1、文秘英語課程教學大綱一、課程基本信息課程代碼：10140314課程英文名稱：English for Secretary課程面向專業：英語語言文學課程類型：選修課先修課程：綜合英語學分：3.5總學時：64二、課程性質與目的文秘英語是英語系（經貿方向）學生的一門選修課程。本課程從培養高級應用型人才的總體目標出發，結合學生畢業后的工作實際，力求向學生提供其將來在英語環境中工作辦公室人員所需要的專業英語知識和技能，培養學生使用涉外業務英語的交際能力。三、課程教學內容與要求Professional Secretary 基本要求 ：本章主要掌握文秘的基本技能和職能(1) Reading and Trans

2、lating Reading A :US Professional Secretarial Job Description Reading B: Resume(2) Simulated Writing -Business Letters (3) Listening and Speaking-Meeting People本章重難點內容：學會在實際工作中如何做一名優秀的文秘及如何寫履歷表及商業信函（二）Observing Proper Office Etiquette基本要求：文秘的基本禮儀和技巧(1) Reading and Translating Reading A : Observing P

3、roper Office EtiquetteReading B: Receiving Visitors(2) Simulated Writing - Letters of Invitation(3) Listening and Speaking-Telephone Calls本章重難點內容: 學會在實際工作中如何應用較好的禮儀技巧及如何寫邀請信（三）Making Your Employees More Creative基本要求：學會如何適應各種風格的上司(1) Reading and Translating Reading A : How to Adapt to Various Work St

4、yleReading B: Employee Performance Appraisal Form in XYZ Company(2) Simulated Writing - Notice (3) Listening and Speaking-Exchanging Information 本章重難點內容: 學會如何寫員工業績評價表及各種告示（四）Establishing Sound Profiles for the Company基本要求：本章主要掌握文秘的管理能力和組織能力(1) Reading and Translating Reading A : Managing People and

5、OrganizationReading B: Product Questionnaire(2) Simulated Writing -Memo(3) Listening and Speaking-Reporting 本章重難點內容: 學會五項員工管理原則及如何完成會議紀要（五）Effective Communication基本要求：學會文秘的交際能力(1) Reading and Translating Reading A : The Importance of CommunicationReading B: Making Appointments/Arrangements(2) Simula

6、ted Writing - Welcome/Farewell Speech(3) Listening and Speaking-Effective Communication 本章重難點內容: 學會在實際工作中與上司、職員和來訪人員的溝通（六）Contact the World 基本要求：學會如何與跨國公司進行聯絡(1) Reading and Translating Reading A : The Hunt for the Global Manager Reading B: Employee Training(2) Simulated Writing - Office Management(

7、3) Listening and Speaking- Making Arrangements本章重難點內容: 掌握具備與跨國公司聯絡的素質（七）Agenda基本要求：掌握文秘談判方法與技巧(1) Reading and Translating Reading A : The Art of NegotiationReading B: Agenda Composition(2) Simulated Writing - Minutes of Meeting(3) Listening and Speaking-Company Visit本章重難點內容:學會在實際工作中如何進行談判及會議議程的書寫（八）

8、New Business基本要求：掌握開發市場的方法(1) Reading and Translating Reading A : New Product PlanningReading B: Questionnaire of New Products(2) Simulated Writing - Letters of Reservation(3) Listening and Speaking-Business Travel本章重難點內容: 學會如何開發市場（九）Multinational Corporation基本要求：掌握跨國公司的基本要求(1) Reading and Translati

9、ng Reading A : Multinational CorporationReading B: Company Overview(2) Simulated Writing - Press Release(3) Listening and Speaking-Preparation for a Meeting本章重難點內容: 學會如何與跨國公司合作及如何寫公司簡介（十）Listen to Your Customers基本要求：掌握售后服務的一些基本常識(1) Reading and Translating Reading A : Post-sale ServiceReading B: Tip

10、s for Making a Customer Satisfaction Survey(2) Simulated Writing - Proposals(3) Listening and Speaking-Receiving 本章重難點內容: 學會如進行售后服務及如何收集顧客意見四、學時分配學時分配表序號教學內容學時課堂講授實驗課習題課討論課其它1Professional Secretary422Observing Proper Office Etiquette4223Making Your Employees More Creative424Establishing Sound Profiles for the Company425Effective Communication426Contact the World427Agenda4228New Business429Multinational Corporation4210Listen to Your Customers42小 計402202比 例63%3%31%3%合 計64五、教學環節與教學要求本課程以課堂講授為主，輔以練習與討論來反饋教學情況，使學生能熟悉辦公室常見的涉外活動，提高涉外英語使用和交際能力，主要包括：閱讀和翻譯辦公室中常見涉外英語文章的能力，用英語書寫和翻譯辦公室中常見涉