1、Manufacturing Quality Management生產品質管理.OutlineQuality DefinitionHouse of Quality (HOQ) ApplicationStatistical Process Control (SPC)統計流程控制The Cost of Quality品質本錢Quality Experts and Key ConceptsTQMQuality circleSix SigmaISO 9000.Definition of QualityConformance to requirements與需求相符: meeting written sp

2、ecifications.A Simple HOQHouse of Quality) Matrix A matrix defines the relationship between the requirements of customer and product characteristic.An example of HOQ MatrixCustomers requirementsproduct characteristic.A Detailed HOQ客戶對商品之認知及比較產品特性相互關係重要性技術評估及目標值.An example of Detailed HOQ Matrix.Link

3、ed Quality Function Deployment (QFD)品質功能部署 Matrices品質屋組件選用流程規畫生產需求.Quality Function Deployment (QFD)品質功能部署之優點常用之工具，製造及服務業皆然有系統的暸解客戶需求，並轉換成技術需求。便於提早確定產品特性，降低修正設計的風險，減少產品之前置時間。利於單位間之協調與協作可借以開發出新產品 .統計流程控制Statistical Process Control (SPC)-Out of Control.都在區間內，且接近平均值上下比例大至一樣無不常之型態統計流程控制Statistical Proce

4、ss Control (SPC)-in Control.The Cost of Quality品質本錢Cost of conformance (COC): delivering products that meet requirements and fitness for use達到完廢品符合需求，並適合運用所耗費的本錢 Cost of nonconformance (CONC): taking responsibility for failures or not meeting quality expectations負擔失敗或未能與品質期望相符責任的本錢.Cost of Quality.F

5、ive Cost Categories Related to QualityPrevention cost: the cost of planning and executing a project so it is error-free or within an acceptable error range 預防本錢Appraisal cost: the cost of evaluating processes and their outputs to ensure quality 鑑定本錢Internal failure cost: cost incurred to correct an

6、identified defect before the customer receives the product 內部錯誤本錢External failure cost: cost that relates to all errors not detected and corrected before delivery to the customer 外部錯誤本錢Measurement and test equipment costs: capital cost of equipment used to perform prevention and appraisal activities

7、 衡量與測試設備本錢.品質本錢傳統vs.現在觀點比較.Modern Quality Managementrequires customer satisfaction客戶滿意prefers prevention to inspection預防勝於檢驗recognizes management responsibility for quality確認品質管理的責任.Quality ExpertsDeming was famous for his work in rebuilding Japan and his 14 points戴明十四點管理原則Juran wrote the Quality Co

8、ntrol Handbook and 10 steps to quality improvement裘蘭品質改善Crosby wrote Quality is Free and suggested that organizations strive for zero defectsIshikawa developed the concept of quality circles and pioneered the use of Fishbone diagrams石川馨品管圈及魚骨圖Taguchi developed methods for optimizing the process of e

9、ngineering experimentation田口玄一品質工程Feigenbaum developed the concept of total quality control魏根堡全面品質控制.Fishbone or Ishikawa Diagram.Quality Circle品管圈組織訓練問題辨認問題分析解決報告.Normal Distribution and Standard Deviation常態分配與標準差.Six Sigma and Defective Units.DMAICDefine: Define the problem/opportunity, process, a

10、nd customer requirementsMeasure: Define measures, collect, compile, and display dataAnalyze: Scrutinize process details to find improvement opportunitiesImprove: Generate solutions and ideas for improving the problemControl: Track and verify the stability of the improvements and the predictability of the solution.Total Quality Management (TQM)Customers Define QualityQuality Leadership and ResponsibilityStrategic planningContinuous ImprovementCooperationStatistical methodsEducatio