Unit11DealingwithEmergencies民航服務英語Lead-inDiscussion:Whatkindofemergentsituationmayhappenduringaflight?Canyougivesomeexamples?民航服務英語KnowledgeBaseWordsandPhrasesbumpy['b?mp?]adj.顛簸的aged['e?d??d]adj.年老的nervous['n??v?s]adj.緊張不安的captain['k?pt?n]n.機長upset[?p'set]adj.沮喪的turbulence['t??bj?l?ns]n.紊流lose[lu?z]vt.丟失speedy['spi?d?]adj.快速的encounter[?n'ka?nt?]vt.遭遇arrangement[?'re?nd?m?nt]n.安排elevator['el?ve?t?]n.電梯inch[?nt?]n.英寸Unit11DealingwithEmergencies民航服務英語KeySentencesLadiesandgentlemen：Weareencounteringturbulence．Pleasereturntoyourseatsandfastenyourseatbelts.Thankyou！尊敬的旅客：我們遇到氣流，請回到您的座位上并系好安全帶，謝謝！Becauseit’simpossiblefortheplanetoland,theairporthasbeenclosed.由于飛機不能著陸，機場已經關閉。I’mafraidwecandonothingaboutit.恐怕對此我們無能為力。I’msorrytohearthat.Areyousureyou’velostitinthecabin?很遺憾，您確定丟在機艙內了嗎？Pleaseleaveyourname,address,telephonenumberandeverythingaboutyourhandbag.請留下您的姓名、地址、電話號碼和關于您行李的一切信息。Pleaseremaincalm.You’dbetterthinkitover.請您冷靜。您再好好想一想。Iftheyhaveanyinformationaboutit,they’llgetincontactwithyou.如果他們有關于行李的任何信息，他們會與您取得聯系。I’llreporttothecaptainimmediately.我將馬上向機長匯報。He’llsendthemessagetothegroundstaffattheairport.他會給機場地面工作人員發信息。Unit11DealingwithEmergenciesUnit11DealingwithEmergencies

Setting:Theplaneisabitbumpy.CA:Ladiesandgentlemen：Weareencounteringturbulence．Pleasereturntoyourseatsandfastenyourseatbelts，Thankyou.PAX:Well，italwaysmakesmenervouswheneverthereisturbulence.It’sthesamekindoffeelingyougetwhenyoudropdownfastinanelevator.Tom:Yes.Ihavethesamefeeling.PAX:Doyouoftentravelbyplane？Tom:Yes，formethereisnothingliketravelingbyair.It’sbothspeedyandcomfortable.PAX:Buttooexpensive.Tom:That’strue.SowhenIspendmytimeonvisitinganinterestingplaceforpleasure，Iprefertotakethetrain.(Thestewardessgavetheannouncement.)PAX:Oh，that’stoobad!Ihaveinformedmyfamilyofthearrivaltime，andmaybemyagedfatherwillgototheairporttomeetme.Tom:Well.IhaveanimportantmeetingtoattendinParistomorrow.IfIcannotgetthereontime，ithastobeputoffandseveralhundredpeoplewillbeupsetforthearrangements.PartIDialogueSetting:Tomlooksveryworried.He'slosthandbag.He'scomingtoastewardess.Tom:Excuseme.I'vegotatrouble.I'velostmyhandbag.CA:I'msorrytohearthat.Areyousureyou'velostitinthecabin?Tom:Yes.I'velookforiteverywherebutfoundnothing.CA:Perhapsitisunderyourseat?Tom:No.CA:Orintheoverheadcompartment?Tom:No.Itisn'tthereeither.CA:Didyouhavealotofmoneyinit?Tom:No,onlyafewdollars.Buttherearesomeimportantdocumentsinit.That'swhatI'mreallyworriedabout.CA:Pleaseremaincalm.You'dbetterthinkitover.Whenandwheredidyouloseit?Tom:I'msureIhaditwhenIwasinthewaitingroom.ButwhenIcameintothecabin,hmm…Ididn'thaveit.I'mnotsurewhereIlostit.PerhapsIleftitinthewaitingroom.CA:Well.Pleaseleaveyourname,address,telephonenumberandeverythingaboutyourhandbag.Unit11DealingwithEmergencies

PartIDialogueSetting:Tomlooksveryworried.He'slosthandbag.He'scomingtoastewardess.Tom:Couldyoulendmeapen?CA:Ofcourse.Hereyouare.Tom:Thankyou...I'mJack.Theaddressis160OakhillsRoad,Sydney,Australia.Thetelephonenumberis8796438.Myhandbagisblackandtherearesomedocumentsinit.CA:Isthereanythingparticular?Tom:Yes,Ihaveanaddressbookinit,andonthefirstpageisoneofmyfriend'saddresses.IcanstillremembertheaddressisNO.40ChongqingRoad,Shanghai.CA:Allright.I'llreporttothecaptainimmediately.He'llsendthemessagetothegroundstaffattheairport.Iftheyhaveanyinformationaboutit,they’llgetincontactwithyou.Tom:I'mappreciatedforyourhelp.Unit11DealingwithEmergencies

PartIDialogue民航服務英語PartIDialogueExercise1

Decidetrue(T)orfalse(F).1.Theflightisdelayedbecauseoftheaircontrol.()2.Thepassengerwillmeethisfriendsattheairport.()3.Theflightcompanywillofferaccommodationtothepassengers.()4.Thepassengerwassurethathelefthishandbaginthewaitingroom.()5.Thehandbagisveryimportantbecauseofthedocuments.()Exercise2CommunicativeActivities.Grouprole-play.1.Duetothebadweather,flightCA981fromBeijingtoNewYorkwillbedelayed.Mr.Billisworriedabouttheirschedule,nowheisaskingaboutthearrangement.2.Jacksonfoundthathelosthishandbag,heneededthehelpfromstewardess.Unit11DealingwithEmergencies民航服務英語PartIDialogueExercise3Matchsimilarwords.Upset hotelAccommodation sadAged liftSpeedy tellElevator quickEncounter oldInform meetUnit11DealingwithEmergenciesDealingwithEmergencyFlightattendantsaretrainedtohandleawidevarietyofemergencies,andtheyneedtomasterFirstAid.Thefrequentsituationsarefollowingas:ableedingnose,smallinjuries,illness,aggressiveandanxietystrickenpassengers,intoxicatedpassengers.Emergencytrainingincludesemergencylandings,cardiacandin-flightmedicalsituations,depressurization,rejectedtakeoffs,smokeinthecabin,fires,on-boardbirthsanddeaths,dangerousgoodsandspillsinthecabin,emergencyevacuations,hijackings,andsea,jungle,anddesertsurvivalskills.Unit11DealingwithEmergenciesPartIIReading民航服務英語PartIIReadingExercise1Putthesewordsintotherightcolumn.hijackingssmallinjuriesintoxicatedpassengerson-boardbirthsanddeathssmokeinthecabinbleedingnosedangerousgoodsemergencylandingsillnessMorefrequentsituationsEmergencytraining

Unit11DealingwithEmergencies民航服務英語PartIIReadingExercise2Lookatthefollowingpicturesandwritedownthesituationnames.

__________

____________

_______________

_

_

_

________

__

____________

_______________Unit11DealingwithEmergenciesAnnouncement1:AlternateAnnouncement2:EncounteringturbulenceUnit11DealingwithEmergenciesExerciseFillintheblanks.Ladiesandgentlemen:Wehave______withsometurbulence.Please______toyourseatand______yourseatbelt.Ifyouarehavingyour______,please_______careofyourdrinks.Pleasedonotusethe________untilthesign________off.Cabinservicewillbe________duringthisperiod.民航服務英語PartIIIAnnouncementsUnit11DealingwithEmergencies民航服務英語PartIVAdditionalKnowledge1.BriefintroductiontoDeutscheLufthansaAGUnit11DealingwithEmergenciesDeutscheLufthansaAGisaglobalaviationgroupwhichadheresfirmlytoeconomicandstrategiccriteria,focusingonthecorecompetenciesofitsfivebusinessareas:PassengerAirlineGroup,Logistics,MRO,CateringandITServices.Thefiveunitsallplayaleadingroleintheindustryinwhichtheyoperate.TheLufthansaGroupincludesatotalofmorethan400subsidiariesandassociatedcompanies.TheGroupattachesoverridingimportancetoqualityandinnovation,safetyandreliability.民航服務英語PartIVAdditionalKnowledge2.BriefintroductiontoBerlinBerlin

isthe

capital

cityof

Germany.Withapopulationof3.5

millionpeople,

BerlinisthelargestcityofGermany.Aroundonethirdofthecity'sareaconsistsofforests,parks,gardens,riversandlakes.Berlinisa

worldcity

ofculture,politics,media,andscience.

Itseconomyisprimarilybasedontheservicesector,encompassingawidevarietyof

creativeindustries,mediacorporations,andsoon.Berlinalsoservesasacontinentalcenterforairandrailtransport,

andisapopulartouristdestination.Unit11DealingwithEmergencies民航服務英語PartIVAdditionalKnowledgeExercise1

Checkthewords.

Exercise2

UsesimplewordsorexpressionsfromthistextyouhavelearnedtodescribeBerlin.globaladhereeconomicstrategiccriteriaindustryoperatesubsidiaryassociateattachqualityinnovationpopulationcomposeencompassingcorporationcontinentaldestinationUnit11DealingwithEmergencies民航服務英語PartVProgressCheckWordsIhavelearnedinthisunitare:

bumpy

nervous

inform

upset

lose

encounter

elevator

arrangement

accommodation

inconvenience

patience