第一章單元測試1【判斷題】Inordertoensuretheaccuracyofthereservation,thereservationistshouldconfirmalltheinformationatlast.（）A.對B.錯2【判斷題】Ifguestswanttoguaranteetheirreservation,theyshouldgivetheircreditcardnumberandCardValidationCodetothereservationist.（）A.錯B.對3【判斷題】Thenecessaryinformationforacompleteroomreservationincludestheguest’sname,dateandtimeforthereservation,roomtype,specialrequirements,andthecontactwayoftheguest.（）A.錯B.對4【判斷題】Conciergeisanessentialsectioninafive-starhotel.（）A.對B.錯5【判斷題】Offeringinformationaboutthehotelandthecityisoneoftheresponsibilitiesofabellman.（）A.對B.錯第二章單元測試1【判斷題】Thereceptionistcancheck-inguestsdirectlywithoutconfirmingthereservation.（）A.錯B.對2【判斷題】.Driver’slicensecanbeusedasavalidcertificateforcheckingin.（）A.對B.錯3【判斷題】Iftheguestspaythedepositbycreditcard,thereceptionistdoesn’tneedtofillinadepositreceiptforthem.（）A.對B.錯4【判斷題】Theclerkatfrontdeskmustaskthecustomerswhethertheywanttodeposittheirvaluables.（）A.對B.錯5【判斷題】ThereceptionistmustconfirmwithguestsiftheyhaveanyvaluablestodepositattheFrontDesk.（）A.對B.錯第三章單元測試1【判斷題】Themainjobofahousekeeperistocleanguestrooms.（）A.對B.錯2【判斷題】Laundryserviceisessentialinafive-starhotel.（）A.對B.錯3【判斷題】“ThestaffworkingintheServiceCentershouldhavegoodetiquetteandcourtesy.（）A.錯B.對4【判斷題】Apassportisnotnecessaryforcashingatraveler’scheck.（）A.對B.錯5【判斷題】TheEngineeringDepartmentisresponsibleforrepairingthefacilitiesinguestrooms.（）A.對B.錯第四章單元測試1【判斷題】thestaffintherestaurantshouldadvicethespecialtytoguests.（）A.錯B.對2【判斷題】Waiterorwaitressshouldconfirmtheguest’sorderaftertakingit.（）A.錯B.對3【判斷題】Therearethreepiecesofoneorderinall.Twoofthemaresenttothekitchenandoneofthemisleftattheguest’stable.（）A.錯B.對4【判斷題】TheorderoftheWesternbanquetisasfollows:appetizer,soup,sidedish,maincourse,anddessert.（）A.對B.錯5【判斷題】Sidedishisnotservedinanordinarymeal.（）A.錯B.對第五章單元測試1【判斷題】.Seatingtheguestswithchildrennearthebuffettablemakesiteasyforgueststocomeinandoutandgetfood.（）A.對B.錯2【判斷題】Seatingdinersmeansarrangingtablesforguests.（）A.對B.錯3【判斷題】WhenservingWesterndishes,theattendantshouldremovetheplatefirstandthenservethenextcourse.（）A.對B.錯4【判斷題】.Chinesefoodisusuallyservedintheorderofcolddishes,hotmeatdishes,hotvegetabledishes,dimsum,soup,andfruit.（）A.錯B.對5【判斷題】Ifthebreakfastisincludedintheroomrate,theguestscanhavethebuffetbreakfastfreely.（）A.對B.錯第六章單元測試1【判斷題】Collectcallmeansatelephonecallinwhichthecallingpartywantstoplaceacallatthecalledparty’sexpense.（）A.對B.錯2【判斷題】Theoperatorcallisalsoknownastheoperator-assistedcall.（）A.對B.錯3【判斷題】Therearetotallysixtypesofphonesinahotel.（）A.錯B.對4【判斷題】Person-to-personcallmeansthecallinwhichacallertelephonestheoperatorforhelpinsteadofdialingtheintendedtelephonenumberdirectly.（）A.錯B.對5【判斷題】IDDisinternationaldirect-dialedphone.（）A.對B.錯第七章單元測試1【判斷題】TheBusinessCenteronlyoffersserviceforin-houseguests.（）A.錯B.對2【判斷題】BookingticketisalsooneoftheresponsibilitiesoftheBusinessCenter.（）A.錯B.對3【判斷題】TheguestslivingintheExecutiveLoungecanenjoyfreeafternoontea.（）A.錯B.對4【判斷題】TheguestslivingintheExecutiveLoungecanusetheconferenceroomforfreefortwohoursaday.（）A.對B.錯5【判斷題】TheguestsstayingintheExecutiveLoungecanhavebreakfasthere.（）A.錯B.對第八章單元測試1【判斷題】Goingtothecinemaisincludedinrecreation.（）A.錯B.對2【判斷題】Thestaffinfitnesscentershouldtellthegueststhatintenseexercisecanhurttheirmuscles.（）A.錯B.對3【判斷題】BeijingoperaiskindofChineseoperawhicharoseinthemid-20thcenturyandwasextremelypopularintheQingDynastycourt.（）A.錯B.對4【判斷題】Beijingopera’soriginsarenotinBeijingbutintheChineseprovincesofHubeiandAnhui.（）A.錯B.對5【判斷題】TherearethreemainrolesinPekingopera:Sheng,Dan,Jing.（）A.對B.錯第九章單元測試1【判斷題】Thereceptionistcanprintouttheguest’sbillbeforereceivingthecallfromtheHousekeepingDepartment.（）A.錯B.對2【判斷題】Thereceptionistonlyneedstogettheguest’skeywhentheguestwantstocheckout.（）A.錯B.對3【判斷題】Whencheckingoutforgroups,thereceptionistonlyneedstoprintoutthebillofgroupaccounts.（）A.錯B.對4【判斷題】Ifthegroupleaderwon’tpayforthepersonalconsumption,thereceptionistshouldasktheteamleadertoinformtheteammemberstocometotheFrontDesktosettletheirpersonalaccounts.（）A.錯B.對5【判斷題】Ifthereisanydamageintheguestroom,theguesthastopayforthedamage.（）A.對B.錯第十章單元測試1【判斷題】Kidnappingisnotincludedinthespecialproblems.（）A.對B.錯2【判斷題】Itisnecessaryforatravelagencytohavetheabilitiestoha