Project1TableReservation01WordsandExpressions02Usefulexpressions03StandardOperationProceduresofTakingSpecialRequestReservation04Dialogueexamples05Conversationpracticecontents行業PPT模板/hangye/06SupplementaryReadingWordsandExpressionsdivision n. 部門accountfor （比例）占extensive adj. 廣泛的，大量的paramount adj. 最重要的，主要的profitability n. 盈利能力，利潤率outlets n. 分部門complex adj. 復雜的versatile adj. 全能的decoration n. 裝飾substantialprofit實際收益attribute v. 歸于appetizern. 開胃菜，頭盤salads n. 色拉maincourse 主菜seafood n. 海鮮specialties n. 特色菜desserts n. 甜點beverages n. 飲料wineandbeer 酒水LobbyLounge 大堂吧OperatingHours 營業時間All-DayDining（ADD） 全日制餐廳WordsandExpressionsvenue n. 場地buffet n. 自助餐ALaCarte 零點teahouse 茶室privaterooms 包廂ballrooms n. 宴會廳banquetfacilities 宴會設施tablereservation 訂桌assist v. 支持，幫助confirm v.確認，確定booking n.預定available adj. 可用的,有空的smokingarea 吸煙區non-smokingarea 無煙區bereserved 被保留的，被預定的holdthetable 留座spacious adj. 寬敞的splendidly adv.華麗地,豪華地full adj. 滿座的inthenameof 以…的名字legibly adv. 字跡清晰地freeofcharge 免費immediately adv. 立刻，馬上effective adj. 有效的，有用的appropriate adj. 適當的，合適的accordingto 根據UsefulExpressions1.Goodevening,Freshrestaurant,thisisMaryspeaking,howcanIassistyou?2.Whenwouldyoulikethebooking?3.Howmanypeopleisitfor?4.Iwillbebymyself.5.Apartyofsix.6.Whattimeisitfor,please?7.Whenwouldyoulikethebookingtobe?8.Whattimedoyouplantoarrive,Mr.Zhang?9.Inwhatname,please?10.MayIhaveyournameandroomnumberplease?11.Letmejustconfirm.That'satablefortwoat7:30p.m.onFriday,October10thinthenameofWang.UsefulExpressions12.Sothat'satableforthreeatnineo'clockonThursdayinthenameofZhang.13.Whichareadoyouprefer?14.Anyspecialrequest,Mr.White？15.Howmanyinyourparty?16.MayIhaveyourcontactnumber,please?17.Mrs.White,wewillonlyholdyourtableforupto30minutes.18.Youhaveyourtablebooked.19.Iamsorry.Allthetablesarereserveduntil7:00p.m.Wouldyouliketomakeareservationsomeothertime?20.Sorry,therearenoseatsavailablenow.21.Iamafraidwearefullybookedatthattime.UsefulExpressions22.I'msorry,therestaurantisfullnow.23.Whatisthepricerangeforthesetmenu?24.Doyouhaveacovercharge?25.I'mafraidwedon'ttakereservationsforlunch.26.I'mafraidwecannottransfercallsfromthehousephone.Couldyoudialextension618directly,please?27.Doesyourrestauranthaveadresscode?28.CanIdressinformally?29.Youcandressasyoulike.30.Thereisnostrictdresscodeinourrestaurant.However,asuitandtieisencouraged.StandardOperationProceduresofTakingSpecialRequestReservation

1.Answerphoneasperphoneansweringprocedures.2.Takealldetailsforreservations/specialrequestsenteringtheitemsintheappropriatecolumnsonthereservationsdiary.-Guest'sname-Spellingofthename-Dateandtimeofreservation-NumberofpersonsforthebookingStandardOperationProceduresofTakingSpecialRequestReservation

-Specialrequirementsifany

-Whotookthereservation

-Guestcontactnumber

-Companyname3.Informcaptainorstaffimmediatelyonthereceivedinformation.4.Writelegiblyinblockletters.5.Repeatreservation/specialrequestdetailsbacktoguest,includingthedayanddatewhichislocatedontopofthereservationbookpage.6.Specificallyaskifguestwouldrequiresmokingornon-smokingsectionoftherestaurant.Andrecordthisinthereservationsbook.7.Iftheguestwantstoorderfrommenu,thehostessmusttaketheirorderaccordingtothestandardandprocedure.Scene1:BookingaTableW:Goodmorning.FreshRestaurant.Gracespeaking.HowmayIhelpyou?J:Goodmorning.I'mtheguestinRoom1212.Iwouldliketoat5o'clocktomorrowafternoon.W:Certainly,sir.Wouldyouspellyourname,sir?J:J-O-H-N-S-O-N.W:Yes,Mr.Johnson.Howmanywillbe?J:Fivepeople.W:Whichareadoyouprefer?J:Ipreferthetableinnon-smokingarea.W:Yes,that'sMr.Johnson,atableforfiveat5o'clocktomorrowafternoonandwiththelakeviewinnon-smokingarea.IsthereanythingelseIcandoforyou?W：Waitress J：Mr.Johnson下一頁reserveatableinyourpartywiththelakeviewScene1:BookingaTableJ:That'sallright.Nothingelse.W:Thankyouforyourreservation.Wewillforupto30minutes.Lookingforwardtoseeingyou.J:OK,thankyou.Goodbye.W:Goodbye.W：Waitress J：Mr.Johnsonholdyourtable上一頁Scene2:BanquetReservationR:Goodmorning,Sir.HowmayIhelpyou?M:Goodmorning.Mydaughterwillbemarriednextmonth.I'dliketoholdaforherinyourhotel.Doyouhaveasuitableplaceforus?R:Congratulations!MayIknowthedateofthewedding?M:.R:MayIknowhowmanypeopletherewillbe?M:Therewillbe.R:ThenIwillarrange20tablesforyou.Pleaseletmecheckourbookings.CouldIrecommendtheGrandBanquetHall?Itisspaciousandsplendidlydecorated.It'sperfectforaweddingbanquet.M.Itsoundsnice.R:Thenhowmuchwouldyouliketo?Hereisthebanquetmenu.M:Ithinkthe8000-yuanmenuisnice.Bytheway,Iwanttomakesomethingspecialformyonlydaughter.Whatcanyousuggest?M：Mr.MorrisR：BanquetReservationist上一頁weddingbanquetJuly8th200guestsaltogetherspendforeachtableScene2:BanquetReservationR:Wecanforourguests.Wecanalsomakeaweddingcakeaccordingtoyourrequest.Sinceyou'vebookedthe8000-yuanmenu,wecanalsoprovidetheforthebrideandgroomforonedayfreeofcharge.M:Great!R:OK.Soletmerepeattheinformation:aweddingbanquetintheGrandBanquetHallonJuly8th,20tablesfor200guests,eachtable5000Yuan,weddingcakeandonedays'

honeymoonsuite.Isthatcorrect?M:Yes,exactly.AndcanIdiscusswithmydaughterfirstandlater?C:Noproblem.Hereismybusinesscard.Ifyouhaveanyfurtherquestions,don'thesitatetocontactus.M:Thankyouverymuch.M：Mr.MorrisR：BanquetReservationist上一頁designspecialmenushoneymoonsuitemakethefinaldecisionScene3:TheRestaurantisFullJ:Goodevening,sir.WelcometoSkylightRestaurant.Haveyoumadeareservation?W:Wehaven't.ButIwonderifyoucanfindatableforus.J:I'msorry,therestaurantisfullnow.Butifyouwouldliketowait,youaretodoso.W:Howlongdoyouthinkwe'llhavetowait?J:I'mafraidthattherewillbeabouttwentytothirtyminutes.W:Well,itseemsabitlate.Doyouthinkwe'dbettertryanotherplace?J:It'snoteasytofindaquietplaceatthishour.I'lltry.Wouldyoupleasefirst?I'llassoonaswegetatableavailable.W:Thankyou.J:It'smypleasure.Wouldyoucomethisway,please?C:ClerkG:Guest下一頁hadthetablereservedmorethanwelcometakeaseatandhavesomedrinkshaveyouseatedPracticeTheguest'snameisLindaChen.ShecallsthehoteltomakeabookingatFreshrestaurant.It'sfor2peopleat7:00p.m.onFridayMarch18th.Youtakethereservationandasksomequestions.Finally,youconfirmthebooking.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:Aguestphonesarestaurantandwantstoknowwhattimetherestaurantopens.Hewantstoreserveatableforsixat7p.m.Buttherearenotablesfreeuntil8:30p.m.Youtakethephoneorderanddealwiththeproblem.Task2SupplementaryReadingTakingRestaurantReservations餐廳預訂ServiceContent服務內容-RestaurantReservationisanintegralpartofoperationsatanyfinediningrestaurant.Advancereservationsprovideanopportunitytoavoidsurprisestobot