商務英語口語練習試題及答案姓名：____________________

一、多項選擇題（每題2分，共20題）

1.Whichofthefollowingwordsmeans"tomakeanoffer"?

A.Quote

B.Order

C.Confirm

D.Present

2.Inabusinessnegotiation,whichphraseisusedtoshowwillingnesstocompromise?

A.Wecan'tagreeonthispoint.

B.Wehaveacommonground,butweneedtofindasolution.

C.Ican'tacceptyourproposal.

D.Thereisnoroomfornegotiation.

3.Whendiscussingthepaymentterms,whattermisusedtorefertotheamountofmoneythatisdueatthetimeofthepurchase?

A.Deposit

B.Downpayment

C.Finalpayment

D.Installment

4.Inbusinesscommunication,whichphraseisusedtoshowthatsomethinghasbeencompleted?

A.Ihavesentthedocument.

B.Thetaskispending.

C.Thedeadlinehasbeenextended.

D.Theorderhasbeencanceled.

5.Whichofthefollowingisacommonwaytostartaconversationaboutapotentialbusinesspartnership?

A.Ithinkweshouldconsiderthispartnership.

B.Whatdoyouthinkaboutthepossibilityofcollaborating?

C.Ihaveheardgoodthingsaboutyourcompany.

D.Weneedtoaddresssomeconcernsbeforeproceeding.

6.Whenrespondingtoacustomer'sinquiryaboutaproduct,whichphraseisappropriatetouse?

A.Weareunabletomeetyourrequirements.

B.Isuggestcheckingoutourproductrange.

C.Wehaverunoutofstockforthatitem.

D.Wedonotofferthatservice.

7.Whichofthefollowingphrasesisusedtoaskforclarificationortoensureunderstanding?

A.IamnotsureifI'veunderstoodcorrectly.

B.That'scleartome.

C.Ihavenoideawhatyou'retalkingabout.

D.Letmegetthisstraight.

8.Whenpresentingaproductorservice,whichphraseisusedtoemphasizethebenefits?

A.Hereiswhatwehavetooffer.

B.Thisproducthasseveraladvantages.

C.It'sthecheapestoptiononthemarket.

D.Ourserviceiswidelyregardedasthebest.

9.Whichofthefollowingtermsisusedtorefertotheactofsendinggoodsorproductstoacustomer?

A.Delivery

B.Shipment

C.Invoicing

D.Orderfulfillment

10.Inabusinessmeeting,whichphraseisusedtoindicatethatyouwouldliketoheartheotherperson'sopinion?

A.Iwouldliketohearyourthoughtsonthat.

B.Youhavemadeagoodpoint.

C.Ihavenothingtoaddtothat.

D.Let'smoveontothenextagendaitem.

11.Whendiscussingaprojecttimeline,whichphraseisusedtoexpressthatsomethingwillbecompletedbyacertaindate?

A.Theprojectwillbedeliveredontime.

B.Weareonscheduleforcompletion.

C.Thereisadelayintheprojecttimeline.

D.Thedeadlinehasbeenextended.

12.Whichofthefollowingphrasesisusedtoshowthatyouareinterestedinfurtherdiscussion?

A.Iwouldliketocontinuethisconversation.

B.That'sallIhavetosay.

C.Wehavecoveredallthetopics.

D.Ihavenomorequestions.

13.Whenaddressinganissueorconcerninaprofessionalmanner,whichphraseisusedtoexpressthatyouareseekingaresolution?

A.Iwouldliketoaddressthismatter.

B.Let'snotwastetimeonthis.

C.Weneedtofindasolution.

D.Thisisnotanissuethatshouldbeignored.

14.Whichofthefollowingisacommonwaytoexpressthatyouappreciatesomeone'seffortorcontribution?

A.Thankyouforyourhardwork.

B.Iappreciateyourtime.

C.That'snotaproblem.

D.You'rewelcome.

15.Whenmakingabusinessproposal,whichphraseisusedtoshowthatyouareconfidentintheoffer?

A.Ibelievethisproposalwillbenefitbothparties.

B.Thisisthebestdealwecanoffer.

C.Wecan'taffordtomakethisoffer.

D.I'mnotsureifthiswillwork.

16.Whichofthefollowingphrasesisusedtoaskforfeedbackorsuggestions?

A.Whatdoyouthinkaboutthis?

B.Thisisfinal,nochangescanbemade.

C.Ihavealreadydecidedonthis.

D.Thisisnotupfordiscussion.

17.Inabusinesscontext,whichphraseisusedtoexpressthatyouarelookingforwardtoafuturecollaboration?

A.Iamexcitedaboutthepossibilityofworkingtogether.

B.Iamnotinterestedinthisopportunity.

C.Iamnotconfidentinourpartnership.

D.Thisisawasteoftime.

18.Whenaddressingagroupofpeople,whichphraseisusedtoacknowledgeandshowrespecttoeveryonepresent?

A.Iwouldliketoaddresstheentireaudience.

B.Iamonlyspeakingtoafewindividualshere.

C.Thisisnotameetingforeveryone.

D.Onlythosewhoareinterestedshouldstay.

19.Whichofthefollowingphrasesisusedtoexpressthatyouareseekingacompromiseoramiddleground?

A.Weneedtofindasolutionthatsatisfiesbothparties.

B.Thisistheonlyoptionavailable.

C.Thereisnoroomfornegotiation.

D.Weshouldsticktoouroriginalplan.

20.Whenendingaconversationorameeting,whichphraseisusedtoshowgratitudeandtoleaveapositiveimpression?

A.Thankyouforyourtime,let'skeepintouch.

B.I'mgladwehadthisconversation.

C.Thishasbeenawasteoftime.

D.Ihopewedon'thavetotalkagain.

二、判斷題（每題2分，共10題）

1.Itisconsideredprofessionaltointerruptabusinesspartnerduringameetingtoaddyourownpointofview.()

2.Whenrespondingtoacustomer'scomplaint,itisimportanttoapologizeimmediatelyandthenexplainthesituation.()

3.Itisappropriatetouseslangorcasuallanguagewhenspeakingwithinternationalclients.()

4.Inabusinessnegotiation,itisadvisabletostartwithalowofferandthennegotiateupwards.()

5.Itisacceptabletosendanemailwithasubjectlinethatistoolongortoovague.()

6.Whengivingapresentation,itisessentialtospeakslowlyandclearlysothateveryonecanunderstand.()

7.Itiscommonpracticetofollowupwithaphonecallaftersendingaformalbusinessletter.()

8.Inbusinesscommunication,itisimportanttousethepassivevoicetoavoidtakingresponsibilityforactions.()

9.Itisappropriatetousehumorinabusinesssettingtocreateamorerelaxedatmosphere.()

10.Whenschedulingameeting,itisacceptabletosendaremindertoparticipantsonlyafewhoursbeforethemeetingissettobegin.()

三、簡答題（每題5分，共4題）

1.Whatarethreekeypointstoconsiderwhenpreparingforabusinesspresentation?

2.Howcanyoueffectivelyusebodylanguageduringabusinessnegotiation?

3.Describetheimportanceofactivelisteninginbusinesscommunication.

4.Whataresomecommonmistakestoavoidwhenwritingabusinessemail?

四、論述題（每題10分，共2題）

1.Discusstheroleofculturalawarenessininternationalbusinesscommunicationandprovideexamplesofhowitcanimpactnegotiationsandbusinessrelationships.

2.Analyzetheimportanceofeffectivecommunicationinbuildingastrongbusinessnetworkandhowitcancontributetolong-termsuccessandgrowth.

試卷答案如下

一、多項選擇題（每題2分，共20題）

1.A.Quote

解析："Quote"意為報價，是商務英語中用于表示提出價格或報價的術語。

2.B.Wehaveacommonground,butweneedtofindasolution.

解析：這句話表示雙方有共同點，但需要找到解決問題的方法，體現了愿意妥協的態度。

3.B.Downpayment

解析："Downpayment"指首付，是購買商品時在成交時需支付的一部分金額。

4.A.Ihavesentthedocument.

解析："Ihavesentthedocument"表示文件已經發送，意味著任務或事項已完成。

5.B.Whatdoyouthinkaboutthepossibilityofcollaborating?

解析：這句話用于詢問對方對于合作的看法，是開始討論潛在商業伙伴關系的一種方式。

6.B.Isuggestcheckingoutourproductrange.

解析：當回應客戶關于產品的詢問時，建議查看產品范圍是合適的做法。

7.A.IamnotsureifI'veunderstoodcorrectly.

解析：這句話用于請求澄清或確保理解對方的意思。

8.B.Thisproducthasseveraladvantages.

解析："Thisproducthasseveraladvantages"強調了產品的多個好處，是推銷產品時常用的表達。

9.B.Shipment

解析："Shipment"指運輸，是商務英語中用于表示發送貨物或產品的術語。

10.A.Iwouldliketohearyourthoughtsonthat.

解析：這句話用于表示想要聽取對方的意見，是商務會議中常用的詢問方式。

11.A.Theprojectwillbedeliveredontime.

解析："Theprojectwillbedeliveredontime"表示項目將按時完成。

12.A.Iwouldliketocontinuethisconversation.

解析：這句話表示想要繼續對話，是尋求進一步討論的表達。

13.A.Iwouldliketoaddressthismatter.

解析：這句話用于表示想要處理或解決某個問題。

14.A.Thankyouforyourhardwork.

解析：這句話表示對對方的努力表示感謝。

15.A.Ibelievethisproposalwillbenefitbothparties.

解析："Ibelievethisproposalwillbenefitbothparties"表示對提案將給雙方帶來好處的信心。

16.A.Whatdoyouthinkaboutthis?

解析：這句話用于請求反饋或建議。

17.A.Iamexcitedaboutthepossibilityofworkingtogether.

解析：這句話表示對合作的興奮和期待。

18.A.Iwouldliketoaddresstheentireaudience.

解析：這句話用于向全體聽眾表達觀點。

19.A.Weneedtofindasolutionthatsatisfiesbothparties.

解析：這句話表示需要找到一個能滿足雙方需求的解決方案。

20.A.Thankyouforyourtime,let'skeepintouch.

解析：這句話用于結束時表示感謝并保持聯系。

二、判斷題（每題2分，共10題）

1.F

解析：在商務會議中，打斷他人是不專業的行為。

2.T

解析：在處理客戶投訴時，立即道歉并解釋情況是恰當的。

3.F

解析：在國際商務交流中，使用俚語或非正式語言可能會造成誤解。

4.F

解析：在商務談判中，從低報價開始然后談判上漲通常不是最佳策略。

5.F

解析：發送主題線過長或過于模糊的電子郵件是不專業的。

6.T

解析：在商務演講中，說話慢而清晰以確保所有人都能理解是至關重要的。

7.T

解析：在發送正式商務信函后，通過電話跟進是常見的做法。

8.F

解析：在商務溝通中，使用被動語態以避免承擔責任并不是一個好的做法。

9.F

解析：在商務環境中使用幽默可能不合適，因為它可能會造成誤解或不尊重。

10.F

解析：在安排會議時，僅在大約幾小時前發送提醒是不恰當的。

三、簡答題（每題5分，共4題）

1.Keypointstoconsiderwhenpreparingforabusinesspresentation:

-Understandtheaudienceandtheirneeds.

-Organizethecontentlogically.

-Practiceandrehearsethepresentation.

-Usevisualaidseffectively.

-Beclearandconciseincommunication.

2.Theimportanceofeffectivebodylanguageduringabusinessnegotiation:

-Non-verbalcuescanconveyconfidenceandsincerity.

-Bodylanguagecanhelpbuildrapportandtrust.

-Itcancommunicateagreement,disagreement,orwillingnesstocompromise.

-Itcanhelpavoidmisunderstandingsandmisinterpretations.

3.Theimportanceofactivelisteninginbusinesscommunication:

-Activelisteningdemonstratesrespectandinterestinthespeaker.

-Ithelpsinunderstandingthemessageandrespondingappropriately.

-Itencouragesopenandhonestcommunication.

-Itcanleadtobetterproblem-solvinganddecision-making.

4.