1、 Roominspection/Returningroomstoservice/客房恢4. 5.Roomallotment/客房分Aroom can be qualified by the reception staff in different ways for the ng dependingontheamountof Roominspection/Returningroomstoservice/客房恢4. 5.Roomallotment/客房分Aroom can be qualified by the reception staff in different ways for the n

2、g dependingontheamountofworkneededforclean-“Vacant Dirty = VD”: the customer has left; the room is available after clean-up for another = -“Occupied Dirty = OD”: the customer who stayed there last night will be sle same room tonight.= OD”：昨晚入住顧客今晚將住在同一客房。 “VacantReadyVRtheroomhasnotbeenletitisavaila

3、ble. = VR”：客房未出售，可供入住。“OS”/“OOO”:outofservice,theroomisnotavailable,underdecorationThe manual or computerised room sus list on Fidelio/Fols is given to the Housekeeper for allotting the rooms to be cleaned.ernal Fidelio/Fols 的人工或計算機化客房狀態TheHousekeepermanagerdrawsupaworksheetforeachhousekeeper(OQPC00

4、8page擬定一份工作表（OQPC0084頁）The Housekeeper manager is in charge of the floor passkeys, which can be i if need be (SEC 002).ed to （SEC002）2.ROOMINSPECTION/Addressedto/WrittenbyYi IbisChina/CheckedbyStephanieIbisChina/ApprovedbyGillesIbisChina/ROOMINSPECTIONANDAVAILABILITY客房檢查及可供No.PC/版本Date/日期QUALITYRega

5、rdless of its us, before being made available to the reception (VR), the room must checkedeither bythengmanagerfortheoranyqualified不論狀態如何，客房在提供給服務臺（VR）A minimum of 10 % of the rooms are inspected by a qualified individual Regardless of its us, before being made available to the reception (VR), the r

6、oom must checkedeither bythengmanagerfortheoranyqualified不論狀態如何，客房在提供給服務臺（VR）A minimum of 10 % of the rooms are inspected by a qualified individual from the GeneralManager,FrontOfficeManager,andngManagerInspectionsfocusoneraleof theroomandthe Bedsmade/是否鋪床Roomcleanlinessandhygiene/客房清潔與衛生Cleanliness

7、andhygieneofthebathroomanditsfixtures/浴室及其固定裝置的清潔和衛生Placementof Lights andeproductsandliterature/接待產品與書籍的放置ingoodworkingorder/燈和電視處于正常工作狀態Heatingor roomadjustedifneedbe/暖氣或恒溫箱調整（如需要Curtainsdrawn/窗簾是否拉好TheresultsofthesedailyinspectionsareshownOQPC0085OQPC008pageResults of these inspections are discus

8、sed with the Housekeeper manager and relevant action plans are taken.3.RETURNINGROOMSTOSERVICE/If, after the checks and inspections,all of pliant s have been corrected, heading the inspection makes the room(s) available to the reception (VR), so allotted to customers.t they can then 如果檢查和視察后，所有不合格點都

9、已經糾正，則檢查將把客房提供給服務臺4. If a problem is detected during an inspection (dust, stains, made unavailable temporarily or on a long-term basis.e product missing), the room Addressedto/WrittenbyYi IbisChina/CheckedbyStephanieIbisChina/ApprovedbyGillesIbisChina/ROOMINSPECTIONANDAVAILABILITY客房檢查及可供No.PC/版本Date

10、/日期QUALITYThe ng Manager or accredited provides written (OQ PC 008 page 5) verbal notification of pliance. If the problem is serious (leak, etc.), the Managerinformthe將提（OQ PC 008第5頁）或口頭不合格通知。如問題Thereceptionistrecordsreasonsfor unavailability the reception (OQ PC 008 page 6).he work and repair logbo

11、ok, which The ng Manager or accredited provides written (OQ PC 008 page 5) verbal notification of pliance. If the problem is serious (leak, etc.), the Managerinformthe將提（OQ PC 008第5頁）或口頭不合格通知。如問題Thereceptionistrecordsreasonsfor unavailability the reception (OQ PC 008 page 6).he work and repair logbo

12、ok, which is 在工作與維修日志中，該日志存放在服務臺（OQ PC 008 第 4.1Poorlymadeuporunfinishedroom/整理不善或未If a room is poorly made up or unfinished, the housekeeper immedia y rectifies his or her work. TheHousekeeperManagerdoesanothercheckandindicatesroomavailabilitytothereception.The Housekeeper Manager validates by maki

13、ng the room number available again on the schedule or in the computer.次檢查，并向服務臺說明客房的可用性。客房部經理將通過將客房號碼再次顯示在附表或4.2Minortechnicalproblems/輕微Minortechnicalproblems (e.g.: burntoutbulb)areytaken careofbya member of management, the n or a enance worker. Completed tasks are he work repair logbook (OQ PC 00

14、8 page 6), dated and signed by the room is then made available again.who made the repairs. 輕微技術問題（例如：燈泡燒壞）理。已完成任務在工作與維修日志中注明，（OQPC 0086頁），由進行維修的4.3MajorRepairs for major ch as a blocked sink or bath, leaking taps, etc., may require a sincetheyaredoneeither bytheorSiten,orbyanexternal his case, the r

15、oom is “blocked” and unavailable until the repairs have been fully and done. They are labelled “OS” on the schedules he computer. This label will not be removed es otherwise, following an inspection until the who conducted the repairs ngAddressedto/WrittenbyYi IbisChina/CheckedbyStephanieIbisChina/A

16、pprovedbyGillesIbisChina/ROOMINSPECTIONANDAVAILABILITY客房檢查及可供No.PC/版本Date/日期QUALITY在這種情況下，客房將被“鎖閉4.4 ldispensations/Theroommaystill belet rsistingdefect(stainedwall,etc.),however,it sold wi l dispensation and the nt is informed during check-in (15-Minute 盡管客房缺陷（墻體污漬，沒有電視等）仍然存在，但客房還可出讓，然而屬于特許出（15。5.在

17、這種情況下，客房將被“鎖閉4.4 ldispensations/Theroommaystill belet rsistingdefect(stainedwall,etc.),however,it sold wi l dispensation and the nt is informed during check-in (15-Minute 盡管客房缺陷（墻體污漬，沒有電視等）仍然存在，但客房還可出讓，然而屬于特許出（15。5.ROOMALLOTMENT/The receptionist sorts and files the days ephone messages, faxes from Reservation Servi Favourite Gto them: , , etc. in the order they arrived, and then by priority ards),inordertogivecustomerstheirpreferenceorthetarebest ed, two beds, smoking or non smo