1、Supplier Quality ManagementRoles & Responsibilities of SQM 供應商管理 SQM . Vendor SurveyQuality System AuditQuality Process AuditSource Inspection managementSupplier JQE TrainingSupplier Performance ManagementConduct Domain Knowledge 新機種管理 SQM .Supplier Quality Report CardProduction Parts Approval Proce

2、ssSupplier Corrective Action ReportQVL Management by projectSIP ReadinessSafe Launch 量產管理 SQM .Conduct Material Purge OperationSupplier EC ManagementSupplier Corrective Action ReportBatch vs. QVL ManagementContinue Improvement ProcessPerform Vendor Charge outCommodity Quality (DPPM) Improvement IQC

3、.Incoming material quality control Perform Source Inspection Conduct Material Review Board Perform Material Purge Operation SQM Key ProcessVendor Survey (VS)Quality System/Process Audit (QSA/QPA)Supplier Quality Report Card (SQRC)Production Part Approval Process (PPAP)Safe LaunchSupplier EC Manageme

4、nt (SECM)Supplier Corrective Action Report (SCAR/CLCA) IQC Management (IQC)QVL Management (QVL) Supplier Performance Management (SPM) Continue Improvement Process (CIP)SQMVendor SelectionSupplier SurveyVender Qualification PlanRisk Parts defined (PM, RD, SQM)QSAAVLSQRC (review)CosmeticQuality Report

5、sQPATP QVL TP E:/Alex%20MH%20Lai/WKS%20SQM%202003/SQM%20Operation%20SOW/Pebble%20SQRC_Proto%203_0401.xlsIQC SIPPP SQRCPPAPQuality Reports (Safe Launch)Supplier EC ManagementSCARCIPSPMLessons LearnedQuality Report (3up report)EWGRD/ME/CE/PM/SourcerPMProject SchedulePM/RD/SBMVendor SelectionMESupplier

6、 SurveyMock up sampleCPK Item DefineAssembly drawingPM/RD/CEPre BOM & Pre QVLSpec. in PDMSpecial spec, request from customerSBMNew Vendor ListVendor Survey RequestQuality memorandumMET1 Report2D drawingEMI/ Safety/ReliabilityTooling control card Cosmetic Criteria Documented SBM-AVL Maintain-Consign/

7、Assign parts T&CMETP QVL issueT2 ReportT3 ReportME (for conn/coable)Sample ApprovalSBMCustomer drop shipment vendor listMaterial & Capacity statusMEEC ManagementPP QVL issueSample AppMEBatch LAB Pilot RunEng. Pilot RunPD Pilot RunMarketingProposal WSESTPPPMPR&DDesignMass ProductionSupplier Quality M

8、anagement Key Process NG material RMAOutputProcessInputQuality System AuditVendor SurveySQRC Review Supplier Performance Management(SPM) Cost, Delivery, Quality, ServiceVendor Survey & AVLList Report TP & PP QVL report Parts approved noticePPAP Review &Safe Launch Mgt.Lot reject rate & Defect rate r

9、eportQSA ReportMASSPDUCTIONSRRinP/RStageSQM Database Disqualify Process At Risk Parts Non-At Risk Parts SCAR Management(Supplier Corrective Actions Request)Component Qualification & QVL Management SPM Management ReportSQRC & PPAP ReportSCAR& Lessons LearnedAt Risk PartsEC Management & Component Batc

10、h TestSafe Launch Report Incoming Quality Control& Source Inspection New vendor Sourcer/CustomerAnnual supplier audit planNew project kick off for risk partsCustomer requirementRequests 2nd sources phase in for risk partsSQMSBMRisk PartsCustomer sensitive partsParts with critical function Parts with

11、 new technology & processHigh risk suppliers Sole sourceAccount SQM, RD,PM& CustomerWS pre-QVL & key component list WS configuration list - PCCWS Sample approval & TP QE reportBatch test report SQMRD & PMRD & QESupplier manufacturing site changeSupplier material changeSupplier process changeTooling/

12、Design ChangeRequested by Premier - RD2nd sources phase in SourcerHold production/shipmentHigh failure rate over specific criteriaCustomer complainQASQM, Sourcer,Buyer & CSDCharge outSourcerSourcer, CSD& BuyerMRBVendor e KanbanQPA ReportQuality Process AuditVLRR, IFIR, AFRCSD, PDRMA ReportRMA no.Qua

13、lification Notice & QVL updatedBuyerIntroduction for Each Process Sourcer Vendor SurveyRequest Vendor SurveySQM RD SourcerSourcer host the vendor survey activities and lead the team memberwith SQM, PM and RD Approved withintwo times survey ? YesMaintain AVLNon-risk parts Risk parts QSAApproved ?YesD

14、ecided by PM leaderConditionally Approved ?NoYesCollect Survey Report Not Approved & take actionsNoNoPMSBMPMSQMSourcerSourcer Sole source NoActions is requiredNew VendorSourcer 2nd sources planningSole sourceNon-Sole sourceNoNon-Sole sourceSourcerWS SQM Supplier Quality System AuditSupplier Quality

15、SystemAudit (QSA) SQM Approved withintwo times audit ? Yes Decided by PM leaderConditionally Approved ?NoYesSole sourceNot Approved & take actions NoSourcerPMSQM Annual supplier audit plan New project kick off for risk parts Customer requirement Sourcer requests 2nd sources phase in for risk partsAr

16、range QSA schedule &perform QSA auditSQM PM Sourcer2nd source planningActions is required Maintain AVLSQMSourcerInitiate QPA planSQMNon-Sole sourceES SQM Supplier Quality Process AuditSupplier Quality Process Audit (QPA) SQM Approved withintwo times audit ? YesPerform Supplier Quality ReportCard act

17、ivities Decided by SQM divisionhead, Conditionally Approved ?NoYesNot Approved & take actionsNoSourcerSQM SQMSQM New project kick off for risk parts Customer requirement Sourcer requests 2nd sources phase in for risk partsArrange QPA schedule &perform QPA auditSQM Sourcer2nd source planningActions i

18、s requiredSQMTP SQM PM RD Supplier Quality Report Card OperationDefined Risk Parts Listat WS Phase SQM SQRC readiness is ready ? YesPerform PPAP Decided by PM leaderConditionally Approved ?NoYesEscalate to TP exit meetingNot Approved & take actions NoSourcerPM SQMSQM Customer sensitive parts Parts w

19、ith critical function to the system Parts with new technology & new process High-risk suppliers identified from past product Single source or sole source.Perform SQRC activities at ES, TP & PP phasesSQM PM 2nd source planning Supplier tightened inspection, Enhance function test coverage & reliabilit

20、y verification. PM, RD, SQM, CustomerSourcerWSPP Supplier Production Parts Approval Process SQM RD PPAP readiness is ready ? YesPerform Safe Launch & Mass production Decided by PM/CFEConditionally Approved ?NoYesEscalate to PP exit meetingNot Approved & take actions NoSourcerPM/CFE SQMSQMPerform PPA

21、P readiness review at PP phaseSQM / RD PM CFE Sourcer2nd source planning Supplier tightened inspection, Enhance function test coverage & reliability verification. Initial Submission Engineering Changes Tooling Transfer, Replacement, Additional, etc. Correction of Discrepancy Optional Material Sub-Su

22、pplier or Material Source Change Process Change-Not affecting Fit, Form or FunctionProvide PPAP related documentsPP Supplier Supplier Safe Launch Management SQM RD Review and come out safe launch plan with supplier Conduct Safe LaunchPlan Send Safe Launch Report regularly Review / action for supplie

23、r safe launch issuesVolume Ramp Design specification change Tooling modification Process improvement Critical process defined Quality gate setup Schedule & quantity planPerform Quality Tracking & CIP 3up report Continuous Improvement ProgramSQMRD & SQMSQMVendor e Kanban Vendor e KanbanSupplier Suppl

24、ierSupplierPP Qualified Vendor List Management QE PD YesParts qualified & system QVL maintain Decided by PM/CFEConditionally Approved ?NoYesNot Approved & take actions No SQMPM/CFESQM SQM Provide TP Test Report & Production quality reportQE/PD PM CFE Provide Sample Approved report Perform Batch Test

25、 Supplier tightened inspection, Enhance function test coverage & reliability verification. WS board level pre-QVL provided by EE RD. WS mechanical parts pre-QVL provided by ME WS key component list provided by PM ES Eng. Configuration list provided by PCC. ES Key component pre-QVL provided by CE Boa

26、rd level TP QVL provided by PE. Mechanical parts TP QVL provided by ME.RD, PM,PCC, CE,PEDesign- in RD Approved ? EC phase inRDSQMTPEC Phase in Green Part Qualification Process運用Desktop XRF(X-ray 螢光)測試儀器作定性及定量測試，偵測元素有鉛、鎘、汞、鉻、溴等5種Supplier/ (Sourcer)R&D, PER&D, Sourcer, PM, (ESR)Mfg.SQM, IQC文件提供於PDM申請料

27、號文件審核3BOM & Pre-QVLHigh risk Parts4 verification保證書1(供應商自主管理)RoHS測試報告2產品標示載入RoHS & Pb-free data (Attach test report)NGOKOKPilot RunParts ApproveNGNGOK註解:1.1 簽署Premier版本保證書, 或該公司保證書2.1 凡零件含有塑膠,橡膠,油漆,油墨,錫膏者需提供報告2.2 為降低供應商之測試本錢, 接受以原料或系列產品測試之報告3.1 R&D,Sourcer在訓練後 執行保證書及測試報告之初步確認, 必要時轉交有關單位作進一步判斷3.2 非提供

28、Premier版本保證書者, 由法務協助確認其法律效能4. 包裝資料, 附件盒, 機構/機電零件Green P/NDisqualifyMaintain QVL,PDM Supplier In-coming Quality ControlShipping parts to Premier YesStore into warehouse No (non-conforming items) ATLO IQC Warehouse keeperIQCRD(ME,CE,EE)QA Prepare SIPFollow ANSI/ASQC-Z1.4 Standardto perform in-coming i

29、nspectionbased on SIP definitionProvide samples & approvalsheets, critical dimensions, special function & customer requirement to SQMSQM RDSQMPassed inspection ? Scrap Sorting/Rework RTV SourcerIQCMRB meeting (Hosted by CBM)BuyerES Supplier Material Review Board OperationShipping parts to Premier St

30、ore into warehouse Warehouse keeperIQCBuyer QA Identified non-conforming partsIQC Scrap Sorting/Rework RTV SQMFollow ANSI/ASQC-Z1.4 Standardto perform in-coming inspectionbased on SIP definition Host MRB meetingBuyerATLOIQCQA head Parts dispositionjudged Sourcer Source Inspection OperationProvide Dr

31、op shipmentvendor list by TP exit YesShipping Passed re-inspection ?No (non-conforming items) YesRejected to supplierQA for actions taken SI SISQM Follow ANSI/ASQC-Z1.4 Standard to perform on site inspection based on SIP definitionSQM distribute drop shipment list to each site SQM & IQC SI inspector

32、 SQMPassed inspection ?Rejected to supplier foractions taken IQCSupplier Sourcer Parts with drop shipment to oversea sites Drop shipment to customer A portion of parts shipping to Premier. BuyerInform supplier shipping schedule BuyerNoOverseas supplier drop shipmentto customerSupplier provide produc

33、tion quality & OQC report to SQM instead of SI operationPerform IQC incoming Inspection instead of SIIf SI not available SupplierVendor e KanbanIQCSQMTPM/P Supplier Supplier Engineering Change Management Provide EC notice Sourcer PM RD Initiate Wistron ECR process Go to ECR cosigned process PM / RD

34、Supplier manufacturing site change Supplier material change Supplier process change Tooling/Design change Requested by Premier.SQM Reviewed and agreedwith supplier EC request Sourcer Prepared EC request & Initiated batch requestSQM Perform Batch TestYesNo Need to batch test ?YesGo to Cosigned proces

35、sInitiate Premier Internal ECRSupplierSQMSQMESPerform QPA audit if Manufacturingsite or critical process change SourcerSourcer Batch Test ProcessInitiate Batch Test Request Review Batch Test purpose &related documents Batch Approved ? EE / ME / IDTest & Measure SampleEE/ME/ID SQM(IQC)QAPMC New gener

36、ation parts phase in 2nd sources phase in 2nd tooling implement Supplier EC change Premier internal EC changeArrange Material AssemblyAnd P/RIQCEE / MEReview PD yield rate,QE test report SQM / QAInform Sourcer& QVL maintain Yes Qualification NoticeNoRoot causes clarify & actionsSQMPPArrange the MO P

37、MCAssembly sample & Test EE / ME /IDTest & Inspect Sample units QA Supplier Corrective Actions RequestSQMInitiated SCAR Supplier SQM PDQACS Hold production & hold shipment from QA notice. Production high failure rate which over a specific criteria Field quality event which customer complain. Root ca

38、use dig out andcorrective actions Issue 8D report toPremier SQM SupplierSupplier Listed onto design guidance Process improvement Tightened inspectionActions effective check & Responsibility judgment or supplier process auditSQMMPRequest supplier confirm debit noteextraneous expensesReview debit note

39、 & Charge suuplierSQMFinanceFinance SQM Sourcer BuyerCSDRTV Turn Around TimeSpecial EventHosted by SourcerDelivery Lead TimeParts ReplenishmentPenaltyAwardDecision makingforPenalty or AwardLine Down TimesOverall SupportSupplierPerformanceRankingSupport/ServiceDisqualifyLast monthCorrective ActionSta

40、tus review CLCARe-auditingLessons LearnSupplier PerformanceReviewing committeeResponse timeSCARIQC Accept RateVLRROutputQBRAccommodationInputProcessService & Product EOMPayment TermDelivery TermCost DownOn Time DeliveryDOA/RMA/TATOrder Response TimeSupplier Performance Management Supplier Disqualify

41、 Process InputProcessOutputCost & Delivery monthly reportCommodity quality monthly Report RMA delivery & Service monthly report Pur. SQM CSDVendor Performance Rating “ C continuous 3 times or Special cases as requested by committee membersSQM Committee: SQM, Pur. CE(RD), CSD)Monthly Review Meeting C

42、ost Delivery Quality Services SQM is the coordinator SQM send warning notice to vendor and ask to improve within one monthVendor Improvement, CLCA & lessons learnedVendor auditVendor get improvement & audit pass by SQM Disqualified Notice(by SQM) Remove the disqualified vendor from RVL(Sourcer) AVL & QVL(SQM) Vendor is not allowed to reapply within 6 monthsRe-application need go through vendor selection process again YNoDisqualified Audit cost pay by Vendor Cost loss charge & weekly review QBR & Cost driving(Disqualified by Commodity) RMA Process IFIR, AFR Non-conforming parts SQM Material