酒店專業英語HospitalityEnglishRoomService

Task2DeliveringFood

Vocabularycollectv.收集

deliver

v.遞送

disturbv.打擾convenienta.方便的platecovern.碟蓋dinnerplaten.餐盤sideplaten.骨碟soupspoonn.湯匙dessertspoonn.甜品匙teaspoonn.茶匙outsidethedoor在門外

putdown記下

placethetray放下托盤ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSONEReadthetaskReadthetaskAguestordersroomservice.Theroomserviceclerkissendingadinnertoaguestroom.Healsoofferstoopenthebottleofwinefortheguest.TWOLearnthetaskstepbystepLearnthetaskstepbystep1.Greetguests(Knockingatthedoor)Roomservice.MayIcomein?Goodmorning,sir.Here'sthebreakfastyou'veordered,sir.Goodevening,Mr.Smith.Hereisthedinneryouhaveordered.

—————————————————————————————2.AsktheguestfortheinstructionShallIputthetrayonthetable?ShallIservethesoup,sir?ShallIservethefoodnoworleaveitinthehotcupboard?ShallIopenthewine,sir?

—————————————————————————————Learnthetaskstepbystep3.ServethewineHereisChateauMontfort1999.(Showingthewinebottle)(Openingthebottle,handingthecorktotheguestandpouralittleinthewineglass)Pleasehaveataste,sir. Wouldyouliketotasteit?

—————————————————————————————4.AskanythingelseAnythingelseyou’dliketohavebesidesthedinner?Isthereanythingelseyou'dliketohavebesidestheAmericanbreakfast?

—————————————————————————————Learnthetaskstepbystep5.AsktheguesttosignthebillWouldyouliketosignthebill,please,sir?Wouldyoupleasesignthebill，sir?

—————————————————————————————6.TelltheguestwhentocollectthetrayI’llbebackforthetrayinanhour.Ifyoudon’twanttobedisturbed,youcanleavethetrayoutsidethedoor.Wouldyoucaretoringroomservicewhenyouhavefinishedyourmeal,sir?Youcanjustleavethetrolleyoutsidethedoor,sir.

—————————————————————————————TPracticethetaskHEERPracticethetaskAguestordersroomservice.Theroomserviceclerkissendingadinnertoaguestroom.Healsoofferstoopenthebottleofwinefortheguest.Workinpairstorole-playaconversationwithyourpartner,youactastheroomserviceclerk,andyourpartnertheguest.Changeyourroleswhenfinishingtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:Aguestordersroomservice.Theroomserviceclerkissendingadinnertohisroom.Healsoofferstoopenthebottleofwinefortheguest.AssessmentChartName:Position:Task:Content:☆

☆☆

☆☆☆

1.Complete

□□□2.Well-organized

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□3.Creative

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□□Language:

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☆☆

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1.Withfluency□

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□2.Withgoodpronunciation&intonation□□

□3.Understandable□□□4.Withanaccent

□□□Performance:☆

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1.Withconfidence□□□2.Withcourtesy

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3.Withgoodserviceattitude□