國際著名酒店娛樂部程序英文(10)模板資料內容僅供您學習參考，如有不當或者侵權，請聯系改正或者刪除。PROCEDURES:(continued)2.Test–Somekindoftestwillbegiven,usuallyverbally.Theemphasisshouldbeoninformalityandmaximumgroupparticipation.3.Conclusion–Thisfinalstageisveryshortandshouldconsistofonlyafewwordstogiveaclearendingtotheactivity.Caremustbetakentobeinterestingandinformative.Theguidelinesonhowtoteachandtogiveinstruction’mustbefollowedexplicitly.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIESASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:CARRYINGOUTTHESAILBOARDCOMPETITIONSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIESASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:RUNNINGTHESHERATON/REGENTREGATTASTANDARD:KNOWLEDGEOFTHEEVENTANDTHESTAGESANDSKILLSNEEDEDTOPRODUCEIT.PROCEDURE:Theeventwouldbeinfourstages–Preparation,Introductionandracemeeting,Event,Conclusion.40.PreparationThiseventmustbepreparedinanumberofways.Thedaybefore,theRegentwillbecontactedandremindedofthetimeandplace.Anhourbefore,our3Hobieswillberiggedonthebeach,theboatshavingbeenallocatedtoguestspreviouslyonafirstcomefirstservedbasis.Thechaseboatwillbetakenoutanhourbeforetosetupthetriangularcourse.Thestartlinemaybebetweentheplatformandtheracebuoy,startingeitheronareachorbeatdependingonskillofcompetitors.Theracemeetingwillbepreparedinadvancesoastogivealltheinformationrequired.Lifejacketswillalsobeavailable.41.IntroductionandracemeetingThiswillbedesignedtogiveoutallinformationthatguestswillneedtotakepart.Lengthofraces,andnumber.Avoidanceofcollisions.Pointssystem.Startproceduresandsequence.Finishprocedures.Capsizingandotherhazard.PROCEDURES:(continued)Allquestionswillbeansweredandnamesandboatnumberswillbedoublechecked.AspecialwelcomewillbeextendedtoallRegentparticipants.42.TheEvent.Allparticipantswillthensailouttostart.Spectatorscanbecarriedouttotheplatform.Whenallboatsareinear-shotthefirstsignalwillbegivenandtheotherswillfollowthesequence.Afterstarting,theorganizerswillhavethechaseboatreadyincaseofanyproblems.Eachracewillberepeated,withresultsnoted.43.ConclusionWhenallracesarecompleted,theboatswillallheadashorewherethebeachattendantswillhelprecoverthem.Allboatswillbereturnedneatlytotheirpositionsandallequipmentwillbecarriedbackandstored.Theguestswillbeencouragedtocongregatefortheresultsandprizegiving.Thewinnerandloserwillreceiveprizes.Beforeleaving,theRegentguestswillreceiveourthanksandanattendantwillsumupwithafewwords.SHERATON/REGENTHOBIEREGATTAINFORMATIONTheactivitydurationis11/2hours.Theseriesconsistsof3races,eachlasting20minutes.Safetyofparticipantsandobserverswillbeofprimeimportance,andallnecessarysafetyprocedureswillbeobserved.Asafetyboatwillbeonconstantalert.Thestartwillbeonthewaterbetweenananchoredstartboatandaregattabuoy.Thestartsequencewillbe:6minutes–horn3minutes–horn1minutes–horn30seconds–whistleCountdownStart–hornRecall–additionalhornNOFLAGSWILLBENECESSARYThestartwillbeonareachunlesscompetitorsareparticularlycompetent.Allpotentialhazards,reefsorobstructionswillbepointedoutinthepre-racemeeting.Thecoursewillbeasimpletriangularcourse,includingabeat,reachandrun.Thefinishcanbeonabeatorrundependingonconditionsandparticipants.Onfinishing,boatswillbeaskedtoremainclosetothestartboatinpreparationforthestartofthenextrace.Pointswillbegivenforeachfinisherasfollows:1st3/4point2nd2points3rd3pointsetc.UNTIL:Nonfinisher–thetotalnumberofboatsplustwopoints.PROCEDURES:(continued)OnlyHobie14’Theemphasiswillbeonenjoymentandthefunelementwillbestressed.Spectatorswillbeencouraged,andtheycanviewfromanchoredcraft,thefloatingdock,motorboats,andcanoesorfromthebeach.Theeventmusthaveaconclusionofsomesort,preferablyaprizegiving.Equipmentneeded-Preferablyaprizegiving.Equipmentneeded-3Regattabuoys,eachwitha50ftofnylonline3Anchorsorconcretebricks1Airhorn1Whistle1Startboatwithanchorandline1ChipboardandpenAllHobiecatsinworkingorder1Safetyboat1BlackboardandchalkSTANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIESASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:EXCURSIONTOTHELOCALSTANDARD:ALLSTAFFSHOULDKNOWALLABOUTTHETOURANDBEABLETOACCOMPANYITATSHORTNOTICEIFNECESSARY.PROCEDURE:Thisexcursioninitiallywillbelaidontwiceaweek,onceforadultsandonceforchildren.Itwilllast11/2hours.Stages:-Ensurethatallinterestedpartiesarenotifiedoftheeventandtime,(usingtheactivitydeskandwordofmouth).Preparenumbersandensureadequatetransportisavailableandbooked.(transportmustbebookedwellaheadandnumbersconfirmed).Ensurethatallguestsarepresentbeforeleaving–andescortthetourwhennecessary,(usuallyatourguidewillbepresentbutoftenoneoftheactivitystaffwillhavetoaccompanythetrip).Explainabitaboutthevillageontheway,thedo’sanddon’tsandwhattheycanbuy.UponarrivalgreetMossesandescortguestthroughvillage.Allow11.4hoursmaximumfortrip,andorganizethereturnsmoothly.Allstaffwillbetakenonafamiliarizationtriptothevillageon30Octoberat2p.m.Moredetailscanbeaddedafterthetrip,asaclearerpicturewillhavebeenpainted.Thechildren’stripwillinvolvemorebuildupandadifferentkindofpreparation.Thevillagemustbemadeawareofthetypeofgueststoexpect.ACTIVITIESJOBCATEGORYWINNEREQUIPMENTSUPERVISORSHERATONFIJIRESORTTASKSHOTELORIENTATIONDEPARTMENTORIENTATIONSUPERVISORYTRAININGPREPARATIONOFROSTERSANDREPORTSPRODUCINGANDKEEPINGAMAINTENANCESCHEDULEBASICOUTBOARDMAINTENANCEANDUPKEEPASSIGNMENTOFJOBSSAFETYSUPERVISIONANDPROCEDURESPRODUCEANINVENTORYANDCONTROLSYSTEMFORSIGNINGOUTEQUIPMENTMAINTAININGSECURITYOFEQUIPMENTREPAIRSCHECKINGVOUCHERANDCONTROLSYSTEMSSAFETYPROCEDURESANDFIRSTAIDPROGRAMMEGUESTCOMPLAINTHANDLINGFAMILIARITYWITHWEEKLYACTIVITIESPROGRAMMEGUESTRELATIONSSKILLSFAMILIARITYWITHCONTROLSYSTEMSFORGAMESANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORYANDCONTROLSYSTEMKNOWINGTHETOURSOFFEREDTOKNOWALLTHEEQUIPMENTAVAILABLEPROMOTINGGROUPPARTICIPATIONANDENCOURAGINGACTIVITIESKNOWLEDGEOFTYPESOFAEROBICSOFFEREDKNOWINGHOWTOTEACHANDGIVEINSTRUCTIONTOSMALLANDLARGEGROUPSHOWTOTEACHCHILDRENORGANIZINGMINI-TOURNAMENTSMANNINGTHEBEACHBUREKNOWINGTHEVOUCHERANDCONTROLSYSTEMSACTIVITIESJOBCATEGORYWINNEREQUIPMENTSUPERVISORSHERATONFIJIRESORTTASKS(continuedfrompreviouspage)PREPARATIONOFEQUIPMENTFORACTIVITIESPREPARATIONFORLOCALTHEMEACTIVITIESPREPARATIONOFVIDEOSHOWEQUIPMENTPREPARATIONOFICECARVINGANDFLAMBéDEMONSTRATIONSKNOWLEDGEOFCHILDREN’SPROGRAMMESISSUEANDRECLAIMOFTOWELSFROMTOWELBURECHILDREN’STALENTSHOW,EVENT,ANDPREPARATIONCLEANINGOFTHEPOOLANDPOOLAREACARRYINGOUTMISCELLANEOUSACTIVITIESOPERATIONOFCHASEBOATTEACHINGASAILBOARDLESSONTEACHINGAHOBIECATSAILINGLESSONPUNNINGTHEHOBIESTAGGEREDREGATTATAKINGAWATERPOLOACTIVITYSETTINGUPTHEVOLLEYBALLANDKNOWINGTHETHEMESLAUNCHINGANDRECOVERINGSAILBOARDS,HOBIESANDOTHERCRAFTSDOINGTHEHOBIEJOYRIDEACTIVITYTAKINGTHECHILDREN’SMEALORGANIZINGTHECHILDREN’SSPORTSDAYORGANIZINGTHECHILDREN’SEARLYEVENINGGAMESACTIVITIESCARRYINGOUTTHECHILDREN’STREASUREHUNTCHILDREN’SMOVIESCHILDREN’SSWIMMINGLESSONSANDGAMESACTIVITYCARRYINGOUTTHECHILDREN’SQUIZCARRYINGOUTTHECHILDREN’SSCAVENGERHUNTANDCRABRACEORGANIZINGTHECHILDREN’SPAINTINGCOMPETITIONACTIVITIESJOBCATEGORYWINNEREQUIPMENTSUPERVISORSHERATONFIJIRESORTTASKS(continuedfrompreviouspage)TAKINGTHEMORNINGJOGORWALKCARRYINGOUTTHEPRE-STRETCHCLASSBEFORETHEEARLYMORNINGACTIVITYCLEANINGOFALLCLEANINGOFHOBIECATS,SAILBOARDSANDOTHERCRAFTSINCLUDINGALLEQUIPMENTCLEANINGANDRAKINGOFBEACHGENERALCLEANLINESSOFACTIVITIESAREACARRYINGOUTTHESAILBOARDFREESTYLEDEMONSTRATIONGIVINGTHESAILINGTHEORYLECTUREGIVINGTHESAILBOARDTHEORYLECTURECARRYINGOUTTHESAILBOARDCOMPETITIONRUNNINGTHESHERATON/REGENTREGATTAEXCURSIONTOTHELOCALSTANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:HOTELORIENTATIONSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:DEPARTMENTORIENTATIONSTANDARD:ALLACTIVITIESSTAFFWILLKNOWTHEFUNCTIONSANDROLEOFTHEDEPARTMENT,THERULESANDREGULATIONSWHICHGOVERNIT,ANDTHEIROWNROLEWITHINIT.PROCEDURE:Introductionontheroleandgoalsofthedepartmentandthestandardsofservicewewillaimtomeet.Explanationofthetrainingscheduleforeachemployee,andwhatthetraininginvolves,plustheimportanceofit–schedulegivenoutforbothweeks.Showingofdepartmentalstructureandlineofcommand.Thiswillbedoneusingalinechart.Reasonsforitandtheimportanceofitwillbestressed.Explainingofthefunctionsofthedepartment,i.e.theproductofit,theoutletsandequipment,thefunctionsofvariousjobcategories.Jobdescriptionswillbegivenoutandexplainedthoroughly.Howthedepartmentrelatestootherdepartments-particularlyFoodandBeverage,FrontDesk,Sales.ThepersonnelfunctionsoftheActivitiesDepartment:-Whohiresemployees.Whoorientsemployees.Whoconductsongoingtraining.Complaintproceduresandstyleofmanagement.Whenandbywhommeetingsareheldwithinthedepartment.Disciplinaryaction/probationaryperiod.PROCEDURES:(continued)Rulesandregulationsofthedepartment.Handoutgivenandtheimportanceofabidingbythemwillbestressed.Appearancestandards.Allstaffwillbegivenatourofthepropertywithparticularnotebeingtakenof-Ballroom,MaloloLounge,PortsO’Call,Poolarea,Mekearea,Gardens,Beachbure,Tenniscourts,Tour/activitiesdesk,Beach.RelationshipwithFishFijiLimitedandotherconcessions.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:SUPERVISORYTRAININGSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:PREPARATIONOFROSTERSANDREPORTSSTANDARD:THEASSISTANTANDTHESUPERVISORWILLPREPAREWORKROSTERSANDJOBASSIGNMENTSTOTHEHIGHESTSTANDARD.ALLPEAKTIMESWILLBECOVEREDANDALLSTAFFWILLBETREATEDFAIRLYPROCEDURE:AssistantActivitiesDirectorisresponsibleforthesubmittingofaweeklyreport.Itwillcoverthreeareas:KingfisherSportsTheActivityProgrammeTheActivitiesStaffThosereportswillbeoutlinedlater.InconjunctionwiththeEquipmentSupervisor,theAssistantwillalsohavetoprepareworkrosters.Therostersshouldsatisfycertainrequirements.Eachstaffmembermustdo48hoursofwork,exceptcasualsandparttimers.Allactivitiesshouldhavethecorrectnumberofstaffassignedtothem.Adequatecovershouldbesuppliedfornormallyprogrammedactivities.Anallowanceshouldbemadeforbusschedules.Staffmustbeavailablefortheearlymorningcleaningandtheearlyeveningpackingaway–ashiftsystemwilloperate.Therostermustbeflexibleenoughtocoveranyspecialproblemswhichmayarise.PROCEDURES:(continued)Onthecompletionoftheserosters,onaweeklybasis–theSupervisorwillthencirculatethemtothestaffandensurenoproblemswillarise.Heshouldthen,eachevening,preparejobassignmentsforallBeachAttendantstoensurethateachknowswhathewillbedoingonarrival,andtoensuretheearlymorningcleaningisbeingdone.TheassignmentswillbeputupontheboardintheBeachBuretheeveningbefore.ItisthejoboftheAssistanttowritetherostersanditistheSupervisor’sjobtoensurethattheyarecompliedwith.TheSupervisorshouldalsoassignjobstocovereachshiftandeachactivity.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:PRODUCINGANDKEEPINGAMAINTENANCESCHEDULESTANDARD:BOTHSTAFFMEMBERSWILLWORKTOGETHERTOPRODUCEAREGULARSCHEDULEWHICHWILLASSISTWITHTHEGENERALMAINTENANCEANDPOSSIBLEREPAIROFALLEQUIPMENTINTHEACTIVITIESDEPARTMENTPROCEDURE:Amaintenancescheduleistobeproducedwhichwillserveasarecordaimedatkeepingtheequipmentingoodworkingorder.RequirementsoftheScheduleThescheduleshouldlistalltheequipmentthedepartmenthas.Itshouldbepossibletorecordweeklychecksonallequipment.Itshouldrecordallrepairsdone.Itshouldrecommendanyadditionalworkneededoneachpieceofequipmentandarrangethedaysfordoingeachjob.PROCEDURES:(continued)KeepingtheScheduleAllthemaintenancejobswhichneedtobedoneonceaweekwillbeallocatedtoanattendantordonebytheequipmentSupervisor.Anytimeaweeklyjobhasbeendoneorarepaircompleteditshouldbewrittenintherecordswiththenameofthepersonwhocarrieditout.Weekly,orincertaincasesdaily,checksshouldbemadetoallequipmentandthecondition,recommendations,andrepairscompleted,enteredinthebook.ThemaintenancebookwillbepresentedtotheActivitiesDirectoronceaweekbytheEquipmentSupervisorforinspection.Tokeeptheequipmentinworkingorderandtoensurethatisallr