney.Reporttourists'opinionsandsuggestionstothetravelagencyand,ifnecessary,helptoarrangemeetingsforon-tourfeedback.(1)安排旅游活動日程 (4)維護安全 (5)處理問題WhataretheresponsibilitiesofalocalTofinishreceptionworkToprovideatourguideandguidingTomaintaintheTodealwiththe12/ Whatcharactersshouldhaveasagoodtourguide?HaveardentlovefortheCherishpostsanddevotewholeheartedlytoObservedisciplinesandobey Tourguidesshouldhaveprofoundknowledge,whichmainlyconsistsPolitical,economicandsocialCulturalPsychologicalandaesthetic Tourguidesshouldhavestrongabilitiestowork,includingwhat?AnabilityoforganizationandAcapabilityofindependentAnabilitytoexplain(1)有效地傳達信息 Howaguide’sexplanationtoattracttourists?AunificationofthecontentandGrabtourists’interestHowwonderfulandflexible Whatwelcomespeechformsmainlyare?SpecificationChatRidiculeLyricComfort Whatfeaturesarethereduringanonthewayguide?GuidedtouroflargeGuidedtourofimpurityFlexibleguided(1)專題講解與一般講解相結合 13/(3)WhatarethecommonlyusedmethodsforguidesontheByacombinationofthematicexplainedandByacombinationofsequentialexplainedandimprovisationByacombinationofinitiativeexplainandansweryour(1)準確抓住形式美 Howtoconveythebeautyofinformationtovisitorswhenatourguideexplainsanaturallandscape?AccurateformHighlightthecultureDeepensymbolism(1)水蘊含的力量；(2)水包含的溫柔；(3)水體現的純潔；(4)水孕育的無私。Tourguidesinexplainingtothewaterscenic,apartfromappreciationofintuitiveformsoutside,whichculturalcharacteristicsofthewaterstillneedtoexplain?ThepowerofThegentleofwaterThepurityofwaterTheunselfishnessofwater(1)突出形態；(2)突出色彩；(3)突出香味；(4)突出用途；(5)突出寓意。Togivevisitorsaestheticpleasure,whichfeaturesofflowersandgrasstreeneedtobenotedduringatourguideexplaining?HighlighttheHighlighttheHighlighttheGiveprominencetoGiveprominenceto (3)突出古建筑的結構原理 Ifaguidewantstoexplainancientarchitecturallandscapeproperly,inadditiontothenecessaryconstructionofknowledge,whatelsehighlightingshouldhefocuson?HighlightthefunctionalityoftheoldHighlightthestyleofancientHighlightthestructuralprincipleofancientHighlighttheancientarchitecturalprecision WhichaspectsatourguideshallproceedfromwhenexplainsBuddhist14/ExplainthebasicstructureofBuddhistClarifyingthecharacteristicsofBuddhistartandExplaintheideologicalcontentofBuddhist. Whenatourguideexplainsthegrottoes,whichpointsshouldhetakes?ExpressionEngravingThedistributionofPriorityniches WhichresponsibilitiesshouldatourguidemakeduringacateringCoordinationSecurityExplainingthe(1)要有強壯的身體和必需的專業知識；(2)要做好充分的物質準備； WhatmattersshouldpayattentiontowhenatourguideleadanadventuretourTohaveastrongbodyandtherequiredTomakefullmaterialLifearrangementshouldbeToactdecisivelywhendealwithemergency(1)發放旅行證件和機票 (2)協助游客整理行李 Whichlinkstomainlyincludeduringtheoutbound-inboundservicesforatourleaderGiveoutthetraveldocumentsandairAssistthetouristsAssistthetouriststoLeadthevisitorsacceptfrontierchecksandsecuritychecksin(1)接團、致歡迎詞 Whatlinksincludeduringascenictourserviceprocess?ReceivegroupandgiveawelcomeNotifymattersshouldbedrawledattentionCarryoutanareaexplanationandrelatedservices,todealwithSendfarewellspeechandrequire15/Howcanaguideavoidthe“incidentofthemissingtourguideuponthetourists’Afteracceptingtheassignment,aguideshouldcheckanddoublecheckthedate,timeandplaceofthetourists’arrival.Onthedayofarrival,theguideshouldconfirmtheinformationandinformthedriverofthetimeandlocationofthearrival.Ifnecessary,theguidecancontacttheorganizingtravelagency,theairportorrailwaystationtoconfirmtheexacttimeofthegroup’sarrival.TheguideshouldsetasideenoughtimetomakesurehearrivesaheadofWhatishesupposedtodoif“anincidentoftakingtouristsbymistake”Ifamistakeoccurswhentwogroupsatthereceptionbelongtothesametravelagency,afterthetravelagencyagreement,localguidesshouldnotexchangethegroupsanylonger,butthenationalguidesshouldexchangethegroups,andapologizetothetourists.Iftheguidemistakesthetourgroupofanothertravelagencyforhisgroup,hisshouldfirstreporttohisowntravelagencyandhanditovertotherighttravelagency.Meanwhileheshoulddoanapologytothetourists.10點去機場接團，到達機場后得知團隊航班晚點四個小時，Thelocalguidegoestotheairporttomeetmissionat10o'clockinthemorning,uponarrival,knowthattheteamflightwilldelayforfourhours,howthelocalguidetodealwith?Inquiretotheairportimmediatelytoenquirythetime,causesofflightdelays;verifythatguideshallberescheduledafterreception.Informthetravelagencytochangedining,hoteltime,andtellthebusdriverthetimeoftheflightarrivalinordertogetreadyforthepickupvehicleswork.Fortheflightdelay,activitiesmustbeadjustedintheafternoonandevening,16/dovetailwiththeoperatortocontroltheimplementationofHowalocalguidetoprevent“anincidentoftakingtouristsbymistake”Localguideshouldstrengthentheresponsibilityofwork,andreachesthestationtowaitforhalfanhourearly.Theguideshouldstandontheobviousspotsandraiseclubbannersandthestops,sothatthetour leaderortouristscometocontactconveniently.Theguideshouldtaketheinitiativefromthetourists'characteristics,clothing,travelagentsontheemblemtoanalysisandjudge,andaske.Thesolutionstosolvetheproblemincluding:checkthenameofthetourleader,nationalguideortourists,thegroupnumber,thenumberoftouristsandsoon.Duetoobjectivereasons,atourgroupwantstoleaveaplaceahead,howthetourguidetohandle?Trytoseizethetime,sightseeingarrangementswithinaplancompleted.Wheneverthereareproblems,thelocalguideshouldhavecontingentplansfocusonthelocalrepresentative,themostuniquetouristattractions.Reporttothetravelagencyandconnectwiththedriver,thencheckout,mealback,fordtorecallintime.Toinformoperatortonotifythenextstation,todevelopchangingreception1)由于某種原因或旅行社工作失誤造成旅行團沒有按原定班次離開本站而導致暫時性的滯留叫誤機；Definition:“Anincidentofmissingtheairplane”meansthatthetourgroupdoesnottoarriveattheairportontimeandfailstocatchthereservedflight,thusdisruptingthetravelschedule.DealTheguideshouldfirstreporttheincidenttothetravelagency,andthentrytoappeaseandcalmthetourists.Theguideshouldthencontacttheairlines,trytoputoffthedeparturetimeortakeothermodesoftransportationforalternativemeansfordeparture.Ifnecessary,17/arrangeacharteredMakearrangementsfortheiraccommodationandnecessaryDuringtheirstay,theguideshouldinformthenextstopintime,modifiedtravelscheduleandinformtherelatedparties.Ifthegroup’sdelayrequiresthemtostayon,themanageroradministrationstaffofthetravelagencyshouldmakeanapologytothetouristsonbehalfofthetravelWriteouttheaccidentreport,statethecauseandresponsibilityofaccident.Thepersonwhocausedtheincidentshouldbefinedfortheloss.Guidesonhowtoprevent“anincidentofmissingtheairplane”toThelocalguideandthenationalguideshouldfinishthetrafficimplementworkofoffsitetrafficticketsinadvance,checkandconfirmthedate,flight,destinations,andsoon.Contacttravelagentatanytimeduringthemission,toaskwhetherchangeinBeforedeparture,don'tarrangegroupstotheattractionswherearecomplex,don'tscheduleyourteamtocrowdedplacestoshoporfree.Scheduleplentyoftimetotheairport,ensurethetourgroupsarrivetotheoffsite10點機Becauseofthebadweather,theplanedoesnottakeoffontimetoShanghai,postponeduntiltheevening.Butairportannouncedthecancellationofflightsonthedayat10o'clock.Foreignguestsarefeelingdown,yelledandwereextremelydissatisfiedwithyou,howthelocalguidetodealwith?Toexplainthesituationtothevisitorsintime,andfullystabletouristImplementthenextday'searliestflightsimmediatelyandarrangematterssuchasSolveaccommodationproblemsforNotifyvisitorsthetimeofmorningcall,breakfast,luggageanddepartureofthenextday.18/Informtravelagenciesoperatordepartmentsnotifythenextlegof ThetimewhenaKoreatourgrouparrivedatshuangliuairportwas8inthemorning,thelocalguidemetatrafficjamonthewaytotheairport,whenarrivingattheairportis8:40A.M.,howthelocalguidetohandle?Thisis“anincidentoftakingtouristsbyTourguidemustsincerelyapologizetoDescriptthetrafficsituationDothefollow-upserviceworkenthusiastically,tomaketouristsunderstanding.Becauseofthesnowstorm,theairportwasshutdown,thetouristtimeneedtobeextendedtoonedayinthiscitytocontinuethetravelling,whatshouldlocalguidesReporttothetravelagencyimmediatelytorescheduletheaccommodation,vehiclesandothermatters.Adjustthereceivingplan,appropriately,addtheadditionoftouristspots,appropriatelyextendthetimeofvisitingthemajorattractions,culturalactivitiescanbearrangedintheeveningtoregulatingtourists’emotion.Maintainingcloseliaisonandplanningandcontrollingpersonnel,implementationofvisitordepartureflightsthenextday.InformthenexttravelBecauseofthetouristhighseason,ticketbookingmetproblems,travelagencyhadtoarrangeovertimeplanetoleaveearly.Howtourguidetocoordinate?Trytoco-ordinatewithnationalguideandtheleader,andindicatethereasonforchangetogetthevisitorsunderstandingandsupport.ClarifytheremedialMakefulluseofeffectivetimetoscheduleguestsvisitlocalattractions,and19/thechangeofplanningtothesponsortravelagencyandthenextlocaltravelToobtaintravelagency’sauthorizationandadequatecompensationtotheThelocalguideisleadingaforeigneducationaltourgroupgosightseeingatonespot,suddenly;onetouristfoundhispassportlost.WhatshouldaccompanytourguideTheguideshouldhelpthetouristrecallwhetherhehasleftthepassportwithsomeoneelseorputitsomewhereelse.Afterconfirmingtheloss,heshallreporttothetravelagencyforthefirsttime,askingthetravelagencyforacertificate,thencombinewiththevisitortorelevantdepartmentsbythestaffwithareplacementaccordingtotheprocess.ThecostsarecoveredbythememberAforeignvisitorwithvaluablesstolenduringthetourisminourcountry,whatshouldaccompanytourguidesdo?Identifystolen,theguideshallimmediatelyreporttoPublicSecurityBureau,travelagenciesandinsurancecompaniestohelpsearchforclues,andstrivetosolveassoonaspossible.Ifthestolenitemswasn’tfound,theguideshouldassistlosterwithtravelagentcertificatetothelocalPublicSecurityBureautogainthestolenissuedcertificate,sothatvisitorcaninspectswhenreturntocustomsorclaimstotheinsurance.ComfortthelosertoalleviateunpleasantOneJapanesetouristlostluggageonaninternationalflighttoChinawhatshouldthelocalguidedo?HeshouldknowmoreinformationtohelpfindcluestoassistvisitorsintheairlineHelpsolvetheinconveniencecausedbecauseoflost20/Ifcannotfindtheluggage,heshouldgettherelevantinformationandprocedurestohelptouristclaimtotheairline.AKoreatourgroupwillleaveacitybytrain,suddenly,avisitorfindhiscamerazoomlenslostandcan'trememberwhereheleft.Aftertheregimentarrivinginthemorning,theywillreturnthatnight,whatshouldaccompanytourguidedo?Comfortthetouristandlethememorythetimeandplaceofthefinalusing,andactivelyhelptofind.Recordtheguest'sname,addressandtelephone,inordertoreturnittoitsownerafterfound.Aftertheguestleft,iffound,shouldseektotransfertovisitor,costsincurredbyvisitortotakecareofhimself.Ifnotfound,travelagencyshoulddescribeindetail,andWhenshoppingwithalocalguideinalargemarket,becauseofthecrowded,atouristsuddenlyfoundhiswalletmissing,whatshouldthelocalguidedo?Comfortthetouristandanalysisthetimeandtheplacemaybemissing