EdHolubResearchVPRoleServiceDirectorITInfrastructure&Operations:

Top10TrendstoWatchGartnerdeliversthetechnology-relatedinsightnecessaryforourclientstomaketherightdecisions,everyday.?DidYouKnow?50%ofU.S.21yearoldshavecreatedcontent

ontheWeb.70%ofU.S.4yearoldshaveusedacomputer.Over31billionGooglesearcheswere

performed—lastmonth—vs.2.6billion

3yearsago.ContentaccessandmanagementarethekeyenablersforIT.TrendsYouNeedtoWatchVirtualizationIsJustBeginningBigData—TheElephantintheRoomEnergyEfficiencyandMonitoringUnifiedCommunications—ExtendedStaffRetentionandRetrainingSocialNetworks—ReadyorNotLegacyMigrations—YourUsersComputeDensity—ScaleVerticallyCloudComputingConvergedFabrics12345678910TheVirtualizationofEverythingHowDoesItAffectYou?ITbecomesonelogicalsystemChanginghowITisusedAdditional"power"ondemandMgmt.players:VMware,Microsoft,CitrixSystemsPlayswellwithgreenITMigrationflexibilityNextMondayMorningReviewconsolidationplans;canwedomore?Doyouhaveallthevirtualization

basescovered?Dowehaveaplan?CriticalTimeFrame(s)2010to2012Virtualizationisacontinuingprocess,notaone-timeproject.StorageNetworksAppsDesktopsServers1VirtualClients—BecomingRealEmergingClientMultidevice,mobileRemotelyhosted(terminalservices)Remotelyhosted(virtualdesktops)Non-enterprise-owned"Bubbles"(virtualmachines)StreamedapplicationsSoftwareasaserviceTraditionalClientStandardPCEnterprise-ownedCorporateimageandinstalledapplications1?DidYouKnow?MorevideowasuploadedtointhepasttwomonthsthanifABC,CBSandNBChadbeenairingnewcontent24/7

since1948BusinessTrendsAreShapingStorageCloud-basedservicesofferanalternative

toon-premisesITinfrastructuresTransitiontovirtualizedserverinfrastructuresdrivesshared-diskstorageApplicationsandusersexpectalldatatobeavailableallthetime2BigDataFive-year800%growth80%unstructureddataTieringcriticalto

reducecostsDeduplicationbecomingstandardAudit,archiveandrecoveryincreasinglycomplexSolid-statedrivesHowDoesItAffectYou?Growthcontinues—regardlessofbudgetconstraintsPattern-BasedStrategy—howwill

youmanage?Demand-driven—moreaccesscreatesmoredata—thiswillgetworseCompliance,backup,audit,securityFlashandSSDswillshiftthelandscapeNextMondayMorningVirtualizestorage,deduplicationnowEvaluatealldatainputs,keeponlywhatyouneedSegmentandprioritizeCriticalTimeFrame(s)2010to20132Datacenterscanconsume40xmoreenergythantheofficestheysupport.EnergyStarDataCenterstandardswereannouncedin

June2010.Monitoringandreportingonenergyconsumptionwillbeexpectedby2012.?DidYouKnow?EnergyandGreenITEPAandEUaregettinginvolvedForcedreviewofITefficiencyIntersectionbetweenfacilitiesandITThepowerissueismovingupthefoodchainCorporatesocialresponsibilitytightlylinkedConsumptionbecomingascriticalasperformanceNewconstructionandretrofitsfocusonefficiencyandreuseHowDoesItAffectYou?Increasedawareness/focusonpowerCompute-to-consumptionratioscriticalEUorEPAmetricsarecomingNewKPIsbasedonefficiencyNextMondayMorningBeginevaluationofPUEand/orPPEBegincontinuousimprovementplanningBeginevaluatingDCIMvendorsFocusonconsumption,ratherthantechnologiesCriticalTimeFrame(s)2011to20123AutomationandMonitoringHowDoesItAffectYou?Criticalkeysuccessfactor!ReduceamountofeffortexpendedbyITprofessionalsontheday-to-dayroutineaspectsofI&OPrincipallyan"O"issue:"TheHumanUseofHumanBeings"NextMondayMorningWhereareyouwithITIL?CMDB?ReviewGartner'sautomationframeworkCriticalTimeFrame(s)ITILandCMDB:Now

RBA:2012IntegrationOrchestrationWorkflowMgmt.ProcessesITILandProcessImprovement3Wikipedialaunchedin2001,andaverages4,300newarticleseveryday.Acurrent-generationnetworkswitchcouldmoveall13millionarticles……in0.001seconds.?DidYouKnow?UnifiedCommunications

andCollaborationUnifiedCommunicationsTightlyintegratedcommunicationsapplicationsWirelessVoIPVTCATCMobilityPBXPresenceIME-MailWorkspacesText/SMSHowDoesItAffectYou?CombinesmanyoverlappingareasAtechnologyandorganizationalissueStrongareaformanagedservicestotakeholdNextMondayMorningAreyourappsprovidersplanningfortakingadvantageofunifiedcommunications?What'stheirstrategy?WhatotherUCbusinessscenariosmakesenseinyourbusiness?CriticalTimeFrame2011to20134HowmanytextmessagestheaverageAmericanteenagersendseachmonth?584?1,150?1,812?2,282permonth?DidYouKnow?MobileUnifiedCommunicationsHIGHVALUELOWVALUEUnifiedMessaging/CallingPresenceMobileExtensionLocation-BasedServicesFixed-

MobileReplacementMobileplatformisthekeyunifierIntegrationofcorporateandsocialmediastreamsPresenceandcontextprimaryapplicationtargetsApplicationscandriveUC&Cbusinesscase4TheU.S.DepartmentofLaborestimatesthatthoseintoday'slaborforcewillhave10to14jobs?DidYouKnow?bytheageof38Creatingthe"T"-ShapedITStaffCriticalSkillsNeededVerticalfocusislimitingBreadthofknowledgerareProjectmanagementskillsUnderstandcascadeeffectsWhatCanYouDo?GetoutofcomfortzonesEnable/rewardlearningCross-pollinateskillsBreakdownsilosBusinessLinkagesTechnologyDepthRelatedSkillsRelatedSkillsValuetotheBusinessValuetotheITGroup5IfFacebookwasacountry,itwouldbethe3rdlargestintheworld(betweenChinaandtheU.S.)Facebookreached500millionusersinJulyTwitters'worldrankwouldbeNo.7.?DidYouKnow?Open-SourceCollaborationSocialMediaFacebookTwitterPlaxoLinkedInTextOrkutYammerHowDoesItAffectYou?ConsumerinputcandriveITYoucannotstopthemlongtermNewemployeesbringtheirnetworkstoworkNextMondayMorningBeginevaluationofusagepatternsDevelopacodeofconductforusageListentothecollective—carefullyFocusonconsumption,ratherthantechnologiesCriticalTimeFrame(s)2010to201262011201320122014Migrations—WindowsandOfficeReducedISVsupportforXPHowDoesItAffectYou?ItaffectseveryoneDependingonlicensedowngrading,XPendswhenWindows7SP1shipsEnsureviability/valueofOfficelicensesNextMondayBuildamigrationtimelineBuildinventories,classifyapplicationsandusersCriticalvendorsWindows/Officesupport?CriticalTimeFrames:Windows2000andXPSP2supportendedWindowsXPsupportendsApril2014Office2003supportendsApril2014Thelongeryouwaittostart,thefasteryouneedtomove!YouhavelesstimethanyouthinkAccel/AttritionForklift3-YearAttrition4-YearAttrition5-YearAttritionXPextendedsupportends7?DidYouKnow?In1997,agigabyteofFlashmemorycost$7,870.Today,itcosts$1.25.ComputeandDataCenterDensityCoresdoublingeverytwoyearsRackscontinuetogetdenserLiquidcoolingontheincreaseMovementtowardsmallersize,greaterdensityinDCsEnergyefficiencyakeyfactorHowDoesItAffectYou?VirtualizationiscriticaltosuccessTrendishigh-density,highuseoffloorspaceUtilizationlevelsandcompute-to-energyratiosparamountby2012NextMondayMorningAnalyzeassetuse(highsandlows)MapservergrowthtoenergyandcoolingrequiredEngagefacilitiesteamCriticalTimeFrame(s)2010to20122004200520062007200820092010010203040506070NewServer($B)PowerandCooling($B)InstalledBase(M)8PerformanceperCore/KilowattConsiderupgradesinplaceReducerefreshcycletimesDoublecapacityandreduceenergyRetainyourfootprintIncreasecores,virtualization,orforceparallelprocessingServerperformanceperkilowattgainscanjustifythepurchaseprice...WattsperServerModel8CloudComputingWheredoIcompute?WhodoItrust?StabilizeservicelevelsShrinkingdatacentersCommodityservicesHowDoesItAffectYou?Commonservicesareavailablenow——mayreduceoperatingexpensesPrivatecloudsimproveagilityandwilldominateReassesscriticalcomputerequirementsIgnorethehype——focusonresultsNextMondayMorningEvaluatecommodityservicesyouprovideandwhatcanmovetothecloudEvaluateclouddeliverymodelforinternaluseCategorizeapplications/servicesbasedonSLAsandriskbeforeproceedingCriticalTimeFrame(s)2010to20139FabricComputingorInfrastructureConvergenceHowDoesItAffectYou?Theendof"silos"?Completelydifferentapproachtodatacenterdesig