1、 PAGE 4LOCAL STANDARD OPERATING PROCEDURESLSOP No.:RM FO GS-03-03Effective Date:Division:Front OfficeRevised Date:Section:ReceptionPrepared by : Approved by:SUBJECT:Market code & Rate code 市場代碼,價格代碼及預訂來源_OBJECTIVE目的：Identify each Market/Rate codes in PMS, 認知各個市場代碼,價格代碼.POLICY政策：The market/rate codes

2、 could help you to get through with guest reservation.市場代碼,價格代碼及預訂來源可幫助大使更深入的了解客人的預訂信息.PROCEDURES 程序： Market CodesThe two categories of market codes, group and transient, are further divided into specific segments which tell you the reason the guest is staying at the hotel.兩種不同的市場類型：團隊及散客，可更多的分成不同的種

3、類幫助大使了解客人住店的目的。1. Group Market Codes 團隊市場代碼 Group market codes always start with a letter and change for each group. There may be several different groups checked-in to your hotel at the same time, and each group will have its own market 團隊市場代碼通常以團隊名字的首字母開頭，同時有不同團隊在店時，每個團隊都有自己的市場代碼2. Transient Marke

4、t Codes 散客市場代碼Transient market codes always start with a number, unlike groups, they do not change. The same market code is used over and over again for each guest that is booked at that rate. There are four categories of transient rates, and each category contains several different rates. The four

5、categories are: 散客市場代碼通常以數字開頭，該代碼是不變的，同樣的市場代碼會用在所有通過相同渠道及價格的預訂中。共有四種不同的散客市場代碼2.1 REGULAR TRANSIENT RATES, which include:通常的散客價包括: *Rack Rate門市價 Rack rate is the highest published rate of a standard guest room and is the rate that discounts are based upon. 門市價是對外公布的一個標準房價,也是折扣的依據*Corporate公司價 A corpo

6、rate rate, which is lower than the rack rate, is offered to guests traveling on business.公司價比門市價要低,是為差旅的客人提供的*Concierge or Club 門房或俱樂部價 For hotels that offer a Concierge or Club Level, there is a Concierge or Club rate. This rate is usually higher than the corporate rate due to the extra amenities a

7、nd service the guest receives.為酒店,提供禮賓或俱樂部層面上,有一個門房或俱樂部率.它的費用比公司價要高一些,因為客人要求其它的設施和服務.* Weekend周末 Hotels usually offer a weekend rate on Friday and Saturday nights. Depending on the type of property, the weekend rate may be higher or lower than the weekday rate酒店在周五和周六晚一般都根據不同的房型提供一個周末價.周末價格一般比工作日價或高

8、或低.2.2 BUSINESS TRANSIENT RATES, which include:商務市場代碼* Special Corporate 公司特價Special Corporate rates are set up for companies whose employees use Marriott Hotels when they travel. The companies who have special corporate rates vary at each hotel, and company identification may be required to secure

9、this rate.公司特價是為了方便萬豪集團旗下的員工外出旅行.每一家酒店的費用都不同.*Travel Agency Rates 旅行社價格Larger travel agencies, such as American Express Travel, which book large numbers of rooms at Marriott Hotels, have a special travel agency rate they can offer their clients.大型的旅行社像是美運旅行社,在萬豪預訂了大量的酒店,它可以為自己的客人提供特殊的價格.2.3 DISCOUNT

10、 TRANSIENT RATES, which include:折扣價包含* Advance Purchase 提前購買 Advance purchase rates are discounted rates offered for booking and making payment in advance. These rates are lower, however the guest must book theirreservation within certain time frames and reservations cannot be changed or cancelled o

11、r the guests forfeits their deposits.提前購買是給提前預訂和支付的利率,這種價格非常低但是客人一定要在一定時間范圍 內做好預訂并且不能更改或取消,否則客人要賠上她的押金* Promotional Rates 促銷價 These rates are offered to qualifying individuals and special identification is necessary to obtain these rates. The rates vary by hotel and are offered on a space available

12、basis, which means that if your hotel is expected to sell out on a certain night, the discounted rate may not be available. You will need to find out what promotional rates are offered at your hotel and what qualifies a guest to receive the rate.Examples of promotional rates are: Government Encore o

13、r Entertainment / Travel America V.I.P Athletic Rate這些利率都是提供給個人的,和特殊的身份來獲得這樣的費用.該費用因為酒店的不同,在一定的可以空間基礎上,意味著如果你的酒店期望銷售一定的房晚,折扣價就不適用.你將需要找出你們酒店所提供的促銷價以及什么樣的客人符合接受這樣房費.例如;政府要求2.4 PACKAGE TRANSIENT RATES, which include 套餐價* Packages Certain packages may be offered which include a room and other amenities

14、. Example sare the Two for Breakfast rate, which includes breakfast for two, or a hotel near a major attraction may offer a package, Which includes a room and admission to the attraction. Packages vary by property, so you will need to find out What packages your hotel offers. 一定的套餐一般包含房費和其他設施設備.例如包含

15、兩份早餐,如果你的酒店靠近景區套餐有可能包括景區的入場費.套餐根據酒店性質的不同而不同.因此你要找到酒店都提供什么樣的套餐. * Net Wholesale 凈批發 Wholesalers and Tour Operators sell packages to their clients, which include hotel rooms. Guests on wholesale rates usually present a voucher for payment of their room and should NEVER see the rate the hotel is chargi

16、ng the wholesaler, as they have paid the wholesaler a higher rate for the room.批發商和旅行社將套餐賣給客人.批發價格預訂過來的客人一般會帶著記載有支付方式的禮券過來并且永遠看不到批發公司的價格,因為他們付給批發公司的價格要比批發公司付的高10 xxxx=Regular rate普通價格12xxxx=Corporate Rate公司價16GOVA=Government & Military Rate 政府,軍用價17xxxx=Special Negotiated Corporate Rate特殊協議的公司價19xxxx=Long Term Stay長期入住21xxxx=Package Rate套餐價25xxxx=Qualified discount Rate 合適折扣價26xxxx=Whole Sale Rate批發價