TopStrategicTechnologyTrends

2023

Intropage

2

GartnerTopStrategicTechnologyTrends2023

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Bringingclaritytoyour

techpriorities

1

Digital

Immune

System

2

AppliedObservability

3

AITrust,RiskandSecurityManagement(AITRiSM)

Scale

4Platforms

Pioneer

5

Platform

Engineering

6

Wireless-ValueRealization

Manybusinessleadersexpectedbynowtobefocusedsquarelyon

postpandemicgrowth.Instead,mostarenoweyeingthethreatofrecession

andmanagingtheimpactofpersistentinflation,aswellasdealingwithcrises

insupplychain,energysourcinganddigitalskills.

Whilethefutureisuncertain,yourenterprisemuststillidentifyandcommit

tostrategicoutcomesandinitiatives.Isyourgoaltosavecosts?Improve

margins?Grow?Pivottoareinventedbusinessmodel?

Whateveritis,technologyiskey,butyouhavetoknowwhenandwhere

technologytrendswillpotentiallyhaveanimpact.Tohelp,Gartnerprovides

anannuallistofkeytechnologytrendsthatbothbusinessleadersand

technologistsshouldleverageinthenext36months,whatevertheir

businessneeds.

7Superapps8AdaptiveAI9Metaverse

ThiseBookprovidesanoverviewofthetrendsandtheiropportunities,

benefitsandusecases—andsomekeyactionsforimplementation.

10SustainableTechnology

DavidGroombridge

DistinguishedVPAnalyst,Gartner

2

TopStrategicTechnologyTrends2023

ViewingTechnologies

ThroughStrategicGoals

Toclarifyhowthesetrendscandrivevalueforyou,startfromthestrategicobjectives

ofyourenterprise.

Forexample,Gartnerresearchshowsthat94%ofCEOswanttomaintainoraccelerate

pandemic-drivendigitaltransformation.Consider,then,whichtechnologieswillbe

mostrelevant,whilerealizingthattheydon’tallneedtobeimplementedatonce.

Thisviewformsthebeginningsofyourstrategictechnologyroadmappingprocess.

TechnologyTrendsLikelyontheRoadmapforAcceleratingDigital

SustainableTechnology

AI

TRiSM

Wireless-ValueRealization

Industry

Cloud

Platforms

Digital

Immune

System

PlatformEngineering

Superapps

Adaptive

AI

AppliedObservability

Metaverse

Now

0-1year

1-2years

2-3years

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TopStrategicTechnologyTrends2023

TechnologyTrendsRelatetoaRangeofEnterpriseStrategies

Chooseyourbusinessgoal

SustainableTechnology

AI

TRiSM

Wireless-ValueRealization

IndustryCloudPlatforms

DigitalImmuneSystem

PlatformEngineering

Superapps

AdaptiveAI

AppliedObservability

Metaverse

Now

0-1year

1-2years

2-3years

Createsecure

foundations

Maximizevaluefromdata

Protectandgrowyourbrand

Attractand

retaintalent

Growrevenue

Accelerate

digital

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TechnologiesDriveMuch-NeededBusinessOutcomes

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OptimizingITsystemsforgreaterreliability,improvingdata-drivendecisionmakingandmaintainingvalueintegrityofAIsystemsinproduction

RelatedTrends:

DigitalImmuneSystem

AppliedObservability

AITRiSM

Scale

Acceleratingverticalofferings,increasingthepaceofproductdeliveryandenablingconnectivityeverywhere

Pioneer

Enablingbusinessmodelchange,reinventingengagementwithemployeesandcustomers,andacceleratingstrategiestotapnewvirtualmarkets

RelatedTrends:

Superapps

AdaptiveAI

Metaverse

RelatedTrends:

IndustryCloudPlatforms

PlatformEngineering

Wireless-ValueRealization

5

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Scale

Pioneer

DigitalImmuneSystemAppliedObservability

AITRiSM

SuperappsAdaptiveAIMetaverse

IndustryCloudPlatforms

PlatformEngineering

Wireless-ValueRealization

SustainableTechnology

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TopStrategicTechnologyTrendsfor2023

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Businessvalue

Usecases

AmericanAirlinesusessitereliabilityengineering,chaosengineeringpracticesanda“test-first”approachtobetterdealwithincreasedsystem

DigitalImmune

System

Adigitalimmunesystem(DIS)combines

practicesandtechnologiesfromobservability,

artificialintelligence(AI)-augmentedtesting,

chaosengineering,autoremediation,sitereliabilityengineeringandsoftwaresupplychainsecuritytoincreasetheresilienceofproducts,servicesandsystems.

Howadigitalimmunesystemoptimizesresilience

ADISprovidesamodeltoprepareyourorganizationtomitigatepotentialrisksandusesfailuresaslearningopportunitiestocreateasuperiorcustomeranduserexperiencethatisresilienttofailures.

Samplebusinessstrategiessupported

complexityandaddressunknownvulnerabilitiesandweaknesses.Thishasincreaseditssystemunderstandingandknowledgeandrevealedonelargeresiliencevulnerability.

By2025,organizationsthatinvestinbuildingdigitalimmunitywillincreasecustomersatisfactionbydecreasingdowntimeby80%.

Source:Gartner

BancoItaú,aBrazilianbank,addedpredictiveandremediationcapabilitiestoitsmonitoringsystemstocontinuouslyassesshealth,improvesystemperformanceanddeliverinsightintowhatdrivesthebestemployeeandcustomerexperience.Thesecapabilitiesincreasedautomaticremediationofincidentsby37%anddecreasedtheirmeantimetoresolutionby45%.

?Createsecurefoundations

?Acceleratedigital

?Protectandgrowyourbrand

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1DigitalImmuneSystem

TopStrategicTechnologyTrends2023

Technicalprofileandvalue

ADIScanbeusedasaframeofreferenceforinvestinginasetofpracticestoimprovethequalityandresilienceofbusiness-criticalsystems.ThecreationandevolutionofaDISleadstoamoreresilientbusinessoutcomeandcreatesbusiness

valueforbothbusinessandITstakeholders.Assuch,itenablesyoutoplayanessentialroleinconnectingsoftwaredevelopmenttobusinessoutcomesandsupportingcustomerexperiencestrategiesthroughmoderntechnologiesandpractices.

DigitalImmuneSystem:OptimizeResilience

Sixelementsofadigitalimmunesystem

76%

Digitalteamsresponsibleforrevenue

80%

Lessdowntime

Source:Gartner

AI-AugmentedTesting

SiteReliabilityEngineering

AppsSupplyChainSecurity

ChaosEngineering

Autoremediation

Observability

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Keyactions

?Formexecutive-sponsoredteamstocreateandexecuteaDISstrategy.StartbyassessingwhichbusinesscapabilitieshavethehighestpriorityorwillbenefitthemostfromDISinvestments.

?Creatededicatedcommunitiesofpractice(CoPs)tosharelessonslearned,guidingprinciples,reusableassets,standards,toolsandanyAI-basedinsightsrealized.EnsurethattheDISCoPsareledbyenterprisearchitectssothatallrelevantdomainsarerepresented.

?Encourageandrewardresilienceimprovementsacrosstheorganization,especiallycollaborationonDISopportunities,bymakingallleadersofresilience-relatedinitiativesequallyresponsibleforimprovingcustomerexperiences.

?Fosteracollaborativeculturebetweendevelopment,securityandoperationsteamstoensureongoingsupportfortheseinitiatives.

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Businessvalue

Appliedobservabilityistheapplieduseofobservabledatainahighlyorchestratedandintegratedapproachacrossbusinessfunctions,

applicationsandinfrastructureandoperations(I&O)teamstoenabletheshortestlatencyfromactiontoreactionandproactiveplanningofbusinessdecisions.

Howappliedobservability

optimizesoperations

Appliedobservabilityallowsenterprisestomakefaster,moreaccuratefuturedecisions.Byapplyingthissystematically,wecanreducethelatencyforresponseandoptimizebusinessoperationsinrealtime.

Samplebusinessstrategiessupported

Usecases

Teslaisanexampleofanorganizationusingtargetedelementsofappliedobservability.ItoffersvehicleinsuranceinseveralU.S.statestoTeslaownersbased

solelyontheir“observable”real-timedrivingbehavior.Teslavehicles“observe”andmeasuredrivingbehaviorusingsensorsandAutopilotsoftwaretoproduceamonthlySafetyScore.Teslasaysthatthosedeemed“average”driversbasedontheirSafetyScorecouldsave20%to40%ontheirpremium,andthosewiththesafestscorescouldsave40%to60%.

KlavenessShipManagement(Klaveness)isadrybulkoperatorthatoperatesapproximately135vessels.Klavenesscollectedoperationalandenginedata.Thedatawassecured,stored,contextualizedandcombinedwithotherecosystemdatasourcesintoavisualdashboardforbusinessdecisions.Theresultswerereducedfuelconsumptionandoperationalcosts.

Applied

Observability

By2026,70%oforganizationsthat

successfullyappliedobservabilitywill

achieveshorterlatencyfordecision

making,enablingcompetitive

advantagefortargetbusinessor

ITprocesses.

Source:Gartner

?Createsecurefoundations

?Acceleratedigital

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y

t

i

l

i

b

a

v

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e

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b

O

2AppliedObservability

TopStrategicTechnologyTrends2023

Technicalprofileandvalue

Appliedobservabilityistheapplieduseofobservabledatainahighlyorchestratedandintegratedapproachacrossbusinessfunctions,applicationsandI&Oteams.Theobservabledataiscataloged,engineeredandlayeredwithsemanticunderstandingforbusiness

context,whichresultsinbothactiveandpassivemetadata.Thearchitecteduseofthismetadatadrivesbetter,fasterandmoreconsistentandeffectivebusinessandITdecisions.

AppliedObservability:OptimizeOperations

AIanalyzesdatafrom,andthecontextof,priordecisionmakingtodrivefasterandmoreaccuratefuturedecisions.

Data-Driven

Decisions

Analytics

Context

Source:Gartner

UserJourneys,IndustryKnowledge

ProactivelyDriveBusinessValue

ProactivelyDriveBusinessValue

Events,Emails,Images...

RawData

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Keyactions

?Treatyourobservabledataasyourmostprecious

monetizableasset.Focusonidentifyingbusiness

capabilitiesandusecasesfromactiveandpassive

metadataforcompetitiveadvantage.Thiswillform

theearlyfoundationforstrategicallyorchestrating

multipleconcurrentobservabilityinitiatives.

?Driveproactivedecisionmakingwiththeshortestpossiblelatencybyreframingthefocusoftheorganizationfrommonitoringandreactingtoapplyingobservability.

?Pavethewayfororganizationaladoptionofappliedobservability.Dosobyfocusingonthespectrumofbusiness,applicationandinfrastructurelayers.

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Businessvalue

AIrequiresnewformsoftrust,riskandsecuritymanagementthatconventionalcontrolsdon’tprovide.NewAITRiSM

capabilitiesensuremodelreliability,trustworthiness,securityandprivacy.

HowAITRiSMoptimizestrust

AITRiSMdrivesbetteroutcomesintermsofAIadoption,achievedbusinessgoalsanduseracceptance.

Samplebusinessstrategiessupported

?Createsecurefoundations

?Maximizevaluefromdata

?Protectandgrowyourbrand

Usecases

TheDanishBusinessAuthority(DBA)hasdevelopedamethodforapplyinghigh-levelethicalprinciplestoitsAImodels.DBAtiesits

ethicalprinciplestoconcreteactions,checksmodelpredictionsagainstfairnesstestsandsetsupamodelmonitoringframework.DBA’sapproachhelpeditrapidlydeployandmanage16AImodelsthatmonitorfinancialtransactionsworthbillionsofeuros.

Abzu,aDanishstartup,builtanAIproductthatgeneratesmathematicallyexplainablemodelsthatidentifycause-and-effectrelationships.TheseallowAbzu’sclientstovalidateresultsmoreeasilyandhaveledtodevelopmentofmorepreciseandeffectivebreastcancerdrugs.

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3

AITrust,Risk

andSecurityManagement

(AITRiSM)

By2026,organizationsthatoperationalizeAItransparency,trustandsecuritywillseetheirAImodelsachievea50%resultimprovementintermsofadoption,businessgoalsanduseracceptance.

Source:Gartner

TopStrategicTechnologyTrends2023

3AITRiSM

Technicalprofileandvalue

AITRiSMsupportsAImodelgovernance,trustworthiness,fairness,reliability,robustness,efficacyandprivacy.Itincludessolutions,techniquesandprocessesformodelinterpretabilityandexplainability,AIprivacy,modeloperationsandadversarialattackresistance.

AITRiSM:OptimizeTrustinAI

FourpillarsofAItrust,riskandsecuritymanagement

ManagedRisks

Explainability/Model

Monitoring

Source:Gartner

AIApplicationSecurity

UnmanagedRisks

AITRiSM

ModelOps

Privacy

!

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Keyactions

?SetupanorganizationaltaskforceordedicatedunittomanageyourAITRiSMefforts.

?ImplementcollectiveAIprivacy,securityandriskmanagementforimprovedAIbusinessoutcomes,ratherthanjustforthesakeofcompliance.

?Workacrossyourorganizationtoeffectivelymanagebest-of-breedtoolsetsaspartofacomprehensiveAITRiSMprogram.

?MakeyourAImodelsexplainableorinterpretablebyusingopen-sourcetoolsorvendorsolutionsthataddvalue.

?ImplementsolutionsthatprotectdatausedbyAImodels,andpreparetousedifferentdataprotectionmethodsfordifferentusecasesandtheircomponents.

?Incorporateriskmanagementintomodeloperationsbyusingsolutionsthatassurebothmodelanddataintegrity,andconstantlyvalidatethatthey’reoperatingreliably.

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Scale

Pioneer

DigitalImmuneSystemAppliedObservability

AITRiSM

SuperappsAdaptiveAIMetaverse

IndustryCloudPlatforms

PlatformEngineering

Wireless-ValueRealization

SustainableTechnology

13

4

IndustryCloud

tokeepupwithchangingbusinessneeds.Theorganization’sinitialstrategyistousemuchofthestackfromthatprovider,buttheorganization’senterprisearchitectureteamexpectstoremainflexibletocontinuallyevaluatealternativesandtransformfromanordertakerintoaproactivesourceofideasandinnovations.

Hangzhou,oneofChina’smostpopulouscities,partneredwithChinesetechcompanyAlibabatobuildaplatformtomanagecongestionandstreamlinedailycityoperations.Its“smartcitybrain”combineddigitizedinfrastructure,acentraldataplatformandmassiveapplications.Afterimplementation,thecityslasheditscongestionranking,droppingfromthefifthmostcongestedcityinChinatooutofthetop50.

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Platforms

By2027,morethan50%ofenterpriseswilluseindustrycloudplatformstoacceleratetheirbusinessinitiatives.

Source:Gartner

butcustomizable(composable)industry-relevantsolutions.Assuch,theycanincreaseorganizationalagility,speedinnovationandacceleratetimetovalue.

Howindustrycloudplatformsdrivescale

Industrycloudplatformsenableashiftfromgenericsolutionstoplatformsdesignedtofitthespecificsoftheuser’sindustry.

Samplebusinessstrategiessupported

?Growrevenue

?Acceleratedigital

TopStrategicTechnologyTrendsfor2023

Businessvalue

Industrycloudscreatevaluefororganizationsbyincorporatingcloudservicestraditionallypurchasedseparatelyintopreintegrated

Scale

Usecases

IntermountainHealthcareselectedaplatform

fromahyperscaleprovidertohelpitsupport

positiveend-userexperiences,whileinnovating

TopStrategicTechnologyTrends2023

Scale

4IndustryCloudPlatforms

Technicalprofileandvalue

Industrycloudplatformscombinesoftware,platformandinfrastructureasaservice(IaaS)withtailored,industry-specificfunctionalitythatcanmoreeasilyadapttotherelentlessstreamofdisruptionsintheirindustry.

Enterprisescanusethepackagedbusinesscapabilities(PBCs)ofindustrycloudplatformsasbuildingblockstocomposeuniqueanddifferentiatingdigitalinitiatives.Thatprovidesagility,innovationandreducedtimetomarket,whileavoidinglock-in.

IndustryCloudPlatforms:ScaleVertically

Traditionalenterprisecloudcategorieswillmorphintocomposableindustrycloudplatforms.

IndustryCloud

Platforms

PBCs/APIsMarketplacesComplianceComposableDataFabricIntelligenceFusionTeamsSustainableInfrastructureAnywhere

PaaS

IaaS

BusinessDepartmentsDevelopers,BusinessTechnologistsITInfrastructure

Source:Gartner

IndustryCloudPlatformInnovations

SaaS

Keyactions

?Targetindustrycloudplatformstocomplementtheexistingportfolio(likeanexoskeleton)withnewcapabilitiesthataddsignificantvalueratherthanasfull-scalereplacementsoflargelyalreadyexistingfunctionalitywithmoreup-to-datetechnology.

?Createenterprisewideunderstandingandsupportfortheindustrycloudjourneybyengagingbusinesstechnologistsandfusionteams.Setupsuchteamsiftheydon’talreadyexist.

?Formulaterulesforwhentodeployindustrycloudplatformcapabilitiesasaproductiveplatformforoptimizationandmodernizationbyimprovingexistingprocesses,andwhentoactivelyrecomposethemformoredifferentiatingtransformationandinnovationinitiatives.

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tobuildoperatingplatformsthatsitbetweentheuserandthebackingservicesonwhichtheyrely.

Howplatformengineering

scalesdelivery

Platformengineeringoptimizesdeveloperexperienceandacceleratesdigitaldelivery.

Samplebusinessstrategies

supported

?Createsecurefoundations

?Acceleratedigital

?Attractandretaintalent

5

PlatformEngineering

By2026,80%ofsoftwareengineeringorganizationswillestablishplatformteamsasinternalprovidersofreusableservices,componentsandtoolsforapplicationdelivery.

Source:Gartner

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technologiesexposedthroughAPIs.”Nikefindstheplatformallowsittorespondmorequicklytochange,drivefastertimetomarket,increasescalabilityanddecreaseoperatingcosts.

Politiet,Norway’spolice,replacedlegacymiddlewarewithaself-servicedeveloperplatform.Thisincreaseddeveloperautonomyandenabledrapidproductinnovationwhilemaintainingstability.Politietalsocreatedateamwiththerequiredskillstobuildandmaintaintheplatform.

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Businessvalue

Tohelpdevelopers,datascientistsandendusers,andreducefrictionforthevaluableworktheydo,forward-thinkingcompanieshavebegun

Scale

Usecases

Nikehasbuilt“composableplatforms”thatunite

“strategicallyrelatedglobalbusinesscapabilities

thatareimplementedbymodularandcomposable

5PlatformEngineering

TopStrategicTechnologyTrends2023

Technicalprofileandvalue

Platformsprovideacuratedsetoftools,capabilitiesandprocessesselectedbysubjectmatterexpertsandpackagedforeasyconsumptionbyendusers.Thegoalisafrictionlessself-serviceexperiencethatofferstherightcapabilitiestoenableuserstodovaluable

workwithaslittleoverheadaspossible,increasingendusers’productivityandreducingtheircognitiveburden.Theplatformshouldincludeeverythingtheuserteamneeds,presentedinwhatevermannerbestfitsbestwiththeirpreferredworkflow.

PlatformEngineering:ScaleDelivery

Consumption

EngineeringPlatform

Reusable

Automation

Conceptualoutlineofanexampleplatformanditsprincipalcomponents

DevelopmentTeam

Self-ServiceDeveloperPortal

DeveloperTools

Components

ComplexInfrastructure

Source:Gartner

Platform

Engineering

Team

Scale

Keyactions

?Startwithinternaldeveloperportals(IDPs).Aimyourearlyplatform-buildingeffortsatIDPs,sincetheyarethemostmatureandwell-understoodspeciesofplatform.Yourexperienceswillbeextensibletootherplatformsinthefuture.

?Embedsecurityintoplatforms.Platformsmustembedsecurityintouserworkflows.Securityteamsneedto“shiftleft,”embeddingsecuritycontrolsintotheproductionworkflowasearlyaspossible.Platformengineersshouldincorporatecomprehensive,automatedsecurityandcompliancechecksaspartoftheirtestsuites.

?Don’texpecttobuyaturnkeyplatform.Thoughsomevendorsmayclaimotherwise,anycommerciallyavailabletoolisunlikelytoprovidetheentiretyoftheplatformyouneed.Asubstantialamountoftimeandeffortwillberequiredtocustomizeaplatformtoyourneeds.

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Wireless-Value

By2025,50%ofenterprisewirelessendpointswillusenetworkingservicesthatdeliveradditionalcapabilitiesbeyondcommunication,upfromlessthan15%.

Source:Gartner

Realization

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