PPT模板/moban/

通用場景英語教程SceneFour：ReceptionEtiquette待客禮節CommonSceneEnglishTeachingCourseLesson10MakingInvitations發出邀請Lesson11ReceivingGuests接待客人Lesson12ManagingtheFeedback處理反饋目錄10MakingInvitations發出邀請I.ListeningA.Makethebestresponsetotheexpressionyouhear.1.Whatwasthemostpopularlong-distancecommunicationmethodinChinabefore1978?A.Sendingletters.B.Makingvideocalls.C.Makingtelephonecalls.D.Sendingtelegrammessages.2.Whatisthemostformalwaytosendaweddinginvitation?A.Bysendingatextmessage.B.Bysendinganemail.C.BysendingaWeChatmessage.D.Bysendingaredinvitationcard.3.Whatshouldyoudowhenmakinginvitations?A.Toconfirmtheguests’names.B.Tofindoutwhatgiftsguestsmightbring.C.Toknowexactlywhentheinvitationswillreachtheguests.D.Toarrangeforsomeonetopickuptheguests.ADAI.ListeningA.Makethebestresponsetotheexpressionyouhear.4.Wouldyouliketocometoourparty?A.No.I’mverybusy.B.Yes,I’dloveto.C.No.I’mnotinthemood.D.Yes.Iwanttovisitmygrandmother.5.AreyoufreetohavedinnerwithmethisFridayevening?A.I’mafraidnot.CouldyoumakeitSaturdayevening?B.Yes.Iwouldliketomakeanotherappointment.C.Thankyou!I’mgladtocome.D.Thankyou!I’mearnesttomeetyou.BAI.ListeningB.Listentothepassageandchoosethebestanswertothequestion.1.Beforesendingaconferenceinvitationemail,youshouldwriteclearly.A.thedateoftheconference B.thedurationoftheconferenceC.thetopicoftheconference D.alloftheabove2.Ameetandgreeteventisessentiallya/anbyanothername.A.onlineevent B.networkingeventC.welcomeparty D.teambuildingevent3.HowcanyouimprovetheRSVP(請盡快回復)ratewhenwritingameetandgreetinvitationemail?A.Statetheeventclearly.B.Exaggeratetheimportanceoftheevent.C.Writeitinaveryserioustone.D.Don’ttelltheattendeesthatyoureventincludesacertainstyleofintroductions.DBAI.ListeningB.Listentothepassageandchoosethebestanswertothequestion.4.Accordingtothepassage,whichofthefollowingisTRUE?A.Specifyingthedurationofthemeetingisthemostimportantthinginconferenceinvitationemails.B.Conferencesareoftenheldforseveralmonths.C.Allpeoplewillnotbenervouswhentheyattendnetworkingevents.D.Ifyourguestscloseyouremails,theywon’topenthemagain.5.Whatinformationmustbemadeclearinateambuildingemailinvitation?A.Thetypeoftheevent,formalorinformal.B.Thedeadlinefortherecipienttoreply.C.Foodtoeatattheteambuildingevent.D.Peopletomeetattheteambuildingevent.AAI.ListeningC.Fillintheblanksaccordingtowhatyouhear.Nowmorethanever,onlineeventsarehot.Assuch,thecompetitionforyourpotentialguests’attentionisstiff.Tomakeyouronlineeventinvitationemail

1,you’llneedtosellyourevent’stopicorfocusinanexcitingandengagingway,andmakeitassimpleaspossibleforattendeestoRSVP.TheinclusionofanembeddedRSVP2inyourinvitationemailisa/an3,butyoumightalsoconsiderincludingafunctionthatautomaticallyplacestheeventonyourattendees’4orsimilar.Thisway,youronlineevent5frontofmindforyourguests,evenafterthey’veclosedyouremailinvitation.standoutbuttonmustcalendarremainsII.Reading如何撰寫專業活動的正式電子邀請函優秀的正式電子郵件撰寫意味著要注意細節。如果你寫的邀請函所有部分都得體而有風格，你就會給每個人都留下深刻的印象。電子郵件的結構主題。郵件主題是收件人在打開收件箱時最先看到的內容。郵件主題要能夠吸引對方注意，否則對方可能不會讀下去。標題行的主要目的是在保證簡潔的前提下，盡可能多地為收件人提供信息。所以，用30～40個字符去總結郵件的主要內容即可。HowtoWriteaFormalInvitationEmailforaProfessionalEvent

Writinganexcellentformalemailmeanspayingattentiontodetails.Youwillimpresseverybodyifallpartsofyourinvitationarewrittennotjustproperlybutwithstyle.TheStructuralElementsoftheEmailSubject.Thesubjectiswhatyouremail’srecipientswillseefirstwhentheyopentheirinboxes.Unlessyoucapturetheperson’sinterest,heorshewon’treadanyfurther.Themainaimofthesubjectlineistoprovidethemwithasmuchinformationaspossiblewhilebeingbrief.So,summarizethemessagebehindtheemailin30–40characters.★structural /?str?kt??r?l/ adj.結構（或構造）上的

★recipient /r??s?pi?nt/ n.接受者；領受方

★inbox /??nb?ks/ n.（電子郵件）收件箱

★capture /?k?pt??(r)/ v.引起（注意、想象、興趣）

★summarize /?s?m?ra?z/ v.總結；概括；概述

★character /?k?r?kt?(r)/ n.文字；字母；符號

II.Reading問候語和結束語。這兩部分要寫清發件人的信息。在寫正式的活動邀請函時，僅僅有“發件人”這一行是不夠的。郵件要以正式的問候語開始。沒有必要提及收件人的姓名（許多人會使用標準的問候語“親愛的先生或女士”）。然而，這是一個通過寫名字來強調客人重要性的機會。當然，拼寫時一定不要出錯。但如果不確定客人的名字怎么寫，普通的問候語比有錯誤的問候語要好得多。OpeningandClosing.Thesepartsclarifywhosentthemail.Theline“from”isnotenoughwhenyouwriteaformalinvitationemailforanevent.Beginyourletterwithaformalgreeting.Itisnotessentialtomentionthenameofyouraddressee(manypeopleusethestandard“DearSirorMadam”phrase).However,itisanopportunitytoemphasizetheimportanceofeachguestbywritinghisorhername.Obviously,thisshouldbedonewithoutspellingmistakes.Soifyouarenotsureaboutthespelling,aneutralgreetingisbetterthanonewithmistakes.★clarify /?kl?r?fa?/ v.使更清晰易懂；闡明；澄清

★addressee/??dre?si?/n.收信人；收件人

★neutral /?nju?tr?l/ adj.中性的；不含褒貶義的

II.Reading本公司的名稱可以在開頭就提到，但我們強烈建議在結尾處也提一下。記住要正式，用中性的詞代替給朋友寫郵件時所使用的結束語，如“我們期待您的回復。”正文。這部分必須包含活動的所有信息，包括所有你覺得對客人來說重要的信息。先寫關鍵細節，再寫不那么重要的信息。記住要簡潔。正式寫作中的禮儀在寫正式電子郵件時，要記住以下6點禮儀：?千萬不要用個人賬號發送正式郵件——只能使用公司賬號。Thenameofyourorganizationcanbementionedintheopening,butwestronglyrecommendplacingitattheendaswell.Remembertobeformalandreplaceclosingsyouuseforfriendswithsomethingneutral,like“Wearelookingforwardtoyourreply.”Body.Thisparthastoincludealltheinformationabouttheevent.Itconsistsofwhateveryouthinkisimportantforyourguests.Mentionthekeydetails,thenwriteaboutlesssignificantinformation.Rememberaboutbeingbrief.EtiquetteinFormalWritingTherearesixmoreetiquettetipsyoushouldkeepinmindwhenwritingaformalemail:?Neveruseyourpersonalaccountforsendingformalemails—usethecorporateoneonly.★lookingforwardto盼望

★consistof 由……組成（或構成）

★keepinmind將……記在心中；記起；考慮

★corporate /?k??p?r?t/ adj.公司的；法人的；共同的

II.Reading?只有在絕對必要的情況下才可以使用“回復全部”選項。?要使用正式的問候語（不是“Hi,everyone”或“Yo”）。?刪減感嘆號——不要連續使用多個感嘆號。?一定要反復檢查你的小幽默，不是每個人都對你的笑話感興趣。?校對——郵件中的錯誤會讓你的活動形象一落千丈。寫正式的電子郵件是我們每個人都可能面臨的事情。每個人都可能因為要言簡意賅而感到困惑，但我們相信，借助本文的指導，您會像專業人士一樣成功邀請到客人。?Usethe“replyall”optiononlyifabsolutelynecessary.?Useformalgreetings(not“Hi,everyone”or“Yo”).?Cutontheexclamationpoints—don’tusemorethanoneinarow.?Makesureyou’vedouble-checkedyourattemptsatyourhumor—notalljokesarefunnytoeveryone.?Proofread—mistakesinemailswillmakeyourevent’simageplummet.Havingtowriteaformalemailissomethingweallmayface.Everyonemaygetbaffledbymentioningalotbriefly,butwearesurethatwiththehelpofthisguideyouwillsucceedininvitingguestslikeapro.(404words)★

option /??p?n/ n.可選擇的事物；選擇；選擇權

★exclamation /?ekskl??me??n/ n.感嘆；感嘆語；感嘆詞

exclamationpoint 感嘆號

★proofread/?pru?fri?d/ v.校對；勘校

★plummet/?pl?m?t/ v.暴跌；速降

★baffle /?b?fl/ v.使困惑；難住

★pro /pr??/ n.專業人士；贊成者

bodythemainpartofsth.,especiallyabuilding,avehicleorabook,anarticle,etc.（尤指建筑、車輛或書、文章等的）主體，主要部分NotesII.ReadingIII.MemorizingWordsandExpressionsstructural /?str?kt??r?l/ adj.結構（或構造）上的recipient /r??s?pi?nt/ n.接受者；領受方inbox /??nb?ks/ n.（電子郵件）收件箱capture /?k?pt??(r)/ v.引起（注意、想象、興趣）summarize /?s?m?ra?z/ v.總結；概括；概述character /?k?r?kt?(r)/ n.文字；字母；符號clarify /?kl?r?fa?/ v.使更清晰易懂；闡明；澄清addressee /??dre?si?/ n.收信人；收件人neutral /?nju?tr?l/ adj.中性的；不含褒貶義的corporate /?k??p?r?t/ adj.公司的；法人的；共同的option /??p?n/ n.可選擇的事物；選擇；選擇權III.Memorizingexclamation /?ekskl??me??n/ n.感嘆；感嘆語；感嘆詞proofread /?pru?fri?d/ v.校對；勘校plummet /?pl?m?t/ v.暴跌；速降baffle /?b?fl/ v.使困惑；難住pro /pr??/ n.專業人士；贊成者consistof 由……組成（或構成）keepinmind 將……記在心中；記起；考慮exclamationpoint 感嘆號VocabularyBuildingIV.PracticingA.MatcheachwordwithitsproperChinesemeaning.VocabularyBuildingIV.PracticingB.Fillintheblankswiththegivenwordorexpressionproperly.1.Theresultsoftheresearchare________________attheendofthechapter.2.Peoplewhoorderedweregivena/an__________ofpayingcashondeliveryorbymobilepayment.3.Theyshowedthreatening,pleasantand__________expressions.4.Thankyouforwritingandallowingmeto__________thepresentposition.5._____________cultureisthevaluesandbeliefsacompanydevelopsovertime.6.Theyusepuppetsto__________theimaginationofyoungeraudiences.7.Anappletreeproducingsquarefruitis__________experts.8.Ididn’tevenhavethechanceto____________myownreport.corporate summarize capture neutralbaffle clarify proofread optionsummarizedoptionneutralclarifyCorporatecapturebafflingproofreadV.ThinkingAnswerthequestionsaccordingtothetext.1Whatarethestructuralelementsofanemail?________________________________________________________________________________________2What’sthemainaimofthesubjectline?________________________________________________________________________________________________________________________________________________________________________________3Isitessentialtomentionthenameofyouraddresseeinthesubjectline?________________________________________________________________________________________4Whereshouldyourcompanynamebementioned?________________________________________________________________________________________________________________________________________________________________________________Subject,opening,closing,andbody.Themainaimofthesubjectlineistoprovidetherecipientswithasmuchinformationaspossiblewhilebeingbrief.No.Itisnotessentialtomentionthenameofyouraddresseeinthesubjectline.Thenameofyourorganizationcanbementionedintheopening,butit’sbettertoplaceitattheendaswell.V.ThinkingAnswerthequestionsaccordingtothetext.5Whataretheetiquettetipsthatyoushouldkeepinmindwhenwritingaformalemail?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Neveruseyourpersonalaccountforsendingformalemails—usethecorporateoneonly.Usethe“replyall”optiononlyifabsolutelynecessary.Useformalgreetings(not“Hi,everyone”or“Yo”).Cutontheexclamationpoints—don’tusemorethanoneinarow.Makesureyou’vedouble-checkedyourattemptsatyourhumor—notalljokesarefunnytoeveryone.Proofread—mistakesinemailswillmakeyourevent’simageplummet.VI.SpeakingMakeaconversationwithyourpartnertoinvitehim/hertodinner.Tips:1.Invitehim/hertodinneratacertaintime.2.He/Shehasotherplansforthattime.3.Discusschangingdinnertimes.4.Tellhim/herhowandwhenyou’regoingtotherestaurant.5.Talkaboutotherfriendsyoumightinvite.VII.WritingMakeaninvitationcardforyourbirthdayparty.SampleBirthdayPartyInvitationJaneSmithisturning32nextweek,socomeandcelebrateitwithus!Venue:900TanglewoodDrive,Amarillo,TX79118Date:Sunday,May28,2023Time:4:00pm—6:00pmPutonsmartcasualattireContactPerson:RossGellerContactDetails:210-0000-0000PleaseRSVPbyFriday,May6,2023Wehopetomeetyouthen!VII.WritingMyWork________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________11ReceivingGuests接待客人I.ListeningA.Makethebestresponsetotheexpressionyouhear.1.I’llmeetyouatGateCatthesubwayexit.Givemeacallwhenyougetout.A.OK.Seeyouthen. B.Whereshallwemeet?C.HowcanIgetthere? D.Whereisthesubwaystation?2.Hi,Mr.Anderson,I’mRichardWangofABCCompany.Nicetomeetyou!A.Hello,Mr.Wang.Nicetomeetyoutoo!B.Hello,RichardWang.Haven’tseenyouforalongtime!C.Hello,Mr.Richard.You’vekeptmewaitingtoolong.D.Hello,Mr.Wang.Howdidyoucomehere?3.MayIhelpyouwithyourluggage,sir?A.No.It’smypersonalbelongings. B.Yes,please.C.Yes.I’mverytired. D.No.That’sverykindofyou.AABI.ListeningA.Makethebestresponsetotheexpressionyouhear.4.Hello!Miss.IhavemadeanappointmentwithDr.Zhangat9:30thismorning.A.Sorry,sir.Dr.Zhangisbusynow.B.Hello,sir.CanIknowyourname?C.Yes,sir.Butyoushouldn’tcomeheresoearly.D.Sorry,sir.Dr.Zhangisnotintheofficerightnow.5.Pleasewaitamoment.Wouldyouliketeaorcoffee?A.No.Idon’tdrinktea.B.Coffee,please.C.No.ButI’dlikeaglassofmilkwithsugar.D.Neither,thanks.Ihavehadmybreakfastalready.BBI.ListeningB.Listentothepassageandchoosethebestanswertothequestion.1.Howmanywaysdoesthepassagementiontomakeguestsfeelathome?A.2. B.3. C.4. D.5.2.Howmuchadvancenoticedoyouneedtogiveyourguestsiftheoccasionisveryimportant?A.Severalhours. B.Threedays.C.Lessthanaweek. D.Atleastaweek.3.Whyshouldthehostspecifyatimeforavisit?A.Becausetheguestsmayneedtobookaflightticketinadvance.B.Becausetheguestsmayhavetoworkaroundtheirownschedules.C.Becausethehostneedstoreserveaflightfortheguests.D.Becausethehostneedstodiscussthestaywithhisfamily.CDBI.ListeningB.Listentothepassageandchoosethebestanswertothequestion.4.Accordingtothepassage,whatshouldyoudobeforeyourguestsvisityourhouse?A.Talkwiththegueststosetthetimeoftheirarrival.B.Contactthembeforehandandaskiftheyhaveanyallergiesorfoodspecifications.C.Cleanthehouse.D.Alloftheabove.5.Whycan’tyourushwhenpreparingfoodinfrontofyourguests?A.Becausethefoodwillspillout.B.Becauseitwouldberudetobeinahurry.C.Becauseifyouareinahurry,thefoodwillnottastegood.D.Becauseitwillletyourgueststhinktheyhavebecomeaburdenforyou.DDI.ListeningC.Fillintheblanksaccordingtowhatyouhear.Agratefulguestalwaysbringstheirhostagift—somethingtoshowtheir1.However,there’snoneedto2somethinghugeorextravagant(奢侈的)allthewaythere.Alocaltreatfromyourhometown3,abeautifulcoffeetablebook,flowers,anicecandle,orabottleofwineallwork4.Headedtosomeone’svacationhouse?Getthemsomethingontheme:beach5oracocktail-themedgiftwouldbeperfect.gratitudehaulbakeryperfectlytowelsII.Reading貴賓接待工作貴賓是非常重要的人，享有特權，享受特殊待遇和個性化服務。無論貴賓是潛在的合作伙伴、大客戶還是企業領導，從一開始就給他們留下好印象是很重要的。然而，盡管這些訪問通常都是提前計劃好的，但還是有很多公司沒有下功夫把貴賓接待工作做得獨特一些。這其實是錯失了給本公司表現的機會。在很多情況下，僅僅是一些額外計劃好的細節就可以讓你的團隊看起來專業、嫻熟、認真。TheReceptionofVIPGuests

VIPguestsareveryimportantpersons,whogetspecialprivileges,treatment,andreceivepersonalizedservice.Whethertheyarepotentialpartners,bigclients,orcorporateleaders,makingagoodimpressionrightfromthestartisimportant.However,despitethefactthatthesevisitsareusuallyplannedwellinadvance,mostorganizationsdon’tmakemuchefforttowelcomeVIPguestsinanyspecialway.That’samissofopportunity.Inmanycases,justafewextraplanneddetailscangoalongwaytowardmakingyourteamlookprofessional,polished,andconscientious.★VIP /?vi?a??pi?/ n.貴賓

★privilege/?pr?v?l?d?/ n.特權；特殊待遇

★personalized /?p??s(?)n(?)l??zd/ adj.為某人特制的；標明某人姓名的

★despite/d??spa?t/ prep.即使；盡管

★polished/?p?l??t/adj.嫻熟的；優雅的

★conscientious /?k?n?i?en??s/ adj.勤勉認真的；一絲不茍的

II.Reading在貴賓到來之前迎接貴賓的大部分重要工作要在客人來訪之前很久就得開始。東道主要通知其他工作人員——尤其是前臺工作人員，貴賓訪問的有關細節，以便每個參與來訪接待的人都有充足的準備時間。前臺服務員要能認出嘉賓并能叫出客人名字。BeforeVIPsArriveMostoftheimportantworkinwelcomingVIPvisitorshappenslongbeforethosevisitorsarrive.It’sthehost’sjobtonotifytherestofthestaff—mostnotablythefrontdeskstaff—oftheVIPvisitdetailssothateveryoneplayingaroleinthevisitreceptionhasplentyoftimetoprepare.Thereceptionistshouldbeexpectedtorecognizethevisitorandgreetherorhimbyname.★notify /?n??t?fa?/ v.（正式）通報；通知

★notably/?n??t?bli/adv.尤其；特別

★receptionist /r??sep??n?st/n.接待員

II.Reading最好在來訪前向貴賓發送一個“歡迎包”，表達你對來訪的期待心情，并關心客人的訪問體驗。內容可以包括駕駛路線、相關區域地圖、停車說明、大樓入口方向指引、訪問行程，以及嘉賓會見者的個人簡介。“歡迎包”不一定要打印出來郵寄出去，可以通過電子郵件的形式發送。雖然電子稿形式看起來不那么正式，但也會得到貴賓的感激。確保員工做好了熱情迎賓的準備。但為了使接待更與眾不同，接待人員需要了解貴賓更多的背景信息，如他們為什么來，從哪里來，以及某些個人品位和興趣之類的。Sendingawelcomepacketpriortothevisitcanbeanicewaytoshowvisitorsyou’reexpectingthemandthatyoucareabouttheirexperience.Contentsmayincludethingslikedrivingdirections,relevantareamaps,instructionsforparking,directionsforbuildingaccess,visititinerariesandalistofbiosofpeoplethey’llbemeetingwith.Welcomepacketsdon’tnecessarilyhavetobeprintedoutandmailed,theycanbesentviaemail.Althoughit’slessformalindigitalform,itisalsoappreciatedbyvisitors.MakesurestaffispreparedtogreettheVIPswarmly.Buttomaketheirreceptionextraspecial,thewelcomingstaffwillneedadditionalcontextaboutwhythevisitorsarecoming,wherethey’recomingfrom,andwhatsomeoftheirpersonaltastesandinterestsare.★packet/?p?k?t/n.信息包；數據包；文件包

★priorto 在……之前

★bio/?bi???/n.個人簡歷（biography的縮寫）

★digital /?d?d??tl/ adj.數字信息系統的；數碼的；數字式的

II.Reading接機與送機在接機前應提前獲取貴賓的航班信息，提前15分鐘到達機場，并盡可能將接待車停在候機樓外，以減少貴賓的步行距離，尤其是在下雨天。無論是接機還是送機，接待人員在汽車行駛過程中要多與貴賓交談，讓其感受到貴公司對其的歡迎。需要注意的是，接待人員的地位應與客人的相匹配。Pick-upandSend-offObtaintheflightinformationofVIPguestsinadvancebeforepickingthemup.Thenarriveattheairport15minutesearlierandparkthereceptioncaroutsidetheterminalasmuchaspossibletoreducethewalkingdistanceforVIPs,especiallyonrainydays.Whetherpickinguporsendingoff,thereceptionstaffshouldtalktotheVIPsduringthedrivetomakethemfeelwelcome.Itshouldbenotedthatthestatusoftherelevantreceptionpersonsshouldbeadaptedtothatoftheguests.★pick-up 接人

★send-off 送走；發出

★terminal /?t??m?nl/ n.航空站；航空終點站

★status /?ste?t?s/ n.地位；身份；職位

★relevant /?rel?v?nt/ adj.緊密相關的；切題的

II.Reading住宿安排如果貴賓需要住宿、餐飲，一定要提前安排，適度把握房價標準，以避免后期報銷的麻煩。接待禮儀在整個接待過程中，要始終保持微笑和良好的精神狀態。TheAccommodationArrangementIftheVIPsneedaccommodationandcatering,youmustarrangeinadvance,andmoderatelygraspthehousingpricestandard,soasnottohavetroubleinthelaterreimbursement

.TheReceptionEtiquetteKeepasmileandgoodspiritsthroughoutthereception.(425words)★catering /?ke?t?r??/n.飲食服務

★moderately /?m?d?r?tli/ adv.適量；適度；適中

★reimbursement /?ri??m?b??sm?nt/ n.報銷；補償

★receptionetiquette 接待禮儀

1.VIP

averyimportantperson,apersonofgreatinfluenceorprestigeespeciallyahighofficialwithspecialprivileges貴賓；要員2.reimbursement

compensationpaidbyanorganizationforout-of-pocketexpensesincurredoroverpaymentmadebyanemployee,customer,oranotherparty報銷NotesII.ReadingIII.MemorizingWordsandExpressionsVIP /?vi?a??pi?/ n.貴賓privilege /?pr?v?l?d?/ n.特權；特殊待遇personalized /?p??s(?)n(?)l??zd/ adj.為某人特制的；標明某人姓名的despite /d??spa?t/ prep.即使；盡管polished /?p?l??t/ adj.嫻熟的；優雅的conscientious /?k?n?i?en??s/ adj.勤勉認真的；一絲不茍的notify /?n??t?fa?/ v.（正式）通報；通知notably /?n??t?bli/ adv.尤其；特別receptionist /r??sep??n?st/ n.接待員packet /?p?k?t/ n.信息包；數據包；文件包bio /?bi???/ n.個人簡歷（biography的縮寫）III.Memorizingdigital /?d?d??tl/ adj.數字信息系統的；數碼的；數字式的terminal /?t??m?nl/ n.航空站；航空終點站status /?ste?t?s/ n.地位；身份；職位relevant /?rel?v?nt/ adj.緊密相關的；切題的catering /?ke?t?r??/ n.飲食服務moderately /?m?d?r?tli/ adv.適量；適度；適中reimbursement /?ri??m?b??sm?nt/ n.報銷；補償priorto 在……之前pick-up 接人send-off 送走；發出receptionetiquette 接待禮儀VocabularyBuildingIV.PracticingA.MatcheachwordwithitsproperChinesemeaning.VocabularyBuildingIV.PracticingB.Fillintheblankswiththegivenwordorexpressionproperly.1.Thenextplaceonour___________wasSilistra.2.Hervoicewasshaking___________allhereffortstocontrolit.3.Heonlydrinksalcohol______________.4.Thejobbringswithit___________andahighincome.5.BeforeIlefttheyprepareda___________partyforme.6.Doyouhave___________experience?7.Thehousehadmanydrawbacks,most___________itsprice.8.Educationshouldbeauniversalrightandnota___________.despite relevant moderately notablystatus itinerary privilege send-offitinerarydespitemoderatelystatussend-offrelevantnotablyprivilegeV.ThinkingAnswerthequestionsaccordingtothetext.1WhenshouldtheimportantworkofwelcomingVIPvisitorshappen?________________________________________________________________________________________________________________________________________________________________________________2WhatpreparationsshouldbemadebeforetheVIPsarrive?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________MostoftheimportantworkinwelcomingVIPvisitorshappenslongbeforethosevisitorsarrive.Notifytherestofthestaff—mostnotablythefrontdeskstaff—oftheVIPvisitdetails.Findoutadditionalcontextaboutwhythevisitorsarecoming,wherethey’recomingfrom,andwhatsomeoftheirpersonaltastesandinterestsare.SendawelcomepacketpriortothevisittotheVIPsviaemail.V.ThinkingAnswerthequestionsaccordingtothetext.3Howearlyshouldyouarriveattheairportwhenpickingupguests?________________________________________________________________________________________4Whatshouldyoupayattentiontowhenarrangingtheaccommodation?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________5Whatetiquetteshouldyoupayattentiontoduringthereception?________________________________________________________________________________________Youshouldarriveattheairport15minutesearlier.IftheVIPsneedaccommodationandcatering,youmustarrangeinadvance,andmoderatelygraspthehousingpricestandard,soasnottohavetroubleinthelaterreimbursement.Keepasmileandgoodspiritsthroughoutthereception.VI.SpeakingMakeaconversationwithyourpartneraboutpickingupaguestattheairport.Tips:1.Greettheguest.2.Introduceyourself.3.Asktheguestaboutthetrip.4.Getluggagefortheguest.5.Drivetheguesttothehotelandchatwithhim/heronthewaytothehotel.VII.WritingIntroducesomeideasabouthowtotreattheguestathome.Sample1.Cleanthehouseandmakesurethatthesuppliesareeasilyaccessible.2.Beclearaboutthehouserules.Forexample,ifyoulikegueststoremovetheirshoes,pointedlytakeoffyourshoesandaskiftheywouldlikeyoutoputtheirsawaytoo.3.Giveyourguestthechancetohelpout.Giveyourguestslittlethingstodo,likeemptyingthetableorputtingthedessertonthetable.4.Makesureyourguestisphysicallycomfortable.Putawaywhatevertheyareholdingandmotionforthemtotakeaseat.Offertogetthemsomethingtodrink.5.Keeptheconversationflowing.Oneofyourjobsasthehostistokeepeverythinggoingsmoothly.Ifanythinggoeswrong,bepreparedtosmoothtensionsandalwaysbereadytochangethesubjectortalktoanyonewho’scausingtrouble.VII.WritingMyWork______________________