統(tǒng)一超商流通次集團人資共享組織及管理系統(tǒng)導入專案變革管理執(zhí)行建議January8th,的變革管理Accenture第1頁變革管理目標變革策略與方向變革行動方案時間與人力需求目錄1的變革管理Accenture第2頁人力資源共享組織願景人力資源共享組織願景，必須能符合集團化資源共享目標，同時引導人資流程設(shè)計和系統(tǒng)功效導入工作方向。人力資源共享組織願景：提昇人力資源團隊之專業(yè)能力，矢志成為集團營運經(jīng)營之策略搭檔。於集團中飾演變革種子角色，促進與協(xié)助集團變革。培養(yǎng)集團人力資源，提昇集團關(guān)鍵競爭力，以符合事業(yè)發(fā)展需求。激發(fā)員工工作士氣與潛能，從而提昇工作滿意度與績效。藉由人力資源制度與流程標準化，及導入資訊科技，並不斷改進服務(wù)品質(zhì)和模式，達到成本降低與管理效益提升。共享組織提供卓越服務(wù)，以協(xié)助各關(guān)係企業(yè)創(chuàng)造績效。共享組織並致力整合具綜效功效追求服務(wù)品質(zhì)和營運模式不斷改進，以降低次集團整體營運成本和創(chuàng)造利潤目標。

共享組織願景：TobereplacedwithFINvision的變革管理Accenture第3頁QUANTUMLEAPImmediately,wemustgetoffthelaunchpadby:Communicatingthevisionandobjectivesfor7-11Buildingownershipandsponsorshipthroughouttheorganization.IdentifyingimpactedgroupsandindividualsBuildingleadershipwithinthebusinessunitsInthenextsevenmonths,managethechangejourneyby:DefiningtheroleandresponsibilitychangesRecommendingworkflowandworkgrouporganizationchanges.KeepingimpactedindividualsinformedandsmartBroadeninganddeepeningownershipofthechangesProvidingtrainingandeducationthatenablespeopletoachievetheresultstheydesire.BuildinganinfrastructurethatrewardspeakperformancefromeveryoneEstablishinterimorbitsandprovide:ThebasisforcontinuousmomentumtowardthebusinessgoalsThetoolsforpeopletocontinuetolearnandsetnewgoalsforthemselves明確目標與行動方案是確保變革成功主要原因之一。願景對變革管理要求3的變革管理Accenture第4頁變革管理目標變革策略與方向變革行動方案時間與人力需求目錄4的變革管理Accenture第5頁ChangeManagementProgramTrainingandEducationStrategyOrganizations&RolesStrategyCommunicationStrategyLeadership&OwnershipStrategyIT,BusinessProcesses,Policy,Roles,andCompetencyTrainingmaterialsRecommendationsfornewroles,performancemeasures,responsibilitiesandworkgroupstructuresGroundsettingInformation,Announcements,andUpdatesviaavarietyofvehiclesAnetworkofleadersandsponsorstoassisteveryoneinmakingthetransitionAccurateupdatesofwhereandhowthechangesareimpactingtheorganization變革管理策略就本專案而言，我們認為變革工作應由領(lǐng)導、組織與工作、培訓以及溝通四個部份切入。而每個部份都應擬定明確執(zhí)行策略與計劃，以做為變革時期主要指導原則。5的變革管理Accenture第6頁WeshouldDeliver...Buildingleadershipandownershipfor7-11atalllevelsintheorganizationthroughanetworkofcascadingsponsorscommittedtothesuccessof7-11.CascadingSponsorshipAssessingtheimpactof7-11andhelpingsponsorsmanageresistancetochange.Thisprogramwillbeoverseenthroughquarterlyassessmentsandrecommendationsofopportunityandrisk.ImpactAssessment/RecommendationsPlanforimplementingleadershipandownershipActivitiesforimplementingcascadingsponsorshipNetworkandinfrastructurewithinwhichthecascadingsponsorsoperateandcommunicateOrientationandperiodiceducationandstatussessionswithsponsorsPeriodicassessmentofopportunitiesandrisksintheorganization.變革管理機會－領(lǐng)導方面在領(lǐng)導方面，變革管理目標在於取得整個組織領(lǐng)導階層全力倡導與支持。DefinitionDefinitionDeliverables6的變革管理Accenture第7頁WeshouldDeliver...Organization/JobRedesignplanRecommendationsandtoolsforimplementingchangeswithinanorganizationtooptimizethebenefitsofSharedServiceRolesandresponsibilitiesforpeopleinaSSorganizationtoplaywhicharenecessarytosuccessfullyimplementprocessesandITsystem.MeasuresofperformancebasedontherolesandresponsibilitiesAssessmentoftheimpactthatorganizational/rolechangeswillhaveonthejobsofthepeoplewithinanorganizationPacketofinformationforeachrolewhichbringstogetheradefinitionoftherole,itsresponsibilities,performancemeasures,skills,etc.ToolswhichwillhelpmanagersidentifywhichroleswillbeassociatedwiththejobsofthepeopleintheirorganizationPacketofinformationwhichconsolidatesallOrganization/JobRedesignprogramdeliverables.TheOrganization/JobRedesignprogramwillidentifytheorganizationalandjobimplicationsoftheShareServiceFinanceOrganization,processesandITsystem.Atonelevel,thisincludesanalyzingtheoverallstructureandworkflowsassociatedwitheachdepartmentandmakingrecommendationsforchangestoachievethebenefitsofSharedServiceOrganization.Atamoredetailedlevel,thisinvolvesidentifyingthefunctionspeoplewillhavetoperformaroundprocessesandITandmakingrecommendationsforhowthismaybeimplementedpersonbypersonaspeopleareassociatedwiththerolestheywillplay.變革管理機會－組織與工作方面DefinitionDeliverables在組織與工作方面，變革管理主要目標在於使員工了解共享組織、流程及系統(tǒng)導入後對他們工作影響及可能有改變。7的變革管理Accenture第8頁WeshouldDeliver...TrainingandEducationStrategicPlanTrainingRequirementsMatrixCurriculumPlanCostmodelandTradeoffAssessmentMediaStrategyTrainingDocumentationTrainingprogramRolloutLogisticsprogramMeasuresofSuccessprogramTheTrainingandEducationstrategyaddressestherangeofneedsbroughtonbytheBusinessSystemsReplacementProjectintheareaoftraining,educatingandreskillingtheworkforcetoeffectivelyoperatewiththenewbusinesssystemsandtheredesignedbusinessprocesses.Thisstrategyensuresthat7-11employeesareenabledwiththeknowledge,skillsandproceduresforallareasimpactedbythechange.變革管理機會－培訓方面DefinitionDeliverables在培訓方面，變革管理主要目標在於使員工取得工作改變後所需知識與技能，方便順利轉(zhuǎn)型。8的變革管理Accenture第9頁WeshouldDeliver...CommunicationStrategicPlanCommunicationToolkitGenericGroundsettingCommunicationPackageOfficer/ManagerPackageCommunicationProgramEvaluationTool7-11Grapevine7-11Newsletter7-11UpdateVideoSegment7-11WeekarticlesTheCommunicationstrategyaddressestherangeofcommunicationneedsbroughtonbytheBusinessSystemsReplacementProject.Thisstrategyensuresthat7-11employeesareinformedoftheoverallmissionandobjectives,thecriticaldatesandeventsonthetimeline,andthoseeventsandchangesthatwilldirectlyaffectthemandtheirjobs.變革管理機會－溝通方面DefinitionDeliverables在溝通方面，變革管理主要目標在於即時提供並管理各種與專案推動有關(guān)訊息。使員工在一個開放環(huán)境下隨時得到正確且一致訊息。9的變革管理Accenture第10頁變革管理目標變革策略與方向變革行動方案時間與人力需求目錄10的變革管理Accenture第11頁ConceptualDesignDetailedDesign/DevelopmentImplementationPhase2ImplementationPhase1FinalizeCascadingSponsorshipDefineLeadershipRolesandResponsibilitiesDefineLeadershipExpectationsandPerformanceMeasuresConductSponsorandTransitionAgentOrientationSessionsCompleteFirstCycleofImpactAssessmentProduceImpactAssessmentReportCreateOrientationEducationPacketsforTransitionLeaders/SiteLeadersTransitionLeader/SiteLeaderOrientationSessionsDesignQuarterlyEducation/UpdateSessionsApplyInfrastructuretoCascadingModelsCompleteQuarterlyImpactAssessmentReportonQuarterlyImpactAssessmentCompleteQuarterlyLeadershipAssessmentReportonQuarterlyLeadershipAssessmentConductQuarterlyEducation/UpdateSessionsCompleteQuarterlyImpactAssessmentReportonQuarterlyImpactAssessmentCompleteQuarterlyLeadershipAssessmentReportonQuarterlyLeadershipAssessmentConductQuarterlyEducation/UpdateSessionsDesign/BeginMonthlyStatusMeetingswithSponsorsLeadership/OwnershipStrategicPlanDefinitionofallleadershiprolesandresponsibilitiesTransitionAgentOrientationImpactAssessmentReportTransitionLeader/SiteLeaderOrientationSessionsMonthlyTransitionAgentstatusmeetingsQuarterlyImpactAssessmentReportQuarterlyLeadershipAssessmentReportQuarterlyeducation/updatemeetingsQuarterlyImpactAssessmentReportQuarterlyLeadershipAssessmentReportQuarterlyeducation/updatemeetingsAprMayJuneJanFebPrincipalProducts進行方式－領(lǐng)導方面在領(lǐng)導方面，變革工作將包含……Mar11的變革管理Accenture第12頁CompleteDepartmentImpactAssessmentAssessWho/Whereprocessesarebeingperformed“ToBe”O(jiān)rganizationalPictureIdentify“ToBe”RolesOutlinethekeychangesforeachroleDefine/drafttemplateforrolepacketsDesignResponsibilitiesAssociatedwithRolesDefinePerformanceMeasuresDesignRolePacketsDesignOrganizationChangeRecommendationsDesignRoleMappingToolsFinalizethe“ToBe”rolesDevelopManagementImplementationToolkitFinalizeOrganizationChangeRecommendationsPacketsFinalizetheRolePacketsCompleteJobImpactAssessmentAssistinimplementationofOrganizationChangeRecommendationsDistributeManagementImplementationToolkitOrientandtraincascadingsponsorshipOrganization/JobstrategicplanAssessmentofareasofhigh,medium,andlowimpact“Tobe”organizationalpicture“Tobe”rolesandresponsibilities“Tobe”performancemeasuresRolepacketsforall“tobe”rolesOrganizationchangerecommendationspacketsJobImpactassessmentreportManagementImplementationToolkitImplementationofrolemappingand“tobe”recommendationsConceptualDesignDetailedDesign/DevelopmentImplementationPhase2ImplementationPhase1PrincipalProducts在組織與工作方面，變革工作將包含……進行方式－組織與工作方面AprMayJuneJanFebMar12的變革管理Accenture第13頁AnalysisPerformAudienceAnalysisPerformBusinessProcessAnalysisConductFocusGroupsExecutiveInterviewsConceptualDesignDetailedDesignTrainingDocumentationPlanningDesignMediaTemplatesIdentifyTrainingAvailableInternallyIdentifyExternalProvidersforTrainingDevelopmentTailorCoursesto7-11’strainingrequirementsDevelopcustomcoursesforcoursesnotfoundinternallyorexternallyImplementationDeliverTrainingTrainerAdministrationStudentAdministrationClassroomAdministrationUserSupportEstablishHelpDeskCreateExpertUserprogramDevelopJobAidsProvideOn-LineHelpTrainingCurriculumDefinitionMediaDefinitionRunCostModelContractwithVendorsDesignCustomCoursesIdentifyTrainingNeedsnotavailableexternallyorinternallyMeasurePerformanceTrainingRequirementsMatrixCurriculumPlanMediaStrategyCostModelMediaStandardsTrainingDocumentationTrainingCoursesRolloutProgramPerformanceMeasurementToolsPrincipalProducts在培訓方面，變革工作將包含……進行方培訓式－領(lǐng)導方面AprMayJuneFebMar13的變革管理Accenture第14頁7-11News7-11GrapevineQ&A7-11WeekBroadcastTechnologyConnectionOn-going:BestQ&A.On-goingQ&AOfficer/ManagerReportProjectrolloutandtrainingstrategy.1996Budgetimplementationstrategy.Trainingplanningandrolemapping.Rolloutstrategyupdate,andhowtoworkduringITrollout.Systemtestupdate.Rolloutandtrainingpreparationsupdate.BudgetPlanningandCostCenterStructure..ProjectTracking.TA/SLSeminar.BudgetCoordinatorTraining.Small$procurement.Rollmapping.Update:firsthalf.Roll-outupdate.Trainingschedule,logistics.TA/SLroles.Keydates.Inputting‘96budgetinIT.Alookatend-usertraining(trainingcalendarofevents).Roll-outupdate.Calendarofevents.Systemtestingupdate.Roll-outupdate.WorkingduringITroll-out.ProjectOverviewandDemoImplementationTrainingRollout7-11Article-BudgetImplementation7-11Supplement-ITImplementation7-11Activities/MilestonesStandardCosting&CoreConcepts -Presentations/MeetingsUserDemos -OverviewofProcessesBusinessPlanning(Budgeting) -Training,ImplementationOverallTrainingStrategyConceptualTrainingBusinessSimulationFunctionalProcess在溝通方面，變革工作將包含……進行方式－溝通方面AprMayJuneJanFebMar範例說明14的變革管理Accenture第15頁SteeringCommitteeTAs/SLsOfficers/ManagersPowerUsers-BudgetPowerUsers-CAPowerUsers-LogisticsPowerUsers-HR/PRLeadofficerstosupportrolemappingandBudgetimplementation.LeadareaBudgetimplementation.SellneedforconceptandprocesstrainingtoBusinessUnits.Testimonials.Leadofficersontheneedfor7-11andtraining.LeadofficersandmonitorrolloutinBusinessUnits.SCNbriefingon7-11overviewandrollout.Sponsortrainingbeta.AdvocateinCEOAandSCNfor7-11rollout.DirectTA/SLSeminartorolloutManager’sToolkit.Implementlocalrollmappingstrategies.Schedulefieldpresentations.FacilitateBUStd.Costcourse.Completerollmapping.LeadlocalBudgetimplementation.Facilitatereviewofrolemapping/trainingplans.TrackBudgetimplementation.ScheduleManagerconferences.Completetrainingplans.Help7-11monitorrolloutinBusinessUnit.DevelopTA/SLtrainingrolloutmeeting.ScheduleSCNonrollout.ScheduledeliveryofSCNon7-11rollout.AttendBudgetPowerUserkick-off,train-the-trainercourse.Scheduletraining.ProvideBUBudgettraining.CoordinateimplementationplanningwithSL.Resolveimplementationproblems.Providemake-uptrainingsessions.AssistTA/SLimplementationplanning.ParticipateinlessonslearnedsessionforManagerconference.AssistgeneralrolloutinBusinessUnit.Planandrolloutsecondarytraining.Providetestimonialsfor7-11rolloutonSCN.AttendTA/SLrehearsalforprojectoverview.AttendBUStandardCostingcourse.Participateinkick-offmeeting.HelpconstructBasicConceptspresentation.AttendBUcourseonBasicConceptsin7-11.Participateinconceptandprocesstraining.HelpcoordinatetrainingschedulingwithSiteLeaders.Providetrainingandimplementationhelp.AttendCATrain-the-Trainercourse.Helpdesignsecondarytrainingandplans.ParticipateinPowerUserorientation.ParticipateinLogisticstraining.HelpcoordinatetrainingschedulingwithSiteLeaders.Provideon-goingLogisticstraining.ParticipateinTrain-the-Trainersessions.Provideimplementationsupport.ParticipateinPowerUserorientation.ParticipateinHR/Payrolltraining.HelpcoordinatetrainingschedulingwithSiteLeaders.Provideon-goingHR/Payrolltraining.ParticipateinTrain-the-Trainersessions.Provideimplementationsupport.Helpimplementlocalrolemappingstrategies.AttendBUStd.Costingcourse.Monitorrolemappingprogressandreviewresults.MonitorBudgettraining/implementation.Reviewofrolemapping/trainingplans.AttendBUcourseonBasicConceptsin7-11.MonitorBudgetimplementation.ParticipateinManagerconference.Review